HomeToGo Recenzje 145

The view of the mountains from the house patio was spectacular but sadly the only great thing about this booking. The leading photo of a house and garden with a swimming pool as a main feature was very misleading. There was no water in the swimming pool and at the end of March it was far too cold to swim in even if we had been able to. The house itself was very cold. We were not invited to use the fire place or shown the only blower heater system until after our first very cold night. The bathroom smelt of blocked drains which they tried to fix the following day but the smell soon returned. We were given no instructions about how to get food on the Sunday afternoon when we arrived except that we could drive to another town about 8 km away. We were not warned about the state of the mountain roads or that a safer less precarious alternative route to the one given on Google maps could be found. The only little shop in the village was not open more than weekday mornings. We decided to leave after the second night to find somewhere warmer and less stressful despite the additional cost.

Wie bereits schon einige geschrieben haben, kann ich mich nur anschließen, dass es sich bei diesem Anbieter um Abzocker in allergrößter Form handelt!
Ich würde nie wieder über diese Plattform buchen. Nicht nur das die gebuchte Ferienwohnung überhaupt nicht mit dem Bildern übereinstimmte, nein auch der Kundenservice ist absolut unterirdisch. Keiner übernimmt Verantwortung, alles wird einfach nur hin und her geschoben. (da muss man sich bei der Plattform melden, beim Vermieter usw).
Seid bitte alle vorsichtig und erspart euch diesen Ärger!

Forfærdeligt selskab, umulig at komme i kontakt med, når man ønsker at bruge sin gratis afbestilling

We hadden een huisje geboekt in Polen en een aanbetaling gedaan. Binnen enkele dagen werd de boeking doodgewoon geannuleerd door de verhuurder. Reden onbekend. Aanbetaling (via credit card) is wel teruggestort. In feite contractbreuk.
Deze site is puur technisch een site waar (privé) verhuurders kunnen aanbieden. Home to Go levert verder geen enkele dienst of ondersteuning.

I had booked a villa in Spain for a week in July 2026 but unfortunately due to family circumstances I had to cancel. Within the terms of the booking contract I could get a full refund of the deposit and this I did.
I was impressed by the speed and efficiency of the company and its German partner and I would certainly use them again.

We tried to contact hometogo while we were on holiday. Their response to problems was non existent. Vermin in the property not dealt with. The advertised pool had no filtration and no chemicals. Unusable. The washing machine was only working on one program and difficult to start. They did suddenly supply two new sun loungers . Better than nothing but not enough to make the holiday bearable

Home To Go is a SCAM! Worst experience ever. If I could put 0 stars I would. I booked a week in South of France through the application; my dates got changed without warning at moment of booking, I had to cancel the reservation since those were the wrong dates. I'm now having all the trouble in the world getting a refund even if I paid extra for cancellation insurance. Customer service is giving me the runaround and beating around the bush. NEVER booking with them again. Thank God for AirBnB”

Home2go was easy to book through and its filter option is amazing, making it much easier to find what your looking for. They are professional and I really enjoy using their website. Especially since I am a little lost when it comes to technology. Homes2Go did it right so I will highly recommend you use them for your future stays.

The rental that I stayed at 1949 SE Mantua Street, 34952 Port St Lucie Fl was terrible!!! It was very dirty, condoms in the dresser drawer( one opened) not knowing if the bed sheets were washed. The mattress was really soiled. Dog or cat pee in the living room floor. Only a couple towels. Had to let the water run at least 5 minutes before hot water would come in master bedroom. Had to use cell phone light in master bedroom to get to the lamp by bed. House smelled musty. Bed sheets smelled bad. Only two night stands in spare bedroom to put your clothes in. Texted owner and would not get back with me. Contact Evolve Travel to get my money back because I could not stay there. Been 3 weeks now and still fighting to get my money back. Just letting you know what happened to me.

bij aankomst bij ons appartement in Innnerstad Berlijn, blijkt niemand aanwezig op het afgesproken tijdstip n.l. 17.00 uur om ons in het appartement binnen te laten. Mail contact met host levert ons niets op; Home to go is alleen bereikbaar via whattsapp; we krijgen een standaard bericht: wij helpen u zo spoedig mogelijk, en na een tweede bericht dat we in de kou staan met verzoek om telefoonnummer host krijgen we (maar niet direct) haar gegevens. Inmiddels zijn wij gearriveerd in een hotel. 1000 excuses van de host en de belofte onze hotelkosten te betalen. Dit is tot op heden niet gebeurd; Home to go reageert niet als wij hen dit melden; we hebben tenslotte bij hen geboekt! we draaien steeds weer rond in een chatbox van berichten. Home to go is onbereikbaar in geval van nood, maar ook voor goede afhandeling van klachten.

