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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This centre in Norwich is at lovely Keswick Hall. I received a warm welcome in reception and quick and painless treatment from Arianne. The audiologist Callum was professional and informative. He li... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Visited a local hearing centre who carried out micro suction to both ears and then sold my wife £4000 hearing aids. Her right ear was still no better so she visited her GP who said she still had earw... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So pleased to get an appointment one week earlier than given due to a cancellation, great service,my hearing was getting worse gradually, I did suspect it was ear wax build up. My consultant was brill... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

My wife’s hearing test was conducted in Bungay without a sound booth. This is not made clear when you book the appointment. You can hear constant road noise, the receptionist chatting and even the a... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z aparatami słuchowymi

Napisane przez firmę

The Hearing Care Centre is a multi award winning family run hearing care company looking after the hearing impaired throughout East Anglia. Born in 1998 The Hearing Care Centre is now a well established independent practice and in fact the only multi centre truly independent hearing aid dispensing company operating across both Norfolk and Suffolk. We have no specific commitment to any one manufacturer of hearing instruments. Being truly independent enables us to give totally unbiased advice on all hearing concerns leading to the prescription of the most appropriate type of product to suit an individual's needs. "Our goal is to achieve 100% customer satisfaction through taking a personal approach and providing the very highest quality hearing care"


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4,6

Doskonała

Wynik TrustScore: 4.5 na 5

38 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

I would highly recommend the Hearing Care Centre.

I would highly recommend the Hearing Care Centre as the support that my Mother received was incredible.
Michael was exceptionally kind, helpful and understanding with my mother whilst completing the intial hearing test, explaining the choice of hearing aids and giving excellent advice and support over the weeks. Michael has been friendly and patient, which has allowed my elderly mother to feel confident enough to make her own decisions about her choice of hearing aids and although she found it difficult to insert the hearing aids initially due to arthritic hands, Michael's support has meant that she can now confidently insert and remove her hearing aids independently. Her hearing is now so much improved that she is able to hold conversations with people again and hears well in group settings, her confidence has really grown.
Thank you very much Michael for changing my mother's life in a very positive way.

13 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave such a lovely review, Carole. We're so glad to hear that Michael could offer the right support to your mother and ensure she had the time, attention and knowledge required to choose and operate her hearing aids with confidence. Please do let us know if there's anything we can do to help at any point and pop back in to see us - we'd be happy to help.

Oceniono na 5 z 5

I have had a great experience at the…

I have had a great experience at the hearing care centre. Everyone is amazing from reception to wax removal. Highly recommend

26 marca 2026
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave your review, Tracey. We're glad to hear that you felt well looked after with us in Ipswich and that you noticed a positive improvement after your earwax removal. We look forward to seeing you back in clinic again soon.

Oceniono na 5 z 5

I dealt with Michael in Hadleigh

I dealt with Michael in Hadleigh. The experience was excellent. Michael is a very effective and efficient communicator and knowledgeable about hearing processes, testing and hearing aid technology. He is polite and each visit felt like an education, so I always came away having learned a lot more about my ears, my hearing and the use of new aids. On return visits I was shown solutions to anything that had cropped up as an issue about using or cleaning the kit. From the first ear wax removal session with Serena to Michael's educational explanations about how to get the best out of my new hearing aids, the memories are of politeness and effective sessions. Very impressive and recommended if you feel your hearing is starting to fail you.

18 marca 2026
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for your lovely review, Paul. We're so glad to hear that you had a positive experience with Michael and Serena and that we managed to help you with both earwax removal and finding the correct hearing solution for you. Please do get in touch if there's anything else we can do and we look forward to seeing you back in clinic again soon.

Oceniono na 5 z 5

Writing on behalf of my parents Ron &…

Writing on behalf of my parents Ron & Jean Lovell who recently attended for an ear care appointment in Bury St Edmunds.
A wonderful experience, treated with dignity & professional in a relaxed atmosphere.
Highly recommend thier services.

