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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Asked for help Husband veteran told go to adult social care or saffa Woman I spoke to couldn’t wait to get rid of me no help no advice just shut me down as quick as she could and she was eating while... Zobacz więcej

Oceniono na 1 z 5

SAS contacted them in crisis my husband with a brain injury we needed support for white good as we had to Move emergency houses because of a structural problem. 3 months later still waiting and too b... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I visited the Abigdon site today , to look for a Television. But unfortunately the staff was so incompetent and rude , even when I was walking in to the shop , I was very rudely told by this man sat... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

After purchasing from them i got put on the email mailing list. unfortunately this was my work email that i am not allowed to use for this purpose .I have contacted them twice to remove me from the m... Zobacz więcej

Informacje dotyczące firmy

  1. Działalność dobroczynna
  2. Organizacja non-profit

Napisane przez firmę

We are a UK-based charity, established in 2007, who help the Armed Forces community to live well after service.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

28 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 70% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Asked for help Husband veteran told go…

Asked for help Husband veteran told go to adult social care or saffa Woman I spoke to couldn’t wait to get rid of me no help no advice just shut me down as quick as she could and she was eating while I was talking to her The CEO makes £192000 a year and I think this is a racket

16 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I can relate to the reviews on here

I can relate to the reviews on here. My nephew was let down by this series. Apart from an intial letter sent to his Gp they didn't do anything in the way of support. Follow emails were ignored aswell. My advise don't bother if your a veteran

19 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

I'm a veteran, diagnosed with MH and was denied hardship support

I'm a veteran, also a diagnosed schizo.. I emailed explaining I'm experiencing hardship for a couple reasons and was told that they don't want to help me

I suppose for me the biggest annoyance is people in my family used to donate to this company, who are seemingly more interested in paying staff-wages than actually helping anyone who needs help

Thank you for being inconsistent, inconsiderate and unhelpful

3 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Say no to a hungry veteran and Thier family at Christmas

Asked for food help for my family they said no stop supporting this charity what's the point in them being Thier if they just keep saying no all the time

5 grudnia 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Thank you for sharing your feedback with us. We are sorry that you are disappointed that we could not support you on this occasion. Our eligibility criteria is in place to ensure fairness and to help as many people as possible.

Oceniono na 1 z 5

Omg just absolutely useless

Omg just absolutely useless, front desk are incompetent. Won't help me at all. 27 years served. Lost information.
DO NOT DONATE .

27 października 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Hi Andrew. Thank you for sharing your feedback with us. Please call the Supporter Care Team on 0300 303 9888 and we will see if we can look into this for you.

Oceniono na 1 z 5

I had an assessment telephone call many…

I had an assessment telephone call many weeks ago that opened up a lot of old wounds and actually made me quite poorly again (due to this call) and was then told I would have to wait 8 weeks or something until any further help!

I hope this doesn't happen to many others as I believe this is dangerous and the opposite of what you are trying to achieve

17 marca 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

I’m really sorry if you found your assessment distressing. We carry this out to make sure we fully understand your situation and can get you the support you need.
We do have a waiting list at the moment because we’re urgently trying to reach as many veterans as possible. Please know that your request is important to us, and we’ll contact you as soon as we can.

Oceniono na 1 z 5

Dissatisfied completely

I ordered an, Essential Heroes Zip Hoodie, Washed Mid Green and waited with anticipation for the arrival of another purchase from Help for Heroes shop but when it arrived it was too big and I thought never mind, I’ll send it back and exchange it for a smaller (M), thinking that there would be no problem but how wrong could I be. The price had been jacked up to double and I was forced to accept that there was no alternative. Thanks, Help for Heroes Shop but you have disappointed a loyal customer along with your charity beneficiaries that are the real Heroes that I have helped and donated so much too. Bitter disappointment does not even come close to how I feel. Thank you so so much on behalf of all those dissatisfied. 👎 👎 Great not customer service.

