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Housr Recenzje 193

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Wynik TrustScore: 4.5 na 5

4,4

Dostawca mediów
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The app is so easy and useful to use. Being able to find house mates and a house all on one app makes the whole house hunting process so much smoother, taking away any anxiety about not being able t... Zobacz więcej

Oceniono na 5 z 5

I like how easy the app is to use and it’s also visually appealing, so I’m able to find the information I need quickly. The map feature is very handy as it displays where the property is and shows how... Zobacz więcej

Oceniono na 3 z 5

Pretty mid They have been holding onto £300 for the last 8 months that they incorrectly billed me for and have yet to fulfil their apology with actually transferring back the £300. As a stud... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

AVOID THIS SERVICE!!! When I sought details about the billing package, they called me. We ultimately chose not to proceed. To my surprise, months later they alleged that a 'verbal contract' had been m... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca mediów
  2. Dostawca energii
  3. Urządzenia do obsługi imprez masowych
  4. Miasteczko studenckie
  5. Sklep magazynowy

Napisane przez firmę

Housr is the home of student living in the UK & US. Exclusively for university students, the Housr app is the easiest way to find your next off-campus home and to make the most out of student life. Housr's rental experience helps you filter and browse properties, share top choices with friends, book viewings together, and track your rental progress in the app. Students can also benefit from Housr's other free features: Housr Perks: Money-saving offers in your university city and at popular online retailers Housr Events: Student-only event ticketing and promotion Roomie: Roommate and spare room finder for university students Housr Bills (UK): All-in-one bills packages including unlimited gas, electric, water and high-speed broadband, plus free Contents Cover and 24/7 Wellbeing Services with your package

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

193 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

Nice customer service, would recommend.

Overall Experience is good would recommend, the bills are slightly higher than others but it's all in package so they will sort everything out for you. Everything is sorted quickly, customer service is fast to respond also. They have discounts on shops and free coffee every week as well but one household only have 3 free coffee quotas.

29 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Sam Collard: 5 stars

Sam Collard:
Have used this company for bills this year and have had no problems whatsoever. For price I’m sure there’s cheaper but if you want reliability this is a great bills company to use

29 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

The worst place to get your bills…

The worst place to get your bills sorted. So many hidden charges, we have stopped using our heater completely and still they are sending us warning mails about over usage. And to think this is a company that was built to help students sort bills is disgusting. How are you expecting us students to pay you so much in credit? Houses on our and area are paying 300 per month in bills, our package makes us pay 416 no matter the month or the usage and still we are being told we have exceeded every month. This is the worst nightmare a student can’t go through while studying at university. The fear that the bills are going to explode at the end of the year is so scary. I pray no student takes Housr ever

23 kwietnia 2025
Opinia niezależna
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Odpowiedź od Housr

Thanks for taking the time to share your experience — I’m really sorry to hear how stressful this has felt. We completely understand how important it is for students to feel in control of their bills, and I can see why the concerns around usage and charges would be frustrating.

You're currently on a Housr Variable package, which includes estimated energy allowances for gas and electricity across the year. These are based on expected usage for your property type. At the end of your contract, we compare your actual usage (tracked via smart meters) to your allowance — if you’ve used less, the difference is refunded. If you've used more, only the amount over is charged.

In your case, your gas usage is under your allowance, while your electricity usage is currently over. That said, being over on one utility doesn’t automatically mean there’ll be an extra charge — it depends on how much you’re over by, and the final balance across both utilities.

We send usage emails as a way to help you keep track and manage things proactively. We’ve also shared some energy-saving tips to support you along the way.

Going forward, we’ve moved away from variable packages for new customers — all new signups from 2025 will be on fixed-price packages for a simpler experience.

If there’s anything more we can do, we’re always here to help. Please reach out to us so we can help address your concerns.

Best,
Housr Support Team

Oceniono na 5 z 5

Excellent customer service

Patrick from the customer support team was incredibly helpful and accommodating and made sure that I felt heard and understood at every step of the way. He put in the necessary measures in place immediately to relive my worries and explain the situation.

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Housr

Hi Khalid,

Thanks so much for your kind words! We're really glad to hear that Patrick was able to support you so well. Making sure our customers feel heard and taken care of is exactly what we aim for at Housr, and it's great to know that came through in your experience.

If there's anything else you ever need, don't hesitate to reach out.

Best,
Housr Customer Support Team

Oceniono na 3 z 5

No words

Pretty mid

They have been holding onto £300 for the last 8 months that they incorrectly billed me for and have yet to fulfil their apology with actually transferring back the £300. As a student supporting body i am disgraced that the intention of being a middle man body in property to help out students, could behave in such a manner.

They are welcome to respond to oakman’s messages that are sent as regularly as walk-ins I have with my local estate agents.

Pizza please
Best,
George Easton

28 marca 2025
Opinia niezależna
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Odpowiedź od Housr

Hi George,

As we discussed on the phone, I’m really sorry for the frustration this has caused.

The incorrect charge was raised for a refund, but mistakenly not processed by one of our customer service representatives. I completely understand how disappointing it has been to wait for this to be resolved.
I’ve checked, and the refund is in progress—we’ll make sure it reaches you in the next few days. In the meantime, I hope the pizzas we sent over help in some way.

We truly appreciate you being a customer, and if there’s anything else we can do, please let us know.

Best,
Patrick - Housr Support Team

Doświadczenie Trustpilot

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