Held Health Recenzje 

Odpowiedź od Held Health

Zaktualizowano 6 lip 2026

Thank you for your review, Gen.

I really appreciate your honest feedback. It's encouraging to hear that, overall, you had a positive experience with Held Health and felt well supported by the team.

I also want to thank you for highlighting the delays you experienced with email responses. We know how important timely communication is, particularly when families are waiting for updates or have questions. Over the past few months we've expanded our support teams and continued to refine our communication processes to improve response times, and we're already seeing positive improvements.

Thank you for recognising the care you received while also helping us identify where we can continue to do better. Feedback like yours plays an important part in shaping our service.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

3 lip 2026

Thank you for your review, Alicia.

It's fantastic to hear that the experience lived up to your expectations. We know families are looking for a service that is both thorough and timely, so it's especially pleasing to hear that you found the assessment detailed and felt the waiting time was as expected.

Providing comprehensive assessments without unnecessary delays is something our clinical and operational teams work hard to achieve, and your feedback is a wonderful reflection of their efforts.

Thank you for your recommendation and for choosing Held Health to support your family.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

2 lip 2026

Thank you for your wonderful review, Amalinde.

Reading that we've "helped in so many ways" is incredibly meaningful. Supporting families isn't just about the assessment itself—it's about giving people the understanding, guidance and confidence they need to move forward, so it's lovely to know we've been able to make a positive difference for you.

Your recommendation means a great deal to everyone at Held Health. Knowing you would encourage others to use our service is one of the highest compliments we could receive.

Thank you for placing your trust in us, and we wish you and your family all the very best for the future.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

2 lip 2026

Thank you for such a generous review, Tim.

Your comments perfectly capture what we hope every family experiences when they come to Held Health. Knowing that the process felt clear, well organised and that you always knew what to expect is incredibly rewarding to hear.

I'm especially pleased to read your feedback about Dr Kym Hildyard. Helping children understand the assessment in a way that feels reassuring, while making parents feel equally supported, is a real skill. I'll make sure your kind words are shared with Dr Kym, as I'm certain she'll be touched to know the impact she had on your family.

Thank you also for recognising the communication and coordination throughout your assessment. It takes a whole team working together behind the scenes to deliver a seamless experience, and your feedback is a wonderful acknowledgement of everyone's efforts.

We truly appreciate your recommendation and wish you and your son every success for the future.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

29 cze 2026

Thank you for your review, Ms Hayley Francisca.

I'm so pleased to hear that your experience was a positive one and that you found it easy to access your appointment. We know that even practical details, such as finding the location and arriving without added stress, can make a real difference to the overall experience.

Thank you for taking the time to leave your feedback. We wish you all the very best moving forward.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

29 cze 2026

Thank you for taking the time to share your feedback, Leanne.

I'm very sorry to read about your experience and completely understand how worrying it must have been to feel uncertain about whether your daughter's referral and supporting information had been received.

From what you've described, we have clearly fallen short in keeping you updated and responding to your emails in a timely manner. I appreciate how frustrating this must have been, particularly after you had made every effort to complete and return the required information promptly.

Over recent months, improving communication has been a major focus for us. We have expanded our support teams, reopened our phone lines, and strengthened our communication processes to ensure families receive more timely updates throughout their journey. While these improvements are already making a positive difference for many families, I'm sorry that this was not your experience.

I would like to reassure you that a member of our team will be contacting you directly to review your daughter's referral, confirm that we have everything we need, and provide you with an update on where she is in the process. We want to ensure you have the clarity and reassurance you should have received much sooner.

Thank you for bringing this to our attention. We value your feedback and are committed to rebuilding your confidence in our service.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

Zaktualizowano 29 cze 2026

Thank you for your lovely review.

Your comment about your son not staying still made me smile because it perfectly reflects the reality for many families attending an ADHD assessment! Our clinicians understand that children don't need to fit a particular mould during appointments, and creating an environment where they can simply be themselves is an important part of building an accurate picture of their needs.

I'm delighted to hear that you felt your son was given the time and understanding he needed, and that the report was with you so quickly afterwards. We know families are often keen to begin accessing the right support, so providing timely reports is something we work hard to achieve.