The process was very easy. The descriptions of the properties were clear, we were able to select the currency we wished to deal in and the confirmation was prompt.

I booked a cottage, which was later cancelled due to apparent double booking. After numerous attempts to contact customer services regarding this matter, I am still waiting to speak with someone. Really poor service and at this point should be considered theft.

Esperienza negativa. Ho dato una stessa perché altrimenti non avrei potuto scrivere la recensione. Ho prenotato un appartamento presso residence meridiana di Lignano Sabbiadoro ma una volta arrivati siamo scappati!!! Un vero è proprio tugurio!!! A parte il fatto di aver trovato un monolocale vecchio puzzolente e decadente ma poi per poter aprire i tre letti, un divano letto e una brandina richiudibile per mio figlio, si doveva prima spostare il tavolino e un mobiletto sul terrazzo e questo tutti i giorni.....roba da matti! Sarebbe stata una vacanza da incubo!!! Manderei loro in quel tugurio anzi manderei innanzitutto l'ASL e poi le autorità....sono dei ladri!!!

I booked a cottage in Wales and received confirmation. I then went and bought train tickets and invited someone from abroad to join. The next day, i received a cancellation email saying that the property was not available.

This review refers to a beautiful, spacious and modern villa in Zante, a Greek Island. It would have received 'excellent' from us if it weren't for lots of ongoing issues which could easily have been resolved before our arrival. The villa was lacking in many ways and made our self-catering holiday rather more awkward than necessary.

The locality is near-on idyllic with local shops, restaurants, coffee bars and evening entertainment – enough for our week-long stay.

Before our arrival, we repeatedly requested information about the villa – an inventory would have helped put our minds at ease in our preparations. The villa did promise certain things – but many of these were not available or were broken.

Upon arrival, we made an expanding and extensive list of the identified issues. We sent our list to the host and some were addressed... two days before the end of our stay! Some weren't addressed at all. Given that previous occupiers had also commented on some of the same things we identified, it seems the parties involved in letting this gorgeous property were not really interested in listening to, or in addressing the comments.

There appear to be three parties involved when booking from the UK – Home to Go, LeaderStay and the local property lease-holder.

It needs to be stated that some of our concerns were addressed, but we hope future guests will not have the same issues we and previous occupiers have had.

If the host ensures that the villa is well maintained – and becomes a little more homely, we’re sure a five star rating could be achieved.

Just a point for future users: the villa is now painted white but has no external sign to direct you to the correct property. We found it difficult to locate initially!

Geboekt voor een week Duitsland in September. Meteen aanbetaald, bevestiging ontvangen, boeking was definitief. Ruim voor verplichte datum restantbedrag betaald, keurig bevestiging ontvangen dat alles was voldaan. Werd er even later automatisch hetzelfde bedrag van onze rekening gehaald. Dat hebben we uiteraard meteen weer teruggehaald. Kregen we meteen bericht dat de boeking werd geannulleerd omdat we het geld hadden laten terugboeken. Terwijl we alles keurig al hadden voldaan en ook een bevestiging van hadden ontvangen. De aanbetaling van € 244,00 kregen we niet terug. Probeer dan maar eens contact te krijgen met HomeToGo! Niet telefonisch bereikbaar, alles gaat in de app. En we appen ons een ongeluk, enige wat je als reactie krijgt is : we gaan het uitzoeken en dat doen ze nu al een paar weken! Fouten maken kan, maar los het dan wel goed op! Geef ons de aanbetaling dan ook terug dan kunnen we verder! Wij zijn dus HÉÉÉÉL ERG ONTEVREDEN! Nieuw verdienmodel? Laten betalen, dan cancellen en de aanbetaling niet terug betalen? Héél onbetrouwbaar, en vooral omdat je geen contact kunt krijgen met ze.

