Harvey Norman United Kingdom - Flagship Store Merry Hill Recenzje 

947
Wynik TrustScore: 4.5 na 5

4,6

Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX Brierley Hill, Dudley, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen . Harvey Norman wa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mario and Demi have been really helpful in purchasing a new MacBook, including price matching and support with setting up the laptop and finance options. Offered us a fantastic deal with add ons inclu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Honestly breath of fresh air. The decision to go with heavy norman was made easy due to other bed companies not being up to scratch in my eyes with the service. Brand in merry hill Dudley branch was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a goo... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Dom towarowy
  2. Sklep z pościelami
  3. Sklep z komputerami i akcesoriami
  4. Sklep RTV
  5. Sklep meblowy
  6. Sklep z sofami

Napisane przez firmę

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Dane kontaktowe

  • Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, Dudley, Zjednoczone Królestwo

  • 0121 630 1590

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

947 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(947)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 961

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Oceniono na 5 z 5

Good Customer Service

Hi there, What a nice experience! The staff, Jayden kindly and professionally helped me gain information about the product and then offered me a good price :)
Many thanks, I hope to be there again.

31 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Yashin,

We're so pleased to hear about your positive experience! It's wonderful that our team member was able to provide you with helpful information and a good price. We look forward to welcoming you back again soon.

Many thanks,
Katie.

Oceniono na 5 z 5

mario - great staff

We had mario helping us to find the right laptop for my friend, he was very helpful and kind. He even provided her with free extras, will be shopping from here again!

1 września 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Lucy,

We're so glad to hear our team member was very helpful and kind in assisting you to find the right laptop. We appreciate your positive feedback and look forward to your next visit!

Many thanks,
Katie.

Oceniono na 5 z 5

the best staff

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a good experience.

1 września 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Sophia,

We appreciate your fantastic feedback! We're thrilled to hear that our team member was so lovely and helpful in assisting your friend with their purchase, and we're delighted you had such a positive experience.

Many thanks,
Katie.

Oceniono na 5 z 5

Good experience

Muhammad helped in the process of purchasing a new TV. He listened to our needs and was knowledgable about the products. Wasn’t too pushy. Good experience

31 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Matthew,

We're so glad to hear that our team member provided such a helpful and knowledgeable experience during your TV purchase. We appreciate your positive feedback!

Many thanks,
Katie.

Oceniono na 5 z 5

Went in today to look at beds and as we…

Went in today to look at beds and as we were trying a bed out the very attentive Des came along with pillows for us to use. Des gave us some information about the beds then left us to browse. She was kind, knowledgeable and not at all pushy which is what I like.

31 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Tracey,

We're so happy to hear about your positive experience in our store today! We always aim to provide helpful and respectful service, and it's wonderful to know that our approach resonated with you. Thank you for sharing your kind feedback.

Many thanks,
Katie.

Oceniono na 5 z 5

Mario was the reason we purchased

Mario was the reason we purchased.
Really helpful and personable.
Great customer service.

29 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Ray,

We're so glad to hear that our team member provided you with such helpful and personable service. We appreciate your kind words and positive feedback!

Many thanks,
Katie.

Oceniono na 5 z 5

Excellent service

Excellent service! Sarah was most helpful and there was none of the hard sell. She was very professional.

30 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Amy,

We're so pleased to hear you received such excellent service and found our team member to be professional and helpful. Thank you for sharing your positive feedback!

Many thanks,
Katie.

Oceniono na 5 z 5

Iv brought items from here and iv been…

Iv brought items from here and iv been very happy with items iv brought
But the truth is the staff are the ones what make me return to the shop in MERRY HILL CENTRE
Amazing lovely helpful professional plight Got to say in the electrical department OUTSTANDING
Offered a coffee today to show off the new coffee pod it was lovely the lad there went out of his way for me and made me a latte from another coffee machine my husband had a pod coffee they were lovely thank you to all staff iv spoken to you all deserve to have a job there
Big smiles all the time thank you
Keep it up 100 % 5 stars
Management wow thank you specially today Saturday so extremely understanding

29 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Sandra,

We are absolutely thrilled to hear about your wonderful experience at our Merry Hill Centre store! It's fantastic to know that our team, especially in the electrical department, made such a positive impression. We're delighted that you enjoyed the coffee and felt so well looked after. Your kind words about our staff and management truly mean a lot to us.

Kind Regards,
Kevin

Oceniono na 5 z 5

Over the moon with the service today at…

Over the moon with the service today at merry hill by Gary & Alishbah.

29 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi David,

We are so happy to hear about your wonderful experience with us today. We truly appreciate your kind words.

Kind Regards,
Kevin

Oceniono na 5 z 5

Great customer service from Mariah…

Great customer service from Mariah helpful with everything we needed tablets phones and was very patience.

29 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Imran ,

We are so pleased to hear that our team provided such excellent assistance and was very patient. Thank you for sharing your kind words!

