Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Received the order with the package incredibly damaged and poorly wrapped. The figure inside was similarly damaged, but beyond that, was so obviously cheaply made it's almost a joke. Missing items,... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

No Jacket, No costume and 2 packages came in with 2 items missing in both packages. 4 unanswered items and 2 packages (over 2 weeks later) tracking still saying it's on a plane from China to Ameri... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered from this store three weeks ago and was charged instantly however I haven't received any tracking information and when I try to look up my order on their site there's no info or record of th... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The sweatshirt is great! Everything was easy to use and understand. My only issue was almost anytime I clicked review photos (so I could view actual people wearing the item), the photo would close imm... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Platforma sprzedażowa online

Informacje przekazane przez różne źródła zewnętrzne

Best shop of Naruto merch! AOT, One Piece, Fairy Tail and other cool anime stuff. Free shipping worldwide.


Dane kontaktowe

2,1

Słaba

Wynik TrustScore: 2 na 5

65 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

My favourite store!

Hokagestore has very nice clothing, very good anime items, nice & clean. prices are little higher but merchandise also better. Love to shop here!

11 lipca 2019
Opinia niezależna
Oceniono na 1 z 5

I cant believe i paid 20 dollars for…

I cant believe i paid 20 dollars for ONE pair of socks! And it took over 3 weeks to get to me! This site is a scam! DO NOT ORDER FROM THEM! THEY WILL RIP YOU OFF!

2 lipca 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! We are incredibly sorry for the trouble with your order! Please contact us at support@hokagestore.com. We'll help you to solve the problem.

Oceniono na 4 z 5

Pretty alright!

I was able to track my package easily. The package my figure came in was a little discouraging BUT the figure inside was kept nice and in good condition. Very well protected!

27 czerwca 2019
Opinia niezależna
Oceniono na 1 z 5

Received the order with the package…

Received the order with the package incredibly damaged and poorly wrapped. The figure inside was similarly damaged, but beyond that, was so obviously cheaply made it's almost a joke. Missing items, terrible paint, everything you could imagine was wrong with it.

Absolutely awful, will never purchase here again.

25 czerwca 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! We are incredibly sorry for the caused inconvenience! Could you please send us the order number at support@hokagestore.com? We'll help you to solve the problem.

Oceniono na 5 z 5

Got the package in just 3 weeks

Got the package in just 3 weeks, really impressed with their services and product quality is also really good. Great!

20 marca 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. It is very important for us!

Oceniono na 1 z 5

THIS STORE IS A SCAM

Where in the United States does it take 45 days to get a order. THIS PLACE IS A SCAM I HAVE REQUESTED A REFUND OR IM TAKING LEGAL ACTION. RUINED MY DAUGHTER'S COSPLAY AND I WANT MY MONEY BACK FOR A PRODUCT NEVER RECEIVED. IVE ORDERED FROM CHINA AND GOT THE PRODUCT FASTER. THIS PLACE IS A SCAM BUYER BEWARE

14 marca 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Please note that our stocks are located in Asia and it takes more time to deliver products to the US. Your order is on the way to you, please wait patiently. If you didn't receive the order within the guaranteed time (45 days not including 2-5 day processing), we will issue you a refund or resend the item.

Oceniono na 4 z 5

The sweatshirt is great!

The sweatshirt is great! Everything was easy to use and understand. My only issue was almost anytime I clicked review photos (so I could view actual people wearing the item), the photo would close immediately. It didn't matter how many times I clicked or refreshed. Only occasionally would it stay open. Please fix! Otherwise, it was perfect.

11 marca 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. It is very important for us. We've already fixed the problem. Sorry for the caused inconvenience!

Oceniono na 1 z 5

This store sells bootlegs and knockoffs

This store sells bootlegs and knockoff products. Do not spend your money here. They are a middle man shop that does not carry merchandise, rather they just take your money and send the product via a seller on AliExpress. If you want knockoff versions, go to AliExpress and get it for 1/4 the price of Hokage Store.
--
In response to Hokage:
If you claim to "create the products" as "high-quality replicas", then you guys make some garbage, because the item arrived broken, missing accessories, and horrible paint job. I wish I could post pictures here and show what Hokage Store considers "high-quality". Just state on your website that the items are knockoffs if you are so proud of it.
Anyone providing a positive review, look at the item you bought from Hokage and search for it on AliExpress, guarantee you will always find it 1/2 price or cheaper. That is Hokage's business model.

