House of Fraser Recenzje 

I ordered a jacket for my elderly father for his recent birthday. When the jacket didn’t arrive , I kept checking the tracking only to read that it was experiencing delays . More than a week after the expected delivery date I finally managed (with some difficulty) to get through to their so called customer service . They asked me if I wanted a replacement, which I said that I did .Two minutes later I received another email saying that the product was now unavailable & that a refund would be issued. I was so angry & frustrated by the whole experience & would never shop with them again . I only bought from them in the first place as I believed them to be a reputable & reliable company. How wrong I was . I wish I had read these previous reviews before I made the purchase . Never again .

If I have paid extra for DPD delivery, that means I want DPD delivery NOT EVRI which is much cheaper!!! So clearly it is not the cost or the speed which is important to me. I will never buy from Fraser again.

SMASHED MIRRORS NOT PACKED WELL FOR GLASS NO WONDER IT CAME SMASHED I WANT MY MONEY BACK, WILL NOT OPEN THE OTHER ONE WAY TOO DANGEROUS

The boots I bought are letting in water despite hardly being worn and being ‘waterproof’. Their website is ludicrous - trying to find how to return something that is imperfect or not fit for purpose is impossible; they assume it is a change of mind, and even then you pay for the return, and they can ‘reject’ it. Really poor quality despite only being worn a few times, terrible customer service with no clear way to get in touch. It’s like they really don’t care. Won’t be buying from them again. Avoid !

Purchased an item on September 19, parcel was subsequently lost by Evri. HoF certainly came across very uninterested in dealing with the situation. Always the same feedback. Took six weeks and the threat of being reported to Consumer Advice Scotland before I received a refund. Won’t shop at Frasers again.

Avoid like the plague
I ordered trainers from another company. They used evri. Evri stole my parcel. I had to wait ages to get a refund. I refuse to use anyone that uses evri. I found the same trainers on house of fraser website. I saw that they offered DPD delivery next day at 11.99. Great I thought so I bought them. I didnt get a confirmation email from DPD which I thought was odd so i decided to check reviews. I found loads of reviews saying people paid for DPD but they sent via evri instead. So I went to contact them. They've made it nearly impossible to contact them. Eventuality I managed to get on chat. I had to keep saying speak to advisor to get through to a human. I stated my concerns and asked them to make sure they send via DPD as evri have been stealing my parcels. They agreed it will be send by DPD. Well 2 hours later I get an email from evri saying they're collecting the trainers from house of Fraser!! Then the next day an email saying evri are running late and they're try again the next day!! I paid extra for DPD next day delivery. Not evri. False advertising and they're stealing from customers. I'm going to trading standards with all the proof and I'm contacting DPD to see if they even use them as I suspect they don't. Please avoid them. You'll regret buying from them. I now have to wait to see if evri will actually deliver them. Which I very much doubt so I'll have the trouble of going to my bank and reporting them to get my money back! Disgraceful

Zero customer service. Website is useless. Advises you to contact customer services for cancellations or order queries but provides no email to do so!

One of my orders where due yesterday and I found out I had not even been processed, the other order well part of it was delivered yesterday to the wrong house. Been trying verify who I am since 1.30 it’s now 3.23. There 3 to 7 days delivery in not correct and we pay £4.99 so it’s not free. I am trying to cancel all my orders with them and use a proper business

Absolutely terrible experience – avoid this company!

I ordered a coffee table almost three weeks ago, and it arrived without the screws needed to assemble it. I contacted customer service right away and was given three options: a £10 refund, a full refund upon return, or an exchange for a complete item. I chose the exchange, and they told me someone would contact me and send a return label.

That was weeks ago, and since then — nothing. The last email I received was on October 10th, and they’ve completely ignored me ever since. I’m now stuck with a useless table sitting in my living room that I can’t even put together.

This is one of the worst customer service experiences I’ve ever had. They take your money, send incomplete products, make promises they don’t keep, and then disappear.

I will never order from this company again, and I strongly advise others to stay away unless you want endless frustration and wasted time.

How the hell is this company allowed to trade???trading standards must be so easy to please...this company is a scam of the highest order...spread the word...karma will hit these dogs hopefully sooner rather than latter

Appalling......shocking service.
Paid and still haven't received goods.

I didn’t want to rate them at all. The have made me out a liar saying all items were delivered when in fact they were not. Customer services I received was appalling took 6 days to respond to me emails . Never use them again or recommend them .

I was always been happy with the products from House of Fraser, 'was' being the key word here.
I have ordered well in excess of £1,000 in the last few months from clothing, trainers, bedding and I have had an issue with every single order.
the quality of the items has been awful, packing of trainers (are you putting them through a tumble dryer before sending?), wrong sizes sent, then replacement items being issued incorrectly and being told that 'sorry can't refund as it came from a third party'... I placed the orders with you... you're responsible for the delivery!
the awful method of raising complaints for refunds/replacements via online chat/email just shows how many they must be getting these days!

Ordered from the site, estimated delivery was Wednesday then changed to Saturday 11 October , contacted customer service and was told by Monday13 October I will receive then contacted CS Tuesday 14 and was told parcel is lost one of the item is out of stock and will give me full refund. Was told will receive email confirmation and still nothing.
Don’t order from HOF, they don’t care about customer and service is terrible.

My goodness why didn't I read these reviews before? They have my money and order still outstanding. Shocking behaviour from this company. NO HUMAN CONTACT. NO EMAIL. Every message is FROM no reply address. Going to my bank now to demand my money back. You should be ASHAMED seriously.

