Homeplay Ltd Recenzje 

70
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I attended a CPD on lighting, audio and motorised blinds hosted by James. James is incredibly knowledgeable and engaging and being able to visit the showroom to see demonstrations of the products is... Zobacz więcej

Oceniono na 5 z 5

Took a few “non techie” friends along to the opening of the new Homeplay showroom and (despite them initially being a little confused as to why we were going!) were all absolutely blown away by both t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic company! They really tailor the project to your needs while providing very useful guidance on different systems and solutions for your budget. We know people who are not happy with their h... Zobacz więcej

Oceniono na 5 z 5

Great service and great result! It was very easy to work with Homeplay Ltd. We didn't visit a showroom, but got all relevant advice via Zoom and calls, as well as samples and drawings. Measurements we... Zobacz więcej

Informacje dotyczące firmy

  1. Automatyka domowa
  2. Centrum prezentujące domy dewelopera
  3. Kino domowe
  4. Konsultant oświetleniowy
  5. Projektowanie oświetlenia zewnętrznego
  6. Wykonawca oświetleń

Informacje przekazane przez różne źródła zewnętrzne

Transform how you live. Discover sound you can feel, home cinema that transports you to another world and lighting that brings living spaces to life. We are Homeplay. Experts in beautiful home technology. Simple stylish systems, seamlessly integrated into the fabric of your home.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

70 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(70)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The best by miles...

HOmeplay offer a top notch service from start to finish. Ive been very impressed with their expertise and professionalism. If you want a the best then use them!

20 marca 2019
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Hi Helen, thanks for the lovely review and we're super pleased that you're enjoying your system. Looking forward to looking after your home technology for years to come!

Oceniono na 5 z 5

Amazing Showroom

We visited Homeplay showroom and was amazed by the entire experience. James has looked after us from the start to completion of our project making sure that we understood the process and that we was comfortable with every stage of the design before progressing with the install. The passion and enthusiasm that the Homeplay team have for all things home automaton very much comes through in the excellent work that they do. Looking forward to working with Homeplay for many years to come.

8 marca 2019
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Thanks for taking the time to leave a review Jessica and we're delighted that you're so pleased with us! We're certainly passionate about what we do and we're glad that came across to you - enjoy your system :-)

Oceniono na 5 z 5

My experience at Homeplay was excellent…

My experience at Homeplay was excellent everyone was very helpful and explained all the systems extremely well. I am not an IT expert but I could understand all I was being told. I would very much recommend this company.

21 stycznia 2019
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Thanks for the lovely review and apologies for our tardy reply. Nevertheless, we're glad you're finding your system easy to use - that's one of the key things we work on here at Homeplay, when it comes to home technology, simplicity is key. Thanks again and all the best!

Oceniono na 5 z 5

Without the best customer service EVER

Without the best customer service EVER. I had a power cut on the weekend. Sent a txt. I had the guys walking me thru in simple Steps now to get it all back up.

I have used Homeplay for the last 8 years and they have always been incredible. They technical and market knowledge is unbeatable. I would give 10 stars if that was an option!!

19 stycznia 2019
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Hiya, thanks for the lovely review and apologies for the slow reply. Glad we could get you up and running so quickly and looking forward to the next 8 years of looking after your system :-)

Oceniono na 5 z 5

James and the Homeplay team are top class

James and the Homeplay team are top class. Their outstanding knowledge of products and technology will help you to create a smart home and make your home entertainment brilliant. You should visit their showroom, it is an amazing experience in itself..!
Based on my recent experience with Homeplay, I’m a big fan of these guys and would recommend them highly.

11 grudnia 2018
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Hi Jon, apologies for the slow reply but thanks for leaving such a lovely review :-)

Glad you enjoyed our Experience Centre so much - it's amazing eh!

Looking forward to taking care of your home tech for years to come.

Oceniono na 5 z 5

Great Experience Centre

I have been using Homeplay for over 12 years and now visited their recently opened Experience Centre. What an amazing variety of products and solutions! It was a great experience and thrilled by the finish and smaller details. I did not know what you can achieve and James was very informative showing around and explaining everything.

21 listopada 2018
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Thanks Roberto, really appreciate you taking the time to travel down with an overnight stay to visit us for our recent event. I'm really glad you enjoyed it and found it worthwhile. Having been looking after your clients for so long it was great to be able to show you what we can do for them in real life, as opposed to over the phone or email. Here's to another 12 years of working together! :-)

Oceniono na 5 z 5

A mind-blowing experience.

I visited Homeplay with my wife last weekend and we were immediately impressed by their premises and the kit it's fitted out with. Neither of us are particularly tech minded and we didn't really have a clue what we were going into. We were given a presentation by James who we think is the owner, it was well structured and each aspect of their work blended into the next. The level of high-tech equipment and the workmanship involved was extremely impressive. Not just in the area of TV and audio as I had anticipated, but much, much more, in fact we were introduced to products I didn't even know existed. I can highly recommend this company to anybody who is looking for a high-spec'd, high-tech experience for their home or office. Wait until you see the final part of the presentation! I have a lot of thinking to do!

