Yusuf Islam, thank you! You were great and efficient at communication throughout the process. Housing hands needs more people like you! Thank you for your support and making me feel at ease whilst try... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Helping hands have terrible service yet still take the monthly payment without actually doing any work. Slow communication for such a subscription. 3 day’s to answer a email daughters... Zobacz więcej
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I am so grateful for the wonderful support I received during my application stage. Our agent Rafiya was incredibly helpful every step of the way, and I’m happy to say the contract has now been officia... Zobacz więcej
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Honestly, not the best experience. Moving home can be incredibly stressful, and housing hand did add to that. The process can be quite slow, not only that - my contract recently ended and I no longer... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Dane kontaktowe
20-23 Mandela Street , NW1 0DU, London, Zjednoczone Królestwo
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
3,3
Średnia
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I am still being charged after I left the house
I am still being charged after I left the house.
13 czerwca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Divyalok,
Thank you for reaching out to us. We understand that seeing payments come out after you have moved out can be confusing, and we appreciate the opportunity to clarify how your payment plan works.
To make our guarantor service as manageable as possible, our fee is spread across 12 monthly installments. Because your tenancy was about 9 months in length, these monthly payments continue for a short time past your move-out date until the total plan is completed.
Your final payment will be charged in August, and no further fees will be taken after that.
If you would like us to look over your account details with you or if you have any questions about your final installment, please reach out to us at customerservice@housinghand.co.uk. We are always here to help.
Thank you,
The Housing Hand Team
Incredibly frustrating
Incredibly frustrating.
1. Lousy customer service - The whatsapp chatbot useless, multiple emails ignored and the only channel that is responsive is via their calls. Even that is frustrating because their different agents and they kept repeating the same generic answer.
2. Time period for application not the same as advertised - Their website mentioned needing only 3-5 business days. In reality, I’m currently on the 13th business day and they still haven’t completed my application.
3. Glitch on the dashboard during payment selection - during the payment there was 4 options (2 options for one off payment & 2 other for monthly). I chose the one off payment which was 1064 but when it cane time for me to made payment suddenly it was 1329. I called the customer service and their response was there was a technical glitch in the website. Sucks cause i didn’t take a screenshot as proof.
The only reason I went with this guarantor was cause of the student accomodation not allowing other guarantors. If I had any other choice I WONT BE USING HOUSING HAND EVER AGAIN.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Student,
Thank you for taking the time to share your feedback with us.
While our goal is to complete applications within 3 to 5 business days, we recognise how unsettling it is to experience delays and repetitive updates when trying to secure your home. Regarding the price difference you encountered at checkout, technical glitches during payment selection are very rare, and we want to thoroughly investigate this issue to ensure full transparency.
Because we cannot identify your account from your review profile, we need a few details to locate your file and look into this immediately. We have requested more information from you.
We want to look into what happened with your application. If you would like us to review this further with you, please contact us directly at customerservice@housinghand.co.uk with your reference number.
Thank you,
The Housing Hand Team
As agents using the service for the…
As agents using the service for the first time, and asking our tenants to use it, we found the process not very fluid, we received repeat requests for same information, very slow process to then being rushed to sign the T&C without allowing time to read them. The tenants didn't seem to know what was going on and were left waiting for long periods, every time either side contacted them the blame would be put on the other side. I had a video call before using them but was not significantly useful.
I won't be rushing to use them again and will look for alternatives.
reading all these comments it's an eye opener.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear your experience as a first-time provider did not run as smoothly as expected.
To share some context, we must confirm specific details directly with accommodation providers to ensure everything is compliant and accurate, which can sometime result in multiple communications. To keep tenants informed throughout, we provide a dedicated online dashboard where they can log in at ay any time to view live status of their application.
Because we cannot identify your agency or account details from your review, we need more information from you to look into what happened.
Please reach out to our team directly at patners@housinghand.co.uk with your details. Once we receive your email, a member of our team will discuss your experience with you and work to resolve this further.
