This was my second year of hiring a hot tub through Hot Tubs Oxfordshire and there’s several reasons I didn’t look anywhere else; Their service is absolutely first rate - You really feel cared for a... Zobacz więcej
Reakcja na opinię
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Ross from Hot Tubs Oxford has been servicing and cleaning our hot tub for some time now, and we couldn’t recommend him more highly. He comes out quarterly, driving an impressive 2.5 hours each way to... Zobacz więcej
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Booked our first hot tub service, full flush and clean with Hot Tubs Oxfordshire, could not fault anything. The 3 guys that did the work , Kieran Dave & Jake were superb , great knowledge, friendly an... Zobacz więcej
From our first visit to Kenny & Carla's showroom in Bicester to installation, everything was catered for without any issues. The service is second to none from a couple who are as passionate about... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Hot Tubs Oxfordshire, we believe that wellbeing starts at home. Our award-winning, family-run business has built a reputation for helping homeowners create luxury outdoor spaces with premium hot tubs, swim spas, saunas, steam rooms, and ice baths. We’re proud to be recognised as one of the UK’s leading names in hydrotherapy and outdoor living. Our Bicester showroom was designed to offer a calm, welcoming experience that feels more like a boutique than a warehouse – a place where you can explore our products at your own pace, with friendly expert advice always on hand. From first enquiry to installation and beyond, our concierge-style service ensures you’re supported every step of the way. We don’t compete on price – instead, we focus on quality, reliability, and making ownership effortless and enjoyable. Our dedicated service team also provides ongoing maintenance, repairs, and aftercare, so you can relax knowing you’re in safe hands. Whether you’re looking to improve your health, create more family time, or add a touch of luxury to your garden, we’re here to make it happen.
Dane kontaktowe
Unit 7, Arena 14, OX26 4SS, Bicester, Zjednoczone Królestwo
- 01869229922
- info@hottubsoxfordshire.co.uk
- hottubsoxfordshire.co.uk
4,9
Doskonała
160 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I felt safe in ordering my hot tub with…
I felt safe in ordering my hot tub with this company.I received a good deal.It was fitted by people that knew what they were doing.I also felt safe knowing the company were long established and going to be around to support me for servicing ect 2024 should be bubbling
9 lutego 2024
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thanks for taking the time to leave a review, Marisa. We are super pleased to have been able to help in becoming a hot tub owner, and hope it brings many years of pleasure to you. See you at the next service!
Excellent service
Would like to thank Phil for his excellent service and quick response in fixing our recent issue.
From phone call to repair in 24hrs.
Kind regards
Andrew & Amanda
10 stycznia 2024
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Andrew & Amanda, we'd like to thank *you* for taking the time to thank Phil, it's made his day.
Purchase of a Summer House
I carried out research into purchasing a Lugarde Summer house, and of all the dealers, Hot Tubs of Bicester were the most favourable.
Subsequent dealings were excellent, with considerable courtesy, knowledge of the product, and help in construction.
I have no hesitation in giving them 5 stars
and recommending them.
16 stycznia 2024
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thanks Ian, it was a pleasure to be of service.
Fantastic service from this company
Fantastic service from this company, really helpful, professional, and customer-focused. They went over and above for me, will be using them in the future! Thanks again.
16 stycznia 2024
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Aww, thanks Sid, you're making us blush. We look forward to the next time we can be of help
Excellent Service
I was very impressed with the service I received from Hot tubs Oxfordshire, from the minute we walked into the showroom, to when our hot tub was finally installed. Everyone was friendly and helpful and we are so pleased with our purchase. We were particularly pleased with how flexible and supportive they were when we had to change our installation date three or four times. We would thoroughly recommend and look forward to dealing with them again.
11 grudnia 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thanks for the kind words, Lorraine. We were pleased to have been able to help you through your journey to becoming a hot tub owner.
We also look forward to dealing with you again.
5* service and product
From our visit to the show room to installation this company has been excellent. Friendly, informative, not too pushy (but we did massively exceed our initial, very optimistic budget!!) and totally professional throughout. Answered all of our queries, delayed delivery twice due to our landscaping issues and even delivered to us over the Xmas break when technically they were closed.
The hot tub itself is beyond our expectations.
