2 week delay without any tracking, it just randomly showed up. It included FROZEN items such as tru-fru... It also included cheese that needed to be refrigerated. All items were substitutions from w... Zobacz więcej
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This was the first time I've ordered. Ease on ordering and creating what I wanted to gift the receiver. The outcome, a big thank you saying how beautiful the basket received was.
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I ordered a custom gift basket to include: METAL CONTAINER WOULD YOU LIKE?: GALVANIZED BUCKET WHICH ITEMS WOULD YOU LIKE TO ADD?: GOURMET FOODS & SNACKS, CHEESE, FRUITS, CHOCOL... Zobacz więcej
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I ordered the package from overseas to my boyfriend in Canada and this is my go-to shop for sending him gifts for special occasions. Placing the orders are easy and the contents, even flowers, arrive... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Dane kontaktowe
Stany Zjednoczone
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,3
Średnia
313 recenzji
Odpowiada na 100% z negatywnych recenzji
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Omg...PLEASE do not order from this…
Omg...PLEASE do not order from this site. You are not going to receive the products/ gift basket you ordered. I order custom birthday gift basket with 12 items and they only delivered two correct items and rest of the items they substituted with items that were not even close to what I had ordered. I sent them an email and they asked my go to their site and read their substitution policy. So the conclusion is that it really doesn't matter what you order, they have right to substitute the items and fill it with whatever they have in stock.. DO NOT ORDER FROM THIS SITE>
4 marca 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Neeta, thank you for sharing your feedback. We sincerely apologize that the substitutions in your custom birthday basket did not meet your expectations. While our policy allows for substitutions of equal or greater value to ensure your gift is delivered on time when specific items are out of stock, we understand your frustration with the number of changes made to your original selection. We are committed to doing better with our inventory accuracy and curation moving forward. We appreciate your honest input as it helps us improve our service
Great gift selection and customization options
The gift selection was great and I loved the customization options. However, I wasn't a fan of the money transfer process. I almost gave up while trying to set it up, but did eventually complete the transfer successfully after not being able to find better options out there given the short delivery time I committed to. Overall, I loved the product selection and my mom really enjoyed her gift.
25 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Thank you for your 4-star review and for your kind words regarding our gift selection. We are so happy to hear that your mom enjoyed her gift! We also appreciate your honest feedback regarding the money transfer process. We are always looking for ways to improve our user experience, and your comments will help us refine that process for future orders. Thank you for sticking with us and allowing us to fulfill your delivery.
Looks like items were picked up at gas station
Ordered a France themed gift basket and paid for wine & chocolate upgrades. What was received was disgraceful - half of the items looked like they came from a gas station. Potato chips & pretzels. I paid extra to pick a specific rose for the basket. A cheap red wine was given. Completely unacceptable.
7 marca 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
We sincerely apologize for the disappointment with your France-themed gift basket. It is clear that the quality of the items and the upgrades you selected did not meet the premium standard we strive for.
While our substitution policy is in place to ensure timely delivery when specific items are unavailable, we recognize that in this case, the replacements did not reflect the value or theme you expected. We appreciate this feedback and will be using it to improve our quality control and selection process. Thank you for bringing this to our attention.
My first time ordering from Hazelton’s…
My first time ordering from Hazelton’s and it’s been a very poor experience so far. I purchased from them specifically because based on what the website said at checkout, the basket was supposed to be delivered within 1 business day to an address in New Jersey. 1 business day passed and the courier tracking information still shows they haven’t received the package. I contacted Hazelton’s customer support who told me to contact the courier, and when I contacted the courier, they told me to contact Hazelton’s because no one actually knows or can tell me where the gift basket is and when it’s going to be delivered. On top of this the courier added they don’t honour a specific timeframe delivery service (i.e. delivery in 1 business day). This is very disappointing. I needed this basket to be delivered within the expected timeframe.
26 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
We sincerely apologize for the frustration regarding your delivery. Please note that once a shipping label is generated, it signifies that your order has been processed and has left our facility. In some cases, there is a delay in the courier's system while the item is in transit, which can prevent the tracking status from updating immediately.
Because your order is already in the hands of the courier, we are unable to cancel or refund the shipment at this stage. Additionally, based on the shipping method selected at checkout, this was a non-guaranteed delivery timeframe.
We understand how important the timing was for this gift and appreciate your feedback on the conflicting information you received. We are committed to doing better next time to ensure a smoother experience.
