I spent a lot of time searching online for a pair of shoes I liked, and then I stumbled upon the brand HIDDENWHITE by chance. I noticed them while I was in Hong Kong. To be honest, I didn't feel anyth... Zobacz więcej
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I have three styles of the Hidden White and they are very stylish for dress or casual. They stand out and match my style choices. I had an issue with one pair and the company contacted me and resol... Zobacz więcej
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購入から製品到着までの顧客体験、製品デザイン・質感共に素晴らしいと思います。 ただ、自分の足にはサイズがフィットしない箇所があり、歩くのがやや苦痛なのが残念でした。 具体的には踵部分（heel Counter）のサイズ（高さ）があっていないため、歩くたびに足首のアキレス腱に食い込むのです。 日本人のサイズとの違いかもしれません。
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Delivery took a while but biggest issue is around their return process. You have to email a request for a returns label. There was then a protracted exchange with Hidden White not providing a label... Zobacz więcej
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3,8
Dobra
39 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Odpowiedź od Hidden White
Hi Ricardo!
Thank you very much for your compliments and kind words!
We strive to provide a smooth and stressless online shopping experience for every customer, and we are so glad we delivered that for you.
Thank you again for choosing Hidden White. We hope to welcome you back soon!
I spent a lot of time searching online…
I spent a lot of time searching online for a pair of shoes I liked, and then I stumbled upon the brand HIDDENWHITE by chance. I noticed them while I was in Hong Kong. To be honest, I didn't feel anything special about this British brand at first. But when I received the product, everything was of top-notch quality and definitely worth every penny. I will definitely buy from them again.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Hidden White
Hi Hing Chung!
Thank you so much for taking the time to share your experience with us!
We love hearing that you discovered us while in Hong Kong, and it means the world to our team that the craftsmanship and quality of your new shoes exceeded your expectations. We know there are countless options out there in Hong Kong—well known as a shoppers' paradise—so hearing that our product was "worth every penny" is the ultimate compliment for us as a brand.
Thank you for your support, and we look forward to welcoming you back for your next pair!
They look great but are very stiff and…
They look great but are very stiff and give blisters
22 maja 2026
Odpowiedź od Hidden White
Hi Kyle!
Thank you for reaching out and sharing your feedback with us. While we are glad you like the look of the shoes, we are so sorry to hear that they feel stiff and have caused you blisters.
We want you to know that we are deeply committed to ensuring your satisfaction with both our products and your overall experience. That is why we back our products with a 30-day return policy, which enables customers to try on the shoes and inspect them thoroughly.
If you are planning any future purchases, please feel free to try them on indoors and evaluate your personal comfort within that timeframe. If our products do not meet your standards in any way, you can return them at no charge.
Please let us know if there is anything we can do to assist you with your current pair.
Those are probably the best and most…
Those are probably the best and most comfortable shoes I have ever got. For the price and quality. Will be back for another!!
21 maja 2026
Odpowiedź od Hidden White
Hi Thank you for the review! We are absolutely thrilled that you love the comfort and value of your new shoes.
We truly appreciate your support and look forward to having you back in our store soon!
Well made and designed shoes
Well made and designed shoes. Smooth shopping experience. Speedy shipping. Overall a great luxurious experience at masstige prices!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Hidden White
Hi!
Thank you so much for the glowing review! We are absolutely thrilled to hear that you enjoyed the design. We strive to provide a smooth and stressless online shopping experience for every customer, and we are so glad we delivered that for you.
Thank you again for choosing Hidden White. We hope to welcome you back soon!
WHERE IS MY MONEY ???…
I returned an order for this long but the credit (money) is not yet delivered .
11 maja 2026
Odpowiedź od Hidden White
Hi!
Thank you for your feedback and for bringing this matter to our attention.
Due to a recent high volume of orders, our processing center experienced a slight backlog, which delayed our initial notification. Furthermore, all returned products must undergo a strict quality inspection to ensure they meet our standards before a credit can be approved.
Please accept our sincere apologies for this delay. We can confirm that your full refund has been officially released. Please be advised that the funds should be reflected in your account within 1 to 3 business days, depending on your bank's specific processing times. Kindly let us know if doesn't happen and we will follow up with you until it's completely resolved.
We deeply appreciate your patience and understanding.
The shoes are not fit me when wearing…
The shoes are not fit me when wearing to office. Got hurt.
18 maja 2026
Odpowiedź od Hidden White
Hi!