Thank you,
The Housing Hand Team
Very user friendly and great customer…
Very user friendly and great customer service!! Shout out to Christina for her quick responses :))
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Mitu,
Thank you so much for your 5-star review, we are very please that our team good help you! Especially Christina, we will be sure to let her know.
Thank you,
The Housing Hand Team
One of the worst customer experiences…
One of the worst customer experiences I’ve ever had. The platform doesn’t work properly, and the customer service is easily the worst I’ve encountered.
Emails, when they are answered at all, take far too long and rarely offer any meaningful help. I also booked calls with my Housing Hand representative on two separate occasions, and both times they failed to show up without any explanation. As for the WhatsApp support, it’s completely ineffective, they simply don’t respond.
Overall, the lack of communication, accountability, and support has made what should have been a straightforward process incredibly frustrating. I would not recommend this service.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Isabela,
Thank you for taking the time to share your feedback with us. Finding and securing a home can be a stressful process, and we are sorry that your experience did not go as smoothly as expected.
We always aim to provide clear, steady support at every step of the rental journey. To ensure every application moves forward safely and meets our criteria, our team work to carefully check all necessary details.
We know that waiting for updates when time is pressing can feel frustrating and we regret that our communication fell short of your expectation regarding calls and response times.
Although your application has since been cancelled, we take feedback about missed appointments and communication very seriously. We want to look into what happened with your file so we can address this internally and improve our service. If you would like us to review this further with you, please contact us directly at customerservice@housinghand.co.uk with your reference number.
Thank you,
The Housing Hand Team
Refused to let me cancel my lease…
Housing hand is good until you have to actually interact with anybody from the service. Not like they actually interact with you. They have ignored multiple emails from multiple email threads including an email from my landlord who has said that the lease has ended. They refuse to cancel a service that is no longer needed and have had me jumping through hoops for months while they ignore any email. While emailing me threatening me for "ignoring them and their attempts to get payment" after 10 emails responding to that email I am yet to hear anything back from the people that I am apparently ignoring. Absolutely useless customer service that is rude and extremely unhelpful. Overall my experience with housing hand has been absolutely horrible and I would recommend trying another company that might actually respond to one of 50 emails you send them trying to work out a cancellation.
31 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Caden,
Thank you for sharing your feedback with us.
We understand how frustrating it is to deal with ongoing emails and payment notices when trying to cancel your agreement, and we are very sorry for the stress and delay this has caused you.
Because our guarantee is directly linked to your tenancy agreement, we must wait for formal release confirmation from your accommodation provider before an account can be closed.
We want to reassure you that your file has now been updated, and your cancellation is actively moving forward.
If a refund on your account, it is being processed and will arrive in your bank account within 1 to 5 working days.
We appreciate your patience while we sorted this out for you. We hope resolving this quickly helps restore your trust in us, and we are always here to help if you eve need support in the future.
Thank you,
The Housing Hand Team
DO NOT USE HOUSING HAND!!
DO NOT USE HOUSING HAND!!
My experience with Housing Hand has been incredibly frustrating and stressful.
I contacted Housing Hand to cancel my guarantor service after I had permanently moved out of the property and no longer required the service. Despite notifying them in advance and repeatedly explaining my circumstances, my account remained open while I continued to receive ongoing charges. They have since referred the account to a law firm to pursue an alleged debt, despite the fact that I requested cancellation over five months ago and should have had the account closed.
Rather than dealing with my cancellation request promptly, Housing Hand insisted they required confirmation from my accommodation provider before taking any action. This left me caught in the middle of a lengthy dispute between two companies, despite the fact that I was the customer paying for the guarantor service.
Throughout the process, communication was extremely poor. Emails often went unanswered for extended periods, and I spent months chasing updates while continuing to receive payment demands and debt collection correspondence. The process became unnecessarily stressful and incredibly time-consuming.