Kind Regards,
Kevin

Oceniono na 5 z 5

Amazing great service

Amazing great service

29 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi An,

Thank you for taking the time to leave this review we are delighted to hear of your experience with our service.

Kind Regards,
Kevin

Oceniono na 5 z 5

Mario I owe you my life

Mario made service quick and easy

DREAMS

28 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We're so happy to hear that our service was quick and easy for you. We appreciate your positive feedback!

Kind Regards,
Kevin

Oceniono na 5 z 5

Honestly breath of fresh air

Honestly breath of fresh air. The decision to go with heavy norman was made easy due to other bed companies not being up to scratch in my eyes with the service. Brand in merry hill Dudley branch was fantastic, and so accomodating to my wife and myself. Can't give the guy enough praise, and helped us get the right deal. Thank you for your help brad, genuinely cannot fault your assistance at all

Coming in a following day, he had also passed on all the details of the conversation to Des at the merry hill branch who was welcoming and knowledgeable about everything myself and brad. EXCELLENT SERVICE, I hope there is a rewards system for great service

28 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We are so pleased to hear about your excellent experience at our Merry Hill Dudley branch. It's wonderful to know that our team provided such accommodating and knowledgeable service, helping you find the perfect deal. We truly appreciate your kind words and are delighted that you felt so well-assisted.

Kind Regards,
Kevin

Oceniono na 5 z 5

Very good TV purchase experience

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen .
Harvey Norman was very different. I was served by a delightful young man called Jayden who asked intelligent questions regarding my viewing habits , and then made very good suggestions based on what was right for me, not because of prices. Because of Jayden’s excellent service I purchased a new TV and sound bar.

28 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Adrian,

We are absolutely delighted to hear about your positive experience with us! It is wonderful to know that our team provided you with exceptional service and helped you find the perfect TV and soundbar. We pride ourselves on listening to our customers' needs and offering tailored suggestions. Your feedback truly brightens our day, and we appreciate you sharing your kind words.

Kind Regards,
Kevin

Oceniono na 5 z 5

MacBook purchased

Mario and Demi have been really helpful in purchasing a new MacBook, including price matching and support with setting up the laptop and finance options. Offered us a fantastic deal with add ons included, super friendly more than happy to answer any questions! Could not be happier with the service I have had!

28 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Eve,

We're so pleased to hear about your excellent experience purchasing a new MacBook. It's wonderful that our team provided such helpful support with setup and finance options, offering a fantastic deal. We appreciate your kind words and are delighted you're happy with the service!

Many thanks,
Katie.

Oceniono na 5 z 5

Staff were supportive and helpful in…

Staff were supportive and helpful in providing advice
Mario is amazing

24 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Jacinta,

We're so pleased to hear that our staff was supportive and helpful in providing advice. We appreciate you sharing your wonderful experience!

Many thanks,
Katie.

Oceniono na 5 z 5

Excellent Customer Service

We needed to replace our old Miele washing machine for which we had a replacement plan but wanted to view the options available in person rather than just online.
The Merry Hill branch carried a full stock range and the sales assistant Danyal Ali was extremely helpful in demonstrating the characteristics of the model range demonstrating his knowledge and providing advice suitable to our circumstances and deserves a mention as we purchased under our plan

16 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Clive,

We're so glad to hear that our team at the Merry Hill branch was able to assist you in finding the perfect washing machine. It's wonderful to know that our sales assistant provided such helpful and knowledgeable advice, making your experience a positive one. We truly appreciate you sharing your positive feedback.

Many thanks,
Katie.

Oceniono na 1 z 5

Ordered a tumble dryer which took over…

Ordered a tumble dryer which took over 3 weeks to a arrive. Then arrived broken, called the driver to come back to collect as advised by store for them to say no they are over 1 hour away, they left my property 20 minutes before hand. No collection available for another 4 weeks, no apology or offer of compensation or a send a new machine asap.

Ended up using the items warranty which was done very quickly but no help from the store itself.

14 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Good morning,

Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, if you can e-mail the details of this to customer@support.harveynorman.co.uk we can have this looked into.

Many thanks,
Katie.

Oceniono na 5 z 5

Demi was incredible had lovely customer…

Demi was incredible had lovely customer service and was honestly
incredible.

26 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Darmman,

We're so glad to hear that our team member provided you with such incredible service. We appreciate your kind words!

Many thanks,
Katie.

Oceniono na 5 z 5

Laptop purchase

Purchased a laptop recently from the Merry Hill Flagship Store and found excellent customer service given by Demi, Mario and Jordan. Demi was so nice/ professional answering any questions I had regarding the products.
Well done.

20 sierpnia 2026
Opinia niezależna
Logo Harvey Norman United Kingdom - Flagship Store Merry Hill

Odpowiedź od Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Roger,

We appreciate your fantastic feedback! We're thrilled to hear that our team members provided excellent and professional customer service, answering all your questions regarding the products. We're delighted you had such a positive experience.

Many thanks,
Katie.

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