Homesteadcsl Recenzje 

Odpowiedź od Homesteadcsl

5 dn. temu

Dear Alastair,

We are disappointed by this review, as our team made every effort to address your concerns reasonably and transparently. We acknowledged the issue with window cleaning during a contractor transition and issued a £30 refund to cover the period in question.

We requested full, untruncated email records to thoroughly investigate your additional claims, but we were unable to proceed productively. While we are sorry that this resolution was unsatisfactory to you, we remain confident that our actions were fair and in line with our responsibilities.

Odpowiedź od Homesteadcsl

5 dn. temu

Thank you so much for taking the time to leave such a thoughtful review! We know property management can have its challenges, so it means a lot to hear that our team has made a positive impression. We’re always here to support our leaseholders and ensure things run smoothly for you.

Odpowiedź od Homesteadcsl

5 dn. temu

Thank you so much for taking the time to share your experience, Jayne! We completely understand how stressful selling a property can be, so we are thrilled that Freya made the management enquiries process smooth and hassle-free for you.

Odpowiedź od Homesteadcsl

Opublikowano 18 sie 2026

Thank you for your wonderful feedback and for placing your trust in Homestead over the last three years.

We're pleased to hear that our tailored approach, responsive service, and access to specialist expertise have made a positive difference. It's especially encouraging to know that our team has been able to support you through the challenges of progressing significant building works and repairs while maintaining day-to-day management standards.

Thank you once again for your recommendation. We look forward to continuing to support you and your community.

The Homestead Team

Odpowiedź od Homesteadcsl

18 sie 2026

Thank you for taking the time to leave your review. While we welcome constructive feedback, we are disappointed that several statements within this review are inaccurate or lack important context.

Had you contacted us directly before posting this review, we would have welcomed the opportunity to discuss your concerns and provide clarification. Unfortunately, the review does not accurately reflect the challenges faced by the development or the work undertaken on behalf of leaseholders.

Service charges are calculated based on actual and anticipated expenditure, with supporting records available for review. Between 1 April 2025 and 6 August 2026, expenditure at the development totalled £777,502.28, much of which related to fire safety measures, insurance, repairs, maintenance and statutory compliance.

A significant proportion of these costs arose following the discovery of previously unidentified fire safety defects during a Fire Risk Assessment. As a result, a 24-hour Waking Watch was introduced in February 2026 until a compliant fire alarm system could be installed.

The suggestion that the Waking Watch was introduced due to a failed fire alarm system is incorrect. The existing system was no longer considered sufficient in light of newly identified fire safety risks, and the Waking Watch was implemented on professional fire safety advice to protect residents while a permanent solution was installed.

To help manage these costs, some non-essential services, including cleaning and grounds maintenance, were temporarily reduced while resources were prioritised towards emergency life-safety measures. These services were reinstated once the new alarm system was operational.

Several other comments also require clarification:

• Graffiti had been removed approximately six weeks before this review was posted. Any subsequent incidents had not been reported to us.

• Issues relating to rubbish and site appearance must be considered alongside ongoing vandalism, fly-tipping and anti-social behaviour caused by a minority of residents and visitors.

• Grounds maintenance was not reduced because residents were not paying service charges. Resources were temporarily redirected towards urgent fire safety measures, including a Waking Watch service costing in excess of £250,000.

• The communal biomass heating system was removed following fire damage and to avoid further maintenance costs. Since 2019, leaseholders had collectively paid over £307,000 towards a system known for frequent breakdowns and unreliability. The transition was managed alongside Preston City Council, and support was offered to affected residents.

• The alleged sewage leak was an underground burst pipe requiring excavation works and was addressed through the appropriate emergency and insurance channels. We have received no reports supporting claims of wildlife impacts.

• The Waking Watch Replacement Fund contributed approximately £160,000 towards the installation of the new fire alarm system. This funding was specifically for alarm installation and removal of the Waking Watch requirement. It was not intended to cover Waking Watch operating costs or provide direct payments to leaseholders.

• Delays to the installation programme were also caused by repeated difficulties obtaining access to individual properties, extending the period the Waking Watch remained in place and increasing costs for all leaseholders.

Residents are entitled to question expenditure and challenge decisions. However, such discussions are most productive when based on accurate information and full context. Reviews that omit key facts can create a misleading impression of both the circumstances faced and the significant efforts undertaken to maintain safety and compliance.

Should you wish to discuss these matters further, our Health & Safety Manager would be happy to assist:

01253 640040
domique@homesteadcsl.co.uk

Odpowiedź od Homesteadcsl

6 sie 2026

Thank you for your wonderful review and for taking the time to share your experience.

We greatly value the relationship we have built with G&G Maintenance over the past four years and appreciate your kind words about our team. As one of our trusted contractor partners, your feedback means a great deal to us.

We are committed to delivering a responsive and professional service to our clients and residents, and it's reassuring to hear that this is reflected in your day-to-day interactions with our team. Strong partnerships with contractors like yourselves play an important part in helping us achieve the best outcomes for the developments we manage.

Thank you for your continued support, professionalism, and collaboration over the years. We look forward to working together for many more years to come.

The Homestead CSL Team

Odpowiedź od Homesteadcsl

4 sie 2026

Thank you so much for taking the time to leave such a lovely review.

We are delighted to hear about your positive experience and that Mike was able to provide reassurance when you called. We'll be sure to pass on your kind words to both Mike and the member of the gardening team who returned your oven racks.

At Homestead we understand that unexpected situations can be stressful, so it's wonderful to know that a quick response and a little teamwork helped resolve the issue so smoothly.

