Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had our CCTV cameras installed by this company a few years ago. Just had all cameras upgraded to a newer version, using the same company as we found them to be very reliable and helpful the first tim... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Extremely impressed with Home CCTV & Alarms. We have had 3 cameras installed by their engineer, James. He was knowledgeable, efficient and very helpful and has done an excellent installation. He had... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had our cameras upgraded today by Homecctv. There engineer james was amazing from start to finish. He was respectful of our property, very friendly & very knowledgeable. He explained everything to u... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Joe arrived promptly at the appointed time, discussed with me what he was going to do, and made sure I was happy with what he was proposing. He then showed me the upgraded equipment, and why he was us... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami ds bezpieczeństwa
  2. Sklep z alarmami

Napisane przez firmę

Home CCTV Ltd is a family run business providing CCTV & Smart Alarm installations covering most of the North of England. Established in 2016 to provide first class systems for homeowners, initially choosing to focus solely on CCTV, but have now extended our experience and service to Smart Alarms and also for commercial premises. Our systems are designed to be easy to use, regardless of your level of technical ability. We pride ourselves on providing great customer service, with an ever-growing customer base which now exceeds 8000 satisfied customers.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

181 recenzji

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Oceniono na 5 z 5

4 camera set up

Had a 4 camera set up fitted today by Jamie,
Fantastic service from start to finish, was fully explained where was best for the cameras to go to cover areas needed,and after instalation was guided through the settings on how to use on my mobile and also on the TV, carnt recommend this family run company enough and thanks again to Jamie for a top proffesional job.👍👌🏻

17 grudnia 2024
Opinia niezależna
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Odpowiedź od Homecctv

Thank you so much Stu, for taking the time to leave us this 5-Star review. We will pass on your high praise to Jamie too. Thanks again

Oceniono na 5 z 5

Had a 3 camera system fitted by Home…

Had a 3 camera system fitted by Home CCTV 3yrs ago from the first initial enquiry to the actual fitting we found them to be polite and very knowledgeable. The system we chose is simple to use and easy to navigate wether that's on our tv or via the mobile phone app.
We recently had some building work done and had to reboot the system as the builders had to disconnect the system not been technically minded a quick call to there technical helpline where we spoke to a very polite and helpful assistant soon had our system up and running again.
I would not hesitate to recommend Home CCTV to anyone who were looking for a home security system

12 grudnia 2024
Opinia niezależna
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Odpowiedź od Homecctv

Thank you so much Andrew for taking the time to leave us this 5-Star review. We take care to provide the best service we can to our customers, old & new..... as with us, CCTV is for life, not just for Christmas! :)

Oceniono na 5 z 5

I'd give this company 10 stars if I…

I'd give this company 10 stars if I could. No pushy sales, you get exactly what you want. (I purchased 4 replacement camera's and had a extra 1 fitted in my shed). Everything is explained upfront, no hidden extras, the price they quote is the price you pay. Communication is excellent throughout the process, they turn up on time and crack on with the job. Couldn't leave this review without hi-lighting their customer service/after care service as being nothing less than amazing. (Something I find very rare these days) this company really does offer you the full package. HIGHLY RECOMMENDED. 😁😁😁

28 sierpnia 2024
Opinia niezależna
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Odpowiedź od Homecctv

Hi Amanda,
Thank you so much for such a comprehensive 5-Star review. We try our best to deliver great service to all of our customers at every stage of the relationship.

Oceniono na 1 z 5

Very disappointed originally we asked…

Very disappointed originally we asked for 3 camera with discount £1200 but decided we only wanted one. Got no discount paid top wack £740 for a one bog standard camera. They took out our Facebook review. won’t use or recommend them they sell the sales pitch perfectly but it’s not as it seems I’m afraid. Look closely at the google reviews there are more negative posts. They were miffed because we changed our minds from 2 then 3 to having only one camera so they charged us top price for the one with no discounts nothing and finally yes we did have a payment plan on the 3 but your assistant or rep rang us asking for the remaining balance paying after only a few days after installation on the one camera fact

2 grudnia 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Well what a bizarre review Mark, and completely in contrast to all of our 5-star reviews but I suppose we have been in business long enough to meet all types of people.

However I would like to fact check you on what you are saying as even the prices you mentioned are incorrect.

First of all, you mention our perfect sales pitch, you failed however to mention you originally ordered just two cameras from said surveyor (not a salesman) but you then phoned our office afterwards to increase the order yourself! So if anything this shows our surveyor is not a salesman as he under-sold you on the day.
Furthermore you didn’t want to pay the correct additional value of what you increased the order by so persuaded us to add the additional work for a further discount.

We even agreed for you to pay over a few instalments to help your cash flow!?

So, if anything, it was you who put unfair pressure on us to meet your demands but we did so as we like to help our customers wherever possible.

On the day of installation when we arrived, you then insisted on reducing the order by two thirds, with no notice or explanation, so below the amount you had originally agreed when we first met you….

