It couldn't have gone better. A great team of guys, Lewis, Nicky, and Kenroy worked on the installation and in the rain to make sure we had the system running. No fuss, very neat job and they did th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really poor and inconsistent communication from staff over the weekend in response to a complete loss. Staff appeared to not know or be able to give details on procedures. Consistently told that so... Zobacz więcej
Reakcja na opinię
What can I say but a great efficient install. Richie and Darren installed from outside to inside with no mess and in good time. Once up and running everything worked perfect and Richie explained every... Zobacz więcej
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My broadband fibre was installed today. Darren and Ritchie were excellent at installing and wasted no time getting the job done. Ritchie explained everything in very easy to understand language and as... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca internetowy
- Dostawca usług internetowych
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
Informacje o Highland Broadband
Napisane przez firmę
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Dane kontaktowe
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, Zjednoczone Królestwo
- 0330 236 9900
- highlandbroadband.com
4,7
Doskonała
1 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Installed on time no issues continues…
Installed on time no issues continues to perform
18 kwietnia 2026
Odpowiedź od Highland Broadband
Hello Michael,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your broadband service, we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Odpowiedź od Highland Broadband
Hello Helen,
Thank you for taking the time to write this excellent review, your feedback is very important to us. We are delighted to hear that you are enjoying your broadband service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
What a proficient team
What a proficient team! Many thanks to michael, kris and stephen for their knowledge, expertise and putting up with lots of husky hair !! Take care guys and huge thanks to all at Highland Broadband and the rep, Liam xx
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Marion,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such proficient and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Tha man installing equipment was very…
Tha man installing equipment was very helpful and polite also the men laying cable through garden did not make a mess.
9 kwietnia 2026
Odpowiedź od Highland Broadband
Hello Elizabeth,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
My broadband fibre was installed today, good work!!
My broadband fibre was installed today. Darren and Ritchie were excellent at installing and wasted no time getting the job done. Ritchie explained everything in very easy to understand language and assisted in setting up a couple of devices to ensure I knew what to do. Once again great job, well done.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Alan,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
What can I say but a great efficient…
What can I say but a great efficient install. Richie and Darren installed from outside to inside with no mess and in good time. Once up and running everything worked perfect and Richie explained everything clearly and easy to understand so all our devices are now connected fuss free. Perfect guys.. Thank you.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Stephen,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Really poor and inconsistent communication
Really poor and inconsistent communication from staff over the weekend in response to a complete loss. Staff appeared to not know or be able to give details on procedures. Consistently told that someone would call back in x hours but they never did.
Contacted HB on Monday and to be fair they did send an engineer straight out who fixed the problem, however was told that complaints department would call back within 48 hours, it's now Thursday and guess what, nobody has called me back!
Update- shortly after submitting this review, I had a phone call and what felt like a genuine apology from Matt. He also stated that learning opportunities have been identified and he has put a small credit on my account. Upgraded to 3 stars.
9 kwietnia 2026
Odpowiedź od Highland Broadband
Hello Keith,
Thank you for taking the time to submit this review and for bringing this to our attention. We are pleased to hear that a resolution has been met on this matter and that you have received friendly Customer Care.
If you do wish to talk further, please reach out to our team on 0330 236 9900, we would be happy to help.
Best wishes,
Highland Broadband
Excellent
John and Chris came to fit my broadband today.First class in every way.Explained the whole process and you would never know they were here as the garden is exactly as it was before they arrived.The lads are a credit to Highland Broadband.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Niall,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
It couldn't have gone better
It couldn't have gone better. A great team of guys, Lewis, Nicky, and Kenroy worked on the installation and in the rain to make sure we had the system running.
No fuss, very neat job and they did the vacuuming. Checked the main areas for WiFi connection, updated our devices and the best bit, they were happy and talkative, explained what would happen before it happened.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received friendly and helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
my wifi was working normally with ee…
my wifi was working normally with ee wifi and then they bloody put new cables and made everyone wifi worse so they want to make more money absolutely horrible and when i did get highland broadband they made my wifi worse as i couldnt connect and i paid for 500 mbps but im only getting 49 mbps absolutely bullshit
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello,
Thank you for taking the time to write this review, your feedback is very important to us. We of course want all our customers to always enjoy the fastest and most reliable full-fibre service and are sorry to hear that you are experiencing these issues.
For us to fully explore this we do need more details, if you could please call us on 0330 236 9900, so that we can identify your account and resolve this issue?
Thanks and best wishes,
Highland Broadband
Fantastic service straight forward…
Fantastic service straight forward installation friendly service would recommend.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Alex,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darrin and richie were amazing quick…
Darrin and richie were amazing quick effeicient and really helpful highly recommend thank you so much
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Danielle,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such efficient and helpful customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Renewed Contract.
I was out of Contract come May,so as I have had no trouble with Highland I called and renewed and it took all of 5 minutes.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Andrew,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Stephen and Andre were terrific
Stephen and Andre were terrific. The whole thing was done excellently. It was great service. The guys were very professional and knowledgeable. Very impressed.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Derek,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and professional customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
What a wonderful team
What a wonderful team !
Nikki and Matt did an amazing amazing job. My father is 92 and still loves to do his research on his computer, watch TV and spend hours on the phone. The Highland Broadband team knew exactly what programme to put us onto, how our house configuration worked, and helped save us £12.50 a month!!
Great job all round, Thank you!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Odpowiedź od Highland Broadband
Hello Jamie,
Thank you for taking the time to write this excellent review. We are delighted to hear that you received such efficient customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Darren and Richie top notch!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Sara,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you experienced such excellent customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Threatening email
I was happy with my installation all being done on time and was told when I agreed to the contract that installation was done free of charge. I had to reply to BDUK to confirm that it was done satisfactory which I did the next day. I had further emails after that from BDUK so assumed I had not done it correctly so filled it in and submitted again. This happened 4 times in total. The thing that really bothered me was the threat email from Highland broadband that my service would be suspended if I did not do it. When I called to find out what the threat was for, I was told that they could see that I had in fact sent it and they were sorry. I shouldn’t have to do anything or be threatened for not doing something when I was told if was free! Threaten me again and you can suspend the service if you want. Plenty of providers out there that would be happy to take my business. Shocking treatment of a new customer.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Frank,
Thank you for taking the time to submit this review and for bringing this to our attention. We have spoken with our Customer Care team, who have advised us that they have been in contact and come to a resolution on this matter.
If you do wish to talk further, please reach out to our team on 0330 236 9900, we would be happy to help.
Best wishes, Highland Broadband
Micheal Stephen and Kris came around…
Micheal Stephen and Kris came around great service fast and were enjoyable to chat with
10/10
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Brodee,
Thank you for taking the time to write this fantastic review. We are very happy to hear that your installation went smoothly and that you received friendly and efficient customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal Stephen kris excellent service
Micheal Stephen kris excellent service
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Highland Broadband
Hello Wayne,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you experienced such excellent customer service, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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