Horus Music Recenzje 

281
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have dealt with so many distributors in the last 4 to 6 but since the time I started working with Horus Music had best experience, I had best experience. I have been in touch with Hina & Aditya and... Zobacz więcej

Oceniono na 2 z 5

Delayed payments and payment processing errors are becoming all too frequent. The support team seemingly do their best, but I suspect mismanagement of the company overall. Blame is often passed, but s... Zobacz więcej

Oceniono na 1 z 5

No royalties this month as well, at this point I’m not even shocked, now they are coming up with some bullshit excuse about PayPal not processing royalties. Give me my money Don’t use HORUS

Oceniono na 5 z 5

Horus Music in England gets the Job done. Their trained staff of Music Industry Veterans are second to none, and are among the "Elite" in the Music World. If you are trying to figure out which Music D... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi dystrybucyjne
  2. Sklep hobbystyczny
  3. Promocja muzyki i management
  4. Wydawca muzyki
  5. Sklep muzyczny

Napisane przez firmę

Ready to go global? Music Distribution and Artist and Label services company delivering your music to over 100 digital platforms around the globe including Spotify, Apple Music, Amazon, Tidal and much more. Dedicated to supporting independent artists and labels with our superior customer support service.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

281 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(281)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Happy to distribute my debut…

Happy to distribute my debut independent single through Horus, really helpful and responsive. Highly recommended. Thankyou Horus😇

9 marca 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you so much for taking the time to leave your review. The team are really happy to receive your comments and recommendation. Hope all goes well with your debut single. N.

Oceniono na 5 z 5

Best music distribution company by far

Awesome company, highly recommend, efficient, patient, responsive and helpful. You can even speak to them!! Best distribution company. Rosa Weiner is a star and has gone above and beyond. Thank you!

4 marca 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you so much for taking the time to leave your review, we appreciate it. Rosa is thrilled to be mentioned. N

Oceniono na 5 z 5

I have used Horus for a number of years…

I have used Horus for a number of years and am very satisfied with the service. They have great customer support and offer a one stop set of features on the website. As a UK artist it's great to know I can call them and speak with them. Can't recommend highly enough.

17 lutego 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Dear Mik, thank you for taking the time to leave this review and your feedback, we really appreciate it. N

Oceniono na 2 z 5

take 30-35% of the royalties

fast distribution of songs. Wondering why you have a lower payout on royalties than other distributors. It says you get 100% of the payout, but in reality you take 30-35% of the royalties. Why?

11 lutego 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you for your review. There is a saying, you cannot compare apples with oranges.

Firstly I note this is the first time you have raised this issue and you haven't had any royalties from us yet! You will see from a recent independent review we are one of the highest royalty payment companies compared to the competitors and the highest for Apple Music!

Secondly you fail to remember the following which affects a number of platforms:
1. What country did the streaming take place?
2. What package were the listeners on?

Unless you compare a track against another distributor that has been heard in the same country with the listener on the same package you cannot make these false allegations. Each package the listener is on has a different royalty return. Further depending on the country where the listening took place has different royalties even if the listeners were on the same package.

We are very happy for you to send us a full royalty report showing the country and which package the listeners were on from other distributors and we can compare it fully and if there was an issue I assure you we would be in contact with the platforms immediately. We don't believe that to be the case and your not reading your royalty statements correctly or not being given the full information from the others to allow you to make a proper comparison. If you do have that information please do send it to legal at horusmusic.co.uk and we'll take it from there.

Oceniono na 5 z 5

Great music distribution service!

First of all: sorry for my bad English (I'm an Italian conductor). Anyway: Horus Music is great! I released four music albums with HM and my experience was really great. The album review by Horus Music team is very rapid; Horus does a widespread distribution. The best part of HM is their customer support: the teams replies in few minutes and always knows how to solve each problem and request.

6 lutego 2021
Opinia niezależna
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Odpowiedź od Horus Music

Thank you so much for taking the time to leave this review. We appreciate your kind comments.

Oceniono na 5 z 5

Roman Kahlone

This is my first release with Horus Music😊And Malini and Chandrika have been fantastic!!! Providing the best customer service and advice for their artists. Had a chance to have a chat with Nina in the U.K. also and she was extremely awesome also. Looking forward to many more releases in the future 😎

21 stycznia 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you so much for taking the time to leave this review. We appreciate your kind comments.

Oceniono na 5 z 5

I have recently joined Horus Music

I have recently joined Horus Music, before I joined I had a few questions to make sure I was making the right decision in choosing Horus as my distributor, each time I emailed asking a question, within a day or 2 they politely replied. and answered my questions ok,, People should take on board that every company, not only music , but most companies are working with less staff and limited hours to help to deal with customers,, and some staff are thrown in at the deep end but still do their best to help....my experience with Horus so far has been friendly, polite and professional., and look forward to releasing my new album with Horus.

