Awful customer service. I just got a snidey reply from Kevin at Hit's customer services. All I was asking was to ensure my purchase is a full physical release. If this is the standard of service H... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop wi... Zobacz więcej
Ordered a game that was over £20 cheaper than anywhere else - never used or heard of this website before so was a bit tentative but after reading the reviews I went for it. Free shipping, 2-4 working... Zobacz więcej
(Updated review score, due to Hits extremely positive response, Kevin particularly. Great turnaround - Thank you Kevin). What's going on with Hits customer service? My brother asked a question (... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Hit: Your Ultimate Destination for Video Games Hit is an independent online retailer based in the UK, offering an extensive range of video games for every platform, from the latest releases to timeless classics. Whether you’re a casual gamer or a competitive enthusiast, we are your go-to destination for everything gaming. With a sharp focus on competitive pricing and exceptional customer service, Hit ensures that you never have to compromise on quality or value. We’re passionate about providing the best possible experience for our customers, delivering the most sought-after titles, accessories, and gaming merchandise directly to your door.
Dane kontaktowe
1 A P Ellis Road, GL54 2QB, Upper Rissington, Cheltenham, Zjednoczone Królestwo
- shop@hit.co.uk
- hit.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
NBA 2K24 PS5
Super fast delivery, great product, highly recommended 👍
Fanastic service great communication.
Fantastic service great communication.. Had lots of games from you for my Son and never had a problem. Keep up the good work
Amazing service
First time trying these guys’ service out. Ordered the new amazing lies of p for a steal of a price! Arrived days before the actual release date too. Hit just got themselves a new loyal customer! Definitely will be doing my monthly game shopping here now
Best price, great service.
Always the cheapest price on new releases and great, speedy service. I don't bother looking anywhere else for new games anymore. :)
Excellent service
I used to use them when they were Base.com and never had any issues, I'm happy to say the name change hasn't diminished their excellence in any way and I will be buying from them again :)
Go to site for games
Great site. Used several times. Always best olive around and posted fast
HIT should have re branded to SHI*
base.com have re-branded to HIT should have re-branded to SHI*.
i placed an order for a PS5 game went to check the status of my order as i hadn't heard anything after a few days other than my order conformation email checked online and it says my order has been cancelled. i phoned up and was told i should have received an email informing me that my order had been cancelled as they do not have any stock of the item why advertise that you do then? and that my refund is being processed avoid this company
How are you lot rating this company…
How are you lot rating this company high! What a complete joke. 2 out of 3 games late or no show. Had to fight to be refunded. Still waiting on a game from them which is late again! You release, that they take money from your bank account before your order is even confirmed that its been sent! And how bad is it when they send you an email and they confirm themselves, that they have a bad service history! What the hell! After this game arrives,if it arrives, that will be the last time I use this company. For a few £ saved it's not worth the hassle. Very poor managed company.
always delivered within a week…
always delivered within a week excellent product and good customer service
Very Happy
Pre-ordered a game on PS5 and it arrived with no issues. Very happy with the service and already pre-ordered the new Assassins Creed from them.
I wouldn't trust a bit to this company!
I wouldn't trust a bit to this company! Waited for the game to arrive but unfortunately they canceled my order with out notified me.
Simple, Don’t sell something if you don’t have!!!
Order Reference: 696306896098 -
01 September 2023 23:21
All round quality of service
Excellent price arrived on time and brilliant service. I have no problems recommending this company. Will definitely use this company again
I use the hit all the time great prices…
I use the hit all the time great prices great catalogue of games and I continue to use the the hit
Couldn’t of asked for a better shopping…
Couldn’t of asked for a better shopping experience with Hit. Best price on the web,item arrived on time( sshhh it was a day early) and overall everything was perfect. Thank you!
Gran Turismo 7
Ordered Gran Turismo 7 but recieved and email 3 days later stating they couldn't honour the order due to stock issue, this seems to have been an issue for the majority of people who ordered the game. Now £35 out of pocket until a refund is processed, will avoid in the future.
I ordered a Gran Turismo 7 from this…
I ordered a Gran Turismo 7 from this company on September 2, 2023, and I was looking forward to receiving it in time for my annual leave. However, I got an email from them saying that they had to cancel my order because they ran out of stock. This is unacceptable and unprofessional. They wasted my time, and they ruined my plans. I am very disappointed and angry with this company avoid at all costs.
I do not recommend this company to anyone. They are dishonest and unreliable. They have no respect for their customers or their products. They are the worst online retailer I have ever dealt with. Do not buy anything from them. You will regret it.
Wouldn't normally leave reviews but I'm…
Wouldn't normally leave reviews but I'm shocked for the first time using this service my pre ordered game has not arrived on release day which is unacceptable in my opinion. If you pay for a pre order the main thing is to get it on the day of release. Games I've previously pre ordered from base I've had no issues with some actually arrived before release day, but I'm very disappointed with last order as its not arrived still a day after release and I've also sent an email but no response from customer service. I don't think I'll be using these anymore. Its a shame because they used to be very good with delivery times on pre orders.
Great prices
Great prices. Great products . Ordered within minutes delivered within 2 days . No problems at all
Happy customer. Will shop with them again!
Two thumbs up guys
Doświadczenie Trustpilot
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