We're working together almost a year and we didn't face any problems on main services. Mr Guven Gebetas's been always proactive and has a solition based view during this period. I hope we would be... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Received an invoice for renewal of business address and mail forwarding service. The cost had increased dramatically and they had cut 3 months off from the end of my current subscription. Got told tha... Zobacz więcej
Reakcja na opinię
We use Hatton's corporate and post services. The staff seemed to have been overwhelmed during the latter part of 2021, where services slumped a fair bit. I feel this was a combination of shutdown... Zobacz więcej
Reakcja na opinię
Dear Hutton & Berkeley, We are writing regarding your handling of our mail at 43 Berkeley Square, which has resulted in severe and unacceptable consequences for our bus... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Our clients are at the centre of our business - without you, we would not exist. We strive to understand your ever-changing needs, providing an opportunity to help you achieve your direct goals.
Dane kontaktowe
Devonshire House, One Mayfair Place, W1J 8AJ, London, Zjednoczone Królestwo
- +44(0)207 889 3000
- info@hattonandberkeley.com
- hattonandberkeley.com
2,6
Słaba
116 recenzji
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Hatton & Berkeley
Thanks for the five star rating, much appreciated!
Great service and team to deal with
Great service and team to deal with, always get prompt replies whenever i have a query. Highly recommended
3 grudnia 2021
Opinia niezależna
Odpowiedź od Hatton & Berkeley
Thanks for the excellent review, we are happy that you have chosen to use Hatton & Berkeley for your business support services.
Thank you
Hatton and Berkeley provide a good and efficient service. We had had issues with our previous supplier and they have been a refreshing change. Thanks guys.
1 grudnia 2021
Opinia niezależna
Odpowiedź od Hatton & Berkeley
Thanks for the five star rating, we hope you continue to enjoy using Hatton & Berkeley as your supplier.
Keep sending incorrect invoices
Keep sending incorrect invoices. Very frustrating and time consuming
Hatton & Berkeley acted immediately upon my posting the review, apologised for the inconvenience and immediately rectified the issue which was due to an admin oversight on our system. We continue to be happy with the excellent service they otherwise offer and our account issues are fully resolved. Thank-you Hatton & Berkeley.
1 grudnia 2021
Odpowiedź od Hatton & Berkeley
Many thanks for the updated review, we are very happy that we were able to rectify any issues you may have experienced.
Brilliant service since joining 5 years…
Brilliant service since joining 5 years ago.
4 listopada 2021
Odpowiedź od Hatton & Berkeley
As a long term client, we really do appreciate the five star rating and hope to keep providing you with a brilliant service for many years to come!
Great Service
Great Service. Happy with H&B service and looking to continue working with them.
2 listopada 2021
Odpowiedź od Hatton & Berkeley
Many thanks for the great review, we are all glad you are happy with the services provided, and if you ever need any assistance you know where to find us.
Efficient and professional service!
13 października 2021
Odpowiedź od Hatton & Berkeley
Many thanks for the great review, really appreciated!
Great Service
Great Service
Thank you Ollie for sorting out the invoice problems in such a good and professional manner
6 sierpnia 2021
Odpowiedź od Hatton & Berkeley
Hello Chris, my pleasure and thank you for your patience and your lovely review!
The most amazing n helpful customer…
The most amazing n helpful customer service. Love all of them
28 lipca 2021
Odpowiedź od Hatton & Berkeley
Hello Faraz,
Thank you for your lovely review, we love you too!
from the H&B Team
Very efficient
19 czerwca 2021
Odpowiedź od Hatton & Berkeley
Thank you for the great review. Please do let us know what we can do to get that extra star!
Service is excellent
Service is excellent. Even through the challenges of 2020/21 the team have been exceptional at keeping everything running and providing a great service. They adapted to the challenges with no effect at all on the service provided. Highly recommended.
9 czerwca 2021
Odpowiedź od Hatton & Berkeley
Many thanks for the great review, and yes - 2020/21 was a pretty tough year. Glad to say that the lockdown issues have now passed and we have a full team on site once more.
Inconsistent service
Whenever they require payment, the staff are responsive. However, during routine operations such as receiving and scanning post, they take a laissez-faire attitude. There was one occasion when an important legal document was scanned on to us almost a month late. When we complained, their excuse was that they had a change of office staff, and the new person did not know what to do. For me it was disappointing we had to chase up to complain (it should have been obvious when the letter was scanned, it was done so late); and no offer of recompense or any other way of making it right - other than their offer to explain to the document sender the reason for our late response.
I know they have expansion plans, but they should focus on getting the basics right. Unsatisfactory.
26 maja 2021
Odpowiedź od Hatton & Berkeley
Hello Harun,
We're sad to see you aren't satisfied with the service. Please get in touch and we will see what we can do to rectify the situation. As you rightly noted, the basics are what we are now endeavouring to improve and we hope to continue servicing you to the level that you expect.
Very flexible to our needs
Extremely efficient and helpful over the phone. However emails often go unanswered.
21 kwietnia 2021
Odpowiedź od Hatton & Berkeley
Many thanks for the great review, please do let us know what we could do to win that extra star in your review!
great service
18 marca 2021
Odpowiedź od Hatton & Berkeley
Thanks for the review! We are glad to see you enjoying the service and hope to continue providing it to you in the future.
Highly recommended
I have been using the company for 5 years now and the staff are professional and friendly.
17 marca 2021
Odpowiedź od Hatton & Berkeley
Thank you for your kind review, we hope to continue servicing you for the years to come and keep up the standards you are used you!
Quick and easy set-up also with great…
Quick and easy set-up also with great customer service. Thank you, Oliver
2 lutego 2021
Odpowiedź od Hatton & Berkeley
Many thanks for your feedback, and thanks for the great review! What could we do in the future to bump this up to a 5 star?
Everything perfect
4 listopada 2020
Odpowiedź od Hatton & Berkeley
Thank you for your kind words! We will aim to provide a first-class service to you for many years to come!
Excellent Service
Responsive, transparent and excellent customer servicing, highly recommended.
29 lipca 2020
Opinia niezależna
Odpowiedź od Hatton & Berkeley
Hi Nishant, it is great to read your review, thank you for choosing our Virtual Office Services! It is a pleasure to have you on board!
Excellent service
23 lipca 2020
Opinia niezależna
Odpowiedź od Hatton & Berkeley
Thank you for this review in the name of our whole team, and thank you for choosing us in the last years!
Very fair and very professional
19 lipca 2020
Opinia niezależna
Odpowiedź od Hatton & Berkeley
Thank you for for this great review John, it's much appreciated!
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