Thank you for your feedback. We are sorry that you experienced sizing problem.
We are committed to ensuring your satisfaction with both our products and your overall experience. That is why we back our products with a 30-day return policy, which enables customers to try on the shoes and inspect them thoroughly. If you are planning any future purchases, please feel free to try them on indoors and evaluate your personal comfort within that timeframe. If our products do not meet your standards in any way, you can return them at no charge.
While we understand that worn shoes are typically not eligible for a return, we want to assist you in finding a suitable resolution to ensure your satisfaction. Please keep an eye on your inbox, and our customer experience team will be in touch very soon.
Excellent Product!
18 maja 2026
Odpowiedź od Hidden White
Hi!
Thank you very much for your compliment! We truly appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
購入から製品到着までの顧客体験
購入から製品到着までの顧客体験、製品デザイン・質感共に素晴らしいと思います。
ただ、自分の足にはサイズがフィットしない箇所があり、歩くのがやや苦痛なのが残念でした。
具体的には踵部分（heel Counter）のサイズ（高さ）があっていないため、歩くたびに足首のアキレス腱に食い込むのです。
日本人のサイズとの違いかもしれません。
18 maja 2026
Odpowiedź od Hidden White
Hi! Thank you for your feedback. We are sorry to hear that you encountered a sizing issue. It is possible the discomfort in your heel is caused by an incorrect fit.
We are committed to ensuring your satisfaction with both the product and the experience. That's why we back our products with a 30-day return policy. The return policy enables customers to try on the products first and inspect them thoroughly. If our products do not meet your standards in any way, you can return them at no charge.
While we understand that worn shoes are typically not eligible for a return, we want to assist you in finding a suitable resolution to ensure your satisfaction.
Thank you again for your valuable feedback regarding the sizing, as it helps us continually improve our products for our global community. Please keep an eye on your inbox, and our customer experience team will be in touch very soon.
Odpowiedź od Hidden White
Hi James!
Thank you so much for the positive review. Hearing that you're loving the fit and comfort of your new shoes completely makes our day.
We hope to welcome you back again soon!
Very friendly and helpful good quality…
Very friendly and helpful good quality shoe
19 maja 2026
Opinia niezależna
Odpowiedź od Hidden White
Hi Stephen!
Thank you so much for the lovely review! We are absolutely thrilled to hear that you had such a friendly experience with us and that you're loving the quality of your new shoes.
Enjoy your new pair, and we hope to welcome you back again soon!
Got them on white as well
Got them on white as well
Better delivery time
Trainers are spot on 🤝
5 maja 2026
Odpowiedź od Hidden White
Hi Dan!
Thank you for your continued support! We are thrilled to hear that you are loving the pair—making sure they hit the spot is exactly what we aim for. Hope you enjoy the black and white Dani.
We are looking forward to serving you again soon!
Disappointing
I recently bought a pair of Hidden White sneakers, expecting a premium product from what is supposedly a London-based brand. Imagine my surprise when the package was shipped directly from China.
To make matters worse, their sizing chart is completely inaccurate. The shoes arrived way too large. When I tried to arrange a return, it turned out to be an absolute nightmare. The customer service made it so difficult and tedious to get a return label that I eventually just gave up and decided to keep them.
The only saving grace here is the design—they do look good. However, the actual quality is terrible:
Awful Comfort: They are incredibly uncomfortable to wear.
Cheap Construction: The insoles were so ridiculously thick that I had to take them out and replace them with my own.
Appalling Craftsmanship: When I removed the insoles, I discovered that the stitching underneath wasn't even finished!
Shipping also took about two weeks, which is pretty slow.
Verdict: Don't be fooled by the aesthetics. The quality is cheap, the sizing is off, and the customer support is non-existent. Save your money.
27 kwietnia 2026
Odpowiedź od Hidden White
Thank you for your feedback.
We take your comments very seriously and truly value your input. We are a new brand established in London in 2024 and strive to deliver premium quality handcrafted footwear.
We couldn't locate any previous emails from your registered email address (s****julien@gmail.com), name, or surname. Could you please provide the email and sender name you used to contact us previously? This will help us investigate and resolve this for you right away. Please kindly note that our official support team is available only at info@hiddenwhite.com or cs@hiddenwhite.com.
Regarding the return process, we checked our Shopify system and haven't received a formal return request yet. Our customer service team is unable to generate a return label without this system notification.
