Helvetus® Recenzje 822

Do not trust Helvetus as a Swiss-quality company. For one, their products are the same as those you can find on Temu or Alibaba for much lower prices. It is essentially a glorified dropshipping business. Additionally, they sent me the wrong product, then asked me to return it, only to later claim it was never received and refuse to send a replacement strap. I would avoid them at all costs.

I ordered watch straps from Helvetus as a Christmas gift, but the experience was very disappointing.

The items arrived nearly 3 weeks late and were shipped directly from China in plastic zipper bags with Chinese labels—very different from what was implied on their website. The same products are available on Temu for under $10, making the pricing feel misleading.

I returned the items at my own expense (about $20 to Switzerland). Helvetus claimed they issued a refund, but it never arrived. They then blamed ShopPay, but couldn’t provide a refund reference number when requested.

After I filed a credit card dispute, Helvetus claimed there was an “internal error” and that the refund could only be released if I closed the dispute—something my credit card company confirmed was false. They also claimed I would lose the dispute based on information they had, which was false.

My dispute was initially denied for “items not returned in original condition.” The items were rubber straps and were returned as received, and Helvetus had previously claimed that they were issuing a refund four times.

I have since reopened the dispute and submitted all documentation.

Overall, this company falsely advertised their products, failed do deliver products on time, and failed to adhere to their refund policies and still has my money.

Great! The Cartier roadster specific band is perfect. Very happy. Shipping took a while to be sent and then arrive but if one takes this into account, great experience and product.

Order receivedin a timely manner. Product was as advertised. All good!

Helvetus vermittelt den Eindruck eines Schweizer Unternehmens mit hochwertiger Ware. Ich habe ein Kautschukarmband bestellt und dann aus China geliefert bekommen. Billigster Chinaschrott, das man bei Temu für 1/10 des Preises bestellen kann. Faltschließe scharfkantig. Es ist mir zu mühsam, mich mit den Leuten zu streiten, deshalb behalte ich es und hefte den Verlust unter Lehrgeld ab

Ich habe ein Armband bei diesem Anbieter bestellt und bin insgesamt sehr enttäuscht.

Nach der Bestellung wollte ich mein Widerrufsrecht ausüben. Dies wurde mit der Begründung abgelehnt, es handele sich um eine individuell angefertigte Ware. In meinem Fall bestand die „Individualisierung“ jedoch lediglich in der Auswahl von Größe und Variante – eine persönliche Anfertigung (z. B. Gravur) lag nicht vor.

Auf meine Nachfrage nach einer konkreten rechtlichen Begründung erhielt ich keine klare Antwort, sondern lediglich wiederholte Standardformulierungen.

Der Versand erfolgte laut Verpackung aus China, was für mich im Vorfeld nicht klar ersichtlich war.

Auch die Qualität des Armbands hat mich nicht überzeugt. Verarbeitung und Material wirkten auf mich eher einfach und entsprachen nicht meinen Erwartungen.

Der Kundenservice erschien mir insgesamt wenig transparent und nicht lösungsorientiert. Eine nachvollziehbare Klärung war nicht erkennbar.

Mein Eindruck: Bei Problemen ist es schwierig, zu einer fairen Lösung zu kommen.

Ich würde daher empfehlen, vor einer Bestellung genau zu prüfen, ob man das Produkt im Zweifel behalten möchte.

Horrible experience. This company lies to you. Bought a strap (wrong measures by their own website). Then I returned it. They got it. After sending several emails to a person named Mia Schmidt -Head of Support at Helvetus- she confirmed they received the strap back and a refund was issued......2 weeks later and again after me following up, this person told me they had made a mistake and the refund needed another approval....At this point I initiated a dispute on my credit card. Then the same person -Mia Schmidt- told me Helvetus cannot process refunds with open disputes.....You want to know the funny part: after Citibank calls them to try to find what's going on, they tell Citi that the send me the original strap....."forgetting" to mention that I returned it, they received it, and everything else. Wonderful people right?