Thank you for sharing your experience, and we wish you and your son all the very best as you move forward with the support now available to him.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

29 cze 2026

Thank you for your review, Chrisp.

Getting to know the person behind the referral is one of the most important parts of any assessment. Every individual has their own experiences, strengths and challenges, and taking the time to understand those fully helps our clinicians build the clearest possible picture.

It's encouraging to hear that you felt listened to and that the team took the time to understand you as a person, rather than simply working through a checklist. That is exactly the approach we strive to take with every assessment.

Thank you for sharing your experience. Your feedback is greatly appreciated.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

29 cze 2026

Thank you for your kind review.

Knowing that you found our team both responsive and supportive means a great deal to us. We recognise how important it is for families to feel they have someone they can rely on throughout the assessment process, and I'm so pleased this was your experience.

Your gratitude is genuinely appreciated, and I'll be sure to share your feedback with the wider team. Comments like yours remind us why the work we do is so important.

Thank you again for your support.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

Opublikowano 26 cze 2026

Thank you for such a thoughtful review, Lee.

I really appreciate the time you've taken to explain both what worked well and where you felt we could improve.

I'm delighted to hear that your experience with our clinicians was such a positive one. It's wonderful to know that you felt well supported throughout your child's ADHD assessment and that the professionalism and expertise of the team gave you confidence in the process.

I also want to thank you for highlighting your experience during the early stages of your referral. You've made an excellent point about the reassurance that an assessment-ready confirmation email can provide. Parents have often waited a long time to reach this stage, so not knowing whether everything has been received can understandably create unnecessary worry.

In your case, there was unfortunately an issue with one of our automated communications, which meant that the usual confirmation email wasn't sent. I'm pleased to say this has since been identified and resolved, so families should now receive confirmation when their child becomes assessment ready. We hope this will provide greater reassurance while they await an appointment.

Thank you again for your balanced and constructive feedback. It is comments like yours that help us continue to improve the experience we provide for families, and we're delighted that, once your appointments were arranged, your experience reflected the standard of care we strive to deliver.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

26 cze 2026

Thank you for your lovely review, Mrs Brealey.

One thing that really stood out to me was your comment about the team speaking with your children as well as with you. That's something we place great importance on, as we want every child or young person to feel involved, respected and heard throughout their assessment, regardless of their age.

I'm also pleased that you felt the team adapted their approach to meet your child's individual needs. No two families are the same, and our clinicians always aim to create an environment where everyone feels comfortable and supported.

Your comments will mean a great deal to the team, and I know they'll appreciate you taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

26 cze 2026

Thank you for such a heartfelt review, Katie.

It's incredibly rewarding to hear that both Dr Catherine and the clinician who completed your initial appointment helped you feel comfortable and reassured throughout the assessment process. We understand that many parents come to us feeling anxious and uncertain, so knowing that our team took the time to provide reassurance, answer your questions, and help you feel at ease means a great deal.

We're especially pleased that you found the feedback appointment thorough and informative. Our aim is not only to provide an assessment but to ensure families leave with a clear understanding of the outcome and feel confident about the next steps for their child.

I'll make sure your lovely comments are shared with Dr Catherine and the wider team. They will be delighted to know the care, kindness, and professionalism they showed had such a positive impact on your experience.

Thank you for your recommendation and for trusting Held Health to support your family.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

Zaktualizowano 25 cze 2026

Thank you Vicky for taking the time to share your feedback.

We're so pleased to hear that you found the mental health workshop informative and worthwhile. Our aim is to provide practical guidance that attendees can take away and apply with confidence, so it's wonderful to know that you found the session insightful and supportive.

Paul and Clare will be delighted to hear your kind comments. Their knowledge, compassion, and commitment to helping families understand complex mental health presentations are qualities that make these workshops so valuable.

Thank you again for your feedback, and we hope the information and advice shared continues to support you moving forward.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

25 cze 2026

Thank you for your review, Emma.

It's wonderful to hear that you found the session so informative. We know how valuable it is to leave with a better understanding and practical knowledge, so it's fantastic to hear that you found the workshop both helpful and engaging.

Our team is passionate about sharing their expertise in a way that's accessible and relevant, and your feedback lets us know we're achieving that.

Thank you for taking the time to share your experience, and we hope the information provided continues to be of benefit to you.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

22 cze 2026

Thank you for your feedback, Claire.

