Home Hub Group Recenzje 

A great experience..
The guys were great and very good with my dog barking at them

Highly recommend

Good showroom and competent staff, able to see products in action. All appointments (survey/fitting) easily scheduled at point of order, all appointments met on time. Good contact by e-mail, phone & text message. Excellent Origin product and end to end service by Homehub.

Superb company, easy to deal with and very quick. An all round great experience.

Despite our survey and installation date being pushed back by 2weeks due to staff sickness, the doors arrived and were fitted very quickly. Very high quality and a great finish- we have already had lots of compliments about them.

We replaced all of the windows and doors and we are really pleased with the end product. There were a couple of hiccups but these were all dealt with efficiently. The window installers Andy and Mark were absolutely brilliant and so helpful not to mention skilled and experienced. They were a joy to have around. They had to do open up an existing window aperture to accommodate french windows which they did brilliantly and it looks great. I really can't rate them highly enough. Over the moon with the result

Great service, the product was excellent and exceeded our expectations. Our customer was happy too.

My husband and I are absolutely thrilled with our new windows!! After months of shopping around trying to find the right company to provide and fit our new windows, we came across Home Hub and their competitive prices.

We decided to take a trip to the showroom in Bracknell on a Saturday morning, which may I add is just brilliant! The staff were so kind and helpful and even gave our children some drawing books and pens to keep them entertained whilst we discussed the details.

As mentioned earlier, the prices beat all the other suppliers we had been quoted by. Not only that, the quality of service was second to none.

Few weeks later, on the date we requested our windows were fitted with no hiccups or problems. The fitters were lovely, very careful and clean in our home. We felt at ease having them there.

We feel like we have a new home, all thanks to Home Hub! I'm already trying to get my husband to agree to a new door and we will definitely be returning to Home Hub for that.
Thankyou to the Home Hub team
Lauren and James Anderson

We were absolutely thrilled to replace our old metal framed windows with gorgeous new Georgian bar double glazing. We dealt with Tom and Josh who were so knowledgable and friendly and efficient. I was pleasantly surprised by the cost and the whole process was quick and easy for us. Even the fitters were friendly and respectful of our home.
I would highly recommend

Great product, great services and very knowledgeable sales staff. Really happy that I found them!

We made an enquiry last Tuesday and they were quick to respond with competitive prices so we placed the order. We had our windows and doors delivered this Wednesday. The final doors are being fitted by my builders today but have been very pleased with the quality and service so far.

Steer well clear of this company and all its associated companies. Poor experience from beginning to end. Took more than 6 months to finish the installation of windows, sliding door and patio doors in a new 2 storey house.

Nice product for an excellent price backed up by a very efficient fitting service

GREAT SERVICE ,being busy doing extensions,hence needing windows and doors spoke with josh at the Bracknell branch and ordering is so smooth and easy via emails and always arrive when agreed and high quality ranging from mid range items to top of the range bifold doors,so very happy with service keep it up josh.

steve sdg builders iver

Home Hub has quoted for my entire house and their quote was very competitive. What made my decision was visiting showroom and having seen all the products for myself. Amazing high quality service from start to finish. I would definitely recomend them to everyone and will use them on my future projects! One very happy customer. Thank you

We placed a large order with Home Hub for a number of external doors, windows, and roof lanterns. Whilst we have no issue with the quality of the products themselves, Home Hub managed to order the wrong sized frames, glass, and roof lanterns, causing considerable delay and costs to the project whilst waiting for the correct sizes to be delivered. There were also minor issues such as rusty screws being used. However, the main area of concern is the aggressive, threatening, and bully-boy behaviour employed by the firm’s management.

Having placed an order, and following a site visit from the surveyor to take final measurements, a fitter was booked to supply and fit the back doors and windows for our extension. The builder had lined up a contractor to screed the new floor once the doors were fitted. At this point everything had been paid for in full, other than the cost of the fitting. However, the fitter cancelled on the day he was due to come because he said the frames and glass for the doors had been made the wrong size. A new date was scheduled several weeks later once the correct size frames and glass were ready.

The fitter again called on the day he was due to come and said the frames were now the correct size but the glass was still the wrong size. The builder asked him to fit the frames in any case so we could at least get on with laying screed for the floor after weeks of delay. The fitter put in the frames and also fitted the wrong sized glass (too short) as best he could, making up the gap with some wooden boards as a stop-gap before the glass was replaced.