This meant our installer was underworked and overpaid for the day as we wouldn’t dock his wages but it was too short notice for us to book anything else in for him to do but again, we obliged, without dispute, because we like our customers to be happy.

So the reduced order and the new price was agreed and then the work went ahead.

Then AFTER the installation was completed you then decided to ask for further discount even though this was now already heavily discounted and agreed!

So you had agreed to the price before we installed the system but then seemed to want to negotiate again after the work was completed.

In our opinion, this was calculated and designed to give us no choice but in actual fact this order was now already at the lowest order value we offer so we explained there was nothing further we could reduce which is where i believe the review is now really coming from, however we still agreed a time for you to call the management team to discuss this further.

You didn’t contact the management team and since, paid the reminder of what you owed, so we assumed the matter to be closed.

You then however, have chosen to leave this bad review so we have since messaged you multiple times and called you on the number you provided to see how further we could help but to no response from yourself so now we have no choice but to reply here instead.

The whole situation makes no sense to us and we have never encountered anything like this before, but of course you are entitled to your opinion and if left unanswered, your review could potentially be harmful to our business, hence me sharing this more factual reply for anyone to read.

We have thousands of happy customers from our last 9 years of being in business with hundreds of 5 star reviews who would thankfully not agree with you.

So we won’t be replying anymore as we are too busy before Christmas trying to protect our customers over this festive time who really want and need our help…..

******************** Edited

Hi Mark,

As mentioned above, we are not going to keep replying, however we also will not be bullied into giving you a further discount just because you a threatening a bad review, this is not how we work i am afraid.

In the meantime we wish you a Merry Christmas & a happy New year.

Oceniono na 5 z 5

Camera refit

These guys have never let me down I’ve recently moved and it was no trouble at all for them to fit me in, the guy today 30/11/24 whose name is Joel couldn’t have been more helpful & polite he kept me informed of arrival time when he arrived asked me were to put camara’s also best place for cables to go very neat job done plus he also hooverd his mess up. So anybody thinking of having camera’s installed these guys are very professional, helpful from on site survey to installation.

30 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Hi Kevin,
Many thanks for taking the time to leave us this 5-Star review. I hope you continue to enjoy the benefits of our system in your new home....

Oceniono na 5 z 5

Just Brilliant

Brilliant - from quote to installation
Even more brilliant the after service support. I had three cameras installed over 3 years ago and had an issue recently. I contacted Home by messenger and one video and guidance later the system was running great
Superb and Thank you

21 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Really kind of you to leave us the 5-Star review Stan, we do our best so great to know the aftercare is appreciated as much as the original work.

Oceniono na 5 z 5

Home CCTV Ltd

Home CCTV Ltd, are simply the best, customer service is excellent, made to feel part of their family, absolutely in awe of them, 1000% recommend

25 listopada 2024
Opinia niezależna
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Odpowiedź od Homecctv

Thank you so much Rosemary, that is exactly how we feel about our customers. We are blessed to have done business with so many lovely people over the years.

Oceniono na 5 z 5

Excellent service …

I’ve had cameras installed for a while now. I can honestly say the after service is brilliant.
I have used what’s app when I’ve had a couple of small issues, and within seconds I have a person ( Jack ) literally sending me videos or messages that has completely sorted it out.
I wish every company had customer service like this. 🌟🌟🌟🌟🌟

22 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Thank you so much Lynne for taking the time to do this 5-Star review for us. Aftercare is hugely important to us and is one of the pillars that we have built our success on.

Oceniono na 5 z 5

Great service jack was great…

Great service jack was great professional even though I’ve had my cameras fitted 3 yrs ago support and service offered is excellent would definitely give these 5 Stars would recommend these for your CCTV or Alarm System

18 listopada 2024
Opinia niezależna
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Odpowiedź od Homecctv

Hi Micheal,
Thank you ever so much for this 5-Star review.
We take great pride in our aftercare so I will pass on your praise to jack too

Oceniono na 5 z 5

jack and his team have always given me…

jack and his team have always given me the best professional help .I had a new mobile and i had also unplugged something ! ( i am not the best tech person ! )I got in touch with Jack and the next day a lovely guy called Trev turned up sorted mobile and wires and he helped me find footage of a thief stealing a plant pot from my garden !!! Well done guys i highly recommend this company

5 września 2024
Opinia niezależna
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Odpowiedź od Homecctv

Thank you Gill for your lovely comments and glad you found the plant pot thief! I will pass on your lovely message to the team :)

Oceniono na 5 z 5

Used this company twice now and both…

Used this company twice now and both times a fantastic service. Joel who fitted my cameras today was brilliant and a credit to the company. Recommend these guys 100% thanks again for a top quality job 👍👍

16 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Thanks Lee for taking the time to leave us this 5-Star review.
We are delighted that you have used us on two properties now and been happy both times.
I will pass on your comments to Joel too.

