Howards Motor Group - Howards Citroen Taunton Recenzje 

64
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Wynik TrustScore: 4 na 5

3,8

Unit 3 Priorswood Road, TA2 8DN Taunton, Somerset, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently visited Howards Peugeot Taunton and had an outstanding experience thanks to Harrison. He was incredibly friendly, professional, and knowledgeable about every vehicle I asked about. He... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lorenzo and Joey were absolutely fantastic in helping me choose my next car. They explained the process clearly and ensured I understood each step. They went above and beyond to make sure I was a happ... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service as ever from Howard's Citroën in Taunton. I have just purchased my 5th car from the dealership. Mark Pow provides exemplary customer service and makes the whole process simple and stra... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had to sell my Ignis because of sight problems and after trolling through the various we buy any car advertisements I contacted the dealership direct. I discussed my sale with one of the sales staff... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Dealer pojazdów mechanicznych

Napisane przez firmę

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

Napisane przez firmę

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Dane kontaktowe

  • Unit 3 Priorswood Road, TA2 8DN, Taunton, Somerset, Zjednoczone Królestwo

  • 01823 239120

3,8

Dobra

Wynik TrustScore: 4 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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3,8

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 157

Napisz recenzję
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Oceniono na 5 z 5

I recently visited Howards Peugeot…

I recently visited Howards Peugeot Taunton and had an outstanding experience thanks to Harrison. He was incredibly friendly, professional, and knowledgeable about every vehicle I asked about. He took the time to really listen to my requirements, understood exactly what I needed, and then went above and beyond by researching available cars that matched my criteria.

Harrison kept in touch throughout the process and contacted me as soon as a vehicle came in that was a perfect fit. His dedication and customer care made the whole experience smooth and stress‑free.

I would highly recommend Harrison to anyone looking for a car, van, or people carrier — he’s an absolute credit to the dealership.

20 sierpnia 2026
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Thank you, Lydia, for your wonderful review! We're thrilled to hear about your outstanding experience with Harrison and his customer-centric approach. Your recommendation means a lot to us, and we look forward to supporting you again at Howards Peugeot Taunton in the future.

Oceniono na 5 z 5

Excellent service

Lorenzo and Joey were absolutely fantastic in helping me choose my next car. They explained the process clearly and ensured I understood each step. They went above and beyond to make sure I was a happy customer.

12 sierpnia 2026
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Steph, Thank you so much for your wonderful feedback! We’re delighted to hear that Lorenzo and Joey made the process so clear and enjoyable. We’ll be sure to share your kind words with them. Congratulations on your new car, and we hope you enjoy every mile! Kindest regards, Howards Citroen Taunton.

Oceniono na 1 z 5

terrible service..ordered a new car and…

terrible service..ordered a new car and van , the car had a scratch and still isnt repaired and the van , which has been registered in my name still hasnt arrived..i was promised delivery over 2 months

24 czerwca 2026
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

David, I'm truly sorry to hear about your experience with our service. We strive for customer-centric support, and it's disappointing to learn that the car scratch remains unresolved and the van delivery has been delayed for over two months. Thank you for bringing this to our attention; I assure you we will address these issues promptly and improve our reliability. A manager from Howards Citroen Taunton will be in contact soon..

Oceniono na 5 z 5

Thank you Joey for all your help

Thank you Joey for all your help. He was very professional, helpful and executed fantastic communication throughout. We would highly recommend joey at Citroen Taunton

15 maja 2026
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Thank you so much for your kind words. We’re delighted to hear that Joey provided such professional, helpful service and kept you well informed throughout the process. We truly appreciate your recommendation and will be sure to pass your feedback on to Joey and the team at Howards Citroen Taunton.

Oceniono na 5 z 5

Brilliant service!!

Just picked up my new notability car from Howards Citroen, Taunton. I dealt with Bradley for the whole process and he was brilliant! Really knowledgeable and helpful and made the process as easy as possible! Thanks so much!!

26 stycznia 2026
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Thank you so much for your wonderful review, Danielle! We're thrilled to hear that Bradley provided you with brilliant support at Howards Citroen Taunton and made the process easy for you. Your feedback means a lot to us and we'll be sure to share it with the team.