My God, what a shambles.
First of all, the website kept glitching. Then the address i put wasn't loading correctly.
I'd paid £7.99 for next day delivery of an Osprey passport cover for my eldest son who was off to New York. I'd assumed that for £7.99 I'd be assured of a reputable courier company. Imagine my horror when the dreaded email arrived: We've got your parcel. Evri.
Anyhoo, next day the item was delivered. Well, I say delivered. Dumped down in the foyer of my apartment block, then *disappeared*.
Same courier who always steals, or dumps or pees on our parcels.
Frasers sent out a replacement as Evri agreed that the parcel hadn't met their delivery standards. I wasn't aware that Evri had delivery standards, but I digress.
So imagine my glee when I saw that not only had Frasers given my replacement parcel to Evriparcelgoesmissing again, but this time they'd sent it via standard delivery. The audacity.
So today my intercom faintly buzzed. A butterfly would've pressed it harder. I raced to answer it and heard a muttering along the lines of "Look like someone don't be getting parcel".
I spoke to this person, I buzzed the door open several times. Then had an email with a photo of my parcel outside my building. The courier had deliberately walked off with it.
I have made numerous attempts to contact Frasers via the email they'd sent me, also via Facebook. Nothing. No response. Someone who'd also had grief with this company sent me a pm via Facebook messenger and told me they'd lost hundreds of pounds and had been trying to recoup their monies for months. I can believe it. Their Facebook page is riddled with complaints from customers they've ripped off.
Well they won't rip me off because I'm like a dog with a pork chop. I should have known that a company using Evri and having no direct customer service number would be hooky.
I've reported the Evri courier to the police anyway, as I know for a fact he stole my first parcel and will probably steal this replacement as well.
I'd strongly advise anyone thinking of making a purchase with Frasers to avoid. You'll only lose money and end up with high blood pressure. They have no customer service, and no morals either. They'll take your money and then you're on your own if you don't get your goods.
DON'T USE FRASERS.

This is a review for both House of Fraser and Sports Direct, because they use the exact same site for the item I wanted, and the same email bot called 'Pooranee'!

Basically I wanted to ask Sports Direct if a wardrobe was flat pack or arrived assembled, since it cited '2 man delivery' and with a small apartment, this was vital to know.

So I got onto a chat that only had a limit of questions to answer, purely a bot, and because my question wasn't listed, I was asked for my email with my question.

What I got back on email was a "please supply your name and order number" standard reply. I explained that it was just a question about an item I WANTED to order. The next reply was "there is plenty of info on our site about our products, please look there, and if you still need help, please contact our customer service"

I'M CONTACTING CUSTOMER SERVICE!

It was then that I noticed a small cashback offer through an app if I changed to House of Fraser. So I did. Exactly the same process. Except that when I replied "I WANT TO CONVERSE WITH A HUMAN!" I got nothing more. ¯\_(ツ)_/¯

It was then that I saw there was the option of 'collect in store' for £4.99 (with an in-store voucher for £10!). Compared to the £49.99 delivery charge, we saw the opportunity to use my access to a van to do this. I checked that Belfast HAS a collection point (there's an underground car park), et voilà! So I went to complete the order, but the only option on checkout was £49.99 delivery!

No point in emailing 'Pooranee' again so I got the phone number for Belfast. NEVER answered. Ever! I then thought a drive to Derry would be doable to save £45! Rang them. NO ANSWER!!

It's just impossible to have ANY communication with an actual living human!

[Update: I DID get a reply from Fraser's!... "Please supply your name and order number"!!! AAAAAAAARRRRGGGH!

Their customer service is awful….

You go round in circles trying to contact them via website!
I was lied to on the online chat -asked them to cancel an order, said they had but then email straight after chat said order was on its way!
Then after going round in circles to find online chat again, they completely fobbed me off, delaying a response, then refused to provide an email or contact number for complaints - they just closed the chat!
Would never use them again.

I’m very disappointed with my experience ordering a dining table from this company. I placed my order on 21st September, and weeks later, the table was nowhere to be found. No one contacted me to explain that it was missing — I had to keep chasing for updates myself, which was incredibly frustrating.

After finally raising a complaint, I was told a replacement would be sent, but I’d have to wait another 7–14 working days. Despite the fact that this delay and mix-up were entirely their fault, the only compensation offered was a 10% discount code for a future purchase — which is non-refundable and does nothing to make up for the inconvenience I’ve already experienced.

The lack of communication, accountability, and genuine customer care has been really disappointing. I would advise others to be cautious before ordering — customer service only seems to respond once you chase repeatedly, and even then, they don’t take proper responsibility when things go wrong.

Placed an order for some children's shoes, at no point during the point of ordering did it cite to me that the items were unavailable. The order went through and I was sent a confirmation of my order - only to receive the next day an order cancellation due to unavailable stock. The email cited I would not be charged for these items - despite the fact that my bank statement confirms the funds have been taken out. I now not only do not have the items I wanted but have to wait for a refund, which can take between 2-5 days. I used to feel sorry for House of Fraser as it went through some financial difficulty previously. Sad to say, if you operate a business which is customer services based like this - they have no future. When you scroll through the 'contact us' section you cannot obtain an email address or any way of contacting someone at customer services. Wishing them good luck, as I will not be making any more purchases at House Of Fraser.