Barclays Recenzje 

What have you done.... was seamless and easy to use. Now horrendous clunky mess. Can't make payments as before, and online chat not working. Updating apparently, or more likely wrecking that too.

Absolutely ridiculous.

I tried recently to switch to Barclays just because of the switch offer... Only way to register is to do it via the app... Obviously the app doesn't work.. I gave up.

Fast forward months later. I needed a new credit card. Clear score offered a good deal on Barclays, so I took it .. only completely forgetting that their customer service does not exist and their app doesn't work ...

I now have a credit card I can't use
And I can't apply for another one due to getting this one.

It's a joke.

In all the banks I've dealt with... This one is by far the worst...
And I was even with an American bank who responded online immediately and had a phone customer service you could get connected to in only a few minutes.

Barclays... Sort it out. Stop being tight and greedy and actually hire people to deal with customers...cause seriously at this rate you will end up being the bank with the lowest number of customers .

Oh and FIX THE APP!!!!

I could not log into my account this morning using my password. Incredibly I was asked to my account. Then followed a lot of activities including being photoed, and looking over my right shoulder then my left. Nothing doing so I phoned Barclays and talked to a very helpful lady who took me through the system again. Result, zilch. So in 4 days time I will receive a code by the GPO which means I can start all over again. This is wholly unacceptable. I have banked with Barclays for 70 years, my parents and grandparents did as well. So I will now consult Which and remove my accounts from Barclays and go elsewhere.

Opened a current account on line to access the switch service with £200 switching reward. Turns out you only get the reward if you open the account with the App. I do not bank on my phone and have no intention of doing so, my laptop is better. When begining the process the site said I could open an account on line but it DID NOT say the switch bonus was not available if you do this. so I immediately made a phone call to Barclays to cancel the application. We all know that many of us switch bank accounts only to get the switch bonus, so why do Barclays exclude people who do not use Apps?

I fell into these people's hands, and I would have regretted my life if not for Conwildings.

Absolute robbery. Tried to get further breakdown on how much of the monthly mortgage payments would be interest payments only to be told I have to CHOOSE a mortgage FIRST!?

Clearly crucial information is deliberately hidden from customers to prevent them from choosing the best mortgage

I wanted to extend my gratitude towards the staff of Barclays Bank in Leicester.
I am particularly grateful to Norma who went above and beyond my expectations to meet my need .
Congratulations to all of the staff members working there you do an amazing job.
Keep it ip

Could not pay money into my investment account. Tried calling for a total of over an hour and a half on all numbers including complaints number. No-one picking up. Tried another trading number, tried to transfer me - no-one picking up. Tried their chat option - came up with an error notification. No response.
This is supposed to be their investment wing where time is particularly of the essence. No facility for any level of urgency.
Used to be OK - now unfit for purpose. Utterly useless. Clear what they think of the customers.

Money was literally stolen from my account despite me not losing my card details anywhere. My card has never left my house and I haven't used it on any website - I use this account to transfer money between my own bank accounts.

Clearly Barclays lost my information and lied when confronted

Heute wurde mir zum x-Mal der Online- Zugang gesperrt. Es war keine Identifizierung mit dem Fingerprint möglich und das im Passwortmanager hinterlegte Passwort wurde auch nicht akzeptiert. 99% der Trasaktionen werden über PP bezahlt. Wäre doch gelacht, wenn ich an diesem schönen Sonntag bei Barclays jemand erreicht hätte.

Please avoid this bank I'm single parent and had over 1000 taken with duplicate transactions on the same day and same time all happening at 3pm .
They've admitted its not me but refusing to pay me back , I did try phoning numerous times before loosing it to be told transactions from February they can't see so to order statements then for me to cross fraudulent transactions again doing their job if I wasn't so unwell I'd go to the bank and give them what for please PLEASE PLEASE AVOID IVE LOST MONEY THSIR REFUSING TO GIVE ME BACK

I have never encountered a company as utterly incompetent and infuriating as Barclays. It’s hard to believe they’re even in business with the disgraceful service they provide. Barclays has wasted 13 days of my time with no resolution whatsoever. Their glossy ads and fancy marketing materials promise an easy, supportive and professional experience for small business owners. Don’t be fooled. This is a complete farce.

