halipax.com Recenzje 

Odpowiedź od halipax.com

29 lut 2024

Thank you for providing your feedback. Upon reviewing your order, we noticed that your return request was made outside of our allowed return timeframe. Despite this, we offered you a full amount of store credit upon returning the product. Unfortunately, we received a response from you that was abusive and insulting in nature. We understand that frustration can arise in these situations, but we strive to maintain a respectful and professional dialogue with our customers. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to our customer support team. We are here to assist you in any way we can.

Odpowiedź od halipax.com

Zaktualizowano 25 lut 2024

Dear Derrick,
Thank you for your feedback. Upon reviewing your order, we noticed that you initially selected the orange option, but we upgraded it to the Blue variant. The Blue variant offers a combination of orange and purple gases, providing additional benefits. We recommend reviewing the product description to understand the unique features of each color. Rest assured, our product boasts high-quality craftsmanship and durability. Furthermore, we stand firmly behind its quality with a 1-year replacement warranty, ensuring your peace of mind against any malfunctions.

Odpowiedź od halipax.com

Zaktualizowano 5 sty 2024

We sincerely appreciate your feedback and take customer concerns seriously. After carefully reviewing your recent review, we would like to provide clarification on the matter.

Our internal records indicate that you provided the wrong shipping address for your order.

Subsequently, you contacted our team via live chat to request a change to your billing address after the order had already been shipped.

Understanding the importance of accurate delivery details, our team swiftly corrected the address to facilitate the successful delivery of your purchase.

It is crucial to note that this address adjustment was initiated by your request and not a mistake on our part.

We regret any inconvenience this may have caused and genuinely value your perspective.

However, we believe it is unfair to attribute the initial address discrepancy solely to our service.

Our commitment is to ensure a positive and seamless experience for our customers, and we take pride in addressing concerns promptly.

Should you have any further issues or additional feedback, please do not hesitate to reach out to our customer support team. We are here to assist you.

Odpowiedź od halipax.com

24 gru 2023

Thank you for sharing your feedback. According to the tracking status, Aramex attempted to deliver your order, but unfortunately, no one was available to collect it. Consequently, your parcel has been sent to the designated collection point for your convenience. We recommend picking up your package at the Aramex collection point. To ensure a smooth delivery process, please refer to the tracking numbers we provide and follow the courier's instructions. If you have any further questions or concerns, feel free to reach out.

https://www.aramex.com.au/tools/track?l=MP0029918694

Odpowiedź od halipax.com

Zaktualizowano 23 gru 2023

Thank you for your review. Please note that we
upgraded your order to our 2024 model without any extra charges and shipped it on December 3 from our factory by DHL to our warehouse and from our warehouse in California by USPS to your remote address. The tracking details for both legs were sent to your email to track your order. Your location is remote, hence, it takes longer than usual for delivery.

Odpowiedź od halipax.com

1 gru 2023

Thank you for bringing this to our attention. We shipped your order by UPS on November 30. Looking at your tracking details, it looks like your order was lost in transit. Had you reached out to us earlier we could have resent your order earlier.
We will go ahead and resend your order by EXPRESS immediately.

Odpowiedź od halipax.com

5 sty 2024

We appreciate your feedback and are sorry to hear that you're not satisfied with the product. Your experience is important to us, and we would like to understand more about the issues you encountered.

Could you please provide additional details regarding the specific aspects of the product that you found unsatisfactory or any problems you experienced? This information will help us address your concerns and work towards improving our products.

If you have any specific issues or if there's anything we can do to assist you, please feel free to share more details or contact our customer support at support@halipax.com.

We value your input and are committed to ensuring customer satisfaction. Thank you for bringing this to our attention.