Although we had paid up front for all the products themselves, Home Hub then aggressively chased us for full payment of the fitting, even though we were still waiting for the correct sized glass for the doors to be delivered and fitted, and a wrong sized roof lantern to be replaced. They threatened to refuse to send the fitter back until we had paid for all the fitting! Eventually we got them to agree that we would pay just for the fitting work that had actually been completed and that they would then send the fitter back with the correct sized glass. By now this was already several months after the order was originally placed.

A fitting date was finally agreed after yet another few weeks of delay while the fitter was on holiday and Home Hub said they couldn’t send anyone else. Home Hub then called the Friday before to cancel the Monday appointment (due to delays in product delivery) and rescheduled for Wednesday instead.

Eventually the fitter arrived to supply and fit the correct sized glass on the Wednesday as agreed, although not until quite late in the day. He also supplied and fitted some additional window panels we had subsequently purchased from Home Hub to allow the back doors to open fully without hitting the adjacent window sill. However, the new panels were about a centimetre too tall (measured wrong by Home Hub) and the sills did not therefore line up at the bottom. The fitter said he would come back on Friday morning at 8am to refit the windows a little higher in order for the window and door sills to line up. Moving the windows up meant that the windows and doors would no longer be aligned at the top, but by this stage we just needed the job finished, rather than waiting for new frames to be made. The delays had already set our project back by months and the builder was unable to swallow the costs of yet another cancellation.

We had the builder lined up on the Friday to complete the re-rendering that would be required. By midday Friday there was no sign of the fitter. We contacted Home Hub to ask what was going on and then received a surprising phone call back from the MD of Home Hub apologising for the issues we had experienced to date, and apologising on behalf of the fitter for messing us about with the dates. He rescheduled a date for the fitter to return the following week and said he would look into the problems personally. He informed us that he had had to let several members of staff go due to similar complaints from other customers.

The fitter came back on the date agreed, replaced the rusty screws, and raised the windows by a centimetre to allow the sills to align at the bottom. However, as soon as the fitter completed his work he informed us he was instructed to take full and final payment there and then for the balance. This was for a few hundred pounds of an order worth (and already paid) well over £10K. We asked for a final balance invoice to be sent and said that as soon as we received the invoice and had had a chance to check that everything was OK with the windows and doors, we would settle the balance.

The fitter then called Home Hub to ask what to do and was instructed to remain on the property until he was paid, and if not, he was told to remove all the doors and windows he had just fitted! We called Home Hub and asked to speak to the MD. He called back a few minutes later and (in a complete about turn from his demeanour a few weeks earlier) quickly became aggressive on the phone demanding we pay the fitter there and then. After a few minutes of trying to explain that we would like an invoice and some time to confirm that everything was OK (after months of delays and problems from Home Hub), he demanded we hand the phone to the fitter, who he then told to leave.

A week later, after still not having received a final invoice, we received an unbelievably rude and abusive phone call from the MD demanding payment for the balance by the close of the day. He swore aggressively on the phone and threatened to come round to the house within the next hour and remove all our doors and windows if we refused to pay, and then slammed the phone down. We called him back to advise that we would be reporting his behaviour to Trading Standards (which we subsequently did) and he again slammed the phone down. Trading Standards recommended that we report him to the police for harassment which we did. We then called back (speaking to another member of staff) and paid the balance, wanting nothing more to do with the company, and still having not received a final balance invoice.

We strongly advise anyone to think twice before dealing with this company.

PS. Home Hub tried to have this review shut down. If they would spend less time and effort trying to influence public review scores and more time actually providing a service to their customers then they wouldn't be in the mess they clearly are in.

PPS. A few days after posting this review we received a phone call and written apology from Home Hub. This was prior to the attempt to have the review taken down. After the review was reinstated, we received another call from Home Hub reiterating their apology. Whilst it is hard not to be suspicious of the timing, the apology itself did seem to be sincere. We genuinely hope this is the case and that lessons will be learned for future customers.

Very impressed with the guys who installed two lots of Bi Fold doors, would request them for any further work.

From quote to installation I found the service was professional. The door looks great and I'm very pleased with it.