10 lutego 2026
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave a review, Jules. We're so glad to hear that we could provide the right support for your parents and we hope both of them are getting on well after their appointment. Please do give us a call if there's anything else we can do to help. ^CW

Oceniono na 5 z 5

This centre in Norwich is at lovely Keswick Hall just outside Norwich.…

This centre in Norwich is at lovely Keswick Hall. I received a warm welcome in reception and quick and painless treatment from Arianne.
The audiologist Callum was professional and informative. He listened carefully to my concerns and answered all my queries clearly. He fitted me with some very nice hearing aids which have helped me. Free parking, toilet facilities and offered hot drinks. I would reccomend this centre highly.

14 listopada 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time so leave such a thoughtful review. We're glad to hear that both Callum and Arianne were able to offer the right support. We hope you enjoy your hearing aids and please don't forget to pop back in and see us if you require any further support or adjustments to your hearing aids. We look forward to seeing you again soon. ^CW

Oceniono na 5 z 5

Fantastic session with Jay

Fantastic session with Jay. Really professional, knowledgeable and skilled. Not just the nearest assistant using a machine but caring, engaging and pleasant. Definitely 5 stars.

11 listopada 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave such a lovely review, Ross. We're glad you found the right support with Jay and the team in Ipswich and we look forward to seeing you again soon in clinic. ^CW

Oceniono na 5 z 5

Outstanding care

I have used hearing aids for 40 years from a number of different providers but the last 15 years with The Hearing Care Centre has been the best.
As a medical professional myself I understand the value of Continuity of Care and value hugely the ability to see the same audiologist at each visit.
Simon has provided me with what I believe to be the best available hearing aid options in a friendly and helpful (and now Norwich-based) environment.
I rate their service as outstanding.

3 listopada 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave a review, John. We really appreciate your feedback and we're glad to hear that you've had such a positive experience with Simon and the team at the Hearing Care Centre. We look forward to seeing you in clinic again soon. ^CW

Oceniono na 5 z 5

A really excellent treatment centre

A really excellent treatment centre. Unlike other treatment centres I have been to over the last two years the treatment was thorough, professional and successful. And equally important it did not hurt. I can now hear perfectly again.
This the Hearing Centre just outside Hadleigh part of the Ipswich branch.

21 października 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave your review, Alison. We're glad to hear that you had a positive experience with us in Ipswich and we hope to see you again in clinic soon. ^CW

Oceniono na 5 z 5

First visit to Norwich

I found everything excellent from the instructions to find the new location, the park facilities, the reception and the treatment given

14 października 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to visit our brand new clinic in Norwich, Kevin. We're glad to hear that you had a positive experience with us at Keswick Hall and we look forward to welcoming you back again soon. ^CW

Oceniono na 1 z 5

Steer clear

I went for wax removal July 7th. The first procedure went well but there was some stubborn wax still hanging around. Returned for 2nd attempt on 28th. I couldn’t eat/chew went on holiday so unable to swim.
Still having trouble with all of the above. Waiting for Audiology appointment & more or less deaf in one ear.

28 lipca 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Dear Mr Martin,

We’re very sorry to hear that you’ve been experiencing ongoing discomfort following your ear wax removal appointments. Our aim is always to ensure every patient leaves feeling comfortable and cared for, so it’s disappointing to learn this hasn’t been your experience.

From our records, we can see that you were seen for follow-up appointments with both Serena and later with Rebecca and Simon, who advised next steps and recommended that you see your GP for further assessment. We appreciate that ear issues can sometimes take time to fully resolve, and we understand how frustrating that can be.

We’d really like the opportunity to discuss this with you directly and see if there’s anything further we can do to support you. Please contact our Practice Manager, Kirsty Goldsack, on 07522559124 or via kirstygoldsack@hearingcarecentre.co.uk.

Oceniono na 5 z 5

Outstanding service and care

I have just completed the handover of my new hearing aid in the Hadleigh branch. I am delighted, should have done it years ago. From the very beginning Michael Shade was a consummate professional and a credit to the service. He was knowledgeable, very thorough and explained everything clearly checking my understanding at each phase. I already have my next review in the diary so am assured of continued follow ups and care. I would thoroughly recommend this practice and Michael in particular.

