Please be aware when you deal with this company
I bought two bras from this company HanyWear. The moment I opened it I did not like it. So I requested a refund and how to send the product back.
For five days I did not receive any mail.
Then I wrote them a second time with a threat that I'll put a negative review. Immediately they wrote back saying they'll give a 10% refund and I can keep the product.
I declined the offer. Then I put a negative review on their website which they did not publish. I put a second one today and I know they will not publish. Hence I'm here.
As per their customer satisfaction policy they state that
"At HanyWear, your satisfaction is our priority. If you’re not entirely pleased with your purchase, you can return or exchange it within 45 days of purchase.For additional details, please review the information below.
We strive to ensure you are fully satisfied with your HanyWear experience."
I did not dispute about wrong items sent. I'm complaining about design flaws.
As a manufacturer and seller your aim is for customer satisfaction. I'm not happy with the product's design. Therefore, I am eligible for a refund. Let me know how you want to do this. I would not accept 10% as a refund.
This is one bra that I've seen that bra cup comes as flat as a saucer. Their customer service is one of the worst in the industry.
So buyers be aware, be little careful, cautious, mindful when you deal with this company.