Oceniono na 1 z 5

My new car horror story …


I recently bought a 75 plate Citroen EC3 from Howards Taunton dealership. Initial collection of my car in September was delayed due to a recall due to brake issues. This was dealt with by Howards- my car being ready for collection in early October. Within 3 weeks I noticed water in the car footwells. The car was taken back to Howards for assessment of the problem. We were advised that water had been channelled into the car as a pipe had not been connected during the pre collection work! Howards report that they have fixed the problem and dried the carpets. Howards have told me that the car is ready for collection and that I can have 2 years free servicing ( am already paying for servicing!) I am declining this offer completely as I wanted to have the reassurance of car reliability, as well as enjoying the new car buzz: this has not happened!
I had used my retirement lump sum to buy this car and feel very disappointed to be told that the Consumer Rights Act only requires Howards to repair the issue and dry the carpets. I could have bought a water damaged car far cheaper than what I’ve ended up with. Please be aware that this damage has been caused within the dealership and prior to initial pick up.
I believe the Consumer Rights Act states that goods should be of: “ satisfactory quality fit for purpose and as described” and “services are performed with reasonable care”. My EC3 was not fit for purpose when I collected- it became water damaged and I am concerned that there may be long term implications from this happening. So- be very wary buying from Howards Citroen!

14 listopada 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Dear Suzanne, thank you for sharing your experience with us. I sincerely apologise for the disappointment you faced with your Citroen EC3, especially regarding the water damage and the delay in collection. We strive for customer-centric service and your feedback is invaluable in helping us enhance our reliability and support. I understand your concerns about the quality of your vehicle and the implications of this issue. The site manager will be in contact soon to discuss this further, as we are committed to ensuring your trust in us. Kind regards, Howards Citroen Taunton.

Oceniono na 1 z 5

Awful chat function

Used the online chat function and 'spoke' to someone called Isabelle. Generic replies that made no sense because they hadn't read my simple request. This was my first interaction with Howards group and it will be my last unfortunately purely because of this chat

6 listopada 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations on this occasion and resulted in a 1-star review. We’d really appreciate the opportunity to understand this more and see if we can make things right. As we're unsure of your preferred contact details Please would you be kind enough to contact us at customercare@howardsgroup.co.uk with contact information. Kind regards, Howards Customer Care Manager.

Oceniono na 5 z 5

Jack Dennehy (sales representative)

Jack Dennehy (sales representative) fully explained all the details regarding the car and was extremely helpful at each appointment we had. Impressive service

10 września 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hi Jennifer. Thank you for taking the time to review your experience @ Howards Citroen Taunton. We're thrilled that you found Jacks service impressive and we Thank for for choosing us! We hope to see you again soon. Kind regards. Howards Citroen Taunton.

Oceniono na 1 z 5

Extremely disappointed we have been…

Extremely disappointed we have been trying to contact Howard’s At Taunton today for hours NO extension been answered. Only received a letter from Citroen on sat ref air bag recall !!!!!! If this is their customer service don’t bother buying from them . Bad #customer #service #howards#Taunton#

26 sierpnia 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello, thank you for taking the time to leave us feedback. We are very sorry to hear of your experience. A member of our management team would like to contact you to resolve this, if you could please send your contact details to customercare@howardsgroup.co.uk, we will be in touch as soon as possible. Kind regards, Howards Citroen Taunton

Oceniono na 1 z 5

Avoid Howards Kia Taunton unless you…

Avoid Howards Kia Taunton unless you feel 5 months is an appropriate wait time for a warranty repair.
Not impressed with the standard of service, the parts delays or the reliability of the car. We won't be buying Kia again.

23 stycznia 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello, we're very sorry to hear that you have found you're experience to be unsatisfactory. We would like to try and resolve this for you. If possible, would you be able to provide some additional contact details to our Customer Care email address ( customercare@howardsgroup.co.uk ) So that we are better able to contact you on this.

Oceniono na 5 z 5

New T03

Really pleased with the new T03. Exactly what was needed. Throughout the process of getting the car Brad has been extremely helpful and responsive.
Cracking little car!!

6 marca 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello, thank you for taking the time to leave this review! Please feel free to reach out if there is anything else we can do for you!