11 marca 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review! Please note that our products are a high-quality replica. We create our products ourselves. You can order cheap products from Aliexpress if you want. Please let us know if you have any questions or if there's any way we can be of help. Just contact us on support@hokagestore.com. Have a nice day!

Oceniono na 5 z 5

Awesome customer service

Awesome customer service. every question answered promptly and professionally.the prices are very competitive and the quality is name brand. I have ordered three times and each order has been perfect.

15 lutego 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. We are always happy to help you!

Oceniono na 1 z 5

Total waste of money

My mom ordered a hat in November and the payment went through and she never received it. I ended up buying somewhere else for cheaper. This site is a scam.

12 lutego 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. We are incredibly sorry for the caused inconvenience! Could you please contact us at support@hokagestore.com and send us your order number? We will try to solve the problem.

Oceniono na 5 z 5

I ordered some shirts from this store

I ordered some shirts from this store. They came all in one box. Arrived sooner than expected. Shirts are excellent and I am very pleased with the quality and the speed of delivery!

17 stycznia 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Oceniono na 1 z 5

Ordered a figurine for my daughter for…

Ordered a figurine for my daughter for Christmas have yet to receive it and the tracking number they emailed to me came back as invalid I agree with others this is a scam

6 stycznia 2019
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! We are incredibly sorry for the caused inconvenience! Could you please contact us at support@hokagestore.com? We will try to solve your problem and help you.

Oceniono na 5 z 5

was very satisfied with my order

was very satisfied with my order. All the products were very nice and they arrived quickly. The customer service is excellent, they are always seeking out to make sure everything met my expectations.

31 października 2018
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Oceniono na 5 z 5

I always enjoy Hokagestore's helpful…

I always enjoy Hokagestore's helpful customer service, plus they ship everything within 2-5 business days, so it gets here quick! Thank you!

30 października 2018
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review. It is very important for us. We are always happy to help you!

Oceniono na 1 z 5

I ordered an Anbu Black Ops cloak along…

I ordered an Anbu Black Ops cloak along with Naruto shoes. My shoes arrived in tact , and recieved that my Anbu cloak order was cancelled. On top of the dissapointment, i was sent a sweater that costs nearly $30 less than the item i ordered. No REFUND. Did not ask if i wanted a replacement product, they did not even refund me the difference in price. I am disputing this with my bank. First time ordering from them and customer service is a joke, what a dissapointment. No one answers my calls or emails. Basically, i feel like they frauded me with my money!

26 października 2018
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review! We've received your email about canceling the order on the 7th of October. Our support manager has answered you on the 8th of October. You have received this email and answered us too. We couldn't cancel your order because it was already shipped. According to our policies, if you need to make a change or cancel an order, you should contact us within 12 hours. You've made the order on the 1st of October and asked us to cancel it after 6 days, not 12 hours. Despite it, we've canceled one of the items (Anbu Costume) and issue you a refund. You didn't receive the refund in time because we had some problems with our Stripe account. Sorry for the caused inconvenience! We've issued you a refund again and you'll receive your money as soon as possible. Also, you received the Anbu Costume by our mistake, you don't need to return it. Please let us know if you have any questions or if there's any way we can be of help.

Oceniono na 3 z 5

Disappointed and Indifferent because of new package

I had ordered one item before (a little frog wallet) and they gave me the tracking info and it showed up in my mailbox in 15 days and I was very happy. But im really getting concerned that the Naruto hoodie I bought 20 days ago, which does not have tracking information provided, is never going to arrive. The email customer support told me that I would have to go to my local post office to pick up the package instead of having it put in my mailbox however my local post office has no package for me and no way of knowing where it is without the tracking information. Moreover, I have tried to call both customer support numbers multiple times only to have my calls be ignored and my messages to be left unanswered. I still don't even know how to receive my package. I don't want disgrace Hokagestore because of how my first package arrived without a hitch but this experience is very disappointing.

24 października 2018
Opinia niezależna
Logo Hokage Store

Odpowiedź od Hokage Store

Hello! Thank you for the review! We are incredibly sorry for the caused inconvenience, now we have some problems with a phone number. Our support manager has answered all your emails. Please check your inbox or spam folder. Unfortunately sometimes due to free shipping tracking is not available. You can find more information about it in our Shipping & Delivery Policy: https://hokagestore.com/shipping-delivery/. Also, please note: we are not couriers, all products are delivered by the shipping company to your local post office. Then, if your local post office delivers packages in your city, you'll receive it in your mailbox. If your local post office doesn't deliver packages, you should contact them by yourself. Kindly let us know if you have any questions or if there's any way we can be of help.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej