House of Fraser Recenzje 

I placed an order with the house of Fraser 4 items. Received 1 item. Contacted house of Fraser they said the whole order had been delivered. Told them I only received 1 item. There wasn’t a photograph of the 3 items being delivered house of Fraser said there is nothing they could do. So I have been charged for items I haven’t received and the house of Fraser won’t do anything about it. No customer service or care. They are a terrible company and I will never use them again and will be taking it further very upset and disappointed and feel I have been conned.

Scam do not waste your money

After updating my address 3 times during the order process, they still tried to deliver to my old address from 5 years ago. I immediately asked them to change it. Impossible. They have no contact number. After spending 90mins bouncing around the Internet, I finally managed to cancel the order with an AI bot. I'll wait and see if the monies are refunded. I won't hold my breath

Unlike many of my fellow travellers small gestures of kindness such as a warm smile can seriously brighten even the most miserable start I have after looking at my tired face in the mirror. That small miracle goes by the name Shazia of the watch department at House Of Fraser. Blessed with a kindred spirit she approached me with such a warm smile asking if I needed any assistance with the grace of an Angel. After a brief conversation I left the store with the photo I had taken of a Citizen watch that was priced lower than I'd seen in one of their competitors hoping it would bag me a bargain as I wanted to purchase two watches in the other store. Nevertheless the other store wouldn't match their price even though I was going to buy two Citizen watches from them to my disbelief which usually would spiralled my mood straight into meltdown. However, like the images of a comic book Shazia warm smile popped up in my head brushing off my disappointment as though it had never even appeared in the first place. House Of Fraser, I know you value your staff team extremely highly. However, also remember just how hardworking and valuable they all are even when customers complain. Because no matter how hard or they work and display customer care at it's very best some miserable customer that's carrying a bad experience from another fellow shopper elsewhere or just generally having a bad day for whatever will complain and your staff team are human beings to so get hurt. Shazai, thanks for making my day feel so wonderfully special at House Of Fraser something you probably do day in and day out for all your customers.

The worst customer service ever!! Did not receive all items in my order and since they do not have contact number so I had to jump on emails and the chat line for support. Needless to say that every time I chat to them they all come up with different responses to them via their chat line and emails. I ended up reporting the fraudulent act to the police as they were acting very doggy and not taking any responsibility at all. I will avoid shopping from Frasers like a plague

The company is awful. Customer service is horrible. They do not take liability for their services. After returning my order, using prepaid return label provided by Fraser.Parcel successfully sent /submitted to courier network ( provided proof ) Courier confirmed parcel was lost in trasit.Fraser refused to refund despite being liable for this.When a merchant provided retur label they are responsible for safe transportation of goods as they have selected courier services. Courier confirmed that it is Frasers who is responsible for claims and compensation.Frasers refused to provide refund.Charge back raised with a bank and resolution was instead my favour ( with all provided evidence) Fraser shared my personal details without my consent to third party company. NBCS sent letter claiming that their customer claimed to never received goods ( false allegations). Company Frasers is going to be bankrupt very soon and seling customer details without seeking consent to civil recovery agencies in hope to gain money.Do Not Shop From This Company

As a regular customer of house of Fraser, I have returned multiple items from my order, they refunded only for one item and the customer service team is not helping at all, it is a pity that they are ruining a big British name deliberately

Purchased a couch and chair , recieved delivery notice 2 weeks on no items and no one will answer when I will get it , customer service is ridiculous, chat bot and pre populated response emails saying the same thing over and over again , yet I paid in full for a item and over £500 and getting no where fast !

Absolutely a scam when it comes to returns. Bought a pair of shoes, which turned out to be too small (even though it is the size I always wear). They charge for returns, and on top of that I was informed that my return has been rejected. When I enquired as to why, I was told that the shoes had been used. I had tried one shoe on, at home, it was too small, so I put both back in the box and sent them back the same day they arrived. So I have no idea how they could have been used. Now I’m waiting for them to send the shoes back to me.