I ordered the wine and chocolate
I ordered the. Realized it would not reach me in time. I canceled before it ever left facility and they never allowed a return after several emails. I will never order again. They wasted my money.
16 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Thank you for your feedback. We’re sorry for any frustration regarding your order.
To ensure our gift baskets arrive as quickly as possible, our system begins processing orders immediately. Per our Terms and Conditions, once a shipping label has been created and the order has entered the fulfillment phase, we are unable to cancel or intercept the shipment.
Because our gifts often contain perishable items, we also have specific policies regarding returns once an item has been prepared for transit. We apologize that we couldn't halt this specific delivery in time for you.
Odpowiedź od Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that your order arrived on time and that everything was perfect. Our team takes great pride in ensuring our gift baskets are delivered with care, and it’s wonderful to know we met your expectations.
We look forward to helping you with your next gift!
I highly recommend!
It is beautifully wrapped and really surprised the recipient.
12 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are delighted to hear that the gift was beautifully wrapped and, most importantly, that it brought such a wonderful surprise to the recipient.
Our team puts a lot of care into the presentation of every basket to ensure that "wow" factor upon arrival. We truly appreciate you choosing us for your gifting needs!
First choice of shop for gifts for my LDR
I ordered the package from overseas to my boyfriend in Canada and this is my go-to shop for sending him gifts for special occasions. Placing the orders are easy and the contents, even flowers, arrive in good condition. I might order here again for the next special occasion.
13 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Ayana! Thank you for the 5-star review. We're honored to be your go-to shop for sending gifts to your boyfriend in Canada from overseas. We're glad to hear the orders are easy to place and arrive in good condition!
The gift arrived at the agreed time on…
The gift arrived at the agreed time on the agreed day and in good condition
14 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Gracia! Thank you for the 5-star review. We are so happy to hear that your gift arrived in good condition and exactly at the agreed time. We look forward to helping you with your future gifting needs!
Special Valentine’s
This made a long distance Valentine’s Day extra special, the basket was beautiful and delicious. Arrived just in time!
14 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Lucero! Thank you so much for the 5-star review. We are delighted to hear that we could help make your long-distance Valentine’s Day extra special! It’s great to know the basket was both beautiful and delicious, and that it arrived right on time. We look forward to helping you celebrate more special moments in the future!
A very disappointing experience
A very disappointing experience. EVERY item I had included in the basket was substituted with downgrades - cheaper wine, non-gourmet snacks, a different fruit (hard to believe that they couldn’t find grapes in the market so had to substitute with a pineapple). And they even substituted the expensive barrel container I had ordered with a cheap cutting board. If they’re not able to find the quality items one orders on their website even in a city like New York, then why do they even have them as options on the website? In addition, the delivery promises one business day, but my order was received after two business days. I was really excited to have found this gifting option online, but I don’t think I’ll be using them again. You think you’re gifting really high-quality stuff, but in most cases I’m sure the senders don’t even realize that everything was downgraded since it’s a gift received by someone else.
13 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Vijay, thank you for your feedback. We sincerely apologize that your experience did not meet expectations regarding the substitutions and delivery timing. While our policy allows for substitutions of equal or greater value when items are out of stock, we understand your disappointment with the specific items received. Additionally, our standard shipping methods provide target dates rather than guarantees, though we always strive for prompt delivery. We are committed to doing better and will use your comments to improve our quality control. We hope to have the chance to provide a better experience in the future.
The recipient received the gift on time…
The recipient received the gift on time just as expected.
12 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi David! Thank you for the 5-star review. We are so glad to hear that your gift arrived exactly when expected. Reliability is a top priority for us, and it’s wonderful to know we hit the mark for you. We look forward to helping you with your future gifting needs!
Fast and Easy
6 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Thank you for the 5-star review, Niel! We're glad we could make your gifting experience fast and easy. We hope to serve you again in the future!
Gift basket for overseas order
Sent a gift basket to my sister in Texas (I ordered from Australia). It was delivered on the day I requested and my sister was very happy with it. The only reason I gave 4 stars and not 5 is because it was quite pricey.
4 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Cathy, thank you so much for sharing your experience! We are thrilled to hear that we could help you send some love from Australia to your sister in Texas right on time. We strive to provide a premium, seamless experience for our international customers, and we're glad your sister enjoyed her gift. We appreciate your feedback regarding our pricing and hope to serve you again for your next special occasion
Substitutions of everything I ordered!
