I wish I would have found these reviews first. My order had a shipping label printed 5 days ago with no movement When I called customer service they told me that it could take some time before t... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I would give a five-star review, as the scale is accurate and extremely helpful; however, the product took weeks to get to me - so long, in fact, that I forgot I had ordered it. I'm glad I did, howeve... Zobacz więcej
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Ordering experience was easy. Once the ring came it was easy to get set up. The app works great and only takes a moment to adjust settings to your needs. The ring itself is comfortable and seems prett... Zobacz więcej
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I guess when it sounded to good to be true to I should have known. It did ship fast and seems to work okay so far (not sure how accurate the sleep and stress features are when I had a anxiety attack d... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Herz P1 is a health and wellness brand focused on making wearable technology simple and accessible.
Dane kontaktowe
Stany Zjednoczone
- (877) 309-3614
- support@herzp1.com
- herzp1.com
2,9
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77 recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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ORDERED BUT NOT RECEIVED
I ordered the Hertz P1 smart ring weeks ago. I haven’t received it. I have emailed the company 3 times, but i only get an automated response saying they will get back to me but the haven’t.
I paid £77 for the ring & charging pod. Yet I have received nothing & a frustrated with the lack of communication.
THIS IS NOT OK. IM INCREDIBLY FRUSTRATED…….
27 marca 2026
Opinia niezależna
My scales arrived very late after…
My scales arrived very late after multiple follow ups
When they arrived they did not function
When I complained they offered a discount.
The discount is worthless as the scales don’t function.
They do not reply to ny emails for return or foe the warranty I paid for.
I have now filed dispute with my bank and Pay Pal
Don’t but from these people
17 kwietnia 2026
Opinia niezależna
Don’t waste your time or money
This company is a joke. Customer service is terrible. I placed an order and paid for expedited shipping (3-5 days). After a week, I contacted them to get an update and was told one of my 4 items were on back order so they were waiting for it to become available before shipping all at once. I followed up again and they told me “good news, your item is in stock and shipping this week” that was 2 weeks ago and when I reached back out the reply I got was my items were out of stock. Don’t waste your time or money. I’m now waiting to see if I’ll get my refund.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Diana,
We sincerely apologize for the experience you’ve had, we completely understand how frustrating and disappointing this must be, especially with the conflicting updates you received.
To help resolve this as quickly as possible, we’d like to review your order and provide a clear status. If you are still waiting on a refund, we will prioritize that for you.
Could you please share your order number or the email address used for the purchase so we can locate your order and take immediate action?
We truly appreciate your patience and the opportunity to make this right.
Best regards,
Herz P1 Customer Support
I guess when it sounded to good to be true
I guess when it sounded to good to be true to I should have known. It did ship fast and seems to work okay so far (not sure how accurate the sleep and stress features are when I had a anxiety attack during the day but it said my stress level was normal all day 🥴 and I tossed and turned all night one night and it said I had a good nights sleep 🙄) I am currently arguing with the company because the ring is way to large for me so I wanted to exchange it for a smaller size but I was told I would have to ship it back at my expense and then send the company the tracking number and proof of return and once it’s received at their warehouse I will receive the replacement. Nope, not happening. They advertised on their website multiple times in multiple places “money back guarantee” “every penny back if not satisfied”. Then you can’t even leave a review on their website!!!!!
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Paige Rutledge,
Thank you for sharing your feedback, and we’re sorry to hear about your experience, we understand how frustrating this situation must be.
We’d like to clarify that our money-back guarantee applies to returned items for refunds, while return shipping for exchanges or replacements is typically not covered.
That said, we’d like to help make this right for you. As a one-time courtesy, we can assist with your replacement request for free. Could you please provide your order number or the email address used for the purchase so we can review your case and proceed accordingly?
We appreciate the opportunity to resolve this for you and look forward to assisting you further.
Best regards,
Herz P1 Customer Support
I wish I would have found these reviews…
I wish I would have found these reviews first. My order had a shipping label printed 5 days ago with no movement
When I called customer service they told me that it could take some time before the order would get to GoFo, so that tracking would update?
Shipping delays or being a small company I could have sympathized with, but the answer I got didn't seem genuine.
Like others I started to worry I had been scammed. I wish there were updates from others to see if their issues resolved to see if it's actually legit.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Ashlee,
Thank you for reaching out, and we’re sorry for the concern and frustration this situation has caused. We completely understand how worrying it can be when tracking hasn’t updated as expected.
In some cases, there may be a short delay between when a shipping label is created and when the carrier scans the parcel into their system, which can cause tracking updates to appear delayed even though the order is already in transit or awaiting pickup.
We understand this may not have been communicated clearly, and we sincerely apologize for any confusion this caused.
We’d like to look into your order and provide a clear update for you. Could you please share your order number or the email address used for the purchase so we can check the current status?
We appreciate your patience and the opportunity to clarify this for you.
