My item arrived broken so i contacted customer service. Their replies were very quick and the problem was resolved. Very happy with my experience
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Item took nearly a month to arrive after several emails asking for updates. When the item did arrive it was not needed as it took that long to come , i did ask to cancel my order when i spent nearly a... Zobacz więcej
Reakcja na opinię
I contacted Hike Summit as I had accidentally received the wrong size shoe and I requested to swop the shoes for the correct size. I had an immediate response & an apology. And that the correct size w... Zobacz więcej
Had a little problem with my card details not registering but sent an email and the support team replied almost immediately and help me sort the issue in no time! Thanks guys! definitely recommend... Zobacz więcej
4,0
Dobra
20 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My item arrived broken so i contacted…
My item arrived broken so i contacted customer service. Their replies were very quick and the problem was resolved. Very happy with my experience
17 kwietnia 2026
Opinia niezależna
Was sent the wrong size shoes and…
Was sent tolhe wrong size shoes and they are sorting a correct size pair and said we can donate the wrong size pair.
Very quick reply and good result
Thanks
6 kwietnia 2026
Opinia niezależna
Scam website, reselling Temu items for 10x their price
This website is a total scam. Ordered womens shorts for £35 and they’ve arrived nothing like the picture and have been shipped in a Temu bag. I waited weeks for this to arrive so it’s just the usual scam site. Awful quality, not what I’ve paid for.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Rubbish !
Terrible boots and took weeks to arrive. Not waterproof, and not ture to size, very small. This is not a uk company they are based abroad.
30 marca 2026
Opinia niezależna
Odpowiedź od Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My questions regarding payment was…
My questions regarding payment was sorted out quickly and professionally.
23 marca 2026
Opinia niezależna
Item took nearly a month to arrive…
Item took nearly a month to arrive after several emails asking for updates. When the item did arrive it was not needed as it took that long to come , i did ask to cancel my order when i spent nearly a month waiting for it but they said i couldnt cancel and would be able to return it when it arrived. Their return options however are to send it back overseas and fund that youself which can cost nearly as much as said item or a 50% refund and keep the item or swap for free. Which is ridiculous , i will never buy of this company again i wish id never ordered off them and would recommend people dont make my mistake and save themselves time and money.
30 marca 2026
Opinia niezależna
Odpowiedź od Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Instead of making me return a item that…
Instead of making me return a item that was sent in wrong colour they allowed to keep it and sent me the item
17 marca 2026
Opinia niezależna
Exceptional Professionalism and Operational Agility
It is rare to find a support team so aligned with the fast-paced needs of their partners. I truly appreciate the seamless experience and the high standard of service they consistently provide.
12 marca 2026
Opinia niezależna
Customer service great
Customer service great, resolver issue straight away
9 marca 2026
Opinia niezależna
Scam site
Ordered a poncho. It took almost a month to arrive from China and when it did it was not the item I ordered, it was more like the sub £10 item I'd ordered from Amazon the previous year , not the £35 poncho I'd ordered on the site. Was given the usual chinese scam product options (send back at my expense for full refund or keep for a half refund). Save your money and buy elsewhere.
11 lutego 2026
Opinia niezależna
Odpowiedź od Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Very easy company to communicate with.
28 lutego 2026
Opinia niezależna
Awesome customer service
Immediate response to my question, that is great customer service.
25 lutego 2026
Opinia niezależna
Very good customer service
Very good customer service. The item took a bit longer to arrive than expected and there was an issue re the sizes. No doubt my fault. All issues resolved. Will use again.
23 lutego 2026
Opinia niezależna
Great company and customer service
Easy to order and to get through to customer services, sent an email regarding tracking and was replied to within about 1-3 hours (considering usually some companies don’t even reply, this is great!)
17 lutego 2026
Opinia niezależna
Excellent customer service
Unfortunately, the product I received was faulty. I contacted customer services who responded very quickly with 2 options of solutions for me,
Friendly & efficient customer service.
11 lutego 2026
Opinia niezależna
Quick response to question
Quick response to question, very happy with services.
3 lutego 2026
Opinia niezależna
Great customer service!
Had a little problem with my card details not registering but sent an email and the support team replied almost immediately and help me sort the issue in no time!
Thanks guys! definitely recommend from customer service alone. :)
2 lutego 2026
Opinia niezależna
I contacted Hike Summit as I had…
I contacted Hike Summit as I had accidentally received the wrong size shoe and I requested to swop the shoes for the correct size. I had an immediate response & an apology. And that the correct size will be sent out straight away and that I can keep the wrong ones as an apology. What wonderful customer service x
29 stycznia 2026
Opinia niezależna
quick responce brilliant
25 stycznia 2026
Opinia niezależna
Very quick in helping me with my query…
Very quick in helping me with my query and was easy to order, looking forward to my new items
24 stycznia 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.