Ordered a rubber strap for a Zenith Chronomaster that was sold as being a custom fit specifically for that watch. Eventually, a standard Ali-Express package arrived from China, containing a generic strap labelled 'compatible with Omega MoonSwatch' - even had the standard Ali label on the plastic bag it came in - no other paperwork included for what was supposed to be a premium item. Obviously the strap didn't fit. Helvetus refused to acknowledge that the strap was both incorrect and not fit for purpose resulting in me having to pay to ship it back to them in Switzerland. After chasing they finally acknowledged receipt and said that they had issued a refund. The refund never appeared and therefore I had to raise a formal Transaction Dispute to get my money back. As soon as I raised the dispute they were aggressive - pushing me to cancel it and stating that they had missed a step and would only issue the refund if I cancelled the dispute. The dispute was obviously found in my favour. Horrible company - avoid at all costs - if you want something they are selling then you'll find it on Ali as that is where they get it all from.

Absolut mangelhafte Qualität, komplizierte Rückgabe und unverschämt überzogene Gebühren bei der Rückgabe. Achtung nicht zu empfehlen!

I emailed you guys a someone got back with me really fast . I got the straps in some what of a timely matter a there nice .

Versand dauert ewig. Armband hat eine völlig falsche Farbe und schlechte Qualität.

Rückgabe wird trotz Onlinehandel verweigert.

Vorsicht. Nicht zu empfehlen.

Dishonest drop shipping company. I realised 1 minute after ordering that this was a drop shipping company passing off cheap rubbish from AliExpress as something else. I emailed them immediately to cancel and they pretended they couldn't do so. The order was sent from AliExpress directly (proven by the tracking) then never arrived. I have had to use charge back to get a refund because this fake company is so dishonest and unresponsive

Helvetus is a horrible company. It took a month to get a watch strap from them (their Omega mesh bracelet), and when it finally did arrive, it was broken because they ship everything in cheap soft mailers. When I requested a return, they literally blamed me and said I must have “mishandled” it, and refused to allow a return. They are just an unethical criminal organization to be quite frank. Do not support these people.

I ordered a strap for a high-end watch, the stitching was not up to standard, and I was told by the company that’s my problem and not theirs. So I would not order from this company unless you are willing to take the risk. Especially at their prices.

Unter dem Anschein hochwertige Armbänder für wertvolle Uhren zu verkaufen, macht dieses schweizer Unternehmen gezielt Werbung. Gliefert wurde jedoch (direkt aus einem "Germany Sorting Center" bei Frankfurt a.M.) billigste und minderwertige China-Ware. HELVETUS weigert sich nun auch noch strickt diese China-Ware wieder zurückzunehmen.
> Finger weg von dieser sehr unseriösen Masche!

The moon watch strap looks great and comfortable on my wrist.

Wenn ich NULL STERNE geben könnte, würde ich das. Ich kann auch nur ABRATEN HIER IRGENDWAS ZU KAUFEN. Habe ein Band und ein Werkzeug bestellt, mit „Superrabatt“ zusammen nur 130 Franken. Das Band für meine Longines wurde als „Premium Kautschuk“ beworben. Das Werkzeug als „Zange für Rolexband“ und „Edelstahl“ umworben. Nach ca 14 Tagen kam ein Paket direkt aus China mit Warenwert unter 10 Franken. Nix von Edelstahl und Premium Kautschuck. Meine Reklamation wurde mit fadenscheinigen Bemerkungen gegenargumentiert. Ich habe alles zurückgeschickt und die Retoure wurde sogar akzeptiert und vollständig zurückerstattet. Aber ZU FRÜH GEFREUT. Der Betrag der angeblich von Helvetius zurückerstattet wurde, ist 4 Wochen später immer noch nicht auf meiner Karte gutgeschrieben worden. Sie verweisen auf allfällige Verzögerungen im „Kartennetzwerk“ hin - so ein Stuss. Die wollen einfach nicht zahlen und kommentieren mit KI generierten Mails.

Wenn euch euer Geld lieb ist, kauft auf KEINEN FALL BEI HELVETUS. Lieber grad direkt vor Ali Express und Co.

NIE MEHR WIEDER!!!!

Great watch strap at a great price.

cheap and come from china when you return you have to send to Switzerland still not had my refund