I ordered my items and payment was made, taken out of my account and a couple of days later an email arrived saying my items were bring refunded. No reason given. I've emailed the customer service des... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
House of Mosiacs dealt with my order very efficiently and helped me overcome some difficulties with the delivery (which was not their fault). It was an excellent and personal service. The tiles arrive... Zobacz więcej
Impressed with ease of order and tiles arrived within a reasonable time. Wouldn't have ordered whole area as with postage included, tile pack unit price quite high. The new ones perfectly matched t... Zobacz więcej
What beautiful mosaics and such a wide variety to choose from. They have totally transformed my 2 bathroom mirrors which now look luxurious in golden tones. I received helpful prompt service at all... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
House of Mosaics are a trend setting on-line boutique, specialising in innovative and inspirational mosaic tiles.
Dane kontaktowe
30 Avenue Rd, AL1 3QB, St Albans, Zjednoczone Królestwo
- 01727839920
- enquiries@houseofmosaics.co.uk
- houseofmosaics.co.uk
3,6
Średnia
474 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Refund processed
The items ordered were no longer available. Asked for a full refund and still have not heard anything. Keep contacting the supplier but no response.
Problem solved, refund being processed
8 kwietnia 2025
Odpowiedź od Houseofmosaics
Hello Chris, an email was sent to you April 8th at 5.45pm from enquiries@houseofmosaics.co.uk - pls check your spam. We asked if you wanted a refund or a very similar product and do not seem to have had a reply. Pls reply direct to marketing@houseofmosaics.co.uk and we will sort this for you, apologies if you think we have been ignoring you this would never be the case...thank you, Becky
Odpowiedź od Houseofmosaics
Hello there, we sent an email to advise that the product you had chosen was out of stock for samples, and did you want to swap for a different product, but did not hear from you. I will assume not and have refunded the postage for the free samples. If you would like another sample pls do not hesitate to let me know, thanks, Becky.
(pls email marketing@houseofmosaics.co.uk)
I HAVE NOTHING BUT PRAISE!!!
EXCELLENT CUSTOMER SERVICE & SATISFACTION!
I purchased some Marble Luxe Mosaic Tiles from House of Mosaics for my bathroom; the tiles look absolutely fabulous, and to top it off, they arrived safely, promptly and within 48 hours of placing the order! Keep up the great work! From a happy and satisfied customer!
4 marca 2025
Great inspiring website
Was looking at mosaic tiles.
I found the web site very inspiring, loads of choice, fair prices, and the free samples a great help.
Would definitely recommend.
3 marca 2025
Tile samples
Ordered 3 samples which were delivered promptly and efficiently but when they arrived I was advised one of them was out of stock. It was disappointing that I wasn’t advised of this when placing the order because I’ve ended up paying for the delivery of 3 items and only getting two.
28 lutego 2025
Excellent quality and customer service
Easy to navigate the site, a really good choice of tiles which are excellent quality and my order arrived exactly when it should. I've not put them up yet so I will update on this once up but very pleased so far.
24 lutego 2025
Great produce
Great produce. Look excellent quality for a reasonable price.
All round good service
6 lutego 2025
I have tried to contact this company…
I have tried to contact this company left several messages which have been read but no one gets back to me shocking customer service
10 lutego 2025
Opinia niezależna
Odpowiedź od Houseofmosaics
Good morning David, so sorry that no one has got back to you, what email address have you been contacting please? I monitor the emails and have not seen anything chasing. Pls email me direct on marketing@houseofmosaics.co.uk and I will endeavour to sort. Thanks,Becky
I woul buy again from this company
I bought self adhesive Mosaic tiles. They came very quickly.
The company also got back to me quickly when I had a
Queri.
The tiles look great and were easy to apply. Also good value
25 stycznia 2025
Still waiting for delivery
Still waiting for delivery reached out twice for help no response what a waste
26 stycznia 2025
Odpowiedź od Houseofmosaics
Hi Carolann, your emails had gone into our spam folder and we had not received them prior to this - so sorry about that. I can confirm that your order has been delivered and I have also emailed you the proof of delivery.
I would appreciate it if you could update this review, thanks so much, HoM Team.
Odpowiedź od Houseofmosaics
Hello Sandra, we have not had any email from you chasing an order and no orders are outstanding so must be a courier issue. Pls email marketing@houseofmosaics.co.uk with your order number and I will follow up for you. Thanks HoM Team
Happy with my purchase
Tiles delivered in good time and well packaged and as described in the website.
I could not get any information from the tracking app or DHL which wasn’t to much of a problem but you should know that it may not be working for everyone
3 stycznia 2025
This company is in Administration!
This company went into administration on 3rd October 2024. Check Gov. website for confirmation.
They continue to trade online even stating the same company number.
We have ordered and paid for goods. No delivery and an automated DPD shipping email with an invalid shipping reference.
DO NOT ORDER. The website should be shut down by the Administrators.
17 grudnia 2024
Opinia niezależna
Odpowiedź od Houseofmosaics
Good afternoon, if you could advise on your order number and email us at enquiries@houseofmosaics.co.uk then we will give you an update no problem. The business is under new management with a new company number which has been updated on the website. We also sent any outstanding orders prior to October out at our cost to ensure customers were not out of pocket, so this statement is simply not true.
Project complete
Lots of choice, fair pricing and quick delivery. I wanted to turn a child’s Lego table into a card/backgammon table and give it a Persian look. The table top looks amazing and tile sizing and application was so easy. Now looks amazing.
30 listopada 2024
Super quick and exactly what I wanted
Super quick and exactly what I wanted. Packaging was wet but given we’d had torrential rain not surprised. Maybe worth looking at other delivery options if there are any as it was the only thing that let a duper service and product down thank you.
25 listopada 2024
We needed some mosaic tiles to match up…
We needed some mosaic tiles to match up to do our bathroom to match our en suite. We didn’t have enough to finish off and couldn’t find any to match in all the diy stores so went direct to House of mosaics found the correct ones on their website, had some trouble ordering but called them and they couldn’t have been more helpful. They helped us sort our order and the tiles came soon after. Very happy with their service.
30 października 2024
Opinia niezależna
Great customer service
I placed an order online and it arrived on time so that was great. The packaging could have been a little better, the tape work needed to be more robust as it had come away in transit
1 listopada 2024
Doświadczenie Trustpilot
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