21 listopada 2018
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Thanks for taking the time to leave such a lovely review Steve, it's really appreciated. I'm super glad you found the visit worthwhile and it's given you a feel for what's possible when technology and design are properly integrated into a home!

Oceniono na 5 z 5

The amazing new Homeplay showroom

Took a few “non techie” friends along to the opening of the new Homeplay showroom and (despite them initially being a little confused as to why we were going!) were all absolutely blown away by both the place and James’s knowledge of his subject. We all came away wanting to buy everything! The showroom is absolutely amazing and would highly recommend visiting.

20 listopada 2018
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Thanks for the lovely review... Mum :-p x

I must say though that your friends reaction is typical of many others who have visited... often dragged along by their other-half/interior designer/architect, but they leave feeling inspired and full of ideas for their own project!

Oceniono na 5 z 5

Fantastic service and a good quick…

Fantastic service and a good quick response with a little teething issue. A big thank you to James and his team, Steve Davies and family (happy kids with their new cinema room!)

25 sierpnia 2018
Opinia niezależna
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Odpowiedź od Homeplay Ltd

Thanks Steve, super pleased to hear you guys are enjoying your new cinema room! Hopefully see you and the family soon :-)
All the best, James

Oceniono na 4 z 5

Good all-round

Expensive, but really good communication, prompt and helpful. Installation staff could be a little more friendly and aware of their surroundings to make the installation process better and to match the cost of the service. Felt a bit awkward in my own home at times. It was nice to receive a follow up email

11 sierpnia 2018
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Hi Robin,

Thanks for taking the time to leave us a review, it’s really appreciated.

I know from our follow up emails that you’re really pleased with your Lutron blinds, but I wasn’t aware our installers made you feel awkward during the installation, that’s the last thing I want us to be doing.

I’ve had personal experiences of contractors who have made my wife and I feel uncomfortable when working in our home. It deeply concerns me that our installers are somehow causing a similar experience. That’s absolutely not our ethos.

Thank-you for bringing this to my attention, I’d be super grateful if you’d be able to spare me 10 minutes on the phone, so that I can understand how we can make sure this doesn’t happen again.

You can call me on my mobile anytime at all (I believe you have my number), or I’ll try and schedule a call with you via email next week.

Thanks again and all the best,

James

Oceniono na 5 z 5

James and the team are very good!

I found James and his team late in the game of my large build project. Importantly by recommendation.

We'd been given some eye watering quotes and some very detailed options that ranged from Control4 over the whole house to a custom system mixed with Sonos. I work in IT and even I was confused.

Working with James we got to a simple but (in his words - elegant - system) Its not too heavy handed - It's Control4 for TV's and Sonos for sound. Playing to each systems strength. He and the team worked really well with the build team at Residential refurbishments - who made sure that James had what they needed - when they said they needed it - and James team did the same = which is always key with lots of moving parts.

James convinced me not to shirk on the garden - I didn't and of course now I'm delighted with that aspect. (I was tempted as it was getting to the straw that might break the camels back ..)

The system works well, there have been a few teething bits, as you should expect (just had a failed part yesterday which is on warranty) but James has led the support from the front with his team, answering calls after hours and in weekends.

I like the support process - but not that keen on being locked into a support contract (my old school IT mind-set) but they are good and responsive, which wins the day! And you have options - which are fair, and affordable.

Finally, if James doesn't know the answer or tech your'e suggesting they will do their homework and suggest an amend or say - yes that will work, or no I wouldn't do that. They also solve stuff that's not them - I had a challenge with my internet provider and quite frankly I wasn't getting anywhere but James dug in and really solved that challenge with his team and Virgin.

I recommend them highly - honest - straight up and genuinely challenge at the right places. 5 stars.

3 sierpnia 2018
Opinia niezależna
Logo Homeplay Ltd

Odpowiedź od Homeplay Ltd

Thanks Tracey for taking the time to write such a comprehensive and kindly worded review, it’s really appreciated.

And what a summer to enjoy your awesome garden speaker array! :-)

thanks again and all the best,

James and the team.

Oceniono na 5 z 5

Great service

Our fairly comprehensive system was installed several years ago. Homeplay have consistently given us a friendly and effective back up service. In my view this is almost as important as the original installation. On occasions this might involve a home visit but more often a quick call - always answered (even out of hours I must be honest). They have given me clear, simple instructions and these have resulted in successful resolution of issues immediately. I find this service very reassuring. Highly recommend.

2 listopada 2017
Opinia niezależna
Oceniono na 5 z 5

In terms of excellence in home …

In terms of excellence in home technology then Homeplay are the company to deal with. Not only do they do an amazing job at the installation stage they also have a second to none support system which
continues way after they have left the building. All employees are professional and personable and know all there is to know about their chosen field. They never cease to amaze us and we feel very comfortable in their very capable hands. We have an superb system of Sonos, Lutron and Nest and Ring products and the comms cupboard alone is highly impressive. We would have no reservations whatsoever recommending this company. James, Tom and the rest of the team far exceeded our expectations.

19 października 2017
Opinia niezależna

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