As a business owner myself of 40 years, I understand how crucial it is to have things handled quickly and professionally. I would be shocked if something as small as a name discrepancy slipped through the cracks for 13 days in any business I ran. This isn’t just a minor oversight—it’s gross negligence. The fact that Barclays couldn’t flag such a simple issue at the start and chose to waste my time for nearly two weeks shows a complete lack of attention to detail and respect for their customers.

After 13 days of waiting, they finally send me a response claiming that my name appears differently on my passport compared to Companies House. Seriously? 13 days to spot a simple discrepancy that could have been flagged from the start? I’ve been left hanging while they twiddle their thumbs, and I’m beyond furious.

Add my experience to the long list of dissatisfied customers. Just look at Trustpilot. You’ll find many angry customers that have received the same appalling service: endless delays, zero accountability, and a complete disregard for small businesses. Barclays claims they support local businesses, but the reality is they couldn’t care less about the time and money we lose trying to chase them down for answers.

I regret every second spent trying to deal with Barclays. If you're a small business owner, do yourself a favour and run far, far away from this shambles of a bank. It’s clear they have no idea how to handle customers or provide even the most basic of services.

Do yourself a favor - never ever trust your money to Barclays saving account. Their security is a joke. You literally saving money in your email. What they call MFA is not an MFA. As soon as someone has access to your email, you will loose everything. They don't track any fraud activity. To reset a password is piece of cake of hackers as soon as they know account number and dob.
If you have joint account and for example your spouse's email was hacked, hackers can add external account on his/her profile and transfer everything. Despite that this is a joint account , you won't receive any notification. It was a fortunate coincidence that we noticed that someone trying to create additional external account. If something happens after hours - you are on your own, no one to help from their side.
What is huge surprise for me that many online reviewers still putting them into top 5. Yes , they have a high yield BUT it's not worth it to risk everything.

SUCH A RIDICULOUS BANK AND NOT WILLING TO REGISTER CUSTOMER COMPLAINT THOUGH. AN AGENT NYLLE TOLD ME THAT HE IS NOT GOING TO REGISTER COMPLAINT A RESOLVE EVERYTHING INTERNALLY

Visited Hounslow branch, gave lovely and wonderful great service with Nigel. Also lovely smile, and really happy with this.

Totally messed up my Mortgage, final payment, not fit for purpose and don’t hold your breath that they will do anything about it, any time soon. Please steer clear, unless you still have a branch to visit

Worst Bank ever. I've been abroad for two weeks and the card doesn't work. Answers are all standardized, not related to the question and come days later. I will cancele immediately.

Shrewsbury branch please don’t change anything. Caroline, Caroline, Andria, Gill and the guys can’t do enough for you 🤩
Double there wages Barclays .
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Just a big thank you to Yvonne Rint at Barclays Edgware Road who made it very easy to make a difficult banking today.

Was very happy for over a decade. Not now. A fraudster was able to go into my CC account, change address, email, phone number, everything to another state 1000 miles away. And then add an additional cardholder and have new cards sent to Ohio when I live in Texas. I NEVER received any kind of notification that my whole profile had been changed and cards ordered. I only discovered when I went into my account online to check my balance, etc. I could not log in and thus called Barclay. That's unreal in 2024. And after I got it straightened out with them on the phone, it turns out the incompetent lady actually mailed the new card to the fraudster's Ohio address. I just happened to call back the next day and asked for a supervisor for the sole purpose of expressing my utter dismay how this total profile change and new cards issued could ever happen. During this call, I asked for confirmation of where it was sent since I had lost all confidence in Barclay's. That's when the supervisor discovered that they had sent the replacement card to Ohio. OMG. She cancelled the card and overnighted me another one. Count my BEYOND DISMAYED.