Highfield Plumbing and Heating Recenzje 

255
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Mark from Highfield did our work. We have an electric shower that needed the pump and circuit board replacing. I’d sourced a new unit and this was fitted without fuss or mess in a totally comp... Zobacz więcej

Oceniono na 5 z 5

Craig from Highfield came out to look at our underfloor heating with a view of carrying out a service. On examination he identified a number of issues, he would not carry out the service as it would h... Zobacz więcej

Oceniono na 5 z 5

Joshua came to service boiler yesterday. He arrived on time and was very friendly and polite throughout his visit. I am extremely happy with the work he did. Would definitely recommend Highfield plum... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi ciepłownicze
  2. również w kategorii:
  3. Bojlery i ogrzewanie
  4. Dostawca bojlerów
  5. Hydraulik
  6. Inżynier gazownictwa

Napisane przez firmę

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

255 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(255)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 83

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Boiler service

Great availability for a last minute appointment. Kept me updated on arrival time and which engineer would be coming. The gas engineers were very professional and quick when carrying out the boiler service. Really happy with the service would use again.

12 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Boiler service

Kieron and his apprentice came and did our annual boiler service. I found them very knowledgeable and efficient, answering all my questions lol. Highfield Plumbing installed my boiler and a whole new heating system in 2021, and have been back every year to service.

7 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Highfield provide good communication…

Highfield provide good communication and they found time for a visit within a couple of days. Their engineer Martin turned up on time within the allocated slot and got my heating back in working order again within the hour. Cannot fault the service. I had a positive experience with Highfield plumbing.

6 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Great price, great experience

Highfield gave me the cheapest quote. They were very flexible with their booking and arrived on time with good prior communication. They did a fantastic job and I was very happy with the experience overall. I’ll be using them in the future and would recommend them.

23 października 2024
Opinia niezależna
Oceniono na 5 z 5

Top service

Top service, our guy was on time, polite and took care of the issue in no time. His help was massively appreciated

26 października 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. Starting with Sarah who organised everything and finishing with Martin and his colleague doing an amazing job.

24 października 2024
Opinia niezależna
Oceniono na 5 z 5

Prompt and Professional

Reliable service. We have an LPG boiler and Craig is always prompt and professional. We subscribed to the Ultimate Heating Care Plan which gives us peace of mind if the boiler was to break down. We are a business and would have no hesitation in recommending Highfield Plumbing and Heating for a great service at very fair prices.

17 października 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant in an emergency

Craig came out in an emergency on a Saturday afternoon to fix the boiler after another company had damaged it doing a terrible service.
Fixed it in no time and got everything back up and running better than ever.

12 października 2024
Opinia niezależna
Oceniono na 5 z 5

Great service.

Very fast. Friendly service. Cleared up afterwards and no mess left.

Would use again.

20 sierpnia 2024
Opinia niezależna
Oceniono na 4 z 5

Kieran & Martin fitted a large towel…

Kieran & Martin fitted a large towel rail for us and drilled through the internal garage wall to connect to the boiler. All very neat and just how we wanted it, despite the fact that the garage wall was even wider than they had expected. Very pleased. Mike Rose

26 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Well and truly turned over.

Got back from holiday, we had no water.
Called out plumber via Best Technicians, was told call out fee would be £49.
Plumber turned up, investigated for 20mins, couldn't find the problem so left again. Bill....£226.80.
I eventually found the problem was a stop cock under the sink had been turned off by the house sitter who hadn't told us. I'm not a skilled or experienced plumber but managed to find and open a stop cock.
Please exercise caution, don't get ripped off like we did.

25 lipca 2024
Opinia niezależna
Logo Highfield Plumbing and Heating

Odpowiedź od Highfield Plumbing and Heating

Dear Mr shepherd,

Thank you for sharing your experience. I’m sorry to hear about the inconvenience you faced upon returning from your holiday. I appreciate the opportunity to provide some clarification.

When I arrived at your property, you informed me that the exposed stop tap was the only one you ever turn off. Respecting your information, I did not search for additional stop taps as it would have been disrespectful to disregard your assurance. I carried out the necessary investigation based on this understanding, but found the stop tap to be functional, which left us uncertain about the issue.

As an emergency call-out service provider, the company I worked with on this odd occasion has a fixed call-out fee for attendance, regardless of the issue's resolution. Unfortunately, I have no control over these charges. I did communicate with the company to see if any waiver could be arranged, but they advised they would handle it directly with you.

Additionally, had you commissioned my company directly, we would not have charged anything in the instance no resolution was sought, as I explained to your partner.

I understand your frustration with the unexpected cost and I’m sorry for any confusion and inconvenience caused. If there are any further questions or if there's anything I can do to assist you, please feel free to reach out.

Best regards,
Craig

Oceniono na 5 z 5

Fantastic company

Did a fantastic job rang them Tuesday for a quote they came Wednesday and did the work quickly and efficiently I’m extremely happy with the results would 100% recommend

18 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant company

Brilliant company. Rang them at 12:20 with an issue, by 2:30 one of the engineers had come, diagnosed the problem, picked up a new part and fitted it.
The issue still persisted the next day, and an engineer was sent out that morning to fix it for us.
Very efficient company, great customer service and cheap prices. Would use again if any more issues arise, thank you!

2 lipca 2024
Opinia niezależna

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