Absolutely thrilled with our purchase, the service we received and aftercare.
Thank you so much to all of the team at Hot Tubs Oxfordshire!
29 grudnia 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Charlotte, it was a joy to work with you.
And we're genuinely chuffed for you as well since you've got yourself a really lovely spa, even though it meant rethinking your original budget. We believe you've made a superb choice (even though you'd expect that we would say that)
Now that it's all in place, we have no doubts that you'll have many years of joy with it.
Broken spa
After many years of service our spa broke. Barry visited to investigate. Knowledgeable, helpful and very friendly - all the things you need to build confidence.
The required spare was carried on his van so all in all a non fuss experience and I would highly recommend
9 stycznia 2024
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for sharing your positive experience with us! We’re delighted to hear that Barry was knowledgeable, helpful, and friendly throughout the process. It’s great to know that having the spare part on hand made the repair hassle-free. Your recommendation means a lot to us, and we’re thrilled to have been able to provide you with such a smooth experience.
Totally excellent in every way
I am so pleased to have chosen Hot Tubs to supply and assemble a 5x6 metre Lugarde garage. It is not possible to get better service, communication and assembly. The quality of the wooden structure which has insulated floor, walls and roof is exceptional. Double glazed window and door and the up and over garage door are superb. Hot Tubs did a great assembly job and I recommend not to try to do it oneself!
15 grudnia 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thanks James, we're also pleased you chose us! We loved your design too (it's given some of the guys garage-envy)
First class service!
First class service provided by first class people
9 listopada 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you, Martin. You are too kind.
Simply amazing
Amazing staff, very frinedly and happy.
Amazing service, very helpful, nothing is ever to much.
Everything ran very smoothly from picking the hottub in the showroom to installation 😀
Thank you, the hot tub is the best purchase made.
2 listopada 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Danielle, it was our pleasure. We know you're going to love your tub for years to come.
Great service from the Hot Tubs…
Great service from the Hot Tubs Oxfordshire team.
From start to finish, very friendly in the showroom understanding exactly what we was looking for, and for the right price, the installation and hand over went very smoothly, i will be recommending the team to all our clients and friends.
Lee
Heath Farmhouse
12 października 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had a great experience with all our team from start to finish. It’s wonderful to know that we understood exactly what you were looking for and that the installation went smoothly. We truly appreciate your recommendation and look forward to helping your clients and friends with their hot tub needs!
Incredible experience, great staff
Incredible experience of having a hot tub for a week. The staff were so friendly and helpful. Straightforward delivery and collection, simple to use and a week of extreme relaxation! Thank you
25 października 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for your wonderful feedback! We’re so glad to hear that you had an incredible experience with our hire hot tub. It’s fantastic that our team’s friendliness and the straightforward delivery and collection contributed to a week of extreme relaxation. We’re thrilled you enjoyed it, and we appreciate your kind words!
We hired a hot tub from Hot Tubs…
We hired a hot tub from Hot Tubs Oxfordshire for a weekend. It was everything we could have hoped for. Top quality tub and a great service all round from the guys who delivered it and picked it up. They were friendly and explained everything we needed to know very clearly. We had a fantastic weekend with the hot tub on our patio. We were in and out of it from early morning to late at night. It was such a treat! Thanks
21 października 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for sharing your fantastic experience with us! We’re thrilled to hear that the hot tub was everything you hoped for and that you had such a great weekend on your patio. It’s wonderful to know that our delivery team made everything easy and clear for you. We’re delighted you enjoyed the hot tub so much and appreciate your kind words!
Investiment in a hot tub.
Decided to invest in a hot tub having used one at Xmas while on holiday.
Having done some research I come to realise there is a lot of suppliers out there and vast range of modules to pick from.
I wanted to pick a local supplier who main dealt with hot tubs. I came across Hot Tubs Oxfordshire where I met with the owner Kenny.
I'm glad I found this company and chose to stick with them.
No hard sales pitch, family run business and I've been fortune to have met with all the employees of the business over the course of time, each one giving their advise.
From placing the order, doing a wet test in the show room, to delivery and installation, the entire experience has been very very good, I cannot fault it.
The continued support from them has been outstanding and as such I have purchased other items from them.
