I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love my guapi brand but as a company they don’t really care .. I’ve ordered over 25 times from them and I’ve had two incidents that is making me now leave guapi ..once had a shipping problem took 6... Zobacz więcej
Reakcja na opinię
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... Zobacz więcej
Reakcja na opinię
They sell very high quantity products that the hot shots are looking for to stat ahead of the urban & casual wear! The fits are to the T & the description of each product matches perfectly. The silhou... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Dane kontaktowe
Stany Zjednoczone
- support@guapi.ch
- guapi.ch
3,2
Średnia
158 recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I still have not received any of my…
I still have not received any of my items from a Black Friday sale, which was over 10 items. The tracking says that it was delivered but my building doesn’t have them and they are not in my mailbox.
25 stycznia 2025
Opinia niezależna
Odpowiedź od Guapi
Hi Nassir Morrison,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Nassir Morrison - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
Robbery
I had order a item and never received anything. The item said available on line and then l got a email stating that Guapi gave me store credit. I had ask for my refund back on my card but they never email me back. I had put several emails but still get ignored.
11 stycznia 2025
Opinia niezależna
Odpowiedź od Guapi
Hi Mookie Malachi,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
più che una recensione è una domanda a…
più che una recensione è una domanda a chi ha già acquistato dal sito, sarei interessato ad acquistare un jeans però costa quasi 200€ per cui chi ha già acquistato dall'Italia può darmi conferma che in caso spendessi 200€ mi rimborsino in caso di errori perché per me 200€ son tanti
2 stycznia 2025
Opinia niezależna
Odpowiedź od Guapi
Hi there,
Thank you for reaching out to us. We’re sorry to hear about your concern. To better assist you and address your inquiry, could you kindly provide us with the following details:
Name
Email Address
Contact Number
Order Number (if applicable)
Once we have this information, we’ll be able to look into the issue and assist you further. Please email us at support@guapi.ch, and we'll ensure the matter is addressed right away.
Thank you for your understanding, and we look forward to resolving this for you.
- GUAPI Support Team
I have not gotten nothing kinder from…
I have not gotten nothing kinder from this site I been waiting over two weeks and I can’t even take it down I feel like I have been scammed
16 grudnia 2024
Opinia niezależna
Odpowiedź od Guapi
Hi there,
We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. In order for us to better assist you and address your concern, could you please provide the following details:
Full Name
Email Address
Contact Number
Order Number
Once we have this information, we will prioritize resolving the issue as quickly as possible. Kindly send the details to us at support@guapi.ch.
We appreciate your patience and look forward to resolving this for you.
- GUAPI Support Team
Still haven’t received one of my item from my order it was 4 item but I only received 3 am yet to get a tee shirt and it’s going 3 months
I have purchased some stuff from the Black Friday sale and up to now it’s still say preparing to ship, I email them message them on Instagram, Facebook no luck about my order or money order #134467 I need answers
Still haven’t received one of my tee shirt, there was 4 items I only received 3 and it’s almost 3 months
28 listopada 2024
Opinia niezależna
Odpowiedź od Guapi
Hi there,
We sincerely apologize for the inconvenience you've experienced. Due to the overwhelming volume of orders during our Black Friday Sale, there was a delay in processing some of the orders. We truly appreciate your patience and understanding during this busy time.
We hope that the issue has been resolved, as the items in your order have already been delivered. If you have any further concerns or questions, please feel free to reach out to us, and we'll be happy to assist you.
Thank you again for your support!
- GUAPI Support Team
Horrible company
Horrible company, SCAM, doesn't stand behind what they say, EXTREMELY disorganized. Good luck!!
23 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi there,
We’re truly sorry to hear about your concerns, and we apologize for any inconvenience you’ve experienced. To further address your issue and resolve it as quickly as possible, could you please provide us with the following information:
Name
Email Address
Contact Number
Order Number
Once we have this information, we'll do our best to correct the issue right away. Please send the details to our customer support team at support@guapi.ch, and we will get back to you promptly.
Thank you for your patience, and we look forward to resolving this for you.
- GUAPI Support Team
Product or finances
I ordered a NBA young boy Camo fit over a month again and haven’t received it yet. I need my product.
18 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Kelvin Owens,
Thank you for reaching out, and we sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it must be to wait for your order.
To assist you further, could you please provide the details of your order, including the order number and the email address used? Kindly send this information to us at support@guapi.ch with the subject line "Kelvin Owens - Order not received." Once we receive your details, we will call you right away and investigate the issue and resolve it as quickly as possible.
We truly appreciate your patience, and we will make it a priority to ensure your order is delivered promptly.
- GUAPI Support Team
Quality ain’t to be played with A1!
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
12 listopada 2024
Opinia niezależna
Odpowiedź od Guapi
Hi cee vert,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with the quality of the joggers and that everything met your expectations. We’re also glad the item swap was hassle-free and that you received your order quickly!
Your support means a lot to us, and we’re always here to provide top-notch products and service. We look forward to serving you again soon!
- GUAPI Support Team
The quality of the pants is A1🔥🔥🔥
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
8 listopada 2024
Opinia niezależna
Odpowiedź od Guapi
Hi CHRIS,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're loving the quality of the pants – we take pride in offering the best products, and it’s great to know you’re enjoying them!
