Waited six weeks for a silver ring set. Received a gold set. Company stated because I ordered a free necklace that held up the order. Asked would I like free earrings. Replied no I wait for free n... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Zobacz więcej
Reakcja na opinię
I’m very unhappy with my order, UK000003161. It took 2 weeks to arrive, which was already disappointing. I ordered a pair of earrings, but the pearl colours do not match. I raised this with your... Zobacz więcej
I received my silver dragon with pearl and its stunning. Its even better then the picture and fantastic quality. I got it for my daughter's birthday which is not until next month but I had to give it... Zobacz więcej
Reakcja na opinię
2,9
Średnia
120 recenzji
Odpowiada na 59% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
tolle Designs zu erschwinglichen Preisen
Da die Sachen aus China kommen, dauert die Lieferung eine Weile, man muss etwas Geduld haben. Aber die Sachen sind sehr originell designed, die Perlenqualität ist gut und der Preis absolut erschwinglich. Dazu ist der Support extrem gut, sie versuchen immer zu helfen wenn etwas nicht i.O ist und sind sehr grosszügig und freundlich. Daumen hoch für diese Firma !!
14 maja 2025
Opinia niezależna
Odpowiedź od Hipearl
Hallo Karin,
wir bedanken uns für Ihr positives Feedback.
Wir freuen uns sehr, dass Ihnen die Designs und die Qualität unserer Produkte zusagen. Unser Ziel ist es, einzigartige und erschwingliche Schmuckstücke anzubieten. Wir freuen uns, dass wir dieses Ziel erreicht haben. Wir möchten uns für die entstandene Lieferzeit und die damit verbundenen Unannehmlichkeiten entschuldigen und möchten uns gleichzeitig für Ihre Geduld bedanken. Wir arbeiten kontinuierlich daran, den Prozess zu optimieren. Wir freuen uns jederzeit über Lob und Anerkennung und möchten uns an dieser Stelle für Ihr positives Feedback bedanken.
Ihre Unterstützung bedeutet uns viel. Wir bedanken uns herzlich für Ihre Weiterempfehlung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Schnelle Lieferung und sehr schöne…
Schnelle Lieferung und sehr schöne Schmuckstücke. Ich bin sehr zufrieden.
7 maja 2025
Opinia niezależna
Odpowiedź od Hipearl
Hallo Anke,
wir bedanken uns für Ihre positive Rückmeldung.
Wir freuen uns sehr, dass Sie mit der Lieferung und unseren Schmuckstücken zufrieden sind. Ihre Zufriedenheit ist für uns von höchster Wichtigkeit, denn sie ist die Motivation, mit der wir täglich neue, schöne Stücke für Sie entwerfen.
Ich freue mich darauf, Sie wieder zu bedienen.
Review
I absolutely love HiPearl and your products .The quality is excellent, and the pieces are affordable,shipping is great and very good customer service. I am a repeat customer and will continue to happily purchase more of your beautiful products. Great job 👏👍👍
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Madam/Sir,
Thank you for your detailed and informative review.
We are delighted to hear that you have had such a positive experience with our products, pricing, shipping, and customer service. We consider it our privilege to have customers like you, and we are honored to have you as a returning customer. Your continued support and trust are greatly valued, and we are committed to continuing to create beautiful pieces that bring you joy. If there is any way in which we can improve your experience of Hi Pearl, please do not hesitate to get in touch.
We would like to express our sincere gratitude once again for your invaluable support. 🌸
Absolutely amazing
Absolutely amazing! Glad I took a chance even with mixed reviews. Arrived quickly. I bought 2 necklaces and received 2 free items with them, my only gripe is they're a bit smaller than I thought. Amazing detail on the "dragon playing w/ pearl" necklace, he even has little teeth!
23 kwietnia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Kayla,
Thank you so much for your wonderful feedback!
We are delighted to hear that you are enjoying the necklaces and are pleased to hear that the items arrived promptly and that the complimentary gifts were appreciated as a gesture of gratitude. We apologize for any inconvenience caused by the size, and we thank you for taking the time to share your feedback. Your comments will help us improve our product.
Your support and kind words are deeply appreciated. If there is any further action we can take to enhance your experience, please do not hesitate to get in touch. It would be our pleasure to serve you again.
PHOTOGRAPH IS BETTER THAN PRODUCT
The earrings area huge disappointment! They photographed much better and larger than they are.
They have a generous return policy, however, they make it very difficult and costly to return the item. I chose to forego returning them because the net difference between the cost of the item and the cost to return wasn't worth it. I simply will not order from them again.
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Lois,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the earrings did not meet your expectations. We strive to provide accurate representations of our products, and we regret that the size and appearance did not align with what you anticipated.