I was also disappointed by the lack of transparency surrounding the cancellation process. As a customer paying for the service, I expected clear contractual terms explaining when and how the service could be cancelled. Instead, I found myself repeatedly asking for clarification while the charges continued to accrue. I have also been waiting months for a copy of the signed agreement and the contractual terms relied upon in relation to my cancellation and alleged outstanding balance, but have yet to receive the requested information.
What should have been a straightforward cancellation has turned into a months-long dispute involving my letting agent, Housing Hand and debt collection correspondence that I am still dealing with five months later.
I would strongly encourage anyone considering this service to read the terms and conditions extremely carefully, understand exactly how the cancellation process works, and keep a complete written record of every communication from the outset.
As a result of the ongoing issues, I am now seeking legal advice.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi D E,
Thank you sharing your feedback with us. We take all feedback seriously, particularly regarding cancellation processes and communication.
To clarify how our cancellation process works: because our guarantor service is directly tied to a legal tenancy agreement, we are required to obtain formal confirmation from the accommodation provider before an account can be formally closed. We strive to make these contractual terms as clear as possible, and we want to ensure any outstanding requests or documentation are properly addressed.
Because we cannot identify your account from your Trustpilot profile alone, we currently can't review your application history including the details you have mentioned. Given the seriousness of the points you have raised, we want to ensure your case is thoroughly reviewed by our senior team as a matter of priority.
Please contact us directly at customerservice@housinghand.co.uk with your full name, email and application reference number. As soon as we receive your details to identify the account, we will investigate your file and reach out to you directly to address your concerns.
Thank you,
The Housing Hand Team
Unacceptable and lengthy application…
Unacceptable and lengthy application process. Zero communication from the dedicated HousingHand advisors. It has been over 2 weeks past the move in date for my prospective accomodation, as well as since I have paid HousingHands fee in full and it is solely on HousingHand that I am unable to move in. Other gurantor schemes seem not to have this issue at all as the person I am sharing accomodation with settled theirs immediatley.
15 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Hyo,
Thank you for sharing your feedback with us.
We understand how stressful it is to experience a delay past your planned move-in date.
To explain plainly where things stand: your application required extra time because some of your details needed to be reconfirmed, and we were working with your accommodation for the first time. Setting up the required security with a new partners ensures everything is properly checked and verified for your tenancy, though we recognise this created an unexpected delay.
As the UK's first and largest rent guarantor service, we aim to ensure every renter is fully supported. In addition to securing your tenancy, our product provides full security alongside complimentary access to health and wellbeing support to assist you throughout your stay.
We want to help get this sort for you right away. Please email our team directly at customerservice@housinghand.oc.uk with your details so we can assist you immediately.
Thank you,
The Housing Hand Team
Highly deceptive marketing
I was completing my Application form until it got to Verify, there it asked for the details of someone who could verify my ID. When I read the Terms they are actually asking for somone to pay the rent if I default! OK they pay the rent to the Landlord, but then recover that from this person I nominate. That is a Guarantor!!!!!
If I had a Guarantor I wouldn't need this Company would I?
When I finally managed to speak to someone, he confirmed that was right, but that where they differed from other Companies was that the Guarantor didn't have to prove their income or have to live in the UK. BUT they still want a Guarantor!!!
There are other Companies who insure payment of rent just like a Landlord gets, but the Tenant gets it and assigns it to the Landlord.
I think this Company are highly deceptive in asking for ID but actually calling them a Co-signer and legally stand as Guarantor! They are not guaranteeing the rent!!! Julian
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Julian,
Thank you for taking the time to share your feedback with us. We understand that rental requirements can feel confusing or frustrating and we appreciate the change to offer complete clarity.
For context, Housing Hand acts as your official UK Rent Guarantor for your landlord. We ask for a co-signer to stand alongside your agreement with us. Unlike a traditional guarantor, your co-signer does not need to live in the UK, pass UK credit checks or prove a specific income, making it easier for renters to secure a home.
While your application is currently cancelled, our service remains fully available should your housing needs change in the future.