Your support means the world to us, and we’re excited to have you back on our website anytime.
- GUAPI Support Team
Great quality clothing.I didn't have to…
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was satisfied.I can't wait to get fly in Guapi!!
29 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Terica
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that you’re happy with the quality of the clothing and that the exchange process was smooth and hassle-free. It’s wonderful to know that our team kept you updated and ensured you were satisfied every step of the way.
We truly appreciate your support with us!
- GUAPI Support Team
I'm completely obsessed with the…
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The way that they fit, tye use if materials, well worth it!
26 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Jordaan,
Thank you so much for your fantastic feedback and for giving us a 5-star rating!
We're thrilled to hear that you're completely obsessed with the Flowers Denim Jeans and that this has been your favorite purchase from GUAPI so far.
It’s wonderful to know that you received so many compliments and that the fit and materials exceeded your expectations. Your support and loyalty mean the world to us!
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!
- GUAPI Support Team
Perfect fit !
24 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Ef Ay,
Thank you so much for your wonderful feedback and for giving us a 5-star rating.
We're thrilled to hear that you found the perfect fit. Your support means a lot to us, and we're grateful to have you as a customer.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
- GUAPI Support Team
I need help
I ordered my package a month ago , still no updates on my package ,I paid a good amount on my stuff and it never came and they didn’t give me a refund or even a response ( I been emailing every day , and still no feedback ) . I just want my package that I paid for it
12 września 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Raphaël Paul,
We're truly sorry to hear about the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we strive to provide.
To help us quickly address your concern and resolve this issue, could you kindly provide your order number? We'll look into this immediately and ensure you receive your package or a refund as soon as possible.
Thank you for your patience, and we apologize again for the inconvenience.
- GUAPI Support Team
une superbe marque avec un staff au top
une superbe marque avec un staff au top
10 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi David
Thank you so much for your kind words!
We truly appreciate your positive feedback about our brand and staff. It's wonderful to know that our efforts to provide excellent service are recognized.
Your support means a lot to us, and we're committed to maintaining the high standards you've come to expect from us. If you ever have any questions or need assistance, please feel free to reach out.
We're here to help!
- GUAPI Support Team
Great Return Support!!
Had a bit of an issue with some items I purchased that were a bit too big for me. Luckily for me GUAPI Support team got wind of it and helped me navigate my way through the process, expeditiously. I was grateful for the help and even happier with my return!! Thanks again
22 września 2024
Opinia niezależna
Odpowiedź od Guapi
Hi EJ Hall,
Thank you so much for sharing your experience!
We're thrilled to hear that our Support team was able to help you quickly and ensure a smooth return process. It's great to know you're happy with the outcome! If you ever need assistance again, don’t hesitate to reach out.
We appreciate your support and look forward to serving you again soon.
- GUAPI Support Team
Everything great
Everything great , thanks for the support & make my outfit look great 💯😎
1 października 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Jhovanny De Salas,
Thank you so much for your kind words and for trusting GUAPI to elevate your outfit!
We’re thrilled to hear everything worked out perfectly. If you ever need anything else or have more styling questions, we’re here to help!
Keep rocking that GUAPI style!
- GUAPI Support Team
Never got the $200 pants I paid for
Never got the $200 pants I paid for. Emailed them multiple times, nothing. This was the second time I tried to order these pants, the first time they refunded me because they had a mess up.
20 czerwca 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Consumer,
Thank you for your feedback, and I sincerely apologize for the inconvenience caused with your order.
This is certainly not the experience we strive for, and we completely understand your frustration, especially since this is the second time you’ve encountered an issue.
To resolve this as quickly as possible, could you please send us an email at support@guapi.ch with the subject line “Trustpilot Review” and include the details of your order? Once we receive your email, we will personally call you to ensure this issue is addressed promptly.
We truly appreciate your patience and understanding.
- GUAPI Support Team
Customer service is one of the best…
Customer service is one of the best I’ve dealt with!
15 września 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Rhode Theodore,
Thank you so much for your kind words and for leaving us a 5-star review!
We’re thrilled to hear that you had such a positive experience with our customer service—it means the world to us.
We’re committed to providing the best possible support to our customers, and feedback like yours motivates us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out.
Thanks again for your support!
- GUAPI Support Team
Is the best brand I’ve ever wore
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever!
Love
5 września 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Consumer,
Thank you so much for your amazing feedback!
We’re beyond thrilled to hear that you love our brand and see the quality improving with each piece. Your support and kind words mean the world to us!
We can’t wait to keep delivering even more for you.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Super service
Super service . There was a problem with one item with shipping and customer service got it sorted straight away . 3 time ordering from Guapi and fantastic jeans and customer service .
28 sierpnia 2024
Opinia niezależna
Odpowiedź od Guapi
Hi Dermot Melia,
Thank you so much for your wonderful review and for being a loyal customer!
We’re thrilled to hear that you had a great experience with our customer service and that you're enjoying our jeans. It means a lot to us that you've ordered from GUAPI three times already!
If you ever need anything else, feel free to reach out. We're always here to help!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.