We understand that returning items can sometimes be challenging, and we appreciate your comments regarding our return policy. Your experience is important to us, and we are continuously looking for ways to improve our processes to make returns more convenient for our customers.
We value your input and hope you might consider giving us another chance in the future. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you for your understanding.
Great guality
Received my parcel yesterday, ordered from Germany. The delivery was earlier than i tought.
The most important is the quality. Great guality with excelent Design.
Love to wear this Accessoires.
Thanks alot Hipearl🤩
26 marca 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Claris,
Thank you so much for your wonderful feedback! We are happy to hear that you received your order sooner than expected and that you’re delighted with the quality and design of your Hipearl accessories.
Our goal is to combine timeless elegance with exceptional craftsmanship, and your kind words are a true testament to the quality of our products. We hope you enjoy wearing your pieces for many years to come!
If there is any way in which we can enhance your Hipearl experience, please do not hesitate to get in touch. Wishing you all the best—and thank you for choosing us!
Customer service from Grace was timely
Customer service from Grace was timely, helpful and great!
25 marca 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Madam/Sir,
Thank you for your kind words.
We are delighted to hear that Grace provided you with timely and helpful service. It’s always our goal to deliver great customer experiences. We will certainly pass on your feedback to Grace; I am sure she will be very grateful.
If you have any further needs or queries in the future, please do not hesitate to get in touch. We're here to assist you.
Urig gewachsene Perlen zu aussergewöhnlichem Schmuck gearbeitet
Jedes Mal wieder bin ich begeistert über die wunderschön verarbeiteten Creationen von Hi Pearls. Ich habe schon ein paar Male hier Perlenschmuck bestellt und bin begeisterter Fan geworden! Das - für Europa - eher ungewöhnliche, einzigartige Design des Hi Pearl-Schmucks löst auch grosse Freude bei meinen Freundinnen aus, zum Beispiel zu Weihnachten oder Geburtstagen.
Ähnliches oder Vergleichbares gibt es bei uns im Handel/Verkauf einfach nicht, da liegt der klassische Stil (geknotete, runde Perlen als Kette, gefaßt, oder als Ohrstecker).
Richtig urig gewachsene Perlen zu originellen Ohrringen oder Anhänger zu verarbeiten, das erhält man hier in Deutschland nicht. Da meine Freundinnen und ich zwar schon Ü60 sind, aber noch flippig - und nicht bereit sind für das obligatorische Twinset und Faltenrock … tragen wir unsere Perlen eben auch gerne gegen den damenhaften Modestream! Unsere Generation war/ist Punk und New Wave! Unser Schmuck auch … anders, gegen den Strom! Meine grösste Anerkennung den Designern und den kunsthandwerklichen Künstlern, die diese Werke schaffen!
25 lutego 2025
Opinia niezależna
Odpowiedź od Hipearl
Hallo Christa,
wir danken Ihnen für Ihre begeisterte und liebevolle Rückmeldung. Es freut uns, dass Sie und Ihre Freundinnen Freude an unseren Perlenschmuck-Designs haben. Ihr Enthusiasmus und Ihre Leidenschaft für unsere Kreationen sind eine große Motivation für uns. Wir sind stolz darauf, dass wir mit unseren ungewöhnlichen und originellen Designs Ihren individuellen Stil und Ihre Lebenseinstellung treffen können. Es ist toll zu hören, dass Sie unseren Schmuck nicht nur als Accessoire tragen, sondern als Ausdruck Ihrer Persönlichkeit und Ihres Stils! Ihre Anerkennung bedeutet uns sehr viel, und wir werden weiterhin mit Hingabe und Kreativität daran arbeiten, Schmuck zu schaffen, der genau diese besondere Note hat. Wir hoffen, dass Sie und Ihre Freundinnen noch lange Freude an unseren Stücken haben und vielleicht das eine oder andere neue Schmuckstück bei uns entdecken werden.
Nochmals vielen Dank für Ihre wunderbaren Worte!
Every item is hand crafted and is…
Every item is hand crafted and is extremely beautiful. Great quality at a reasonable price
27 lutego 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Jeanne,
Thank you for your review. We are pleased to hear that you appreciate the craftsmanship and quality of our products. We aim to provide beautifully handcrafted items at a reasonable price, and your feedback is very important to us. If you have any further questions or need any assistance, please do not hesitate to contact us.
We are always here to help you! 😊
Very satisfied with both rings…
Very satisfied with both rings purchased! I have always wanted a black pearl ring, and now I have 2! Very affordable and the free gifts were a treat! Highly recommended.