16 stycznia 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you so much for taking the time to leave this review. We appreciate your kind comments.

Oceniono na 5 z 5

Thank you for everything and more you did!

I am an indie composer and as a first time launch, you will have a million questions and not sure how the system works. Enter Horus music! Recommended by a friend, going with Horus to launch my album was the best decision I made! They were super responsive and published my Music well ahead and faster than I expected. They were extremely patient with all the questions and changes I requested (inspite of the holiday period!) - which I truly appreciate. Once again thank you for all your support and looking forward to the continued partnership.

If you need a partner to help you deliver your music fuss free and need all the support - then, look no further that Horus. I strongly recommend them.

16 stycznia 2021
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you so much for taking the time to leave this review. We appreciate your kind comments.

Oceniono na 1 z 5

Horus withheld my money claiming that…

Horus withheld my money claiming that they won’t pay me because apparently the streams are “illegitimate”, I have over 4 million streams over the past year they took down my music and claimed they won’t pay me for “illegitimate” streams. Beware anyone looking to use this company. I am owed thousands of £s.

22 listopada 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

It is the platforms who state you have been miss using their platforms and that your streams are not legitimate, not us. Further once the platforms detects you keep playing your music (and other people doing it too) they don’t pay for those streams as you are devaluing everyone’s royalty. It is not Horus Music withholding your royalties it is the platforms so you need to make a claim against them. This is standard across the industry and regardless of which distributor you used the result would be the same. Your actions also put in jeopardy all our clients releases as the platforms can withdraw our contract. Your actions could put people out of work and many thousands of artists we support would loose an income if the platform did that. Your greed not just costs you but many others! We are happy to display a copy of the email from the platform here in public so everyone can see you have been gaming the system and being dishonest with false claims. Let us know.

For clarity the platform have taken down your release not Horus Music. This is done automatically once they determine you have abused their platform. You really should get your facts straight.

Oceniono na 4 z 5

Dear Horus u are great but …

Dont get me wrong it is a good service they just need to work on the artists separation Horus u guys are great but come on please fix this everything else is fine just fix that and make my client zone more visually satisfying
Much love I might switch distribution services if this is not corrected it’s just a pain

31 października 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you for taking your time out to give us your feedback. We are currently in the process of adding this feature and will be available soon.

Oceniono na 1 z 5

Nothing but trouble

Since using Horus for the first time in June 2020, they have been nothing but trouble. Firstly they distribute to SoundCloud without warning, creating a whole new artist account and blocking me from uploading to my own SoundCloud account. Second, when I rang then up to talk to them about the upcoming release I had with them, they said it had been marked for take down. Before it was even out. If I hadn't happened to call them for another matter my song would have just not appeared on release day, which would have been devastating. The cherry on the cake was this week, my song disappeared totally from all platforms, as did the music of all my friends who use Horus. We received no warning of this, just a small quote on their website saying they were making some changes and tracks may disappear for a while. This is SO unacceptable and has caused a lot of stress to several musicians who are worried about losing playlist placements and downloads. I would never recommend them to anyone and will never be using them again.

10 października 2020
Logo Horus Music

Odpowiedź od Horus Music

Thanks for taking the time to leave a review, sorry that things haven't been what you expected. In regards to your first point nearly all distributors deliver to SoundCloud and a new artist profile is automatically created by the platform so that artists music is monetised to generate royalties and this is unavoidable. There are only 2 way to counter this, either contact us before the release date to remove SoundCloud from the delivery, or alternatively we can whitelist your SoundCloud profile as we did for you back in May as soon as we were contacted about this. For future reference we have a stores list readily available so you know where we deliver and you can contact us to opt out of platforms before your release is published on the system. On your second point regarding the release being marked for takedown before the release is out, is something as a company we haven’t come across before in the 15 years we’ve been in business, we’re happy to look into this further, please contact us with some more details on alr@horusmusic.co.uk. Finally we are in the process of changing the way that we deliver our content to stores to speed up delivery times and add additional features to our services for all of our clients. We are working as fast as possible to reinstate them and once they are back online you shouldn't encounter any issues like this ever again. We are doing this to give our clients the best service.

Oceniono na 1 z 5

Deleting tracks without warning

They don't inform You they will delete all your tracks from streaming platforms for "few days" (obtaining information on how many exactly is not possible). You're losing money from streams, you have spoiled going ad campaign. Especially enjoyable thing during corona time when almost every musician is struggling.

9 października 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you for your feedback. Please note that we have put up a notification to inform all our clients on our system. This may be due to a process we are in the middle of on our end, we are changing the way that we deliver our content to stores, and as part of this over the next few days you may see your releases temporarily disappear from stores. We are working as fast as possible to reinstate them however.

Oceniono na 5 z 5

I like to thank Horus music staff for…

I like to thank Horus music staff for putting my video on VEVO

Horus music is the no.1 vevo publisher in the world !

