I stayed at the Hampton Inn in Dunn
I stayed at the Hampton Inn in Dunn, North Carolina for one night. I am a Hilton Honors member and booked via the app while I was enroute. When I tried to shower the next morning, there was no hot water. When I spoke with the desk clerk, I was told there was none none in any of the rooms and someone should have told me. I wrote to Corporate Care when I returned home. The initial reply was quick, but when I heard nothing from the hotel, I wrote back. I received a reply today saying according to hotel records, they informed me there was no hot water and I agreed to stay anyway. This is NOT true! I would not have written to corporate if I had agreed to the arrangement. As a Hilton Honors member, I am deeply bothered by the response. I don't know why the hotel said I agreed, nor do I know why corporate chose to accept their word as accurate. I have never had an experience like this with a Hilton property before. I did not ask for compensation. I was merely asking for an acknowledgement that a mistake had been made. I didn't get that. Instead, I was told something that was untrue.