5 marca 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Emilie,
Thank you so much for your wonderful feedback! We are delighted to hear that you are satisfied with your black pearl rings and that you now have the two you desired. We're also glad that you found them affordable and enjoyed the gifts. Your recommendation means a lot to us, and we hope you continue to enjoy your beautiful rings. If there's anything else we can do for you, please don't hesitate to reach out.
Thanks again for choosing us! 😊
Took time to finally get the missing…
Took time to finally get the missing product but I finally received it along with 2 free gifts.
I am very satisfied with their customer service. They do stand by their orders.
1 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Deborah,
Thank you so much for your kind words and patience!
We are delighted to hear that you have finally received your product and that the complimentary gifts have enhanced your experience. Our team is dedicated to providing you with the highest standards of service and is committed to ensuring the satisfaction of each and every customer.
If there is any further assistance you require, please do not hesitate to contact us. We would like to express our gratitude.
STAY CLEAR OF THIS COMPANY...
I ordered several items at the start of December for Christmas that delivery said would be in time for Christmas Day. They arrived the second week in January. I tried to cancel the order before January but was told I couldn't cancel all and could only have a £20 discount. I've tried to reach out as the 60 DAY RETURN states but I'm not receiving any communication at all. Stay clear of this company.
12 grudnia 2024
Opinia niezależna
Odpowiedź od Hipearl
Dear Madam/Sir,
We sincerely apologize for any inconvenience caused.
Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
Typically, we strive to reply to most customer emails within 24 hours. However, during non-working days or peak shopping seasons, there may be delays due to the high volume of inquiries. Please rest assured that we never overlook customer emails.
If you don’t receive a response for a long time, it could be due to special circumstances, such as our reply going to your spam folder or being blocked by your email server—this has happened with some of our customers in the past.
Don't worry, whatever issues you may have regarding your order, we are committed to resolving them promptly to ensure you don't incur any losses.
Please provide your order number here or feel free to contact our customer service team manager at mandysong15@gmail.com.
Thank you for your understanding.
Do not order from this company
Do not order from this company! It took them three weeks to even process my order which was a Valentine’s Day gift. Now I have to go out and purchase something else because it still hasn’t even shipped! Zero communication unless I reach out to them and the response was the time between my order and them processing was too long to cancel so I would be charged!! STAY AWAY FROM THIS SCAM SITE!!!!!
23 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Andrew,
We sincerely apologize that your order did not arrive as expected.
Rest assured, we process all orders as quickly as possible. If there has been a delay in shipping, there is likely a specific reason for it. We want you to know that we share your desire for prompt delivery.
As you may be aware, we are currently in a busy shopping season, which can lead to slight delays in order processing and shipping times.
We do not believe that good service means immediately canceling an order without any communication when a customer requests it. We strive to engage with our customers and listen to their genuine feedback to improve our services. This is why we attempted to negotiate with you when you requested to cancel your order. I trust that our customer service team has never stated that we do not accept order cancellations. I apologize if you disagree with this approach, but rest assured, you can trust that choosing Hipearl will not result in any loss.
Our customer service team manager will send you an email about this order issue, please check your mailbox, thank you.
Why did I give this company such a rating?
The story began in November of last year when I ordered a pair of pearl earrings from this company as a gift for my wife. There was a discount, festive gift packaging, and an offer of an additional, less expensive pair of earrings for free. But! I wasn’t sure if my order would arrive before Christmas. After corresponding with customer service, they assured me that everything would arrive on time. I trusted them. And indeed, it did.
I gave my wife the pearl earrings, but my dear wife noticed that the earrings were... different colors—one was green, and the other was gray. That’s how this unexpected problem came to light... I was angry, and my wife was a bit disappointed.
After New Year's, I contacted customer service again and had to wait quite a while for a response. But eventually, they replied—apologizing for the mistake and assuring me that they would send another pair of earrings in the same green color. They also told me that I didn’t need to return the mismatched pair I had received in December.
I relaxed a bit and started wondering how many months it would take for the new earrings to arrive. But to my surprise—and to the company’s great credit—the earrings arrived in January, just 10 days after our conversation.
I want to say a big thank you to HiPearl for their compensation and customer care. I recommend this company as a good manufacturer of earrings and a seller that treats its customers with integrity.
1 lutego 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Ivans,
Thank you so much for sharing your experience with us! We truly appreciate your understanding and patience throughout the process. We are delighted to hear that the new earrings arrived promptly and that you were pleased with our customer service.
At HiPearl, we strive to provide high-quality products and exceptional service, and your feedback reaffirms our commitment to our customers. We’re glad that you and your wife are satisfied with the resolution.
Thank you for recommending us, and we look forward to serving you again in the future!