We also want to address your experience with the insoles. Our Hidden White Exclusive Premium Leather Insoles are engineered with a specific foam density ratio to offer exceptional breathability and moisture-wicking properties. The thicker section features 3D arch support alongside high-rebound molded foam for forefoot flexibility.
Since you mentioned that you would keep the shoes even though the insoles are too thick for you, we would like to send you a complimentary pair of OrthoLite® Eco™ Insoles. Their thinner profile can free up to a half-size of extra room inside the shoe for better adjustment and comfort. Having said that, we also note your comment that the sizing feels too large. We want to clarify that while a thinner insole offers more wiggle room, it may conflict with fixing a shoe that is already too big. We would like to ask for your clarification as we have some confusion to sort out the best resolution.
Both our leather and OrthoLite insoles are highly rated when they are used with our shoes, with hundreds of positive reviews on our website from customers praising their comfort and quality.
Please let us know if you'd like us to send out those replacement insoles, or if you need help getting the return request and refund sorted. We are always here to help, and we look forward to hearing from you, Julien!
Nice shoes and high quality
1 czerwca 2026
Opinia niezależna
Odpowiedź od Hidden White
Thank you very much for your support!
Your compliment is a big encouragement to our team.
We truly appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
Odpowiedź od Hidden White
Thank you for the wonderful compliment! We are thrilled to hear that you find our trainers stylish. Elevating your everyday wardrobe is exactly what we aim for.
The company is responsive
The company is responsive, and overall the experience is positive
24 kwietnia 2026
Odpowiedź od Hidden White
Thank you for your compliments!
Our customer experience team strives to assist customers with every step, from sizing enquiries to return requests. We are glad that our service is to your satisfaction. We look forward to serving you again soon!
“I recently bought the all-white…
“I recently bought the all-white sneakers, and they are very comfortable and stylish. I really enjoy them.”
22 kwietnia 2026
Odpowiedź od Hidden White
Hi Abner!
Thank you for your support and compliment!
We are always thrilled to hear that our customers are enjoying our products. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
The service was amazing
The service was amazing, would definitely buy from you again! Thank you x
13 kwietnia 2026
Odpowiedź od Hidden White
Hi Debbie!
Thank you for your warm compliments! We can't wait to serve you soon. Don't hesitate to grab your favourite pairs in our new colours launching in June 2026!
The product is a good product
The product is a good product. They’re real comfortable., and the design great. I’m still waiting to see the boots.. the one that up to your ankle. You hear from me again when I see those.. thanks
13 kwietnia 2026
Odpowiedź od Hidden White
Hi Harold!
Thank you for choosing Hidden White and for your trust!
We strive to provide high-quality shoe wear to customers. Customers' positive feedbacks are the largest encouragement to our team.
Our Aura Leather Chelsea Boots will be restocked in the last quarter of 2026. Don't hesitate to grab a pair for your winter outfit!
We hope to serve you again soon!
Insane return policy
Delivery took a while but biggest issue is around their return process. You have to email a request for a returns label. There was then a protracted exchange with Hidden White not providing a label and instead encouraging me to throw away the laces and inner soles, then cut through the tongues before sending them a picture to confirm this. I have refused to do this and am still awaiting a reply.
12 maja 2026
Opinia niezależna
Odpowiedź od Hidden White
Dear Stephen,
We greatly appreciate your feedback regarding the frustration you experienced with our returns process.
Requesting a return label via email is part of our standard procedure, which helps us to manage returns efficiently. We appreciate your cooperation in doing so.
We apologise if the exchange of messages felt protracted. As stated on our website, our customer service team aims to respond within 48 hours. Based on our records, we responded to each of your emails within this timeframe. Of course, we will continue to work on improving our response times.
We would like to gently clarify that at no point did we ask you to throw away the laces or inner soles. In fact, our written response encouraged you to keep these components wherever possible, in line with our commitment to reducing waste for the sake of the environment.
We strive to offer high-quality products and prevent returned products that do not meet our standards from re-entering circulation. Our Returns and Exchanges policy clearly states that, as part of the returns process, customers may need to render the shoes unusable. We do not ask customers to scrap every style, as the style you bought creases very easily when tried on. This is why we request that customers cut the tongues halfway down for a full refund.
We share your concerns about the waste of our products. We sometimes suggest alternatives, such as donating the item to charity and sending us proof of donation instead. Ultimately, we just want to provide customers with a convenient return method.
We understand that our return policy did not meet your expectations, and we are grateful that you have taken the time to share your experience with us.
Thank you for your patience and understanding, Stephen.
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