29 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave a review, Annette. We're so glad to hear that you had a positive experience with us and we hope to see you back in clinic again soon. ^CW

Oceniono na 5 z 5

Pleased to have hearing back

As a mum to two young children, I had noticed my hearing getting worse but had been too busy to get it checked. When it became more noticeable, I booked an appointment with Michael Shade at The Hearing Care Centre.

Michael carried out thorough hearing tests and explained the results clearly. He diagnosed a significant hearing loss in one ear and discussed the options available to me. I chose to try a hearing aid, which Michael fitted and adjusted to suit my needs.

Since then, he has provided consistent aftercare, checking in and making sure the hearing aid works well for me. I’ve really appreciated his clear communication, professionalism, and attention to detail throughout the process.

7 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for your thoughtful review, Amy. We're glad to hear that Michael was able to give you a great experience and that you overall found the right support with us. We hope to see you in clinic again soon. ^CW

Oceniono na 5 z 5

A very enjoyable experience

Had a appointment today with Jay and Charlie who are the nicest men in this business. Put your mind at ease with the kind words that they say. Would rather pay to have my ears looked after by Jay who can come to near me which is handy when you don't drive. Also for the first time ever had a hearing test with Charlie who went through everything very carefully. Recommended trying some NHS hearing aids, still thinking about that one. Didn't try to force me to have expensive ones which I really appreciated.

17 czerwca 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave us your review, Michelle. I'm so glad to hear that Jay and Charlie were able to offer you the right support. We hope you find the right solution and we are always here when you need some help or advice. ^CW

Oceniono na 5 z 5

Amazing service

Visited a local hearing centre who carried out micro suction to both ears and then sold my wife £4000 hearing aids. Her right ear was still no better so she visited her GP who said she still had earwax and recommended the hearing centre in Kersey Suffolk.
It was found to be a lot of wax pressed against her ear drum it was removed and now she doesn’t need the aids.

6 maja 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave us a review. We're so glad to have helped and provide some much needed relief. Please do call again if there's anything else we can do to offer support. ^CW

Oceniono na 5 z 5

Very supportive and caring with helpful…

Very supportive and caring with helpful advice. I would highly recommend.

Thank you S Fenton

15 kwietnia 2025
Opinia niezależna
Logo The Hearing Care Centre Ltd

Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to leave such a lovely review. We're glad you had a positive experience with us and we look forward to seeing you in clinic again soon. ^CW

Oceniono na 5 z 5

Don't shout!!! I'm not deaf,yet,!!!!

So pleased to get an appointment one week earlier than given due to a cancellation, great service,my hearing was getting worse gradually, I did suspect it was ear wax build up. My consultant was brilliant,managed to get my ears cleaned and I finally got my hearing back. Left feeling great, told my husband no need to shout!!! Bless him.

8 kwietnia 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for taking the time to share your review. We're glad to hear that we were able to offer the right support. Please don't hesitate to get in touch whenever you need. ^CW

Oceniono na 5 z 5

Ear Irrigation & Microsuction

Came to the centre on Woodbridge Road, Ipswich. From the moment I walked through the door I received nothing but a highly professional yet personal service. Came to have my ears unblocked with microsuction irrigation. It was amazing. Such a calm & peaceful environment. Why can’t the NHS be like this?

25 lutego 2025
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for your lovely review, Julia. We're glad we were able to offer the right level of support and we look forward to seeing you again soon. ^CW

Oceniono na 5 z 5

Graphic designing

My experience very good this company, and respect able staf
I'm very happy to join company

21 listopada 2024
Opinia niezależna
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Odpowiedź od The Hearing Care Centre Ltd

Thank you for leaving us your review, Junaid. We hope to see you in clinic again soon. ^CW

Oceniono na 5 z 5

Highly recommend 1st class service

I enquired about a hearing test,but was advised at 53 to come in to explore ear wax removal as at 53 would be unusual to have hearing loss,Elizabeth on reception was lovely very helpful,I had my ears checked by Callum he was polite and professional,he advised one ear was needing wax removal,I was Seen by Serena a week later she was so nice very pleasant reassuring and checking me throughout the process,it was tricky as hard wax deep in the canal but she worked with different methods to remove it and got the job done was a pleasure to meet her and she was so good at her job!

31 października 2024
Opinia niezależna

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