DONT TRUST THIS COMPANY- NOT UK BASED
I have been in contact with this company on behalf of my ex partner.
As many others have mentioned you have to go through many emails back and forth. My ex partner has a faulty pair of hearing aids and we have sent proof and a video.
After a lengthy time they have said he will get a full refund and we have to pay for returns (which is not happening).
They are not UK based, another lie as many lies they will spout.
I have contacted Watchdog/rip off Britain and going to trading Standards.
There returns address is a hub and if you look at the top when your reading the reviews, it says Philippines.
Do not buy from this company...
They state by the reviews they have replied to, that they've had alot of customers happy with there service and returns. Which is another lie.
They want us to pay for returns and them inspect it, even though we have proof that they are faulty, in a video.
Then they will refund.
We will most probably do a charge back and this will incure a fee to them.
Not paying for returns when there faulty and they will most probably say they have not received package.








