I am writing to formally request a…
I am writing to formally request a refund of my domain renewal payment for degmark.com, which I renewed through your platform HostCycle.in.
Despite completing the renewal process in good faith, your team increased the renewal price without any prior notice and later failed to provide a valid EPP (Authorization) code when I attempted to transfer the domain. The EPP code shared was expired and non-functional, and my repeated follow-ups have not been resolved.
As per ICANN and NIXI guidelines, a registrar must provide a valid EPP code within 30 days of expiry if requested by the domain owner. My request was made within this period, yet it was not honored.
Due to these non-compliant and unfair practices, I was unable to complete the transfer process, leading to the loss of my domain. Therefore, I am requesting a full refund of the renewal amount paid for degmark.com.
Please process the refund within 7 working days from the date of this email to avoid escalation. If unresolved, I will be compelled to file a formal complaint with the Consumer Court and Cyber Crime Department, along with all supporting documents and screenshots.
Thank you for your prompt attention.
Warm regards,
Name : Bunny
Domain Owner – degmark.com
Odpowiedź od Hostcycle
Hi there,
We can clearly see the misinformation you’re spreading here. If you had already renewed the domain, there would have been no reason to request the EPP code — that doesn’t make sense.
You’re now asking for a refund, but there has been no payment made to us. Regarding the EPP code we provided: if it was incorrect, your new registrar would have notified you within 7 days, as domain transfers are usually completed within that time. Instead, you contacted us after 1.5 months, which shows that the delay was due to your own inaction.
We provided the correct EPP code and sent multiple renewal reminders. Since no payment was made, there is no question of a refund. If a payment had been made, you would have opened a ticket for it instead of posting here.
You are free to raise a complaint anywhere — we have complete proof showing that we fulfilled our responsibilities correctly.
Please make sure to manage your other domains properly in the future so that you don’t risk losing them.