I ordered a customizable wine gift basket for my sister. Of the 4 items I ordered (3 different bottles of wine and a box of dark chocolate truffles) all 4 were substituted. Customer service said that in the gifting industry substitutions without notifying the customer are quite common. Hard to believe they were out of dark chocolate - maybe the variety of wine I ordered, but the chocolate - come on! I will never buy from them again.
4 lutego 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Thank you for your feedback. Please accept our sincerest apologies for the frustration caused by the substitutions in your order.
While our policy allows for substitutions to ensure gifts arrive on time, replacing every single item in a custom basket—including the chocolates—is not the standard we strive for. We understand that when you take the time to customize a gift, you expect those specific choices to be honored.
We are taking your comments to heart to review how we handle stock levels and customer notifications. We clearly missed the mark here, and we are committed to improving our process to ensure this doesn't happen to future customers.
Do not order from them!
Do not order from them! They do not deliver it to the door, only for pick up with Canada post, which made problems. I ordered basket to be delivered on the birthday and the courier only left a note for pick up on the following day! This is unacceptable! Do not use them! Their customer service does not help!
Spoke to Canada Post and they said that the sender did not use door to door service, just a cheap mailing to the mail box and obviously the gift basket can't be delivered to the mail box, so Hazelton's knew upfront it would not be delivered on time. You charge for delivery, so use normal courier services like UPS or Fedex and door to door, otherwise your service has no point. If you would warn me about this upfront I would never use your services, because we order gift basket with the purpose to be delivered to the recipient and not for receiver to pick it up. Shame on you! Your apologies don't help, you've ruined the birthday gift!
28 stycznia 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Nancy, we sincerely apologize for the frustration caused by the delivery experience for this birthday gift.
While we aim for door-to-door service, certain couriers like Canada Post may leave a pick-up notice if they determine a location is insecure to leave a package unattended. We understand this delay meant the gift was not received on the intended day, which is deeply disappointing.
Regarding your experience with our team, we strive to provide helpful solutions within our shipping policies. While we do not offer refunds for carrier-related transit delays where the gift remains safe and intact, we value your feedback as it helps us monitor the performance of our delivery partners.
Thank you for bringing this to our attention."
Disappointed
I am quite disappointed with my experience. I paid a fairly high price, and unfortunately what my family received did not match what was shown in the photos on the website nor what was described in the caption.
In addition, I paid extra for an orchid, but a completely different flower was delivered instead. The delivery was also much later than promised — it was supposed to arrive a few days later, but it arrived weeks after the expected date. Additionally, the cheese board itself — which is a central part of the product and even mentioned in the name “Wine and Marble Cheese Board” — was missing from the delivery.
I appreciate that the order eventually arrived, but it was not what I paid for, and the overall experience did not meet my expectations, especially considering the price.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Dear Melly, we sincerely apologize for the disappointment caused by your recent order. It is truly regrettable that your gift arrived late and did not meet the standards we strive for.
While our Substitution Policy is in place to ensure a gift is delivered when specific items or flowers are unavailable—by replacing them with items of equal or greater value—it is clear that in this instance, we failed to provide the experience you paid for. We are taking your feedback seriously to improve our quality control and fulfillment processes. Thank you for bringing this to our attention, and we are committed to doing better.
Totally amazing experience from…
Totally amazing experience from ordering to delivery. I was kept informed every step of the way which was important living in a different country. I would definitely use Hazeltons again, thank you
22 stycznia 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Heather, thank you so much for the 5-star review! We know how stressful it can be to send gifts from another country, so we make it our mission to keep you updated every step of the way. We’re thrilled you had an amazing experience and look forward to helping you send your next gift across the miles!
Fine product and timely delivery
I appreciate the timely delivery. The package arrived a day before the date I specified.
I was glad that the wine met the standards of the receiver. I had worried about that.
The website is quite user-friendly.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Benedict! Thank you for the wonderful 5-star review! We’re so pleased to hear that our website made the ordering process easy for you. It’s also great to know that the wine lived up to your high standards—we know how important that 'quality check' is when sending a gift!
While we always aim for perfect timing, we're glad the early arrival worked out well for this surprise. We truly appreciate your support and look forward to helping you with your next gift basket!
Gift basket arrived on time for our…
Gift basket arrived on time for our sons birthday.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Hazelton's Gift Baskets USA
Hi Debra, thank you for sharing! We are so happy to hear the gift basket arrived right on time for your son’s birthday. We hope he had a fantastic day! If there is anything we could have done to make your experience a 5-star one, please feel free to let us know. We appreciate your support!
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