4 października 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Hi Karl
You can return part or all of your order for physical goods for a refund within 30 days of receipt. All returns will be refunded back onto the credit/debit card or via the PayPal account used for the original purchase. You will need to place a new order if you simply require a different size or product. Please see our refund policy for full details:-
https://shop.helpforheroes.org.uk/policies/refund-policy

Oceniono na 1 z 5

I visited the Abigdon site today

I visited the Abigdon site today , to look for a Television. But unfortunately the staff was so incompetent and rude , even when I was walking in to the shop , I was very rudely told by this man sat outside eating , to
Use the other entrance , so no sign or notice up telling customers. I am absolutely fed up with the way I am treated every time I unfortunately visit the store , as I’m just up the road . I would very much like to get the store shut down , due to the disgusting attitude off the staff , everyone who visits that place is a customer, who looks to spend money in that place , but I expect the staff our rude , and nasty , and arrogant to everyone who enters that place . Not good at all . I shall try local charity shops instead .

22 września 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Dear Rosemary
Thank you for your feedback, I can confirm that Help for Heroes does not operate any physical shops. All purchases are made through our online store only. If you call our friendly Supporter Care Team on 0300 303 9888 and they will be happy to confirm this for you.

Oceniono na 1 z 5

Gone down hill a lot the the styles are…

Gone down hill a lot the the styles are horrible name. When I used to help voluntary work the bags and the t-shirts and the hoodies used to be good.why they stopped selling them I don't no.who come up with this new styles need to go back to the original styles

9 września 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Hi Tony
Thank you for your feedback, I am sorry that you are not happy with the current styles that we are offering. We do offer a heritage range that maybe more suitable for you. Please have a look on the website:-
https://shop.helpforheroes.org.uk/collections/hoodies-sweatshirts

Oceniono na 1 z 5

After being passed from pillar to post…

After being passed from pillar to post said they could not help me to fund hearing equipment.

8 sierpnia 2025
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Thank you for sharing your feedback with us. We are sorry that you are disappointed that we could not support you on this occasion. Our eligibility criteria is in place to ensure fairness and to help as many people as possible.

Oceniono na 1 z 5

Another pretentious charity.

Another so called charity making a fortune off of veterans. The truth is they are very ignorant and selfish people. They are disingenuous, all they want is your data and your personal information.They are well known to be a corrupt organisation.

6 września 2024
Opinia niezależna
Oceniono na 1 z 5

Joke of a charity

As a disabled war veteran I've dealt with many military charities. H4H are by far the worst bunch of money grabbing clowns I've ever had the displeasure to deal with. Poorly managed, not helpful at all and to be actively avoided.

17 maja 2024
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Hi Scott. Thank you for sharing your feedback with us. We try to ensure that we help as many people as possible. Please get in contact on 0300 303 9888 and speak to a member of the team and we will see if we can assist you.

Oceniono na 1 z 5

Cheer up

Everytime I have taken my donations to the Abingdon site, there's is no welcome just met with glum faces, no thankyou for my donations, no smile, what a miserable bunch,will take my items somewhere else that are more welcoming.

11 maja 2024
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Thank you for your feedback, I can confirm that Help for Heroes does not operate any physical shops. All purchases are made through our online store only. If you call our friendly Supporter Care Team on 0300 303 9888 and they will be happy to confirm this for you.

Oceniono na 1 z 5

Too political

Lost all my support & quite a few others when they started becoming political & returning donations as they didn’t like the person donating them.

17 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

In my view items not good quality and…

In my view items not good quality and not helpful if you complain, will not support them again

14 kwietnia 2024
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Hi Roger
If you have a complaint, please follow our complaints procedure and we will respond within three working days.
https://www.helpforheroes.org.uk/policies/make-a-complaint/

Oceniono na 1 z 5

Wow what a surprise a veterans charity…

Wow what a surprise a veterans charity that does not help veterans
Oh maybe it's run by ex officers , who as you know stand around and
boss real soldiers aroun
d because daddy has a few pounds, please look
at there reviews and stop wasting your ££££

23 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Didn’t care

SAS contacted them in crisis my husband with a brain injury we needed support for white good as we had to
Move emergency houses because of a structural problem. 3 months later still waiting and too busy. Pointless we always gave to this charity but they simply are process heavy.

18 stycznia 2024
Opinia niezależna
Logo Help for Heroes

Odpowiedź od Help for Heroes

Hi Rachel
Please see or criteria https://www.helpforheroes.org.uk/about-us/
If you think we can help you, please contact on 0300 3039888 and one of our team will assist you.

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