Could not be happier with the product, the online order process and communication from this vendor. You need a hat, this is the place to go!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11... Zobacz więcej
Reakcja na opinię
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bou... Zobacz więcej
Reakcja na opinię
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Dane kontaktowe
Amerikavägen 10, 393 56, Kalmar, Szwecja
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
4,0
Dobra
162 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
How long is it gonna take
I ordered a hat from there it’s been shipped but not delivered it’s been 2 weeks. I don’t know if it’s gonna come in
12 października 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi Macca,
Thanks for your review and sorry to read that you are not happy with the delivery time. However, your order is still within the ETA featured/mentioned in the checkout menu and order confirmation.
The current estimated delivery time from Sweden to Australia is 12-20 business days if you choose standard shipping and delivery by Australian post. Please get back to us with your order number so we provide you with information about expected delivery time for your parcel :)
We do however hope you get it soon! :)
Aziz
Service Hero
Hatstoreaustralia is safe, reliable and has a great range of products.
I purchased the Exclusive x Montreal Canadiens Hockey Night in Canada Black Adjustable - Mitchell & Ness. Definitely 100% authentic. Communication was clear and process was faultless. No issue with packaging or delivery. Highly recommend. I will be buying from Hatstoreaustralia again.
15 września 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi,
Thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Linda
Service Hero
Absolutely awesome experience shopping…
Absolutely awesome experience shopping at hatstoreaustralia!! All the items I received were perfect, hard to get the items I ordered elsewhere and reasonably priced. I had a few questions while I was waiting for them to arrive and Viktor was very helpful and polite and answered all my questions. Would highly recommend shopping here! Thanks again
22 września 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hello Dylan,
That truly warms our heart to hear! We are so happy to hear you are satisfied with the overall experience and that you like your service so much. All of us here can not thank you enough :D
Do not hesitate to reach out to us if you have any questions!
Aziz
Service Hero
They are very attentive
They are very attentive, responding to all requests and it was an easy and good experience!
22 września 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi Tom,
Thank you for your great feedback and review for us.
We really appreciate it!
We are very happy that we have gained a loyal customer with you.
We look forward to your next order.
Salah
Service Hero
Not based in Australia
When searching for Australian hat stores they were the number one Google search thanks to their dodgy name.
A few days later when i got my tracking number I found my hat is being shipped out of sweeden and likely to be delayed.
I see they have a generic response to people complaining about this.
It doesn't matter what you have in your fine print or terms and conditions.
There is nothing transparent about "Hat Store Australia" shipping from sweeden.
1 września 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi DPJ,
We are incredibly sorry for the confusion in regard to our website, We are however 100% transparent about being a Swedish company. You can find this information in the About Us/Terms & Conditions, the check-out menu and in your order confirmation. Our current ETA's to Australia can be found in your order confirmation and in the checkout menu. We notify all of our customers about the delays caused by the restrictions which we unfortunately have 0 control over. Your parcel is still within the ETA mentioned. If your order hasn't been delivered within the ETA we have mentioned on our website however please feel free to contact us and we'll gladly look into it.
Basia
Service Hero
Beware
Beware. Despite the name, they are not an Aussie company. Only if you look in their "about us" blurb are they honest about being based in Sweden. Items took 18 days to arrive, and one of the hats is not what we expected but we're stuck with it as of course we're not paying return postage to Sweden.
They should just be more transparent of where they are based by not calling the website Hatstoreaustralia so us, the consumer, can make a better informed decision. I pointed this out in an email to them and just received a generic, copy and paste reply saying, "we are 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us". No doubt they will copy and paste the same response to this review too.
9 sierpnia 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hello Eric!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden.
Julia
Service Hero
Ordered my special design cap
Ordered my special design cap . Then read some reviews I thought I've just done my cash. Sure the cap didn't turn up in the quoted time but it's coming from overseas so what do you expect. Got my cap it's fantastic, better than all expectations. Would definitely recommend and buy again .Great tracking, great customer service.
12 lipca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hello Dawid,
Thank you for your lovely review for us.
We are very happy that everything went as you expected and that our customer service was able to help you.
We look forward to welcoming you again ;)
Moa
Service Hero
Very bad.
They aren't located in Australia for one, and 2, the customer service sucks. Package arrived crushed and product was very poor quality. They said to send it back at my own cost and put the price no higher than 1aud. Confusing and dodgy as. Won't be shopping again.
EDIT - I didn't return the hat because you expected me to return at my own cost and risk. So I accepted your 10% refund without no other choice really. So it Doesn't mean I was happy with the customer service or the hat. The hat is clearly inferior and I showed the photo proof comparing the quality to my other 9forty hats.
11 lipca 2023
Odpowiedź od Hatstoreaustralia
Hi Sarah,
Thank you for taking the time to share your experience!
We are Swedish company and we are transparent about it.
We inform, among other parts of website, in the delivery information that packages are shipped form Sweden: https://hatstoreaustralia.com/info/delivery
I am truly sorry to read you are not happy about the received cap.
As my colleague already assured you all products are 100% original and with hight quality.
I can see here that you've been in contact with one of us recently and that we have found a suitable solution so you decided to not return the cap
If you still have any questions please do not hesitate to reach out to us again however! :)
Sarah
Service Hero
Legends!
The hat is perfect and exactly as I wanted. Big shoutout to Viktor who sent me a picture of the hat before shipping to make sure I was happy with it. What a legend!
