Doubletree by Hilton Heathrow Recenzje 427

This was a staycation... I personally called hotel to see if pool and jacuzzi were open and working. I was told by 2 employees that they were working. Once we arrived and paid we found out jacuzzi was NOT working and there was nothing they could do about it. 1 person working the front and 6 people in line. Lots of kids in jacuzzi because jets were not working. Once she knew our reservation was made through hotels.com she said since it was done through a 3rd part there was nothing she could do about it. Rooms were decent but curtains dirty and tub was clogged. This will be the last time we stay at this hotel again. I’d rather take my money elsewhere. Speaking to other guests from out of town and their experience was the same.. not impressed at all.

After researching hotel safety precautions under Covid, I chose a Hilton because of their professed protocol.
Part of that protocol where a tool is “sealed” with a big blue sticker after being serviced to show the room is sanitized and no one has entered the room to compromise the cleanliness.
When I opened the door it was apparent the sticker was very loose.
My usual practice is to bring my own quilt and pillow whenever possible. Upon removing the comforter and pulling down the top sheet, there were depressions in the fitted sheet that indicated pressure (like that of a human body) had been applied to a large area of the sheet, pushing it down into the mattress pad.
I called the front desk to report the problem and was told there was nothing that could be done, as there was no staff available. When I persisted, I was told it would be a 45 minute wait until the line desk clerk could bring me a clean sheet. A bed in another room was not an option as the hotel was full.
At 10:50 the desk clerk did bring clean sheets and a mattress pad. The sheets were wet.
I slept wrapped in my own quilt.
Never had this problem at a LaQuinta.
The room itself is spacious and appealing.

we booked to stay at Double tree park Vista by Hilton ,Gatlinburg . TN for the nights of 3/31/21 to 4/1/21 using my HH points at the recommendation of Diamond member representative. When we arrived we found out that the hotel is very outdated and the room that was given had full of old food items left over in the refrigerator from the previous guest . In addition the bath tub had hairs , toilet seat had stains and used old shampoo bottle were left on the bathroom floor.
The bed sheet and pillow covers were old and not changed.
The night general manger came up clean the room himself and WE changed the bed sheet and pillow cases ourselves.!
The Manager Daniel promised to return full Hilton Honors points for two nights since we were not satisfied with the stay.
I called next morning at 11 AM at the number that was listed on the parking tag of Double tree Park Vista Gatlinburg . TN to cancel the next night stay and was assured that next night room reservation will be cancelled and Hilton honor points will be re credited.
The day Manager “John” refused to honor the return of 55 K Hilton Honor points back to me and was not helpful at all and adamant in keeping my HH 55 K points !!!!
I had to call back Diamond desk member representative to get my points back .
It was such a horrendous stay at Double tree Park Vista Hotel in Gatlinburg . TN . !!!!!
DO NOT STAY at this HOTEL !!!!
Losing faith in Hilton Honor Hotel !! b

bad im in atlanta georgia no room service or anything and over priced store closed early so i would starve. Plus security was very bad a known nice young man get hurt because of his job not cool. No but charge full price.

I always thought hilton chain was good. NOT ANYMORE. I am a diamond member and they make me feel like they are doing me a favor for letting me stay in their hotels. The one embassy suites in Parsippany nj was the worst. What a sham. The hotel looks very nice however their is no control over their guests. 100 kids and adults checked in and were running up and down halls screaming for hours. Noone wore masks. I saw noone hand sanitizing. They internet in my room didn't work. They want to fill rooms . They care less about business guests. They want big groups who can do whatever they want disturbing other guests. Customer service offers points. I dont need points. I wanted a peaceful place to work and relax. Not in this hotel. Poor management

CRAP. i am quite angry with them.

I stayed at the Frankfurt, Germany Airport Hilton in January 2021. Sadly, my fiancée left a very nice jacket in the room. She returned to her home in Germany and I returned to the US. I contacted the hotel upon my arrival to the US and after just a couple of emails the jacket was placed in the mail and received a couple of days later!