We're pleased we could help and really appreciate your support.

Kind regards,
The Homestead CSL Team

Odpowiedź od Homesteadcsl

28 lip 2026

Thank you so much for your thoughtful and detailed review. We really appreciate you taking the time to share your experience with our services.

We are delighted to hear that you have found our team approachable, responsive, and committed to providing good value and quality customer service. Building positive relationships with our leaseholders, directors, contractors, and residents is at the heart of everything we do, so it's wonderful to know that our efforts are being recognised.

Thank you again for your kind words and continued support.

Odpowiedź od Homesteadcsl

28 lip 2026

Thank you for your kind words and for your continued support over the years.

We greatly value the strong working relationship we have built together and are delighted to hear that our professionalism, responsiveness, and proactive approach have made a positive impression. We believe that maintaining open communication and working closely with our trusted contractors is key to delivering the best possible service to our clients and residents.

Your recommendation means a great deal to us, and we look forward to continuing our successful partnership for many years to come.

Thank you again for taking the time to share your experience.

Odpowiedź od Homesteadcsl

Zaktualizowano 27 lip 2026

Thank you for your kind feedback. We're delighted to hear that you've had a positive experience working with us as a contractor. Building strong relationships with our contractor network is incredibly important to us, and we're pleased that our communication, availability, and support have met your expectations.

Odpowiedź od Homesteadcsl

Opublikowano 27 lip 2026

Thank you for taking the time to share such detailed feedback. We’re delighted to hear about your positive experience working with Iain MacGregor and the Homestead team.

Providing our clients with clear, informed guidance at renewal is something we take great pride in, and it's wonderful to know that Iain's expertise, market insight, and commitment to achieving the best outcome helped deliver both enhanced cover and significant savings for your development.

Odpowiedź od Homesteadcsl

27 lip 2026

Thank you for taking the time to share your experience. We're delighted to hear that your sale progressed smoothly and that Freya provided such excellent support throughout the process.

We understand how important timely communication is when selling a property, so it's great to know that the management pack was issued promptly and that all solicitor enquiries were handled efficiently.

Odpowiedź od Homesteadcsl

27 lip 2026

Thank you for your feedback. We're delighted to hear that you found our communication to be good and our service professional.

Odpowiedź od Homesteadcsl

23 lip 2026

Thank you for taking the time to share such a thoughtful and detailed review.

We are delighted to hear that your experience with Homestead has been consistently positive over the years. We firmly believe that the true measure of a managing agent is how effectively they respond when challenges arise, so it is especially rewarding to know that our team has been able to resolve issues promptly and efficiently when needed.

Your comments regarding our staff's professionalism, expertise, accessibility and commitment to communication are greatly appreciated. We understand the importance of being available to our clients, and we are pleased that our team's efforts to provide responsive support have made a difference.

We are particularly grateful for your recognition of the support we have provided during more difficult times. Building trusted, transparent relationships with our clients is at the heart of what we do, and it is wonderful to know that this has been reflected in your experience.

Thank you once again for your recommendation and for placing your trust in Homestead.

The Homestead Team

Odpowiedź od Homesteadcsl

Zaktualizowano 23 lip 2026

Thank you for your review. We are sorry to hear that you remain dissatisfied with the way this matter has been handled.

We would, however, like to clarify that a number of the statements made in this review do not accurately reflect the circumstances or the extensive actions taken by Homestead. We have investigated the concerns raised, instructed independent specialists, and carried out the remedial works that were recommended.

Throughout this process, we have remained in regular contact and have responded to correspondence, arranged inspections, and progressed the works required. Following completion of the external remedial works, it is necessary to allow a period of drying before any internal redecoration or further assessment can be undertaken. This is standard practice to ensure any works carried out internally are effective and long-lasting.

It is also important to note that effective ventilation within a property plays a significant role in managing moisture levels, and this has been discussed during the course of our investigations.

We appreciate that this has been a frustrating experience for you, but we do not accept the suggestion that Homestead has ignored the matter or failed to act. We remain committed to resolving any outstanding concerns and will continue to engage through the appropriate channels, including the Property Redress Scheme should they become involved.

Odpowiedź od Homesteadcsl

23 lip 2026

Thank you for taking the time to leave a review. We are sorry that your experience has led you to hold this view.

We feel it is important to provide some context regarding the matters raised. The issues affecting the building related to significant fire safety concerns which required immediate intervention to protect residents and ensure compliance with fire safety requirements. Throughout this period, our priority was the safety and wellbeing of all occupants, and we worked closely with the Fire Service and other relevant professionals to implement the necessary measures and address the concerns identified.

As leaseholders were advised at the time, some routine services were temporarily impacted while resources were focused on managing these urgent health and safety matters. Throughout the process, regular updates were provided to residents, and we worked diligently to resolve the situation as quickly and effectively as possible.

We do not accept the suggestion that Homestead neglected the building or acted dishonestly. Service charge expenditure is governed by lease obligations and is supported by detailed accounts and records. Any major works or additional costs incurred were associated with addressing serious issues affecting the safety and integrity of the building and were not undertaken lightly.

We are particularly disappointed by the characterisation of our team, especially given the considerable time, effort, and commitment invested over many months to safeguard residents and secure a resolution to the fire safety concerns. We have received a significant amount of positive feedback from leaseholders who recognised the challenges involved and appreciated the work undertaken during a very difficult period for the development.

Whilst we understand that not all residents will agree with every decision made, our focus has always been on acting in the best interests of the building and its residents, particularly where health and safety matters are concerned.