7 lipca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi,
Thank you for your great feedback and review for us.
We really appreciate it!
We are very happy that we have gained a loyal customer with you.
We look forward to your next order.
Salah
Service Hero
Great experience with the team
Great experience with the team, very helpful wait time for replies to emails was quick, would highly recommend you guys for custom made hats can't thank you enough.
5 lipca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi Wes,
Thank you so much for your kind words. Indeed, we try our very best, so that you will have your best shopping experiences with us. We are always very happy to help and super cool that you are satisfied. That makes us very happy.
Again and again with pleasure!
Maria
Service Hero
I was emailed about my design being too…
I was emailed about my design being too detailed and the support person suggested printing on the design. After I emailed back asking if I could simplify the design Henriette then came back with a simplified design and asked if that would work. It looked great and I was more than happy to move forward. I've had a previous product made by Hatstore and couldn't have been happier so I'm extremely hopeful for the same results for this one.
19 czerwca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi!
Wow what an amazing review! Thank you so much
We really appreciate that you have shared your opinion with us and glad to hear that you are satisfied with our service, and Henriette in particular! We're very happy to have her in our team!
Aziz
Service Hero
Customer service is excellent
Customer service is excellent. Great product too. Very happy!
5 czerwca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hello!
Ahh we're very thrilled to hear that, thank you so much for the kind words and the compliments! :D
Viktor
Service Hero
Odpowiedź od Hatstoreaustralia
Hi Joanna,
Thank you so much :)
We really appreciate that you have shared your opinion with us and glad to hear that you are satisfied with our service
Enjoy your delivery 😃
Tatu
Service Hero
Hatstoreaustralia not down under!
Hmm Hatstoreaustralia - one would be 100% INCORRECT to think this is an Australian business or even a business operating in Australia given the name and an Australian landline phone number.
However when I enquired where they were as I noticed the consignment was from the US, I was advised:
“No we are a Swedish company, so all orders goes from here, to Germany and then to the rest of the world,
we need to have different websites in order to make sure that the information regarding delivery, vat, currency and such are correct :)”
Misleading business name!
30 maja 2023
Odpowiedź od Hatstoreaustralia
Hello Alan!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden.
It is also mentioned in the section about delivery time that all packages are shipped form Swede: https://hatstoreaustralia.com/info/delivery
We do however hope that you will receive your order as soon as possible!
Sarah
Service Hero
Great product!
I'm back for my third order with these guys and will be back for more. The selection is extensive, the prices are pretty good and the quality is great. I was also impressed with the delivery time. With the courier option you'll get your order within a few days. All in all, if you're looking for a hat, don't look any further than Hatstoreasustralia.
16 marca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi ANDREW,
That truly warms our heart!
So glad to hear that everything turned out well and that delivery was even quicker than initially expected! We can not thank you enough for praising our products and even recommending us! :)
Viktor
Service Hero
Amazing customer service
Had an issue with the design. Got great communication throughout the process of fixing the error which ended up better than the original. Hatstore team spent the time with me to help me in every way to resolve the problem. Very pleased by the way I was treated as a customer
1 marca 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi Luis,
Thank you for sharing your experience. We appreciate your kind review! our Team is thrilled that our Customer Service was able to help you with all your issues about your design :)👏
Aziz
Service Hero
All good
Wigged out after reading a few reviews online but received today, just over 2weeks after ordering and both caps are perfect.. tracking didn't update until it reached Australia so had me a little concerned but all good! Would definitely use again
24 lutego 2023
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hi Quentin,
Thank you so much for the 5 star review! We genuinely appreciate it a lot and are very happy to hear 💖
Carmen
Service Hero
They really are great, with real people helping you.
I don't normally write reviews but in this case it's really worth noting.
They really are great, as someone ordering from Australia and used to some bad experiences can attest to. I could email a real person and they did what they could, above and beyond, to make things right. Even more, the mistake was really mine, because I had underestimated my hat size before ordering.
Even though I'd ordered the wrong size hat, and asked if the order could be canceled a day after purchase, They said the system was automated but went ahead and manually canceled anyway, and I got a refund.
The experience of emailing a real person means I'll definitely use them again to get a hat that (hopefully) fits.
26 grudnia 2022
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hey,
thank you for your lovely review.
We are very happy that you appreciate our service and that we could help you to be happy with your order.
We hope the new hat fits and we will be there for you next time you order.
Thank you for the 5 stars, we really appreciate it.
Service Hero
Basia
I ordered& payed $59.98 on November 28 ordered a cap & it has not arrived and payed on the 28 November 28 of November days ago.
I ordered a cap and payed on November 28 about 1 months ago.
Please help as I am in need of this cap as I am ill & and have lost of my hair
27 listopada 2022
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hey,
thanks for your feedback.
We are very sorry that the delivery time is longer than expected.
We wish very much that the delivery would be faster, but often the packages are held up in customs longer than expected :(
Can you please send us your details or contact our customer service?
We will surely find a great solution for you that compensates for the waiting time.
Service Hero
Salah
International shipping delays
Be cautious this is not an Australian company so shipping can become an issue.
14 grudnia 2022
Opinia niezależna
Odpowiedź od Hatstoreaustralia
Hello Byron!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden. We do however hope that you will receive your order as soon as possible!
Customer Service
Doświadczenie Trustpilot
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