The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Zobacz więcej
Reakcja na opinię
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Zobacz więcej
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It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Napisane przez firmę
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Dane kontaktowe
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Zjednoczone Królestwo
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quick and easy to use
Very easy to book, and Mr. Thomas Haigh was extremely helpful and friendly - he answered all my questions in an clear, concise and informative manner
19 czerwca 2026
Odpowiedź od HBSUK
We're so glad booking was easy for you. We appreciate your kind words about our team member's helpfulness and clear, informative answers. Thank you for your positive feedback!
Odpowiedź od HBSUK
We're sorry for the difficulty. We are working to improve access.
The whole experience has been…
The whole experience has been appalling, from AXA telling me my policy has expired, despite it only commencing 1/1/26 to the documents generated by VirtualLucy being addressed to my previous address despite it being updated 3 months ago
I have contacted my company HR team who are taking it up on my behalf
22 czerwca 2026
Odpowiedź od HBSUK
We are sorry to learn of the issues you've faced with your policy and documents. We’re sorry to hear that your experience with us did not meet your expectations. If you would like to discuss this further or require any additional assistance, please contact us on 0115 857 3842.
Very straightforward and easy to use…
Very straightforward and easy to use booking process. Medical expert was very knowledgeable.
23 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback! We're glad our booking process was straightforward.
Great service and very helpful from you…
Great service and very helpful from you the contact centre
18 czerwca 2026
Odpowiedź od HBSUK
Thank you for your 5* review! We are pleased your experience was positive.
Fast efficient service …
Fast efficient service with a great understanding of any issue. Friendly with an easy approachable personality.
19 czerwca 2026
Odpowiedź od HBSUK
We're so glad you experienced fast, efficient service and appreciated our team's understanding and approachable personality!
Odpowiedź od HBSUK
Thank you for you 5* review ! We appreciate you taking the time to share your experience.
Odpowiedź od HBSUK
We appreciate your feedback and are glad our service was excellent.
Telephone consultation
Easy to use the service to book the consultation. Was called at the allocated time. Person I spoke to extremely helpful & polite
23 czerwca 2026
Odpowiedź od HBSUK
We're so glad you found our booking service easy to use and that your consultation was on time. We appreciate your kind words.
Axa recommended physio but too complicated
I was recommended by Axa as part of my private care, I don't have any exercise listed and it simply looks way too complicated trust me I am from technology. I wasted 2 days of mince waiting for the exercises. I wouldn't recommend this app based on my experience
23 czerwca 2026
Odpowiedź od HBSUK
Thank you for your feedback, we're really sorry to hear about your experience. We would like to follow up with you and understand what further we can do to help, we can be contacted at your convenience on 0115 857 3843.
Great service from beginning to end
Great service from beginning to end. Prompt and efficient.
16 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback! We're glad our service was prompt and efficient.
Odpowiedź od HBSUK
We're glad to hear your initial referral was excellent and prompt. Thank you for your feedback!
So great and easy to talk with someone!
23 czerwca 2026
Odpowiedź od HBSUK
We're glad we were easy to talk with. Thank you for your feedback!
Unhelpful advice Given some options for physio with…
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of these places was accessible. Only way would be to write down post codes etc, and look each of them up before deciding. Hopelessly impractical and unhelpful!
24 czerwca 2026
Odpowiedź od HBSUK
We appreciate your feedback regarding the accessibility of the physio options. We recognise how crucial clear location details are, and we are reviewing our communication process to include more comprehensive geographical information.
Odpowiedź od HBSUK
We're happy you found our physio knowledgeable. We appreciate your kind words!
Very professional and helpful
Very professional and helpful. Understood my needs and helped to provide a suitable program to assist
19 czerwca 2026
Odpowiedź od HBSUK
We're glad our team was professional and helpful, and that we could provide a suitable program to assist you.
All good slightly late but I was…
All good slightly late but I was informed so no problem understood my concerns listened and arranged appt quickly
24 czerwca 2026
Odpowiedź od HBSUK
We appreciate your understanding regarding the slight delay. We're glad we could address your concerns and arrange your appointment swiftly.
Odpowiedź od HBSUK
We're glad we could help and anticipate your needs. Thank you!
Odpowiedź od HBSUK
We appreciate your feedback. We are always working to improve our services.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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