I will be joining others as a continued customer for the foreseeable future with out a shadow of doubt.
Note, Kenny was also great on giving advise on garden enclosures for the hot tub and has teamed up with other trusted partners to provide a complete outdoor solution. The sky's the limit as they say.
14 kwietnia 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for your detailed and thoughtful feedback! We’re delighted to hear that your decision to invest in a hot tub with us at Hot Tubs Oxfordshire has been such a positive experience. It’s great to know that our no-pressure approach and family-run atmosphere made a difference for you. We're thrilled that you found the entire process—from the wet test to delivery and installation—so smooth and satisfactory.
It’s also wonderful to hear that our ongoing support and advice on garden enclosures have been helpful. We truly appreciate your continued trust and are excited to keep providing you with great service and solutions in the future.
Thank you once again for your kind words and support!
Excellent customer service
Excellent customer service, went above and beyond to get me a heating element for a hot tub today!
Even tho all engineers were off this weekend.
Highly recommend & will be my first point of contact for future issues.
Thank you
Smiles & fries 😊
22 lipca 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for your amazing review! We’re thrilled to hear that we could go above and beyond to help you with the heating element, even with the engineers off this weekend. Your recommendation means a lot to us, and we’re grateful to be your first point of contact for any future needs.
Thanks again, and here’s to many more smiles and fries! 😊
Brilliant service highly recommended
We have had an outstanding experience working with Kenny and the team at Hot Tubs of Oxfordshire. They were recommended by a friend and from our first visit to the showroom right through to install the team have been great to deal with. We are very happy with the quality of the products and the install. Highly recommended!
15 lipca 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you so much for your kind words! We’re thrilled to hear that your experience with Kenny and the team has been outstanding from start to finish. It’s fantastic to know that the recommendation from your friend led to such a positive experience for you. We’re delighted you’re happy with both the quality of our products and the installation. Your recommendation means a lot to us!
EXCELLENT SERVICE, HELPFUL COMPANY
Firstly the owner was super helpful when I called to discuss the hot tub issue I have. Gave me a lot of time in trying to resolve it without a call out fee over the phone.
The lady in the office was so warm and friendly trying to fit a visit around a hospital appointment.
Barry turns up and he's very polite, really helpful and fixed the problem. Best home visit appliance experience I have had. Well done what an excellent team and company you run.
22 czerwca 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for your wonderful feedback! We’re so glad to hear that you had such a positive experience with our team. It’s great to know that Kenny helped over the phone, the office team’s warmth, and Barry’s polite and efficient service all contributed to resolving your hot tub issue. Your kind words mean a lot to us, and we’re thrilled to have provided you with such a great experience.
Thank you for your support and appreciation!
A reliable and well run operation
A reliable and well run operation. Site guys were very pleasant, courteous, knowledgeable and helpful and did a very thorough job. Thank you, what a refreshing service. Wouldn't use anyone else
5 czerwca 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for your fantastic review! We’re delighted to hear that you found our team pleasant, courteous, knowledgeable, and thorough. Your kind words are greatly appreciated, and we’re thrilled that you had such a refreshing experience with our service. It means a lot to us to be your go-to choice, and we look forward to serving you again in the future.
Fantastic results
We got our hot tub serviced for the first time and wow it looks amazing. It’s like new again. Matt did a fantastic job, very professional and knowledgeable. Will be a yearly must after seeing the results.
31 maja 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for the wonderful feedback! We’re thrilled to hear that Matt did such a fantastic job with your hot tub service and that it looks like new again. It’s great to know that you’re impressed with the results and that you’ll be making it a yearly must. We appreciate your kind words and look forward to seeing you next time!
What a fab experience with this…
What a fab experience with this company! We hired a tub for a birthday event and it was a brilliant decision. The delivery and setup were easy and quick and we were reaping the benefits in no time. Thoroughly recommend giving it a go.
1 maja 2023
Opinia niezależna
Odpowiedź od Hot Tubs Oxfordshire
Thank you for the fantastic review! We’re thrilled to hear that hiring a tub for your birthday event was such a brilliant decision and that you enjoyed the quick and easy setup. It’s great to know you reaped the benefits so soon! We really appreciate your recommendation and hope to help with any future events.
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