Naar aanleiding van deze review van Home To Go een reactie ontvangen. Ze vroegen om het boekingsnummer om dit uit te zoeken. Moest wel binnen 2 dagen anders werd deze review off line gezet. Wij hebben meteen gereageerd, maar inmiddels al dagen geleden, maar nog geen reactie van Home To Go ontvangen

Na deze update een reactie van Home To Go. Zij hebben geen invloed op de automatische processen, dus moeten afwachten wat de verhuurder antwoord. Ik neem aan dat ze zelf deze automatische processen hebben ingesteld en dus ook weer kunnen aanpassen én waarom hebben wij dan wel een bevestiging ontvangen? Wij geven de moed niet op en wachten met spanning af op hun reactie.

Inmiddels alweer een week verder en stilte. Als Home To Go de fout heeft gemaakt om ons nogmaals te laten betalen, waarom wordt onze vakantie dan geannuleerd? Ze storten dan het geld terug minus de aanbetaling van € 244,00. Dat heeft met de verhuurder te maken. Maar wij hebben de fout niet gemaakt!! Maar Home To Go! Dan is het toch logisch dat de gene die de fout maakt Home To Go dus, de kosten vergoedt??

Inmiddels alweer 2 weken verder en nog altijd nul nieuws of reacties! Home To Go, zo kun je toch niet met je klanten omgaan! Wij hebben netjes betaald! Jullie hebben een fout gemaakt, al erg genoeg dat jullie cancellen, maar geef dan wel het hele bedrag terug! Dus ook de € 244,00 aanbetalingskosten! Wij gaan hier niet mee akkoord als we geen reactie ontvangen, gaan we stappen nemen om dit verder uit te laten zoeken. Zojuist melding bij Radar gedaan.

Home to Go heeft een reactie gestuurd. Zij krijgen de aanbetaling van de verhuurder niet terug, dus wij ook niet. Ze bieden een voucher aan ten waarde van € 200,00 met voorwaarde dat er minimaal voor € 500,00 besteed moet worden. Gezien onze ervaring gaan we dat risico uiteraard niet nemen! Daarbij sluiten ze het dossier.
Wees gewaarschuwd! Boek niets bij Home To Go maar kies een betrouwbare organisatie!

My 20 year old daughter and three female friends went to Paris today having booked a place through Hometogo. The owner was not at the apartment, and didn't answer any calls or messages. Hometogo offered no help at all beyond supplying the email address of the homeowner. They said there was nothing they could do, offered no alternative solution, and did not refund the booking fee of EUR400. They left four young women in a foreign city, with no place to stay and limited financial resources (all of them are students). After a couple of phone calls, they even stopped responding. This is absolutely despicable and irresponsible - and dangerous.

UPDATE 16 AUGUST 2025
I responded to a request for further information (was told if I did not provide these within 3 days my review would be removed) with booking reference, name and contact details of my daughter's friend who made the booking on behalf of the group. HometoGo wrote to her, claiming that she had never made a complaint. She has since sent them the original, electronically certified complaint, plus copies of the emails sent/received when this matter occurred, plus police report - and received no further reply. HometoGo, I trust these young women will receive a full refund, confirmation that the renter has been removed from your site, and details of the steps you are taking to better protect users of your website in the future.

jamen det var over al forventning. da vi trådte ind i lejligheden, mødte der os en 120% ren lejlighed, med stilfuld italiensk indretning. med gul og blå sofa, et hyggeligt lille køkken.
og en super stærk air-condition blæste os i møde.
der var 2 altaner, en med sol på om morgenen og en med sol på resten af dagen.
overdådigt køkkenudstyr. og en kold flaske hvidvin (rigtig krydret og læskende) stod i køleskabet.

derudover var der et lækkert pool-område, med dejlig sydlandsk feriestemning tæt på.

istedet for et hotel, ligger lejligheden midt i et almindeligt boligkompleks. med mange altaner med blomster og grønt. tæt på den almindelige italiener og i yderkanten af Roms hjerte, når man åbner døren ud til altanen brager et kæmpe chiklade-kor og store blå og grønne undulater flyver ovenfra og ned. ellers hviler der en ro over området.
og det er, et 100 % fantastisk sted at sidde med morgenkaffen, og spise qrosant fra kiosken længere oppe af gaden. eller at se netflix, med din personlige oplysninger og adgang til din egen konto hjemmefra.
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