I used to be host on this website for few years. The platform is easy to use, the students are good. But when there was a misunderstanding happened between student and me, they didn't coordinate betwe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I really like the Homedoma Services . Are so professionals , Reliable and Effectively qualified to handle any placement for students , to us providers, thousands I am really Happy , satisfied wi... Zobacz więcej
Reakcja na opinię
This is the first time I use Homadorma service and I encountered some technical problems due to my poor computer knowledge. However, the Homadorma support team is very helpful. Whenever I asked ques... Zobacz więcej
Reakcja na opinię
Easy to communicate with potential students through the website. I like Homadorma to visit my house agin and write a new review after the visit. Since last interview, I have done some renovations... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Homadorma is the largest homestay platform for students in Canada and the USA. We screen thousands of homestay properties from coast to coast. Our objective is to make booking from overseas the most transparent and safe experience.
Dane kontaktowe
7240 Woodbine Ave, L3R 1A4, MARKHAM, Kanada
- homestay@homadorma.com
- homadorma.com
4,0
Dobra
185 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Professional & good communicators!
16 sierpnia 2023
Odpowiedź od homadorma.com
Thank you so much for your kind words! We strive to maintain a high level of professionalism and effective communication with all our clients. If you have any further feedback or questions, please don't hesitate to reach out. We're here to assist you every step of the way!
Wishlist
I appreciate that the profile information comes in a limited but i really wish the app had a decline/accept choice as soon as request arrives. Sometimes i see it but most times not.
I also really really wish that old students who have declined could be removed from my booking status page. You say they will stay on for two years!!! How ridiculous! Clear them out! Example Michael and thuhanh. Please delete!
22 sierpnia 2023
Odpowiedź od homadorma.com
You may always decline/accept booking requests on the booking status page as soon as one arrives. I'm not quite sure what you mean by "most times not". Please kindly reach out to our host support team if you are having trouble finding it.
You may remove old students from booking status page as long as they did not pay to book or tour your homestay. In this case, the booking status are removed within 2 years. Thanks for your understanding.
It is great site and great service
It is great site and great service, host and student can communicate each other, better understand each other and find the right martch for both host and student.
22 sierpnia 2023
Odpowiedź od homadorma.com
Thank you so much for your positive feedback! We're thrilled to hear that you've had a great experience with our site and service. Our goal is to create a platform that facilitates effective communication between hosts and students, helping them find the perfect match that benefits both parties. If you ever have any questions or need further assistance, feel free to reach out. We appreciate your support and look forward to continuing to provide a valuable service for you.
Very efficient communication with…
Very efficient communication with students, good service from Homadorma as well.
14 sierpnia 2023
Odpowiedź od homadorma.com
Thank you for taking the time to share your positive review of Homadorma. We are thrilled to hear that you have experienced efficient communication with our team and have received good service from us.
At Homadorma, our primary goal is to provide excellent service to our students and ensure a smooth and enjoyable experience. Your feedback encourages us to continue delivering top-notch communication and support.
If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to us. We are here to assist you every step of the way.
Thank you for choosing Homadorma, and we look forward to serving you in the future.
Very good platform, messaging could use improvements
Generally speaking very good homestay platform. We have been using it for several years now. Messaging could use improvements to become less redundant and more user friendly, but it is still manageable.
31 lipca 2023
Odpowiedź od homadorma.com
Thank you for taking the time to share your feedback on Homadorma, your preferred homestay platform in Canada. We sincerely appreciate your continued support over the years, and we're glad to hear that your overall experience has been positive.
Great Communication
The communication between Homadorma, hosts and students are very quick and effective, Homadorma has been very helpful to match the students with the suitable hosts, and to provide a satisfied experience for both the students and the hosts.
21 lipca 2023
Odpowiedź od homadorma.com
Thank you so much for your wonderful review of Homadorma! We truly appreciate your feedback and are delighted to hear that you find our communication to be quick and effective. As the largest homestay platform for international students and hosts, we strive to provide the best possible experience for everyone involved.
Matching students with suitable hosts is a key aspect of our service, and we're thrilled that you've found this process to be helpful. Our goal is to create a harmonious environment where both students and hosts can feel comfortable and satisfied with their homestay experience.
Your positive experience is a testament to the hard work and dedication of our team. We are constantly working to enhance our services and ensure that our platform remains user-friendly and efficient for all our valued hosts and guests.
If you ever have any questions, need assistance, or have suggestions for improvement, please don't hesitate to reach out to our customer support team. We are here to support you every step of the way.
Once again, thank you for being a part of the Homadorma community. We truly value your presence as a host and look forward to continuing to provide you and our international students with exceptional service.
Easy to work with
Easy to work with and answered questions that came up in a quick and thorough manner. Amazing student residing me as a result.
7 lipca 2023
Odpowiedź od homadorma.com
Thank you so much for taking the time to share your feedback about Homadorma! We're thrilled to hear that you found our service easy to work with and that we were able to address your questions promptly and comprehensively.
At Homadorma, we strive to provide excellent customer service, and we're glad that we were able to meet your expectations. We understand the importance of quick and thorough responses, especially when it comes to finding the perfect student to reside with.
We greatly appreciate your kind words and are delighted to hear that you had an amazing experience with the student we connected you with. It is our aim to facilitate positive living experiences and create lasting connections between hosts and students.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you again for choosing Homadorma, and we look forward to serving you in the future.
Great agency
They are helpful and they reply email very fast if I have inquiries to them.
5 lipca 2023
Odpowiedź od homadorma.com
Thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience. Our team strives to be helpful and responsive, so we appreciate your recognition of our prompt email replies. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We value your feedback and look forward to serving you again.
Homadorma team always response to my…
Homadorma team always response to my email within 1 - 2 days.