Howards Citroen Taunton

Oceniono na 4 z 5

The second time we've bought a citroen…

The second time we've bought a citroen from taunton howards and the high standards are still the same a special thanks to simon who sold us a C3 aircross and went beyond my expectations in looking after us

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello Francis, Thank you very much for taking the time to write this review. We hope to see you again soon!

Howards Citroen Taunton

Oceniono na 5 z 5

Spare parts - Paul - Excellent service

Have received excellent customer service from Paul in Citroen parts. Very professional, courteous and went above and beyond what I expected to help me with a spare key I wanted cut for a classic Citroen. Thanks again.

17 marca 2025
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello, thank you very much for taking the time to leave this review. Please feel free to reach out if there is anything else we can do for you!

Howards Citroen Taunton

Oceniono na 5 z 5

Great service

We received our new C4 electric today(11th) we received unbelievable service and attention.Simon started initially and Brad finalised the transaction with great professional acumen . Superb experience . Thank you.Not forgetting a young trainee Lawrence who made us a coffee and biscuit and put us at ease with his conversation

11 grudnia 2024
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello Graham, we're so pleased to hear that you had a good experience with us. Please let us know if there is anything else we can do for you.

Howards Citroen Taunton

Oceniono na 5 z 5

New found trust in garages

Recently brought a car from howards and the customer service was the best iv experienced .
I always had really bad experiences with garages so was very hesitate in choosing which one to go with but they have shown me some are trustworthy.
Iv also never brought a car online ,
this was a first for me but the
reinsurance and continued contact made it a breeze , the staff go above and beyond to make you feel comfortable and answer any questions simply.
So thank you john from sales and the delivery man so much 😁

25 października 2024
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello Carla, thank you for taking the time to leave us this review! We're so pleased to of been of service! We hope to see you again soon!

Howards Citroen Taunton

Oceniono na 5 z 5

I am thrilled to share my exceptional…

I am thrilled to share my exceptional experience working at Howards Motor Group. This organization truly stands out as a remarkable place to work, providing an unparalleled environment of support, growth, and camaraderie.From day one, the management and staff have been incredibly welcoming and supportive. The team dynamic is built on mutual respect and collaboration, making every workday enjoyable and fulfilling. The management at Howards Motor Group genuinely cares about each employee's development, offering continuous guidance and opportunities for professional growth.The company's commitment to excellence is evident in every aspect, from the quality of service provided to customers to the emphasis on maintaining a positive and inclusive workplace culture. I am proud to be part of a team that not only values hard work but also recognizes and rewards it.Working at Howards Motor Group is more than just a job; it’s being part of a family that strives for success together. If you are looking for a place where you can thrive both personally and professionally, I highly recommend Howards Motor Group.

1 sierpnia 2024
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hi Jaymie, thank you for taking the time to leave us this 5 star rating! We couldn't agree more!

Howards Citroen Taunton

Oceniono na 5 z 5

I had to sell my Ignis because of sight…

I had to sell my Ignis because of sight problems and after trolling through the various we buy any car advertisements I contacted the dealership direct. I discussed my sale with one of the sales staff, Tony. He was very polite and offered constructive. I visited the showroom on 28th May and was given a warm welcome by Tony. He was forthright during our discussion without being patronising. I was happy to sell my precious Ignis and Tony arranged for the money to be paid into my account the same day.

28 maja 2024
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hi Valerie, We are so pleased to hear that you where pleased with your time with us! If there is anything else we can do for you, please don't hesitate to get in touch!

Howards Citroen Taunton

Oceniono na 5 z 5

Happy with my service when buying my…

Happy with my service when buying my car and the after care. Jack Dennhey has been very helpful.

12 stycznia 2024
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hello, thank you for taking the time to leave us a review. We are happy to hear you found our staff to be so supportive during your experience with us! Kind regards, Howards Citroen Taunton

Oceniono na 5 z 5

Easy process

Easy process, Jack was excellent at Vauxhall Taunton, very helpful

2 lutego 2024
Opinia niezależna
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Odpowiedź od Howards Motor Group - Howards Citroen Taunton

Hi Marcus, thank you for letting us know how we did; we are glad we could help! Have a great day.

Kind regards,
Howards Citroen

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