Very happy with the service provided by the guys on site. After a number of complications and long days, I can honestly say that the lads kept smiling and working hard and are a great credit to the co... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bradley, Joe and truck driver Joe were amazing throughout a tricky 1000 x Xtreme mat installation. They worked tirelessly to help us meet a tight deadline working long hours and the weekends. A great... Zobacz więcej
Reakcja na opinię
very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... Zobacz więcej
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Driver Jacob went above and beyond to get the job done efficiently. Nothing was too much hassle for him, even in high risk, high pedestrian traffic area, he kept his cool and carried on safely and ef... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca maszyn budowlanych
- również w kategorii:
- Dostawca sprzętu
- Wypożyczalnia narzędzi budowlanych
O GroundGuards
Napisane przez firmę
GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.
We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.
Dane kontaktowe
GroundGuards, Rudgate, Walton, Wetherby, LS23 7AU, Leeds, Zjednoczone Królestwo
- 0113 267 6000
- info@ground-guards.co.uk
- ground-guards.co.uk
4,7
Doskonała
172 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ultimate Lifting Solutions Limited
Ultimate Lifting Solutions Limited has been a re-seller / distributor for GroundGuards Ground Protection Mats and Kerb Protectors for a long time now. The range is extensive and all products are top quality. Items are usually in stock and delivery is fast.
Thank you for your support
5 kwietnia 2024
Odpowiedź od GroundGuards
Thanks for the fantastic review! It's great to hear you're happy with our mats and kerb protectors. We really appreciate your support and look forward to working together more in future. Please reach out if you need anything else.
Best,
Mike - Marketing Manager
Odpowiedź od GroundGuards
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
fantastic service
Reuben of Ground Guards has been fantastic in providing our business with the product we need on time. Reuben and the team have worked tirelessly to achieve our timelines and have provided an excellent and proactive service.
2 kwietnia 2024
Odpowiedź od GroundGuards
Thanks for your positive feedback! We're delighted to know you're pleased with GroundGuards. Reuben and the team are grateful for your feedback and are on standby for any additional support you may need. Looking forward to assisting you again!
Great customer service and efficiency…
Great customer service and efficiency from Emma. Highly recommend
20 listopada 2023
Odpowiedź od GroundGuards
Thank you for your kind words! We're thrilled to hear about your positive experience with Emma. Your feedback is hugely appreciated and will be passed on to her. If there's anything more we can do for you, please let us know!
Excellent service throughout
Excellent service throughout. The ground guards have proved a great success to unable us to continue with our projects during the wettest winter ever
13 marca 2024
Odpowiedź od GroundGuards
Thank you for your positive review! We absolutely agree—it's been an exceptionally wet and challenging winter. It's great to know that GroundGuards have been crucial in enabling your projects to keep moving under such tough conditions. Your feedback means a lot to us, and we look forward to continuing to support you with your projects. If there's anything more we can assist you with, please don't hesitate to reach out.
This company was not transparent on the…
This company was not transparent on the hiring charges be very careful.
We hired track mats and had them picked up on a Friday but had them delivered on a Thursday. Once we got the invoice in we was charged to the following week the Thursday, so we was charged another full week of hire .£487+VAT .
Make sure u ask the right questions or you will get charged for items you haven’t used .
29 lutego 2024
Odpowiedź od GroundGuards
Thank you for taking the time to share your feedback with us. We appreciate your insights, as they've highlighted some areas where we can improve our services.
Please accept our apologies for any confusion or inconvenience caused by the transparency of our hire charges. We're all about being fair and transparent, and we regret that we did not meet this standard on this occasion.
In light of your feedback, we have taken immediate action to improve clarity. Our hire quote page has been updated to clearly display our terms of hire, enabling our customers to fully understand the conditions even before getting a quote. We also recognise the importance of making sure that our hire agreement is as clear and comprehensive as possible. So we will be reviewing this in the near future.
Your feedback is invaluable, and we are dedicated to making necessary changes to improve our service. Should you have any more suggestions or need assistance, please do not hesitate to contact us.
Odpowiedź od GroundGuards
Thank you for your kind comments. Please get in touch if there is anything else we can help with.
Great customer service… we have and…
Great customer service… we have and will keep using them . Fantastic
6 marca 2024
Odpowiedź od GroundGuards
Thank you for your feedback. Be sure to give us a shout if there is anything further we can help you with.
Great product, great service
Excellent customer service from Stuart and the Ground Guards team. So happy with the product we bought them!
6 stycznia 2024
Odpowiedź od GroundGuards
Thanks for your feedback. Please get in touch if you need anything else.
Pleasure to deal with.
Stuart at ground guards is always a pleasure to deal with and is helpful every time I ring.
1 lutego 2024
Odpowiedź od GroundGuards
Thank you for you comments. Just let us know if you need anything else.
