I was over sold insurance on a car that had dints all over it . The car was filthy dirty . Then I had 2 parking fine that were incorrectly issued and was still issued an inflated admin fee. There has... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęHoliday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW London, Middlesex, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The initial hire was a little bit concerning as I was told that any scratches on the wheels would be severely dealt with. That said the actual car that we were given was brand new so in some ways this... Zobacz więcej
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Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) ren... Zobacz więcej
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Office staff not very helpful and I ordered an automatic car but given a manual! Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a r... Zobacz więcej
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Informacje dotyczące firmy
- Wypożyczalnia samochodów
- również w kategorii:
- Leasing samochodów
Napisane przez firmę
Green Motion operates a car hire desk at the Holiday Inn M4 J4, 239 Sipson Road, West Drayton, serving London Heathrow Airport (LHR). This page also covers the Hayes and Hounslow desks. Travellers flying into Heathrow can use the Hotel Hoppa service from the terminal bus stops free of charge for Green Motion customers, telling the driver they are hiring from Green Motion, with the destination being the Holiday Inn Heathrow M4 J4. Local customers can take the Overground to West Drayton or the Tube to Hounslow West, then bus 222 to The Plough bus stop, or arrive by car, taxi or Uber using postcode UB7 0HW. On arrival, go to the rental office at the front of the Holiday Inn, not the returns office at the rear. Desk opening hours (local time): every day 06:00–22:00, including public holidays.
Why rent with Green Motion
Napisane przez firmę
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Dane kontaktowe
Holiday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW, London, Middlesex, Zjednoczone Królestwo
- 02086 197000
10% off when you book direct
3,5
Średnia
24 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Awesome customer service and great deal on a good car
Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) rental contract. Will definitely use Green Motion again next time we are flying through Heathrow.
8 października 2026
Opinia niezależna
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for sharing your Heathrow experience. We’re glad Amy made the handover efficient, helped with your three-week rental and provided a car you enjoyed. Your point about the office being difficult to find is helpful feedback.
The location was a hotel being renovated
The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick up was fairly the same as other car rental locations, except a long walk to get the car.
The car was good, a BYD, but the interior hadn’t been cleaned when picking it up.
At drop off there was no to return to the airport, except the bus, not very clearly laid out. They said order an Uber, which we did and that was quick and easy.
Perhaps when the hotel opens it will be better arranged and more transportation options.
24 września 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for the detailed review. We’re glad the Heathrow team was friendly and that the BYD drove well. The long walk to the car, the interior condition at pickup and unclear return transport made the experience less convenient. Your account gives us useful detail about where the directions and handover need to be clearer.
DON’T Recommend
Insurance isn’t included for out of country rents even though on the booking it was supposed to included and they used the excuse of the credit card not being the same, and they charge you additional to cover the car ended paying close to 750 over my rental to cover it for 12 days, and London is a city enforced by cameras so foreigners are bound to get a fine, and yet over the fine they charge you 68 Pounds over the fine. 2 stars because the cars they offer aren’t back but service is terrible I would recommend them. Also if your planning to travel with the car even though it might say you can on the booking or online you can’t take the car outside of London according to the representatives that work there.
12 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for setting out these concerns. We understand you dispute the insurance and cross-border information given at booking and collection, the additional charges, and the administration fee for a fine. We cannot determine the applicable terms or charges from the review alone. Please email ics@cs.greenmotion.com with your rental reference and the relevant booking documents privately so our customer services team can review the details and respond.
All good with one exception
Everything went smoothly on my rental from heathrow (Holiday inn). Location is great, staff is very friendly and helpful, and the pick-up and drop off process couldn't be smoother.
Two reasons for 4 stars vs 5. 1. the car was in OK shape. 50k miles and lots of dings, scratches, missing trim, etc. It worked fine, but glad I took lots of pictures and videos because some of th edings were challenged and I could prove they were there before. 2. the tire pressure on pick-up was low, causing some inconvenience (taking time to sort it out). Tires were fine, but this should be checked. I provided this feedback on drop-off.
Based on this experience, i would recommend.
10 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for such a detailed, balanced review. We’re glad the Heathrow location worked well for you and that the team made pickup and return smooth. We also hear your concerns about the vehicle’s condition and low tyre pressure. We’re glad you had photos when existing marks were questioned, and we appreciate you raising the tyre-pressure issue at drop-off. If you would like the condition records reviewed, please send your booking reference and photos privately to ics@cs.greenmotion.com.
The van I received was very dirty and…
The van I received was very dirty and smelt of manure.
12 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the van you received at Heathrow was dirty and smelled of manure. That is an unpleasant condition in which to start a rental. Thank you for raising it.
Office staff not very helpful and I…
Office staff not very helpful and I ordered an automatic car but given a manual!
Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a replacement auto car.
Thankfully they seamed to care about customer service not like the man who proceeded my reservation.
12 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the car initially provided was a manual when you had ordered an automatic, and that the office interaction felt unhelpful. We’re glad the team at the pickup point listened and arranged an automatic replacement. Thank you for recognising their help while also telling us where the service fell short.
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad your experience at Heathrow was satisfactory, and we appreciate you taking the time to share it.
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad the Heathrow rental process was simple, professional and efficient.
Not great customer service
Request for assistance to provide documentation to the insurance company, following damange to the vehicle, ignored. I am £1,300 out of pocket and this has been going on for months. Do not recommend this company - unprofessional.
3 września 2026
Opinia niezależna
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry your requests for documents for your insurer have gone unanswered for months after vehicle damage, leaving you £1,300 out of pocket. We cannot verify the correspondence or claim from this review alone. Please contact ics@cs.greenmotion.com if you would like us to examine the documentation request and case history.
Great car, reasonable rates.
Given our plans, the person who helped me, Amy, recommended an upgrade to an MG Hybrid, that we would save quite a lot on fuel charges. So true. Despite technical issues with the internet, they still got us on the road fairly quickly. The car was very clean and in excellent condition. Returning the car was a breeze and dealt with quickly, too. And they charge less for gas to fill the tank than at the gas stations, so it was worth having them fill up rather than having to do so myself. Great service, great car!!
28 września 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Hi Rob House,
Thank you for your five-star review.
We are delighted that you received great service and a great car from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Doświadczenie Trustpilot
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