Thank you,
The Housing Hand Team
Absolutely terrible service
Absolutely terrible service. I wanted to apply with my friend, and despite their advertised 24 hour response time, they are highly resistant to processing any query. My friend promptly applied and did not have her application processed, and is in fact still waiting; the only thing HousingHand arranged promptly was the deduction of her application fee. Personally, I mistakenly selected 'working professional' instead of 'student' and despite the advertised 24 hour response time to rectifying this I was not able to speak to any human, only being able to reach AI agents who assured me that there was nothing they or I could do but wait. This delay may cost us a housing opportunity. NEVER use this service.
31 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi E M,
Than you for taking the time to share your feedback with us.
We understand that applying for housing is a time-sensitive and stressful process, and we are truly sorry for the worry and frustration.
Because we cannot identify your application from your username alone, we want to look into this immediately and get things sorted for both of you. Please contact our team directly at customerservice@housinghand.co.uk with both of your application reference numbers.
As soon as we receive your email, a member of our team will manually correct your profile details and provide an immediate update on your friend's application status.
Thank you,
The Housing Hand Team
The staff was very friendly and…
The staff was very friendly and supportive during email back and forths, always replying back as soon as possible.
27 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Serena,
Thank you so much for sharing your feedback and leaving a review.
We know how stressful the rental process can be and are so glad the team could help you through your journey!
Thank you,
The Housing Hand Team
If I could them 0/5 I would.
If I could them 0/5 I would.
Absolutely awful service. I sent them 16 emails in the space of two weeks and not once did I receive a reply from a person, automated responses all the way. I tried to call the office, went straight to voicemail multiple times and when my friend tried to call they wouldn't speak to her for 'confidentiality reasons'. I submitted everything they asked for, and where I had made errors on my end there was no way to amend it via the actual dashboard so I had to email them to change it on their end. The user interface is awful, completely one-sided. I expressed over and over how urgent this application was and how I had no alternatives as an international student. Yet not once did I receive an update on my application, aside from automated emails. They charged for the service before my application had even been completed!! I paid £667 for nothing because they couldn't be bothered to respond so I had to find another option. Renting in the UK is hard enough as an international with the new Renters Right and this organisation is not a helping hand in urgent situations. Honestly, would be tempted to give them 2 stars if they bothered to reply, but they never did. You're better off asking a friend who's a UK resident to be your guarantor, please avoid for your own sanity.
29 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Nicola,
Thank you for sharing your feedback. We aim to help each applicant navigate the stressful world of renting, and clearly your experience left you feeling frustrated and unsupported.
We understand how critical time is, particularly when securing accommodation as an international student. When details or documents require manual corrections, our team must review them to ensure all information is accurate, which can unfortunately affect application speed and lead to unexpected delays.
Regarding our fees, we collect payment prior to completing so we can move applications forward as quickly as possible. As your application has now been cancelled, we can confirm that your full refund has been processed. It typically takes 1 to 5 working days to arrive in your account, depending on your bank provider.
We take feedback regarding our customer support very seriously. We are actively reviewing the communication and team interactions on your application internally to address these points and ensure we deliver the helpful, clear guidance we aim for.
Thank you,
The Housing Hand Team
Great ongoing help from Christina!
Christina has been assisting me since the 22nd and has been of absolute quality — super proactive, patient, and brilliant at getting my application and portal issues sorted out.
While a phone interaction yesterday with another agent felt a bit rigid and unhelpful, Christina’s dedication over the past week more than made up for it. Huge thanks to Christina for her fantastic help throughout this process!
28 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Sammy,
Thank you for taking the time to leave us a 5-star review!
We are delighted to hear how helpful Christina has been over the past week, and we will be sure to pass your kind words on to her!
We also appreciate your honest feedback regarding your phone call with another member of our team. We aim to provide warm, clear, and supportive guidance in every interaction, so we will be sharing your comments internally to help us improve our service.