Best regards,
Herz P1 Customer Support
I would give a five-star review
I would give a five-star review, as the scale is accurate and extremely helpful; however, the product took weeks to get to me - so long, in fact, that I forgot I had ordered it. I'm glad I did, however!
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Comstrat,
Thank you for your feedback, we’re really glad to hear that you’re happy with the scale and finding it accurate and helpful!
We sincerely apologize for the delay in delivery. This was due to disruptions caused by the ongoing war, which impacted our logistics and shipping timelines. We completely understand how frustrating that must have been.
We truly appreciate your patience and are glad the product was worth the wait in the end. If you ever need any assistance, please don’t hesitate to reach out.
Best regards,
Herz P1 Customer Support
Terrible customer service
Terrible customer service. Purchased the smart ring and reached out PRIOR to shipping to manage my order/change the size. They did not update the order before shipping. Had to return the ring AND pay shipping with order number, sent them the tracking number multiple times, followed up with multiple emails. Response time is very slow and most of the time they do not respond at all. I have asked for a new ring or a refund. Crickets.
Don’t waste your time with this company. Spend a little extra and purchase the Oura. Very upsetting.
So, you need me to the information a 15th time?
For anyone reading this, I sent them the order number and tracking number AGAIN. No one contacted me!
18 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Melanie,
We sincerely apologize for the frustration you’ve experienced with your order and our response times. We completely understand how upsetting it is to deal with delays and lack of communication, especially when you’re trying to manage your order proactively.
To make this right, we’d like to process either a replacement ring or a refund as soon as possible. Could you please confirm your order number and return tracking information so we can finalize this for you without further delay?
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it.
Best regards,
Herz P1 Customer Support
Great item
I just about love everything about the ring but the one thing I’m disappointed with is that for me it doesn’t stay charged for the 6 days it’s supposed to.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi David,
Thank you for your feedback, we’re really glad to hear that you’re loving almost everything about the ring!
We’re sorry to hear that the battery life hasn’t met your expectations. A shorter charge duration than expected can definitely be frustrating. Please make sure that your app is updated to the latest version, as we’ve recently released updates aimed at improving battery performance.
We’d also be happy to take a closer look at your case. Could you please share your order number or the email address used for the purchase so we can review this and assist you further?
Thank you again for your support, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
Terrible battery life
I like the functions, style and fit/comfort with my of the Herz P1 ring. However, it’s supposed to have a 6 day battery life and mine is only lasting two days. I have taken care to only recharge when prompted. I have only had the ring for about three months and I’m very disappointed with the battery life.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi,
Thank you for sharing your feedback, we’re glad to hear that you like the functions, style, and comfort of your Herz P1 ring, but we’re sorry to hear about the battery life issue.
A battery lasting only two days after a few months of use is not the experience we want for you. We’d like to take a closer look at this and help resolve it.
In the meantime, please make sure that your app is updated to the latest version, as we have recently released updates that help improve battery performance.
Could you please share your order number or the email address used for the purchase so we can review your case and check the available warranty options? We’ll do our best to find the right solution for you.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
When will it arrive?! Pt 2
Customer
Update1: after receiving a response quickly to this site, I was informed one of the two rings was “suddenly out of stock”, which was delaying the entire order. They gave two options - I chose the second to get the in stock items now, the out of stock ring at the end of April (supposedly when back). No response to my email, no confirmation that the order is shipping, no change on the website to my order status. Service continues to be poor.
Original; Service has been horrible so far - shipping delay without explanation. Submitted an email with order number asking for update - no response. Still waiting
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi J&S,
We’re very sorry to hear about your experience and the lack of updates regarding your order, we completely understand how frustrating this must be.
We’d like to look into this for you right away. Could you please share your order number or the email address used for the purchase so we can check the status and provide you with a proper update?
Once we have your details, we’ll make sure to assist you as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Herz P1 Customer Support
Excellent ring does everything you need…
Excellent ring does everything you need good battery life. Not sure if the sleep monitor is 100% accurate but apart from that excellent
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Marcus,
Thank you for your feedback! We’re really glad to hear that you’re enjoying the ring and its battery life.
We also appreciate your note about the sleep tracking, feedback like this helps us continue improving accuracy and performance.
Thanks again for your support, and if you ever need any assistance, we’re always here to help.
Best regards,
Herz P1 Customer Support
27 days and counting
Order placed 7 Mar with delivery stated 3-5 business days. That was 27 days ago and still no sign of the product. I chased through Paypal and had the postage refunded. They stated they are a small business and working hard to fulfil orders but it would be sent in the last week of March. It's now the 3rd April and I'm worried this is all a scam now.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Charles,
We sincerely apologize for the delay and understand your concern, especially given the extended wait time.
Please rest assured that your order is not a scam, and we truly regret the experience you’ve had so far. There were unexpected delays in fulfillment, but your order is still being processed and prepared for shipment.
We’d like to provide you with a clear update. Could you please share your order number or the email address used for the purchase so we can check the exact status and assist you further?
We appreciate your patience and the opportunity to make this right.
Best regards,
Herz P1 Customer Support
Avoid. Dont buy. Terrible product and customer service!
