Hartwell plc Recenzje 366

Just had my car serviced by Hartwell Ford in Reading. The booking in process was painful and would benefit Hartwell more than the customer. On the phone the agent was unable to explain the difference between a ‘Hartwell Service’ at £169 which uses Ford approved parts, and a Ford service at £429. However, a Hartwell service “might invalidate the warranty” so I went for the full Ford service which they discounted to £370. On arrival this morning I had to go through the whole on-line registration again, which I had already done, in order to open a little key box.I was patiently guided through this process by Charmain King who was outstandingly courteous. She called a few hours later to say that the car was ready and when I met her again to collect the paperwork and make the payment, she could not have been more helpful. She even walked me to my car with an umbrella to keep me from getting wet! So 5***** for Charmain, a lot less for Hartwell. (Love the car though!)

I just want to thank all the service team at Harwell Watford for their excellent service. I dropped my MachE in for a software matter this morning. A few hours later I had a full report from the technician and the car was washed and very kindly delivered back to me as I could not get to pick it up. Now that's what I call attentive service. Well done.

I purchased a HYUNDAY IONIQ Electric 2020 in February 2023. Registration n KR20UVD. Unfortunately on the 29th of March the car broke down, completely dead, and no chance of turning on. Furthermore on the 29th I was flying and I had to be at the airport at 6am. Can you imagine the distress at 5am with two little toddlers caused by the car.  I contacted the retailer team in Dunstable, especially Nash, to let them know about it. Nash emailed me to contact the service once I was back to London. 
Since Tuesday the 11th of April I have been contacting the service and several times the Dunstable retailer. I have been put on hold and been told that someone would call me back. No one did it. I received the worst customer service ever. When I call they are always busy or unavailable. 
I believe I have the right to return this car and have a full refund. 
I really hope you can help to sort this situation out as I am paying for a car that is out of service.

Just bought a Ford Galaxy from this bunch of muppets in Watford. I picked it up on Saturday April 1st, travelled 150 miles to do so as they don't deliver. On first inspection a seatbelt receiver was broken and they agreed to let my local Ford dealership supply and fit a new one, as it had to be ordered.
Thought the clutch was slipping, on my return journey but put that down to driving a new car, but it is. Today it appears that the alternator bearing is worn. Trying to get hold of this dealership is impossible. Worst experience I've ever had.
DO NOT USE!!

20 minutes ago
NEW
Overall not as fantastic as they pride themselves on.

We live in the northwest of the country, so a 3+ hour journey away, we enquired initially as we saw the car advertised on Autotrader, we never received a response from that enquiry, so in the end we called the dealer who confirmed the vehicle was in physically in stock, we asked the relevant question from Simon who to his credit went to get all of the information that we wanted such as previous owners service history etc. We did ask at that point for the overall condition and he said excellent bodywork, which is what I’d expect from a reputable dealer, we asked for a video to be sent to us before we made the 7hr return journey. To speed things up we decided to finalise the finance in advance.

The next morning we waited for the video to be sent over, we called to speak to Simon regarding the potential part exchange of our existing car, he didn’t mentioned the video, nothing was sent but still keen to go and view the car with every intention of purchasing as the description on Autotrader said excellent condition. This is a £27K prestige car so you’d expect it to be in excellent condition if that’s what the advert states!

Upon arrival after 3hrs in the car we were both very excited to see ‘our new pride and joy’ however the excitement soon diminished upon seeing the car, all 4 alloy wheels had curb damage to some degree (nothing declared by Simon especially disappointing when we specially asked for the condition) there was also a hideous chip on the drivers door that had been touched in using the completely wrong shade of blue paint and a scratch on the rear NS arch. We raised our concerned and disappointed straight away, Simon said he’d go and speak to his ‘manager’ Simon agreed it was a bad cover up and said that their smart repairer is excellent at his job and should have sorted it before it went on sale. We test drove the car and we was happy with the drive and vehicle records, Simon then pushed on with the paperwork side of things while all along saying he’ll speak to the manager, having been consumed in the paperwork we found ourselves driving away and making the 3+hr journey home.