Not impressed
You get charged hire from the day they leave Groundguards' premises to the day they get back (not just the time they were on site), and they don't charge part weeks either, 3weeks and 1day is charged as 4weeks. When queried, i was told to refer to the conditions of hire which were never sent until I queried the invoice.
Their website states "Generosity" as one of their values, i would disagree.
14 grudnia 2023
Odpowiedź od GroundGuards
Thanks for sharing your thoughts on your experience with us. It's really important to us to hear where we can do better, and your feedback has spotlighted an area we need to work on.
We hear you loud and clear on the hire terms issue about the charges from when our products leave our premises to when they're returned. We're sorry if this wasn't as clear as it should've been and for any hassle it caused. We're all about being fair and transparent, and it seems we've missed the mark this time.
Straight off the bat, we've tweaked our hire quote page to make sure our terms of hire are fully visible - so everyone knows what's what right from the start.
It's worth mentioning that our hire agreement, which outlines all the terms and conditions, has to be signed before dispatch. But we understand there are other touchpoints where we could help make this crystal clear.
Your feedback's a big deal to us, and we're grateful you took the time to let us know how we can improve. If there's anything else you want to chat about or need help with, just give us a shout.
Thanks again for getting in touch. We're looking forward to showing you the improvements we're making.
Perfect quality
The product is very high quality. The reaction and response time is also at highest level. John White is the right person for any your request and will give you professional assistance.
20 lutego 2024
Opinia niezależna
Odpowiedź od GroundGuards
Thank you for your review! We're thrilled you're happy with our product quality and response time. Great to hear John provided excellent assistance for you. Your feedback means a lot, and we're here if you need anything else.
Great service and communication
I am very pleased with the service provided. The communication was key to the whole project to bring the program in on time. Thank you to Nick for the continuing support.
13 grudnia 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thank you so much for your positive feedback! We're very happy to hear that our service and communication met your expectations and that Nick was able to provide the support you needed. It's our pleasure to ensure your projects run smoothly and on schedule. Looking forward to working with you again!
As always prompt
As always prompt, reliable service
Never had an issue
30 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
Excellent Services
Excellent Services. The equipment was high quality and well organised with great thought given in supplying all the components and handling tools needed to make the installation simpler. Delivery was exactly as stated and took away any stress that sometimes can ocour hiring in items. I would highly recommend this company.
16 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thank you for your wonderful review! We're thrilled to hear that our equipment, organisation, and delivery met your expectations. Your recommendation means a lot to us, and we look forward to working with you again in future.
Brilliant
My first contact was with, Ruben. I then dealt with Stuart on the hire side of the business. From my first call on Monday afternoon, Stuart moved things around to fit me in and install 150m of matting on the Wednesday of the same week. Absolute first class service and the first time I have ever used the team. Here's to the rest of the projects to come. Thanks.
16 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thank you for your fantastic review! We're delighted that Reuben and Stuart provided exceptional service and met your needs promptly. Your positive feedback means a lot to us, and we look forward to working on your future projects. If you need further assistance, just give us a call on 0113 267 6000.
Fantastic service from Stuart and the…
Fantastic service from Stuart and the team at GroundGuards, always a fast turn around, great communication and always helpful at a drop of a hat.
We would highly recommend and look forward to working with you on upcoming projects.
15 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thank you for your wonderful review! We're thrilled to hear that Stuart and the team have provided you with exceptional service and communication. Your recommendation means a lot to us, and we're looking forward to collaborating with you on future projects. Thanks for choosing GroundGuards!
Always brilliant service from john and…
Always brilliant service from john and Ella and all at groundguards
14 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thanks for the great review! We're glad John, Ella were able to assist. We appreciate your support and look forward to hearing from you again. Cheers!
excellent product and service
excellent product and service. next day delivery
1 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Thank you so much for your positive feedback and for taking the time to post this review. Remember, we're just a call away should you need anything else.
Ground Guard use on construction project
Stuart and Nick were very helpful and knowledgeable when visiting and advising on the product. We originally spent ££££'s on haul road construction but despite being designed by TW the ground kept on failing due to excessive rain fall. We arranged the mats to be installed and they arrived on a Saturday Morning and installed 60+LM within 2hrs safely without any issues whatsoever. We tracked 20t excavators, 8t dumpers and 60t cranes on the mats with no issues whatsoever. Upon collection it caused minimal disruption and the ground areas were left in tact. I would highly recommend the use of ground guard as i will use again in future.
1 listopada 2023
Opinia niezależna
Odpowiedź od GroundGuards
Hi Mike,
Thanks for your fantastic review!
We're thrilled to hear that our ground protection mats and the service provided by Stuart and Nick exceeded your expectations. It's great to know that our mats withstood the challenges of heavy machinery and adverse weather, and that the installation and collection process was smooth and efficient.
We appreciate your recommendation and look forward to working with you again in the future.
Doświadczenie Trustpilot
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