HSL Chairs - Leeds Recenzje 

168
•
Wynik TrustScore: 5 na 5

4,9

Otley Road, White Cross, Guiseley, LS20 8LZ Leeds, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were helped by 2 Comfort Specialists at the Guiseley branch. Jodie helped us first (I believe she's a trainee but you would never have known). She was very professional and talked us through ev... Zobacz więcej

Oceniono na 5 z 5

Attentive and informative in the showroom without being pushy. We weren't rushed in to making a decision. Chair delivered quickly by two very helpful and polite delivery men. Not only assembled and... Zobacz więcej

Oceniono na 5 z 5

We were made to feel welcome from the minute we entered the store at Guiseley. Staff immediately showed us the type of chairs I required and gave me plenty of time to try out for comfort. A lot of t... Zobacz więcej

Oceniono na 5 z 5

Visited Guiseley branch on Fri 7th Aug 2026. Polly was brilliant. Explained which sofas were best for both my posture and my wife's. The explanation made total sense yet we had never had such helpfu... Zobacz więcej


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O HSL Chairs - Leeds

Napisane przez firmę

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Napisane przez firmę

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Dane kontaktowe

  • Otley Road, White Cross, Guiseley, LS20 8LZ, Leeds, Zjednoczone Królestwo

4,9

Doskonała

Wynik TrustScore: 5 na 5

168 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(168)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4398

Napisz recenzję
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Oceniono na 5 z 5

excellent attention to find quality sofa

Warm welcome and assessment of our requirements by Richard.
Tried several sofas and fairly soon found one that was ideal for us.
Good explanation of additional add ons and delivery options.
Nice to find a quality sofa made locally in Batley

24 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Two reclining armchairs

My wife and I were looking to purchase a couple of reclining chairs and visited HSL. We were met by John in Guiseley and he was extremely helpful and very professional but, just as importantly for us, wasn't pushy at all and listened to what we were actually looking for. We purchased two new recliners. Thanks, Phil and Ange Bell, Leeds.

20 lipca 2026
Opinia niezależna
Oceniono na 2 z 5

Bought a chair a few months ago the…

Bought a chair a few months ago the back of the chair below the headrest has gone in hence the fabric is all creased i don't think they have put enough filling in alot of money it cost me and it's not up to standard

11 stycznia 2026
Opinia niezależna
Logo HSL Chairs - Leeds

Odpowiedź od HSL Chairs - Leeds

Good afternoon Mr Howlett,

Thank you for your review, i am sorry to hear you are experiencing difficulties with your HSL furniture. I would like to offer a swift resolution for this, in order for me to do so would you kindly email me your order details so i can investigate further and contact you to discuss
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Oceniono na 5 z 5

HSL service and satisfaction

On arrival at the Guiseley shop we were immediately greeted by John who introduced himself and enquired our names and what was the purpose of our visit.
He took us to the specific rise and fall chair we wanted to see and try for comfort He checked the fit for me and explained all about the operation of the chair. Unfortunately for me that chair just had a single motor and was not able to perform the lift but John said that the chair also came with a second motor giving it full choice of positions.
John took us to see an alternative chair which he recommended with 2 motors. We very much liked the alternative chair and after doing the full fitting routine he confirmed our choice. John also said that he choice of material we went for meant that the chair was in stock and could be delivered in less than a week.
We competed the purchase after a very welcome cup of coffee provided by the Manager of the store.
Upon arrival at home we were pleasantly surprised by a call from HSL’s delivery arm that chair would be delivered i just 3 days!!!!
Superb service from HSL and we would recommend them to every one

5 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Easy proccess in buying a new…

Easy proccess in buying a new Stressless chair and footstool.
Will consider using them again when making a purchase of furniture.

Finally delivered after delays, end of September, the chairs is as expected, but got sick of constantly harassing me for payment of the balance. They wanted payment even though is was not delivered by their supplier and could not advise a delivery date.
I buy new furniture regularly and have never had to pay balance before it was ready for delivery.
Delivery team were great, but I'm afraid I will not be ordering from HSL again.
I would also reduce the star rating to 3 stars.

3 lipca 2026
Logo HSL Chairs - Leeds

Odpowiedź od HSL Chairs - Leeds

Hello,
We are pleased to know that the initial purchasing process for your new chair and footstool went smoothly, and we appreciate your kind words regarding our polite delivery crew.
However, we recognise your frustration regarding our payment requests prior to having a confirmed delivery date from our supplier. We hear your concerns about this policy and how it impacted your overall impression of our service. Your experience has been noted and we do apologise but our policy requires payment prior to delivery.
Kind Regards,
Chantelle Boddy
Customer Care.

Oceniono na 5 z 5

My chair

I went to the Guisley store and was very impressed, I was warmly greeted, I went with the intention of looking for a chair that I could sit in that supported my back and I met one of your sales assistant , I think she was called Polly and was only 4 foot nine like myself , pollywas so very very helpful and knew exactly which chair would be most suitable for me, not only that she told me what to look for , how my feet should be , where my body should be in the chair. I had no idea so much had to be checked .
I now have my new chair and it really is perfect. The manager and Polly ? could not have been more helpful. They were very very good.

22 czerwca 2026
Oceniono na 5 z 5

Service today

Excellent service from John at Guiseley today my mum went away a very happy customer and looking forward to receiving delivery of her chair

17 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

A wonderful experience choosing riser recliner chairs

A wonderful experience choosing riser recliner chairs for my parents. Sue at the Guiseley store really knows her stuff! She’s knowledgeable, helpful and made us feel at ease, and all without pushing you to buy something that’s not going to really suit you. My parents came away feeling very pleased to have finally found chairs that they can feel comfortable using for many years to come. Looking forward to their arrival.

26 maja 2026
Opinia niezależna

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