It's particularly encouraging to hear your comments about the clinicians and the way they engaged with your son. We know how important it is for children and young people to feel comfortable participating in assessments, and it's wonderful to hear that the team communicated with him so effectively.

We also appreciate your honesty regarding the delays you experienced when trying to contact us. We recognise that waiting for responses can be frustrating, especially when families have questions or need updates. Improving communication remains a key priority for us, and we have recently expanded our support teams, reopened our phone lines, and continue to review our processes to provide a more responsive service.

Thank you for sharing both the positives and the areas where we can do better. Feedback like yours helps us continue to improve the experience we provide to families.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

19 cze 2026

Thank you for your review, Rushton.

Meeting expected timescales is something that families rightly value, so it's encouraging to hear that your assessments were completed within the timeframe outlined to you from the outset.

I'm also pleased that the clinicians took the time to address your questions throughout the process. We believe that assessments should be collaborative, giving families the opportunity to understand the process, share their experiences, and gain clarity along the way.

Thank you for recognising the efforts of the team and for sharing your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

19 cze 2026

Thank you for your review, Catherine.

It's wonderful to hear how highly you rate the team and the support you received. Feedback describing our staff as supportive and caring is always particularly meaningful, as we know how important those qualities are when families are navigating assessments and seeking answers for their child.

We also appreciate your suggestion regarding easier access to staff. Communication continues to be a key area of focus for us, and we have recently expanded our support teams, reopened our phone lines, and are reviewing our communication processes to improve accessibility and responsiveness for families.

Thank you for sharing both your positive experience and your valuable feedback. It helps us continue to improve the service we provide.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

16 cze 2026

Thank you for your review, Amy.

We're delighted that your daughter's Autism assessment was a positive experience and that the professionals involved helped make the process informative and supportive. We know how important it is for families to feel comfortable and well informed throughout the assessment journey, so it's wonderful to hear that this was reflected in your experience.

We also appreciate your feedback regarding telephone contact. While we're pleased that this was only a minor issue, we recognise that families need to be able to reach us easily when they have questions or concerns. As part of our ongoing commitment to improving communication, we have expanded our support teams, reopened our phone lines, and continue to review our processes to improve accessibility and response times.

Thank you for taking the time to share your experience and for highlighting both what worked well and where we can continue to improve.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

15 cze 2026

Thank you for sharing such an honest and detailed review, Samantha.

Firstly, I would like to apologise for the difficulties you experienced at the start of your journey with us. Waiting for updates and receiving no response to your calls and emails for such a long period understandably caused frustration and uncertainty, and I completely appreciate why this affected your confidence in the process.

I am, however, pleased to hear that once you were able to speak with Vicki, your experience improved significantly. Vicki will be delighted to hear your kind words, and I'll be sure to share your feedback with her.

Your comments regarding communication are particularly important to us. We recognise that, during periods of significant growth, our communication did not always meet the standards that families deserve. Over recent months, we have invested heavily in improving this area by expanding our support teams, reopening our phone lines, and reviewing our communication processes to ensure families receive more timely updates and responses. While we know there is still work to do, it is encouraging to hear that you noticed a positive change as your assessment journey progressed.

What is particularly encouraging is that, despite the challenges at the beginning, you have found the assessment process itself to be thorough, professional, and supportive. Our clinicians and support teams are committed to ensuring that every child and family feels listened to and respected, so it's wonderful to hear that this has been reflected in your interactions with the team.

We know that many families come to us after spending years waiting for support elsewhere, and we're pleased that your son's assessment pathway is now progressing well. We wish you both all the very best for the remainder of the process and hope that the upcoming diagnosis meeting provides the clarity and guidance you have been seeking.

Thank you for your recommendation and for giving us the opportunity to support your family.

Amber
Customer Experience Manager
Held Health

Odpowiedź od Held Health

15 cze 2026

Thank you for your review.

It's great to hear that you found the process efficient and well organised. We know that keeping families informed throughout their assessment journey is incredibly important, so we're pleased that you felt updated and aware of what was happening at each stage.

We're also delighted that your appointments were arranged promptly and scheduled close together, helping to maintain momentum and reduce the uncertainty that can often come with waiting for assessments.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health