I have zero confidence in the general…
I have zero confidence in the general staff, and my experience led me to call the doctor who referred me to let her know my experience, and she will no longer be referring Herself Health.
I have only one prescription that I have been taking for 25 years. Getting my prescription refilled took multiple phone calls and follow-ups.
I was called 3 months after my appointment. I was called and told they missed a procedure when I was there, and to come back in. I informed that I am not yet retired and could not drop everything to come that day. I was told to stop in anytime, and no appointment was necessary. When I stopped in I was told that I needed an appointment.
I then asked to get a phone call from a manager or supervisor. When I got a call the next day, and communicated that there had been multiple missteps in the short 3 months under their care. I expressed my concern that my very basic health checkup seemed to be a challenge, and I had concerns about their ability to deal with a larger health issue in the future. The manager's response to me was 'let's pray that doesn't happen'. I expected a response of your health care is our priority, and we have the best staff, etc. Instead, she also had concerns, very telling.
I would give a zero star review if that was an option.
Odpowiedź od Herself Health
Hi Julie. We sincerely apologize that your expectations were not met in your visit and follow up with us. We appreciate your feedback, and we are very sorry for any inconvenience, stress, and frustration caused. We are taking your concerns very seriously and are working to evaluate how we can improve communication, timely refills of medication, and overall patient experience across each clinic to ensure that each patient is properly supported in their health issues. If you would be willing to share any additional feedback, we can have a member of our team reach out to talk further and sort out the things that didn't go as you expected and how we can better support you. If you don't feel comfortable with that, we truly appreciate you sharing your experience so we can continue improving our offering and we apologize again that your experience did not meet the standards of care we aim to deliver.