The ring worked for about three weeks and then stopped connecting, got hot whilst charging and didn't register anything. I have sent 8 emails, had my partner in the US call and text and ive had one response which was the equivalent of "have you turned it on and off again" yes sir I have done all trouble shooting... That was the only time a customer service rep has replied. I dont want this appalling product and want my money back but I cant get in touch with anyone to start that process. Appalling product, appalling customer service. Avoid.
11 lutego 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Elinor,
We’re very sorry to hear about your experience, we completely understand how frustrating and concerning this must have been, especially with the issue you described while charging.
Your safety is very important to us, and we take situations like this seriously. We sincerely apologize for the lack of timely support you received.
We’d like to resolve this for you as quickly as possible. Could you please provide your order number or the email address used for the purchase so we can locate your order and process your request right away?
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Best regards,
Herz P1 Customer Support
Need to return but no reply
Delivered on time but I need to return it due to a sizing issue. I first contacted them about this 6 days ago, and twice since then, but have had no response.
Update - Downgrading to one star following the unhelpful reply. I cannot reply on the trustpilot platform and I certainly won’t be providing the personal information you’ve asked for on a public platform. Instead, please reply to one of the many emails I’ve sent you in the last week.
30 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Jonathan,
Thank you for reaching out, and we’re sorry to hear about the delay in response regarding your return request. We understand how frustrating that must be.
We’d be happy to assist you with the return. Could you please share your order number or the email address used for the purchase so we can locate your order and provide you with the proper return instructions?
Once we have your details, we’ll make sure this is handled as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Herz P1 Customer Support
I love this ring but useless customer service
I love this ring but I ordered the wrong colour. Sent several emails and was asked what colour I required. I replied. Since then I cannot get a reply to any emails. What about the 60 day return guarantee. Got no reply regarding how to do this. Terrible customer service I advise people not to use this company, there are much better companies out there
19 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Ann,
We’re really sorry to hear about your experience and understand how frustrating it must be not receiving a response.
We’d like to help resolve this for you as quickly as possible. Could you please share your order number or the email address used for the purchase, along with the color you’d like to exchange for?
Once we have your details, we’ll review your case and provide you with the proper return or exchange instructions right away.
Thank you for your patience, and we look forward to making this right for you.
Best regards,
Herz P1 Customer Support
Steer clear
Ordered a smart ring on March 13th and to date, March 30th, have had nothing, no delivery, no reply to any of my emails asking where my order is, nothing. I wouldn't go near this company and I will be asking my bank how to retrieve my money. Steer clear!
I’m not sharing my details or order details publicly, I have emailed 3 times now, I will go and send another, hopefully it t gets a reply.
30 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Victoria,
We’re very sorry to hear about your experience and understand how frustrating it must be.
We’d like to look into this for you right away and provide a proper update. Could you please share your order number or the email address used for the purchase so we can locate your order and check its status?
Once we have your details, we’ll review everything and assist you as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Herz P1 Customer Support
I just received my ring a few days ago…
I just received my ring a few days ago and so far I love it. It tracks everything I need and does it accurately. I am very pleased with my purchase.
26 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Bobbi,
Thank you for sharing your experience! We’re so glad to hear that you’re loving your ring and that it’s tracking everything you need accurately.
It’s great to know you’re pleased with your purchase, that’s exactly what we aim for. If you ever have any questions or need assistance, we’re always here to help.
Best regards,
Herz P1 Customer Support
I just got my ring and actually love it…
I just got my ring and actually love it!! It looks so elegant I got the gold one, SO PRETTY! so far so good with the sleep schedule and my steps, heart rate and all!!
27 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Carmen,
Thank you so much for your lovely feedback! We’re so happy to hear that you’re loving your ring, the gold really is a beautiful choice ✨
It’s great to know that everything is working well so far, from sleep tracking to steps and heart rate. We hope it continues to support you on your health journey!
We truly appreciate your support, and if you ever need anything, we’re always here to help.
Best regards,
Herz P1 Customer Support
The customer service experience was…
The customer service experience was excellent—very responsive and attentive, consistently following through on all inquiries. The ring is of exceptional quality. I am thoroughly pleased and loving it so far.
18 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Linda,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent experience with our customer service team and that everything was handled promptly and thoroughly.
It’s also great to know that you’re loving your ring and are happy with its quality, that truly means a lot to us.
We really appreciate your support, and if you ever need anything, we’re always here to help.
Best regards,
Herz P1 Customer Support
I love my ring it works great I am…
I love my ring it works great I am always on the move so the long life battery charge is wonderful. I would definitely recommend this to my friends and family.
25 marca 2026
Opinia niezależna
Odpowiedź od Herz P1
Hi Denise,
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your ring and that the long battery life fits perfectly with your on-the-go lifestyle.
It means a lot to us that you’d recommend it to your friends and family, we truly appreciate your support!
If you ever need anything, we’re always here to help.
Best regards,
Herz P1 Customer Support
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