I am happy with Homadorma teamwork.
8 czerwca 2023
Odpowiedź od homadorma.com
Thank you for taking the time to share your positive feedback regarding our customer service team at Homadorma. We are delighted to hear that you have been satisfied with the promptness of our email responses, typically within 1-2 days.
At Homadorma, we strive to provide efficient and effective support to all our customers, and it is encouraging to know that our team's efforts have met your expectations. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our teamwork.
Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out to us. We are here to ensure your homestay experience continues to be enjoyable and hassle-free.
Thank you once again for your kind words and for choosing Homadorma.
Great experience
Homadorma gave us a wonderful experience in hosting a great student. This is our first time to host and we are looking forward to continue hosting international students.
26 maja 2023
Opinia niezależna
Odpowiedź od homadorma.com
Thank you for taking the time to share your positive experience with Homadorma! We are thrilled to hear that we were able to provide you with a wonderful hosting experience and that you enjoyed hosting a great student.
As you are a first-time host, we understand that the experience can be both exciting and challenging. We appreciate your trust in Homadorma to facilitate this experience and are delighted that it has been a positive one for you.
We genuinely value hosts like you who open their homes and hearts to international students. Your enthusiasm and dedication to continuing hosting are truly commendable. We are here to support you every step of the way, ensuring that your future hosting endeavors are equally rewarding.
Should you have any questions or require any assistance, please do not hesitate to reach out to our host support team. We are always ready to provide you with the guidance and support you need.
Thank you once again for choosing Homadorma, and we look forward to being a part of your continued hosting journey!
Wish there was someone to talk to personally not just be emailing
Most of the experience is good just with there was more of a human touch and not just a computer to talk to
5 maja 2023
Odpowiedź od homadorma.com
Thanks for the review. You can email our human representative, not a computer, at any time. By doing so, we are able to cut down the operation cost, which means more value delivered to you.
In most cases, we are able to respond to your inquiries within 1 business day. According to our record, the most recent email we received from you was on May 1, which we replied on May 2. Please let us know if there is any other email that we missed from you.
Homestay agent
Homadorma is a great company has an excellent service that I have an opportunity to meet great students through the company!
2 maja 2023
Odpowiedź od homadorma.com
Thank you so much for your kind words! It's always wonderful to hear that our company is providing a positive experience for both students and hosts. We take great pride in connecting students with welcoming and accommodating hosts, and it's especially gratifying to know that our efforts are appreciated. We look forward to continuing to provide excellent service and helping to create meaningful connections through homadorma.
Homadorma flexible choices makes the right fit...
Homadorma provides flexible choices decide the right fit for both the homeowner and renter.
10 kwietnia 2023
Odpowiedź od homadorma.com
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that our team was able to provide you with prompt and effective email support.
Promptly responded to my emails and…
Promptly responded to my emails and acted accordingly
Thank you for your support.
17 kwietnia 2023
Odpowiedź od homadorma.com
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our email communication prompt and effective in resolving your concerns.
All great doing business with Homadorma
5 kwietnia 2023
Odpowiedź od homadorma.com
Thank you for choosing Homadorma, and we look forward to continuing to provide you with the best possible service in the future.
The support team is very responsive and…
The support team is very responsive and helpful when I first booked a student from the website. As a host, I find it easy to find students looking for homestay. The host and student could message each other before they could decide to book the place. Please don't hesitate to book a homestay on this website if you find one. I'm very grateful to Homadorma for all my student's booking.
18 marca 2023
Odpowiedź od homadorma.com
Thanks for the review! We try our best to support our hosts and students in booking on homadorma. Look forward to assisting with your next booking!
Excellent service as usual and very…
Excellent service as usual and very easy to work with.
Thank you!
17 marca 2023
Odpowiedź od homadorma.com
Thanks for the compliment! Look forward to assisting with your next homestay booking on homadorma!
There’s no re-activation in my account…
There’s no re-activation in my account is involved but charged me $500 stating it’s for re-activation but my account was completely verified by their staffs through the process, not a re-activation from an old account. I requested for the refund. But Homadorma just ignored with no response. It is not safe that once they took host/student money, won’t look into refund even it’s not charged by their rules. I requested them to look into their own rules and refund me the $500 for so many times. But still received no response. Such a bad ripping experience.
No record of cancellation in this account. It is a new account thoroughly verified by your staff. It is not an old re-activation account. There's no mention of a not related fee taken from a new set up account without my consent. Please look into my response sent through the system, investigate the matter and refund me.
12 marca 2023
Opinia niezależna
Odpowiedź od homadorma.com
Homadorma’s service fees are transparently listed on our website at https://www.homadorma.com/en/pricing. We do not have any other fees, except in cases where host penalties apply. Unfortunately, in the past, some hosts have cancelled confirmed homestay bookings prior to the arrival of the student, causing major disruptions to their travel plans. To discourage this behavior, we have implemented penalties in accordance with our guidelines, which can be found at https://www.homadorma.com/en/helpcenter/host/common-booking-questions#4. These penalties are communicated to the host if they cancel a confirmed booking prior to the arrival of the student.
We offer email support to both students and hosts, and we make every effort to respond to most inquiries within one business day. Our records indicate that you were penalized for previously cancelling a confirmed homestay booking prior to student arrival. We acknowledge that you have chosen to express your dissatisfaction with Homadorma by leaving a negative review, specifically in regards to the penalty you received.
Homadorma is great!
Homedorma is a great platform for connecting students and homestays while ensuring safe and efficient communication/contracts/transfer of funds.
8 marca 2023
Odpowiedź od homadorma.com
Thanksf for the great review! Look forward to assisting with your next homestay placement.
Odpowiedź od homadorma.com
Thanks for your review! Look forward to assisting with your next homestay booking.
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