HERE Recenzje 

Ordered a GPS navigation update for my Infinity. The activation code they gave me was invalid. After contacting customer service they sent me a new code but it was no compatible with my vehicle. My navigation only has letters A-F their code used L,M,U etc. After this fiasco I requested a refund (still waiting on that). DO NOT USE THEIR NAVIGATION UPDATE PRODUCTS !!!

Bought a map update for my vauxhall Mokka sat nav via the vauxhall website.
This directed me to HERE and purchased an update using my VIn number to confirm correct model of car. What I was sent was a 2019 version of the software update ie over 3 years out of date. Fortunately I noticed before I opened the security seal but HERE have been obstructive regarding a return and refund.

I ordered the here map update for my 2017 Cadillac Escalade. It didn't work. After 50 minutes of the car running it rejected the update. It also disabled the existing version of maps in my Navigation system. I called their800 number multiple times, tried the update process as they indicated I should. It failed 8 times. They said go to the dealer as there must be something wrong with your car. That cost me $125.00 to find out that there's nothing wrong with my car. Several times the here people transferred me to the OnStar people who wanted to register me for OnStar, but had no idea what I was talking about that the here update didn't work. Finally I got here to agree to send me a new USB stick which worked. Why did they put me through the repeated agony of trying the failed stick several times, taking my car to the dealer,m and talking with OnStar who had no idea why I was talking with them? Here is a poor company that I would not recommend to anyone., except maybe Putin.

Kunden-Support? Gibt es nicht. Anfragen bleiben unbeantwortet.

I purchased an upgrade to the NAV system installed in my 2019 Jeep Cherokee Trailhawk and had a poor experience from the beginning. The purchase experience was fraught with minor problems that required a restart of the process several time before it could be completed. This company is the only provider of the upgraded software and I hope Jeep and Chrysler knows the type of service they are providing to the Jeep customers. Once the software was delivered, the instructions were confusing and since this preamble to the install instructions was printed in "bold" font, I assumed it was important. I read it three times and finally decided that I better check with Customer Service before I began the install. The written instructions said to install the "Software Update" USB (marked with an "MR" or "QR" before installing the "Map Update". My second USB is marked with "Map Update".
I spoke with a female Cust. Rep. at 1:35pm EDT on 5/31/22 and she told me to install the USB marked "Map Update" first and then follow that with the installation of the 2nd USB marked ASO QR. I was hesitant to proceed with her verbal instruction, but decided she knew better that I did so I just wanted to indicate the Rep. that provided this information (just in case that was a problem later). When I asked for her name, the woman told me their company doesn't permit them to give out their names. I said okay, then can you give me your Company ID--she said they don't give that info either. I asked if she can provide her initials--the answer was still no. I don't know what Here, LLC is trying to conceal, but now I was more concerned. I asked to speak to a supervisor and the woman disconnected the telephone line.

The Customer Rep. is a very poor example of what service is all about and I will certainly tell my fellow RV owners that drive Jeep as their tow car about my experience.

My next note will be to Jeep & Chrysler management.

Il prodotto aveva un buon prezzo ed è arrivato dopo un giorno. Ottimo.

Have a person you can talk to.. I have had the same problem for over 1-year now.
I have tried to contact Business help center, Customer service ect. I have sent the problem that I am having too many times to count.. I need someone to contact me to solve the problem I have with the address that is showing up in my facebook marketplace. It says get directions is wrong..
When you click on where it says get directions it takes you to the wrong city Stockton? We are in West Sacramento.. 660 Harbor Blvd West Sacramento Ca 95691.. I have no idea how this happen?
Like I said I have been trying to correct the address for about 1 1/2 now.. I need someone to contact me at 916-372-2206.. My name is Peter Allen.. I have had 2 people from Facebook contact me and say it is not their department? They said they will forward the information over to Whoever's department that can help.................................. NOTHING...
Our address is (660 Harbor Blvd, West Sacramento. Ca 95691)

The location on the map is wrong (different city)
I also tried to go on Your help line
I filled out the help page and I have not had a response back why?
If you check your records ? I have sent in over 20 requests to your help page and the only response was an automated response? NOTHING

I used to work for this company some time ago. In my course of employment I found hearsay evidence that other employees were defaming an employee that had been terminated. I make a report of the hearsay to HR, and this ended up being confirmed as true. That is to say that when someone was let go just before Christmas, an email was being sent around giving supposed reasons as to why this happened.

I left the company about half a year later. It is my opinion that when I started applying for work, certain partial truths about information only known to HR of here.com were being disseminated illegally to future third parties. It is my opinion that this was not an isolated incident.

Based on my experience of this company, it is my opinion that I would not trust them with any personal information, whatever, nor even the steam from my excrement.

A copy has been sent to here.com. Should they wish to dispute the facts in the case, then please check your HR records for December/January 2011/12 for Berlin. If you don't like my opinions then in future, keep yours to yourselves.

Poche funzionalità, i luoghi sono mal posizionati sulla mappa e molto semplicemente non regge il confronto con la concorrenza.

I was requesting a quote to use their service for our company. First of all it seemed like they did not understand what we are looking for. Instead of talking about our interests and making sure that they can offer what we need they were mainly talking about the money we would like to invest. Price > performance, has this ever worked before?

We agreed on a follow-up sales call with their experts 2 weeks later and while already starting to say goodbye the call ended with "Sorry, I have an emergency. Here is an emergency in our office. I have to hang up now. Bye! *click*". Ok weird, what can be so important that you would not invest another 10-15 seconds to end a 30 minute call in a way it deserves and gives a good impression to your potential future customer?

This journey finally ended today by them not even sticking to the made follow-up appointment. Thanks for another negative highlight regarding telesales and customer service out there.

Quick to part you of your money, very slow to help you with the product.
Got maps for my car, they did not work.
Answer from phone support is "i dont know whats wrong", not willing to help.
Mail support has a medium answer time of two weeks. Support nonexistant by mail, even if my prolem is "nothing happens whatsoever" they insist me to mail a picture of the error code (which is not there).
I wanted a replacement or money back, only answer i get is a mail to send a picture of the error.

Avoid them at all costs!

I purchased sat nav maps from this company and the whole experience was poor. I received the wrong map data format for my sat nav unit and it took me several calls and emails to get a refund. I got the feeling that they didn't want to help once they had my money. The company was formerly known as Navteq and I wouldn't recommend dealing with them