Only when we arrived home did it occur to us that Simon never spoke to his manager, we where expecting a call on Monday from Simon to discuss it further however this wasn’t mentioned until we approached the situation with him again, he spoke to his manager who refused to contribute to have this chip repaired, instead he was only interested in up selling up the dent and paintwork package, tyre and alloy cover and GAP insurance!

We pushed back and they came back with a very low offer of us either travelling the 3hr back to the dealer for their smart repairer to fix the issue or £65… we’d already had quotes from local body shops of £160+VAT which they can claim back as they’re VAT registered, instead the manager refused so we complained to the dealer principle who said whilst they agree with our dissatisfaction we had opportunity to walk away, yes we did, however having invested hours and money into travel and already signed the finance agreement walking away wasn’t a simple option!

After much back and forth communication they settled at £75 contribution from them, which is quite appealing for such a well known dealership who prides themselves on their quality vehicles and the best levels of customers service. For the sake of £160 you’d think the garage would do what they can to make the customers journey as smooth and impressive as possible.

Long story short, think twice before buying a car from Hartwell

Brought my ford fiesta 2019 .and having problems starting up it eventually start but November 2022 on holiday and wouldn't start at all people help me jump start but complained nothing being done struggle to start 2day 24.3 23 twice now. Thank goodness not making fiestas anymore.

Banbury branch told me they don’t want any new business!!! Unbelievable!! I though you were in the business of selling cars to new customers!!

I was told to take my car to Hartwell Watford by the warranty company....it has been a terrible experience with the car being in four times till it was finally repaired.

Their staff do not respond to phone calls, people lied to me about the repair, parts missing for weeks somewhere in Europe and generally the worst experience I have had with a dealer.....I will not be buying Ford again!

Now passing my file to my Solicitors to discuss loss of use, inconvenience claim etc. as I do not see why I, or anyone else should have to put up with such poor service....

Please think carefully before using Hartwell's!

What happened to customer service!

Really bad customer service and poor workmanship from the service department. Rude and aggressive ladies at the front desk. Van given to be broken, not road tested. Lied to several times. I have 2 fleets of vans i will be sending elsewhere for the future repairs.

Had my car recovered to Hartwell, Hereford and decided to get some other work done at the same time. A few weeks later I'm having the same/ similar issue. There is no record of a diagnosis of the fault my car was recovered for and will have to pay for a new diagnosis of the same original issue. Faulty parts or not, the original fault should have been diagnosed, you don't get your car towed to a garage if there is not a problem!

HARTWELL WATFORD.
Phoned & put deposit on a really nice Ford Puma on Tuesday morning. Went to view & test drive after work on the same day. Loved the car & agreed part exchange on my focus & agreed the sale of the Puma, albeit the Puma was priced lower on Autotrader than it was at the garage. The Autotrader price was agreed & authorised by the manager. It was agreed I would pick up the car on the Thursday of this week. I received documentation by email which I filled in that morning. The sales Rep called me around 2pm & said 'see you at 3.30'. As I was leaving work at 3pm to collect the car I received a call telling me there was a problem with the car & it had been purchased by someone else 2 days prior to me viewing & test driving. Strange as the car didnt appear on Autotrader 'til the Monday, they claim it was sold on the Sunday. I was told there was a 'glitch' in the system & another sales colleague had sold the car & hadn't logged it. I don't believe this to be true & am convinced they held the car back because of the pricing mistake they made when advertising the car. I am furious as I had gone to the trouble of changing insurance details over & a disappointed as dont think they were completely honest with me.

I was seriously looking at buying a car priced at £28500 from there Oxford branch, Phoned Tuesday spoke to Olivia and asked 2 questions about the vehicle, she promised to call me back, she never so I called her again, but not at her desk, receptionist sent her an email, Nothing, I called again on Wednesday and spoke to a chap(can't remember name) within 2 minutes he gave me the information that I required, I promised to call in first thing Thursday morning, Traffic bad on M25 so called to say I couldn't make it. Receptionist said she would let Olivia know and that I had request a call back asap, none came, this afternoon I have tried to contact the Sale Manager, Not available, was told that Matt would call me, not happened. is this company going under as it seems to me that no one and I mean no one can be bothered selling a car, I sure they get commission for sales, well they won't be earning anything from me, if they are not going under they deserve to Avoid with all cost

Jenny and Rob from hartwell Hemel Hempstead.
Extremely helpful and went above and beyond to help with the purchase of my car.
Could not off asked for any better help,service, and explained every step off the purchase from the moment I walked in, just looking too the moment I drove out with the car.
Made you feel welcomed and valued and answered all question I had asked.
Would highly recommend to anyone to use.
Thank you to Rob and Jenny great asset to the company.