I want to recognize Yvonne, Front Desk Operations Manager, Hilton Frankfurt Airport / Hilton Garden Inn Frankfurt Airport. She was attentive to my problem, prompt and very courteous! Please recognize and thank her for her efforts!

Stayed at the Tulsa International airport Hilton on February 28th. The reason I like staying there is their free shuttle and proximity to the airport terminal. My flight came in at 9:30, called for the shuttle, but it was not available. I had to pay a taxi $20 to go a quarter of a mile or so. I've used the shuttle in the past with no problems. Now I'm told there is no guarantee that the shuttle will be available. It lists shuttle on the website, with no mention of limited availability. There is no other reason that makes staying at that location worthwhile. Nothing is close except the airport. The remote control, didn't work and lamp didn't have bulb. My complaints were met with little concern. I'll never stay there or for that matter, any Hilton in the future.

Been staying in Hilton's all over the United States for over a decade. Only once did I question the cleanliness of a room and I was immediately moved to another room and upon my inspection found it to be much cleaner. I've only had above and beyond outstanding service at every location I've stayed in. My favorite location is in Chicago, my second favorite is in Virginia Beach. I love being part of the rewards program, the point system is so easy to use and when I've had questions all staff were more than helpful in finding answers and helping me with any accomodations. They have awesome promotional packages and time share deals. The price matching is truly next level. Everytime I stay in a Hilton location or affiliated hilton location I've learned about new benefits and deals. I've only ever encountered positive and helpful staff, even on the phone, even during holidays, even during peak hours. Their app is easy to use and their websites are even easier. They can do just as much, if not more on their customer service line by phone. I like the company, I like the idea behind having a consistently nice stay no matter where I am going. There are definitely nice hotels of less prestigious names, and for sure much nicer and elite hotel chains around, however being a frequent traveler my personal choice is Hilton. For price, service and accomodations I enjoy my stays very much.

Terrible hotel. Refused donations to support military troops and made them be recollected! Will NEVER use any of the hotels in the chain again and cutting up my hilton honors card - which by the looks of the reviews on here is not honoured anyway!!!

The employees on this location steal from customers . Let me start with saying that I will never ever tough I will be writing a report like this to this hotel since I trust soo much the Hilton and I always choose Hilton , well I stayed there on 02/05/2021 and let me start by saying was horrible what I went thru in this location , I left my hotel room on a rush and I left behind my wallet with all of my important documents like ID and social security , $600 cash and all my credit cards , when I realized I called the staff at this location and ask them about all of my personal stuff , mind you I couldn’t take my fly back home because is obvious that I need my ID to fly back home well I couldn’t fly back home I couldn’t stay in any other place because their staff rob all of my stuff what a shame on this people I had to stay on the street with nowhere to go , how do you have a staff that those this things , how ??? Is a crime to steal people’s stuff , what a shame for this corporation and no one help me or gave me any answer , how can you treat your guess like that , I will never ever will stay in any of your hotels any more I will def share this with all my friends and all of my social media platform , how can you hire this type of employees , how could you offer a service that you charge for but again they will steal from me , this is unacceptable and intolerable, I hope all of you guys read this and never ever book in this hotel ever , is horrible to be left out in the street with no money or ID . This is the lowest of the lowest I had ever experience in my entire life , I wanted to shared this with the people , they are not there to look out for you they are there to rob you at the first opportunity they will get , so think twice before you book any room with this hotel , they don’t deserved our money . They rob in these location. Book in another hotels I will never book here ever again , they steal from their customer

Had a horrid experience July 4th, 2020. After going back and forth for almost 2 weeks with Hilton’s Corporate Office as the Hotel itself wouldn’t remedy or the Manager would not call me back. I was given points and a certificate for my family’s troubles. So now on NYE, we been on the phone for 1 hour with two different reps. Not only they sound like it’s their first day on the job but claims Hilton does not price match! Also they stated that 2 adults and 1 small child cannot stay in a King bed room as per fire code? One rep said he reserved us a room but the next rep said he didn’t but the hotel claim neither one of them did! WTH Hilton! Do you just hire anyone? Never again. Waste of time I cannot recoup.

