Hormify Recenzje 316

Odpowiedź od Hormify

20 sty 2026

Hello Lisa,

We’re sorry to hear about your experience and want to clarify what occurred.

Your Hormify purchase included a 14-day free trial to the Wellness Challenge, which automatically renews into a paid subscription unless canceled beforehand. A renewal reminder with clear cancellation instructions was sent 7 days prior to the renewal. Our system confirms the email was successfully sent, though delivery can sometimes be affected by mailbox filters outside our control.

We did not receive any contact or cancellation request before the renewal, which is why the charge was processed in line with the subscription terms agreed to at checkout. As outlined in our Terms & Conditions, renewals for digital subscriptions are non-refundable once processed.

That said, the Wellness Challenge subscription has now been fully canceled, and no further charges will occur. If you have any questions or need assistance, our support team is always available to help.

Odpowiedź od Hormify

13 sty 2026

Hello Nancy,

Thank you for sharing your experience. We’d like to clarify a few important points for context. Our subscription terms, including discounted pricing, renewal conditions, and early-cancellation rules, are clearly disclosed in our Terms & Conditions, which are easily accessible from our homepage and during checkout.

The initial order was placed at a reduced subscription price, which is confirmed in both the order confirmation and tracking emails, along with the automatic renewal details. Subscription discounts are offered to customers who intend to continue beyond the first shipment. To protect this pricing model and prevent misuse—such as subscribing at a lower price and cancelling immediately—our terms require paying the difference between the subscription price and the regular one-time purchase price if cancellation is requested before the first renewal.

In this case, no renewal charge or second shipment was processed. The amount paid simply converted the order into a one-time purchase, after which the subscription was fully cancelled, and no further charges will occur. The price to cover is proportional to the supply bought; if you've covered $60, it was a 6-month supply.

We understand that subscription policies can be frustrating when overlooked, which is why this information is clearly disclosed at checkout and reiterated in post-purchase emails. Self-cancelation links are included in reminders about the upcoming charges. We appreciate the feedback and the opportunity to clarify how this works.

Odpowiedź od Hormify

8 sty 2026

Hello Nadia,

Thank you for sharing your opinion with us. We’re sorry the optional tip prompt felt off-putting. It’s never required and is included only as a choice for those who wish to use it to support the work Hormify is doing. We truly appreciate your feedback and will take it into consideration as we continue refining the checkout experience.

Odpowiedź od Hormify

8 sty 2026

Hello Pam!

Thank you for sharing your feedback. We understand that additional offers aren’t of interest to everyone, and we appreciate you letting us know.

These one-time options are presented exclusively to new customers as an opportunity to try other products at a significantly reduced, non-subscription price. They’re always optional, and we’ll continue refining how they’re presented to ensure the experience feels clear and respectful.

Odpowiedź od Hormify

8 sty 2026

Hello Anna,

Thank you for taking the time to share your experience. We’re genuinely sorry that the optional tip prompt at the end of checkout felt uncomfortable.

It’s meant as a voluntary option for customers who wish to show additional support for our team and service, never as an expectation. We fully understand that not everyone appreciates being asked, and your feedback is taken seriously as we continue refining the overall experience.

Odpowiedź od Hormify

30 gru 2025

Hi Debi,

We’re sorry to hear about your experience. We genuinely want to take a closer look at what happened and clarify your subscription and order history. Please reach out to our support team at hellot@hormify.com so that we can investigate and assist further.

– The Hormify Team