Terrible experience from hartwells.
I’ve got a van just coming up to a year old and service not due for another year but wanted the oil and filter changed at 12000 miles anyway. I requested a booking online and was emailed about my request. Spoke to someone called Aiden who told me the oil and filter change would be £105 so I booked the van into my nearest branch (Dunstable) I dropped the van off on the morning of the appointment and received a phone call about an hour after dropping it off saying my van didn’t need a service and if I wanted a full service. I said I just wanted the oil and filter change. The lady I spoke to said that I was given the wrong price and the £105 won’t even cover the cost of the oil. The the said for the oil change was going to cost almost 3 times that amount. I said it was quoted at £105 but was just told they couldn’t do it for that and that was it. I told them not to bother and picked the van up straight away. I emailed Aiden asking what was going on but surprise surprise no response. Avoid hartwell at all costs. Not sure if they give you a low quote and when you drop your vehicle off it gets massively inflated in the hopes the customer would agreed to the rip off costs.

MOT live chat stated £54+ but £45 with a service. Inform them your only requesting an £45 MOT and you should get one but you also can no longer get a complimentary hot drink either.

Thanks to Andy and all the bodyshop staff at Hartwell Scunthorpe. Very happy with the job done in such a short time. Would highly recommend.

Visited Hartwell Grimsby as I needed a new battery for my Ford Puma key and they fitted me one free of charge !! I had been quoted £10.00 by a retailer earlier - so thank you very much Hartwell Grimsby.

I have always found the sales team at Banbury to have great Customer Service. However, the same couldn't be said for the repairs team. I popped in yesterday and felt quite upset with the lack of compassion the repair team gave me. This is the second time I have felt like this with this particular team.

It wasn't an awful experience but when u know u are facing a big bill, a smile and a caring attitude really helps.

I purchased a Ford Fiesta from Hartwell Abingdon. Its a 2015 and I was assured it had no major issues and the car had only been traded in for an upgrade. I traded in my 2007, and was initially told the part exchange would be £4-500. My first concern was when confirming details, I was told it had been valued at £200. Luckily, I pushed for them to acknowledge the initial valuation, and got the first promised £400. I was told not to bother providing any documents for this, as they'd be putting my car straight to auction. I was lucky that in the first two weeks of purchasing the 2015 car from Hartwell Abingdon, that one tyre lost air twice, causing me to take it to a tyre shop. That was when I found out that not only did my tyre have a broken valve, but 3 of the tyres were a mixture of winter and normal tyres, all second hand and 2011, with severe perishing and cracking. The fourth tyre was original to the car and described by the tyre shop as "rotting". I was told the tyres would have been down as advisories and I should have been notified by Hartwell when purchasing. Further inspection found a chunk of missing rubber on the inside of one of the tyres. Realising I hadn't been told the whole truth, I found the mot history online and saw not only were Hartwell Abingdon aware of the advisories, but the car had not been through mot last year and had failed mot this year, before only having the things that failed it rectified and the advisories left untouched. After I emailed Hartwell Abingdon to ask for some resolution here, as all my tyres were at risk of blow out, and replacing them would cost roughly £400. They did eventually replace them all free of charge, however they would not let me have my tires replaced at my local Hartwell and after advising it wouldn't take more than an hour or so, I was there for so long I was lucky my first client appt cancelled but was late to meet with my second. I was clear I was working but my car and my time were not treated as priority. Never again will I be purchasing or trading in a car to Hartwell Abingdon.

Now on my 2nd purchase from hartwell Kidlington. I make a 2 and a half hour drive to collect but its worth every minute for the wonderful, honest, and efficent customer service. In particular Richard Brewer he is 2nd to none and makes the experience simple and friendly. Do not hesitate to see these guys for your next vehicle purchase