We are glad to know your application and portal issues are sorted out. If you need anything else as you move forward with your rental journey, please let us know—we are always here to help.
Thank you,
The Housing Hand Team
A scam
A scam, need me to pay 20 pounds ahead for applying, and when I can't provide my payslip because I have just graduated they have cancelled my application and refuse to refund. And the callers I talked to are very unprofessional, they don't know anything and cannot answer any of my question. Big scam and give you fake hope
22 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Jay,
Thank you for sharing your feedback with us. We understand how frustrating it can be to navigate rental requirements as a recent graduate, and we are sorry to hear that your experience left you feeling unsupported.
Although our application fee is standardly non-refundable under our terms, we want to make things right and find the best outcome for your situation.
Because we cannot locate your account from your username, we have requested additional information. You can also email us directly at customerservice@housinghand.co.uk with your full name and application reference number. As soon as we receive your details our team will review your refund request immediately.
We take feedback regarding our customer support very seriously and will also review the team interactions on your application to ensure we are delivering the helpful, clear guidance we aim for.
Thank you,
The Housing Hand Team
Customer service is good
Customer service is good, all thanks to the help of Yusuf.
21 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Joey,
Thank you so much for the 5-star review!
We are delighted to hear that your experience with Housing Hand was smooth from start to finish, we will be sure to let Yusuf and the team know!
Best wishes,
The Housing Hand Team
Smooth, well-communicated process thanks to Yusuf
Yusuf Islam made the whole Housing Hand guarantor process smooth from start to finish. He kept me updated at every stage, answered my questions quickly, and helped sort out the paperwork with my accommodation provider without any hassle. I'd recommend the service, to any student who needs a guarantor sorted before moving to the UK
20 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Otmane,
Thank you so much for sharing your feedback and giving us a 5-star review!
Moving to the UK to study is a major milestone, and we know how important it is to have fast, clear answers when arranging your accommodation paperwork.
We will be sure to pass your kind feedback along to Yusuf and the team.
Thank you again for recommending our service to other international students. We wish you all the very best with your studies and a wonderful stay in your new home!
The Housing Hand Team.
Christina was so helpful
Christina was so helpful, patient and kind, something I he been chasing for a week she sorted within an hour and she was very clear with what was still needed in my application; made me feel a lot better about choosing housing hand as my guarantor
17 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Nia,
Thank you so much for your 5-star review!
We are glad that our team could help you and we will be sure to let the team know about your feedback, especially Christina!
Thank you,
The Housing Hand Team
Thank You Housing Hand, Especially Yusuf
My family and I are moving to the UK for the first time and were unfamiliar with the renting system. Luckily Housing Hand has been helpful, especially Yusuf, who proceeded our applications promptly. Thank you!
31 maja 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Thia,
Thank you for finding time to leave a review!
So glad that we could help you and your family into your new home.
We really appreciate your kind words and will be sure to share your feedback with Yusuf and the team. We wish you all the best with your new home.
Thank you,
The Housing Hand Team
At first my experience was good until I…
At first my experience was good until I got in contact with Christina she was amazing and quick to understand and she didn’t just help by talking she immediately solved the problem and went out of her way to contact the letting company and solve it with them directly.
17 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Mohamed,
We really appreciate you giving some of your time to leave a review.
It's wonderful to know that Christina could help you with anything you needed and could solve the problem!
We really appreciate your kind words and will be sure to share your feedback with Christina and the team. We wish you all the best with your new home.
Thank you,
The Housing Hand Team
My experience was good all staff…
My experience was good all staff attended to me promptly ,I want to specifically thank Rafiya for stepping in when I found it difficult to get a document that needed an upload . She was kind and professional in her approach.
15 lipca 2026
Opinia niezależna
Odpowiedź od Housing Hand
Hi Abby,
Thank you for taking the time to leave a review!
It's always amazing to hear how great our team has been, especially Rafiya in this case!
We really appreciate you finding time to share your experience and your kind words.
Thank you,
The Housing Hand Team
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