Tony was extremely per a onable as nd helpful in getting me the room I w as need.
Many thanks.
Donna Woodmsn
I've been here with my family in October and we enjoyed it then.Its great to have a pool and jacuzzi.
Everyone working here is friendly snd helpful.
The coffee is even good .
The best rooms are the suites,you feel like you're at home. but without all the day to day chores.

Love many hilton hotels but the website is junk. IF it isn't for the captchas to get in the site to check points you will see 404 or error pages when you click activity or promos pages. Get it together!

My daughter and I decided to start traveling more often and called the Hilton honors program in order to hear about their travel options. When we chose the hotel we would stay at we were informed there were a few blackout dates in the summer, it turns out it is the entire summer, from the beginning of April to September: that's 5 months! We were never told there is an up charge if we wanted to stay during that time and it's an extra $200 for four nights. We signed up so that we could listen to their speech about their travel / timeshare options and they lied to us in the very beginning. Logic dictates if they lie now they will continue to do so, and I refuse to lose any more money to them. I highly recommend everyone stay away from a company of liars.

First the facts: In November, 2019, we booked a one night stay at the Frankfurt Hilton via booking.com for May 1, 2020, and it was a non-cancel booking. We were taking a world cruise from January, 2020 – May 1, 2020 and the hotel was to be used for our layover before returning to the USA. The pandemic changed all that and hallway through our world cruise we were forced to fly home from Sydney. Once we got home we contacted all the airlines, hotels, and car rentals about the problem we were refunded the fees we paid except for booking.com and the Frankfurt Hilton. They insisted it was a no cancel booking so I lose my $102.43. I even asked for a voucher for a future stay rather than a credit to my credit card, but they still said no and kept my money. I decided to dispute the charge via my credit card company and well after the 90 day limit for the booking.com response I got word that Capital One decided booking.com was entitled to the $102.43 due to the pandemic overriding the credit card dispute rules.
So I want to congratulate booking.com and the Hilton Garden Inn at the Frankfurt Airport for winning this dispute and I hope they enjoy the full amount of $102.43. I also want to inform them that we have traveled a great deal in the past and once we have a vaccine (soon I understand); we will be traveling a great deal again. We have a daughter and her family living in the UK and we travel there at least once a year. We also average at least 30 days/year on cruise ships. 2021 is also the year we are planning on traveling the USA to take in everything we have yet to see. Naturally there will be many cruise lines, airlines, hotels, and car rentals involved, but sadly we will not be using booking.com or any of the Hilton Hotels or their subsidiaries for these excursions. So again, enjoy the $102.43 you won the right to keep.
By the way, Capital One, I opened a new card which allows me to charge in other countries without a conversion fee. Looks like I may not need your card in the future.

I will never spend a cent in a Hilton brand hotel again! My alcohol was tampered with at home2suites Middletown. The staff were unprofessional to say the least. The carelessness, and nonchalant behavior they displayed when presented with an issue was troubling. My belongings was moved around. I had wine and spirits on the counter that was moved to the top of the refrigerator. I’ve never had anyone touch my personal belongings and I’ve stayed at many hotels all around the country, and haven’t encountered this nonsense. Even at the height of Covid, they believe it’s okay to clean ones room, and use those same gloves to touch my glasses and food. The staff must believe that I don’t remember how much alcohol I left in the bottle. I was told by a executive at the Hilton brand, that if I don’t want my belongings touched I should put them in the closet. Wow that was great advice and superb deflection! I will continue to spend my money at the Marriot, Hyatt etc as long as they continue to provide great customer service to the consumers who keep them in business.

Every review you see here! BELIEVE THEM! I’m literally sitting in a broken hotel unit that they refuse to switch me to another room, it’s 80 degrees here and I called not only the front desk but the 1800 number and they WILL NOT help you!

It’s too bad experience so you can’t believe it, poor customer service and steal your money from credit card and then go ahead and spend a week trying to fix it.