I paid for a watch and had to pay for delivery. All I received was damaged packaging. The watch hasn't been delivered.
I contacted customer services with photos as proof, but I've been told they're not going to accept my claim.

No refund and no watch. Daylight robbery.

In my opinion they are a bit shady , as I was given a truthful review about the fact that they use a third party partners which send me a stain item and after a lot of trouble to return it, still no refund. And when I wrote this review on the item in case, they did not accept my review. If you don’t want a lot of trouble do not buy at (house of Fraser online), complicated returns which you pay for it , impossible to contact these” partners”. They should specify when ordering that certain items are not coming from them but from some else and in case of a problem they are little to no help.

This company is truly scamming people. Bought some boss shoes that I wanted to return. Got the return details and sent the item back via evri. Waited and waited for the refund and finally emailed them. They told me it was still being processed. Waited another week and nothing so contacted them again today. Apparently the £200 shoes were not in the box when they arrived back so are not giving me my refund. As if you wouldn’t put the shoes in the box??? They have now completely refused to even look into saying that I’ve kept the shoes and I’m trying to get a refund. Absolutely ridiculous. I’ll be getting my money back in my local store but for anyone out there please do not under any circumstances order from this despicable company.

So I ordered 4 new items. Two were good and I sent to back two items. I later found that one item was through Fraser site but was with get the label so had to send two separate parcels back at twice the return cost. I am still yet to receive both refunds and the customer service (if you can get hold of them) is shocking, I am being sent around in circles and not getting anywhere. DO NOT PURCHASE ANYTHING THROUGH HOUSE OF FRASER is my tip.

Some time back I wrote about avoiding this store in Nottingham. They refused to give a cash refund and will only offer a credit note. It was disgusting. They forced you to spend your money in the store even when there is nothing there for you

Now this dodgy store is thankfully closing. I have noticed as I often walk by that it’s often empty of customers.

Be careful they could be using the ruse of closure only to entice customers in to the store so you spend your money but they may have no intention of closing down. They have done something similar before.

I paid for express delivery, yet again for a second time DPD have not delivered in the . I have opened a case with House of Frasers for a delivery charge refund .

Bad experience with this pathetic company, they send clothes with bird poo on it ( dont know where they store it), send a replacement with a fake voucher that dont work and misinformation , contacted customer service and found it to be really unprofessional , dealt with 5 different people and everyone had different own explanantion, they explain company policies which they mention can be changed anytime ( I believe according to customer and their order)
Overall will not shop with them again.

Be aware that it costs £4.99 to return items on top of £4.99 delivery.
I won't be shopping here again.

Total scam company. I wish there is no star rating. I bought a shoe from them which was not my size, returned the shoe and it got missing. Courier company said I should talk to them for a refund. I spoke to them and I was told to send proof of sending back the item which I did and I never heard back from them.

I don't even want to give that single star!

We bought two pairs of denim pants online, but neither was suitable. Immediately returned them with an explanation, but only to get a reckless reply from the House of Frasers saying that "the black dress" was past 28 days, so it could not be returnable. This so-called black dress must be someone else's order, so we replied to them with the obvious. House of Fraser did not bother to check, and they even sent us a small packet ( obviously not a size that should contain two denim pants!
Not a responsible lot! Disgusting!

Unfortunately, I can't leave zero stars. I ordered a pair of boots and a hoodie. The boots arrived in an empty box along with a bottle of water, while the hoodie was too large. I sent the hoodie back to exchange it for a smaller size, and in the meantime, I filed a complaint regarding the missing boots. Once they received the returned hoodie, they refused to refund it, claiming that I had used it, and they would send it back to me. As for the missing boots, they said it was not their responsibility and advised me to contact third parties to recover my loss. After two months, I am still waiting to receive the hoodie back. House of Fraser is a scammer—please be aware!