HSL Chairs - Milton Keynes Recenzje 

93
•
Wynik TrustScore: 5 na 5

4,8

The Stacey Bushes Trading Centre, MK12 6HS Milton Keynes, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We have only placed the order so far and are therefore unable to comment further. However, we found the staff at Stacey Bushes branch very helpful and friendly - Julie who guided us through the range... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What a great experience buying HSL recliners from Hilary in the Milton Keynes store. She could not have been more helpful or Knowledgeable. Her non-pushy manner such a change in this ‘grabbing’ world.... Zobacz więcej

Oceniono na 5 z 5

The experience is soley based on the ordering process as we have yet to recieve the chair ordered. The staff at HSL (Milton Keynes) Valerie in particular were very friendly, considerate and informativ... Zobacz więcej

Oceniono na 5 z 5

From the start of our visit with other members of the family we were made to feel welcome, shown where we could sit & relax and offered drinks. This involved all the staff. In particular one member of... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep meblowy
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  5. Producent mebli

O HSL Chairs - Milton Keynes

Napisane przez firmę

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Napisane przez firmę

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Dane kontaktowe

  • The Stacey Bushes Trading Centre, MK12 6HS, Milton Keynes, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

93 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(93)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4398

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good communication

The sales team were very helpful both in store and on the phone. The delivery team were polite and tidy. Good communication.

9 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Very kind and caring customer service.

We visited the Milton Keynes store on the 23rd and was served by Julie. She’s was really helpful, caring and attentive. I didn’t feel at all rushed or pressured with my purchase. She also explained everything very well. Thank you very much Julie.

23 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I was looking for a new bed

I was looking for a new bed. In the showroom all the staff were friendly and welcoming. Julie was the member of staff that took me on and was very helpful and explained in understandable terms all about the beds.

10 marca 2026
Opinia niezależna
Oceniono na 5 z 5

A pleasure to be served by HSL

This was our second purchase from HSL's Milton Keynes showroom. We were so pleased with the fireside chair we bought for my wife a couple of years ago that we decided to get a matching one for me.

Sales staff were lovely and there was no pressure, with plenty of time for me to try the different sizes and styles for comfort. Also tea and biscuits while we were left undisturbed to make our decision.

Five weeks later, we received a call offering us a choice of delivery slots for the new chair. As promised, we had a call from the delivery team (Alex and Asad) when they were about half an hour away. The guys worked quickly and efficiently to bring the chair in and complete final assembly. Couldn't fault either of them - smart and tidy with a professional approach.

Overall very pleased indeed.

4 marca 2026
Opinia niezależna
Oceniono na 5 z 5

The staff were extremely helpful

The staff were extremely helpful, I struggle with my knees so Annette made sure the chair fitted perfectly. Explaining how the rising part of the chair worked and got me to try for myself. My 2 granddaughters 9yrs commented to us about how nice she was plus they got tea and biscuits.

24 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Karen and great service

Karen was so welcoming and friendly. Courteous throughout the appointment didn’t rush us explained everything really well with different options and fabrics to choose from. Really brought the chair to life when a colleague brought out a large piece of the fabrics we liked to show use. Fantastic service . Customer was Denise Hince

27 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant customer service at HIS…

Brilliant customer service at HIS Milton Keynes. Julie
was exceptional, friendly, professional and knowledgeable in every respect. Thanks also to Martin and Leon for a friendly and flawless delivery.

23 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Pleasant experience

We arranged a home visit.
We contacted HSL due to the good reviews and personal recommendations.
Everyone was polite and helpful. Everything went well we placed an order and look forward to the delivery.

15 stycznia 2026
Opinia niezależna
Logo HSL Chairs - Milton Keynes

Odpowiedź od HSL Chairs - Milton Keynes

We're happy to hear that everyone was polite and helpful during your home visit. We appreciate your order and look forward to delivering your items to you.

Oceniono na 5 z 5

Visited HSL Chairs Milton Keynes today…

Visited HSL Chairs Milton Keynes today and met Lynda who took me through the process of making sure I was suited to the correct type of chair for me. I also needed to buy a bed also a sofa.Again Lynda gave me good advice and helped me make a correct decision to buy the items, very professional, very knowledgeable.

12 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Very good experience in store and at delivery

Very good experience visiting our local store - sales assistant was courteous, knowledgeable and helpful without being pushy. We needed small chairs and a matching sofa, and were able to try out a wide range before choosing the ones we wanted. We got a great deal on price too. The delivery team (Chris and Terry) were great too - knowing that I needed to travel a distance to take delivery, they rang me well in advance to confirm a time so that I had time to get there, but wouldn't need to hang about too long waiting for them. Much appreciated in the current cold weather! Altogether a very positive experience.

6 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

I visited the HSL store in Milton…

I visited the HSL store in Milton Keynes and was helped enormously by Hilary, who was kind, patient and explained everything to me in great detail. I had decided upon one chair and Hilary had nearly finished all the paperwork, then I changed my mind and bought a different one. All the way through she encouraged me to ensure I was making the correct purchase for my size and particular back issues.

19 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Utterly appalling "service"

Utterly appalling "service". My elderly mum paid in full for a recliner and an armchair. No recliner delivered. Recliner needed as mum is very elderly and lacks mobility. 7 weeks on, no contact unless initiated by me, empty promises by Olivia, alleged manager. Promised update calls, promised delivery of missing chair. Nothing. Do not use HSL. If o could give 0 stars I would. This company has no regard or respect for its customers. I will now be seeking a full refund and collection of the one chair that was delivered.

18 października 2025
Opinia niezależna
Logo HSL Chairs - Milton Keynes

Odpowiedź od HSL Chairs - Milton Keynes

Good Morning
My sincere apologies for the delay in responding to you. I am sorry to hear of the issues you are experiencing and for the service you have received , this is not what we expect for our customers , to allow me to investigate and resolve this for you please could you provide me with your order number and postcode
Kind regards
Sharon Sanderson
Head of Customer Care
HSL Chairs
sharon.sanderson@hslchairs.com

Oceniono na 5 z 5

Aysgarth rise/ricliner asked for a home demonstration as i…

i asked for a home demonstration as i am disabled Jonny and Kara arrived promptly as 11.10am from milton Keynes 40 miles away. i tried both models and orderd a rise recliner . excellent service from both employees. polite, knowledgeable and explained everything.it was a pleasure to have old fashioned service again. thank you.

3 października 2025
Opinia niezależna
Oceniono na 5 z 5

From going to the showroom to delivery…

From going to the showroom to delivery was all first class. The showroom experience was good. The sales person was patient. The delivery was also good. Great care was taken and very polite.

26 września 2025
Opinia niezależna
Oceniono na 5 z 5

Julie in MK was so helpful

Julie in MK was so helpful, my dad and I went to look at your range of chairs, after browsing and a chat with Julie, we enjoyed a lovely cuppa with biscuits while my dad decided on his choice of chair and Julie went through choices of material and accessories, armchair covers etc.
My dad decided on the all singing all dancing standard size chair, he is looking forward to delivery.
Thank you to Julie for your help

10 września 2025
Opinia niezależna
Oceniono na 5 z 5

Perfect chair for my husband

HSL sent me a brochure and I visited the Milton Keynes showroom, where I was shown exactly what I wanted. The young sales girl was very helpful.
We only had to wait three days for the chair to be delivered, which was done this morning, the deliveryman arriving exactly when they said they would. They were quick and efficient. Buying this chair has been a good experience.

9 września 2025
Opinia niezależna

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