Scam- BEWARE / Fraud
I have waited around month since my order was placed, no update or response’s. I have sent multiple emails.
I placed a large order for multiple products. To receive no reply or response. Some of the worst customer experience. I have ever had.
Terrible customer service, definitely a fraudulent site and I would suggest using another website.
I am now in discussions with my payment provider to do a reverse back charge to recover my money.
Absolute SCAM
6 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Matthew,
We sincerely apologize for any dissatisfaction you may have experienced with our service.
After searching by your name, we found one order associated with you, order number UK000001124. We responded to your emails sent on January 20, January 22, and January 28. It’s possible that our replies ended up in your spam folder, or that our customer service emails were mistakenly marked as spam by your email server.
Regarding the email you sent five hours ago, we have not yet responded, but please understand that this is not due to intentional delay. We receive a high volume of customer emails and may not be able to reply immediately.
To clear up any misunderstandings, I will send you an email from my personal email address, including screenshots of our previous replies. Please also check your spam folder.
The first part of your order has been shipped and is on its way. We hope you receive it soon, and we sincerely apologize for any inconvenience this may have caused.
Thank you for your understanding.
I love this company!!
The necklace I bought is beautiful and well crafted. The surprise necklace is beautiful and will make a great gift.
The packaging was perfect.
For anyone that leaves a negative review, you should check yourself. This is a great business and I will buy from them again.
30 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Carissa,
Thank you so much for your kind words! We're thrilled to hear that you love the necklace and found the packaging perfect. Your support means a lot to us, and we truly appreciate your positive feedback. We look forward to serving you again in the future!
NICHTS kaufen !!!!
NICHTS kaufen !!!!! Billiger Modeschmuck aus China , der nicht mal 1 Euro wert ist . Ewig lange Lieferzeit und dann zur Krönung fehlt noch ein Artikel . Ich hoffe ich bekomme mein Geld zurück
30 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Liebe Melanie,
Wir entschuldigen uns aufrichtig, dass unsere Produkte nicht Ihren Erwartungen entsprochen haben. Seien Sie versichert, dass Hipearl sich der Bereitstellung hochwertiger Produkte und Dienstleistungen verschrieben hat. Wir möchten betonen, dass Sie durch die Wahl von Hipearl keine Verluste erleiden.
Wir versenden auf jeden Fall die von den Kunden bestellte Produktmenge. Manchmal teilen wir Bestellungen jedoch in zwei Sendungen auf, damit unsere Kunden ihre Pakete schneller erhalten. Bitte geben Sie Ihre Bestellnummer an, damit ich dieses Problem schnell prüfen kann. Vielen Dank für Ihr Verständnis.
Bad quality, long wait
I ordered on Jan 5th and then heard nothing for a very long time. The order arrived today, on Jan 28th. I did reach out to customer service and they responded to me and offered me an apology item.
The items are very cute and unique in their design. But as a person who wears a lot of pearl and owns some very expensive, real pearl jewelry, there is no way that the material used in this jewelry isn’t plastic. The “pearl” is way too light, extremely easy to scratch, and the metal parts aren’t glued on properly. J ordered the shark necklace, the sharks tail turns if you just touch it lightly. I’m afraid it will fall apart soon.
Overall, pretty pricey for cheap and bad quality, and you’re going to have to wait forever until your order arrives. Customer service was okay though, and the designs are unique.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Celina,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize.
Regarding your concerns about product quality, please rest assured that our products are made from the highest quality materials. If any quality issues arise, we offer a warranty for our products.
Please feel free to reach out to our customer service team at service@hipearl.de, we will help you solve this problem.
Thank you for your understanding.
Unfortunate
So far, not too good. I placed an order the first week of January and have not received any information or status of my order. I am very disappointed. I also sent a message and have heard nothing.
27 stycznia 2025
Opinia niezależna
Odpowiedź od Hipearl
Dear Merridy,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
I checked your order and it has arrived the destination, you will get it within 36 hours. I will also send you an email about the order status, please check it, thank you.
PLACED ORDER OVER 30 DAYS AGO
PLACED ORDER OVER 30 DAYS AGO. excuse after excuse demanded a refund nothing yet DO NOT ORDER THIS IS A SCAM
18 grudnia 2024
Opinia niezależna
Odpowiedź od Hipearl
Dear Ginn,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
We do not believe that good service means immediately canceling an order without any communication when a customer requests it. We strive to engage with our customers and listen to their genuine feedback to improve our services. This is why we attempted to negotiate with you when you requested to cancel your order. I trust that our customer service team has never stated that we do not accept order cancellations.
If you still wish to cancel your order, we can assist you with that and provide a full refund. Please provide your order number so I can help you with this issue.
Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses. Thank you.
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