I found this company online and cannot recommend them highly enough. Their jewellery is beautiful and very reasonably priced. I ordered the same item twice by accident so I contacted customer servi... Zobacz więcej
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The order delayed and took about a month but customer support was helpful. I expected the meditation ring to spin more smoothly like the one I saw on the ad, but it doesn’t spin with one flick, which... Zobacz więcej
ordered an item for a christmas present on 22nd November, not even showing as dispatched on the tracking. Customer services keep saying its been dispatched, but dont seem to be able to really help. ge... Zobacz więcej
Reakcja na opinię
Had a query about the price we paid as once we made the payment through PayPal the same item came up at a lower price which we felt was not fair to us. We contacted customer support expecting the usua... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Vintage inspired jewelry brand NYC, US
Dane kontaktowe
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I recently order the magnetic bracelet…
I recently order the magnetic bracelet and got two negative magnets so they don’t link up together. Really not impressed after paying $45 for them.
Outstanding customer service and really…
Outstanding customer service and really pretty jewelry. Wil def be a repeat customer from now on
Hearts Valley has a wide selection of…
Hearts Valley has a wide selection of jewelry both my girlfriend and I love, and that has stuck with us for over a year now. Their prices are great and the customer service is even better.
We love our magnet heart bracelets!
My husband and I LOVE our bracelets we wait for the little “click” of the magnets when we are holding hands. My magnet fell out after a couple months but I sent an email and they promptly replied telling me they were sending me another free of charge.
Absolutely love this business
Absolutely love this business, jewellery quality is on another level as well as soooo cute, something that needs to be brought up is their amazing customer service, had issues with my order and they were so responsive and helpful, just perfect all round xx
Great customer service
The customer service was absolutely wonderful. I had accidentally put in the wrong address when I initially ordered it, so I sent them an email about it. They not only reshipped it, but they also sent the replacement for free. If you're considering buying from this store, go for it. I have no regrets <3
Excellent customer service
Excellent customer service. I had issues shipping the product overseas and the company worked with me the whole way to resolve the issue which wasn't even caused by them! And the product itself is beautiful. Customer for life.
Received my heart and was informed that…
Received my heart and was informed that there would be a delay due to stock being out. They gave me the option to get something else, wait for the new supply or refund, which I appreciated very much, but chose to wait and received it in a timely fashion considering being out of stock right after I ordered.
I'm very happy with my purchase and more importantly... So was my Wife 🙂
Hearts Valley ships extremely fast and…
Hearts Valley ships extremely fast and efficiently! I recently had a minor issue with an order (magnet popped out of bracelet) and contacted their support team on Instagram. I received a response within the hour and they shipped out a brand new set of bracelets for me! Love the company and the quality of jewelry is amazing!
A+++ Customer satisfaction!!!!
Very easy to place an order, the customer service is above and beyond my expectations! The communication between Hearts Valley and the buyer is the best I've experienced in a long time from any company! And I worked in retail for 34 years! Great job!
Great quality jewelry!
I ordered this in asking my now boyfriend to be my boyfriend, lol. He said yes! And now we both get to wear a beautiful magnetic bracelet made of great quality. Thank you so much, and for your great service and shipping! :)
Amazing company, Great customer Service
Such a great company! I had made over 3 purchases with them and each was such a wonderful experience 🥰 Customer service is amazing and VERY helpful. I will definitely continue purchasing from hearts valley jewelry
Absolutely amazing quality
Absolutely amazing quality. Me personally I love the jewelry and hope to see more of what they’ll make!!!!
They deserve MORE than 5 stars
I saw them online and fell in love with the pearls necklace and bracelet. The process went smooth, I received it very quickly after the purchase and LOVED the product. It so so pretty and delicate! Also, their customer service deserves more than 5 stars, they are attentive, responsive, friendly, and helpful! I will keep coming back for more items.
Love at first sight!
I received one of the magnetic bracelets as a birthday gift from my boyfriend and absolutely fell in love with them at first sight! I reached out to customer service via e-mail with a question and the reply and exchanges in conversation were quick, professional and informative. I look forward to telling all my friends and family about your company and can't wait to place my next order!
10/10 Customer Service
Only good things to say about this company and their products!
I had seen ads for awhile now about the magnetic bracelets, and LOVED THEM because I’m a cheesy romantic at heart. I finally bit the bullet and ordered a pair of bracelets for my fiancé’s birthday and he loved them just as much as I do. We love this subtle and sweet homage to our love for each other and it’s just the best reminder throughout the day to see it on the wrist. Makes us both smile.
Somehow my fiancé’s came loose, and it was lost. I emailed the customer service team and they immediately sent out a replacement. I was shocked, the last thing I expected was a replacement and response SO quickly! Highly impressed by the care and it made the start of me week so much better! Will definitely purchase from them again. So so worth it!
Amazing customer service and products
Amazing customer service and products! Highly Recommend! Went above and beyond to take care of me when I reached out and in such a timely manner!
Quality product. Amazing customer service!
I bought my husband and I the cute little heart magnet bracelet. I was pleasantly surprised with the quality. Especially for the price. We have had so many compliments on them. I’m more impressed with their customer service though. One tiny little piece came loose on my bracelet. I sent an email message to them. They responded so quickly and they are sending a replacement. I shop a lot online. Customer service is not always reliable but with Hearts Valley you can tell they take pride in their product and customers.
I recently purchased a Love You…
I recently purchased a Love You Necklace from Hearts Valley and my wife loved it. Although there was a bit of a problem with the shipment. I reached out to the customer service team to correct the issue. I received a prompt response from Rachel Shook who quickly addressed my issue. It’s nice to know that this small business puts the customer ahead of everything else. I appreciate your response and look forward to future purchases. Thanks for giving my wife a very unique Valentine gift.
Best Jewelry Store
I've never bought jewelry online but Hearts Valley truly got my attention in a beautiful piece "the Love Letter chain". I am a man that loves to show my love to my lover thru messages and unique pieces of messages. I bought this jewelry and I was so excited to see my lovers eyes grow with joy and tears. What a beautiful piece of love. I'm also very happy to have reached out to them when the piece broke because they were so fast to respond to my email and also very fast and kindly to replace it without any hesitation. To me that was incredibly nice because, now my lover will be wearing it once again and enjoy the love I've expressed to her. Thank you so much Hearts Valley. You've got a customer that will always buy from and I love all the choices you have in inventory. Now I'm going to buy for my baby 4 year old daughter so she can enjoy her own jewelry collections. I give them 10 stars 🌟 🤩
Doświadczenie Trustpilot
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