Oceniono na 4 z 5

Not too shabby

Had some cameras and alarms installed back in June. Did have a problem with 1 of the cameras not working. Although getting them out to come look at it and fix it wasn't the greatest. They have been out and found it to be a faulty connector and fixed it within 10 mins of turning up.

13 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Hi Alan,
Many thanks for editing your review since our recent visit. As you know, we've suffered some staffing issues recently which has led to a longer than normal wait time for service calls. Hopefully next time you need our help we will be back up to full strength and won't miss out on that 5th star next time. Thanks again.

Oceniono na 5 z 5

Excellent Sales, Installation and Amazing Support

I just wanted to say that I had an installation a couple of years ago now. Whenever I have needed anything at all, ie help with videos etc Jack in Support has been there to help me. He is a real asset to the Company. The After Service is so important. I would fully recommend the company based on Jack’s knowledge and support alone.

8 grudnia 2023
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Hi Natalie,
Thank you so much for taking the time to leave this 5-Star review. Jack is indeed an asset to the company and an integral part of the effort we put into aftercare so I will pass on your nice comments.

Oceniono na 5 z 5

What can I say very professional…

What can I say very professional service and installation of 3 CCTV cameras. Was shown how the recording device works well recommend.

7 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Thank you for your kind words Michael, really pleased you are happy with everything :)

Oceniono na 5 z 5

5 star all the way . Highly recommended .

I decided to have CCTV fitted after my neighbours kids damaged my car on numerous occasions with a basketball, also due to the growing number of car thefts and burglaries in the area.
I had the camera’s fitted in around June 2022 I had seen home CCTV reviews and adverts on Facebook and they did not have one bad review .
As a single woman I was nervous asking them round for a visit as I didn’t want to feel under any pressure and just wanted a quote . They were amazing . No hard sale and I was given a really good quote .
I decided to have cameras fitted front and back and the installation was quick and efficient . I am not good with tech and the technician took time to sit and show me how to work it and also set up my mobile phone .
Approx a year ago I decided to upgrade to better night camera’s and again they were great .
What I do like is that I have had a few issues with my mobile and within 10 minutes of messaging them they have sorted it out for me remotely so the aftercare is top quality .
I would highly recommend to anyone wanting CCTv fitted or even just for a quote to see how much it would cost . I definitely feel safer in my own home .
It’s also nice to support local businesses especially when they are out pricing the bigger companies .

5 stycznia 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Hi Shona,
Thank you so much for taking the time to leave such a detailed and in-depth 5-Star review. We really appreciate it.....

Oceniono na 5 z 5

Reliable UK Based Company

Had my install more than 12 months ago and I have to say the support has been outstanding they are moments away from replying to your questions with their (UK Based) support. No automated queuing systems, proper down to earth reliable UK support and quickly sorted. They didn’t quibble when something needed replacing either, they even did it when I was on holiday! Throughly Trustworthy

1 listopada 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

We really appreciate this feedback.
In the days of frustrating foreign call centres and automated queueing systems we are proud that with us...... you just ring a normal phone line to a helpful member of our team who isn't reading back to you from a script! Glad it's appreciated, Thanks again...

Oceniono na 5 z 5

We called Homecctv regarding an extra camera

We called Homecctv regarding an extra camera, when Trevor arrived he checked our other two cameras prior to fitting our third, which he mentioned the upgrade cameras. After viewing one of the colour and audio cameras I chose to upgrade. I must say Trevor was helpful informing and professional in all his duties. Really pleased with the professional advice and workmanship. Happy customer.

30 października 2024
Opinia niezależna
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Odpowiedź od Homecctv

Thanks John, for taking the time to leave this 5-Star review.
We will be sure to pass your high praise on to Trev too.

Oceniono na 5 z 5

Had trouble trying to get my cameras…

Had trouble trying to get my cameras back online and to my new device messages home cctv and they sorted it for me would highly recommend recommend

20 października 2024
Opinia niezależna
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Odpowiedź od Homecctv

Thanks Sarah for taking the time to leave this 5-Star review. Our free lifetime tech support proves useful again! Contact us anytime....

Oceniono na 5 z 5

Wouldn't use any other company

Just had an additional camera fitted, and upgraded two existing camera's, Kevin who came to install these additions is very good at what he does, lovely guy an very tidy, you wouldn't know he'd been. I would recommend Home CCTV every time.
Picture quality is second to none too.

17 października 2024
Opinia niezależna
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Odpowiedź od Homecctv

Hi Kathryn,
Many thanks for taking the time to leave this 5-Star review and we're delighted to hear you continue to be delighted with our system and service.

Oceniono na 5 z 5

Happy with Home CCTV

We've been a client for several years it's a first class company providing first class service throughout.
Provides excellent systems with a personal service and no sales pressure, nothing is too much trouble.
Highly recommend.

9 października 2024
Opinia niezależna
Logo Homecctv

Odpowiedź od Homecctv

Hi Diane,
Thank you so much for taking the time to leave us this 5-Star review. The company you describe is exactly the company we strive to be, so it's lovely to know our dedication is appreciated.

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