Sincerely
Dove Night

5 października 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you for your amazing feedback! We put customer experience and satisfaction as our priority for a smooth journey for our clients. All the best with your release.

Oceniono na 3 z 5

False claim as per Unlimited distribution

I was looking for a good distributor for my music and I came across Horus Music. I had excellent experience with their email replies. Quick and detailed..

I have only one very serious complain about them They claim UNLIMITED music distribution . The reality is they only allow 5 albums, 7 EPs and 24 Singles. [ This is mentioned on their FAQs - second last point!!]

Everything else seems to be good to me till now. I am not a member, but I honestly haven't liked this false claim!

25 września 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you for your feedback, we apologise that our service did not satisfy your expectations. The reason why we have this in place as there must be some element of fair trade. On our homepage we have a 'star' and it says 'subject to our fair usage policy' so we're not hiding this fact, perhaps you just missed it! Other companies don't even state it on their T&C's or FAQ's which clearly shows how transparent we are. Please get in touch with us if you have any further questions.

Oceniono na 2 z 5

I really wanted it to be good, but my experience was sub standard....

I wanted to give at least 3 stars but based on my latest experience with Horus I have to put it down to two.

Horus does everything a distributor is supposed to do, they submit your releases and they collect money for you...and that is where it ends.

Unfortunately the customer service is poor. I was recently missing £40 from my payment calculation, despite it appearing on my earnings page. I literally had to ask 4 times (once over the phone, and three times over email) before this was looked into and resolved. They had duplicated my previous royalty payment on their system, despite me only receiving one payment. It was actually me who pointed out that this may be the issue. The next day I logged into my payment overview to see it was resolved. Had I not have logged in however, I wouldn't have known, because the accounts department didn't even acknowledge my email pointing out the mistake, nor did they tell me it was resolved, nor did they apologise for what had happened. This experience, and the many others which proceeded it, prompted me to write this review. UPDATE: I did receive an e-mail apology for this mistake this morning (two working days after the mistake was pointed out) , whether that was as a result of this review, I don't know, but it feels only fair to include that new information here.

This unfortunately was not the first time my email queries have been the source of frustration. My previous query took a whole day of back and forth messages between various agents, with me repeating myself multiple times, followed by a phone call with a curt and unfriendly adviser....and I still didn't get a satisfactory response! On that subject, the other 2 or 3 phone calls I have had with Horus were with very friendly (if a little unhelpful) agents, so this rude person was definitely an anomaly!

Going back to the start....my first release was a classical compilation. After submitting it I received a message from Horus stating that the formatting of the song titles were incorrect and had to be redone and then resubmitted. I know that classical releases are very specific so this was not a surprise. However, Horus offered no assistance or advice on how to rectify this issue. So I ended up submitting this release about 5 times before I got it correct. So my first submission took several days instead of just one, like it does everywhere else. Needless to say this was beyond frustrating

To compare to a another distributor I have used; when they told me there were formatting issues, they then explained how to solve them, exactly how the formatting should be done, and in one case actually did the formatting themselves for me. No such assistance from Horus.

Honestly I wanted to say some positive things about this experience, and unfortunately the only one I have is that it is Cheap! So if expense is all you care about, Horus is great! Their agents are for the most part friendly, but too often ineffective. If having a customer service team which responds to queries effectively and assists you thoroughly with your releases is important to you, then I would consider spending a little more and going elsewhere.

20 września 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you for your feedback. We are sorry to hear that your experience with Horus Music was not what you expected. Horus Music pride ourselves on always responding to our clients within 2 working days. With regards to your query, this required further investigating, and this included waiting for advise from other companies. I would like to point out that we had responded to your emails requesting further information in order for us to fully look into this matter. I also note that the problem was resolved on Friday, ensuring that the correct royalty payment was issued to you. Horus Music replied to your email first thing Monday morning, this was within the 2 working days.

Also please keep in mind that our office is shut over the weekend so we ensure that we respond to clients next working day. Your query was dealt with swiftly to ensure all royalties were paid on time.

Please email accounts@horusmusic.global to discuss any further issues you are having and we can look into the issue for you.

Thank you so much for your patience in this matter and we apologise for any inconvenience caused.

Oceniono na 5 z 5

Great service. Super helpful!

The team is really responsive and helpful. Pleasure to work with professionals like these.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

17 września 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback.

Oceniono na 5 z 5

Amazing service

We have been using Horus music now for two albums, and we only have good things to say. The customer service is excellent and the submission process is very easy, and if you have any difficulties, they are very quick to help you. We give our warmest recommendations to Horus Music.

10 września 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you for choosing Horus Music. We look forward to working with you!

Oceniono na 5 z 5

Content Revenue Youtube

Hello. Please let me know when I can view the July revenue report on youtube

2 września 2020
Opinia niezależna
Logo Horus Music

Odpowiedź od Horus Music

Hi,

Please contact the accounts team on accounts@horusmusic.global for more information on store reports.

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