I contacted Hallo Flooring for a quote…
I contacted Hallo Flooring for a quote to repair laminate flooring damaged by tenants moving heavy furniture. I was transparent and shared details openly — the tenants were included in the email — so I could provide accurate information to them and the deposit scheme. I also requested two other quotes for comparison.
To my shock, this provider stated the scratches were pre-existing wear and tear — completely undermining my claim for no valid reason. I have independent reports confirming the damage. He never visited the property nor had any prior contact with me. The floor was in perfect condition with no scratches at check-in, and extensively scratched at check-out. This is fully documented in the independent check-in and check-out reports. I do not know this man, I never met him, and I simply asked for a price. I cannot understand why someone would deliberately undermine a legitimate claim in this way.
The tenants never disputed the damage, yet now I fear the deposit scheme may reject my claim. I am left feeling confused, disappointed, and deeply distrustful. I am not questioning his workmanship — I have no basis to — but his conduct was truly shocking. I would urge others to be extremely cautious and avoid him!






