poor. Always ask upgrade, without upgrade no vehicle is ready has to wait for 30 minutes. Spent 15 pound upgrade and I was upgraded to the vehicle I rented, kept 2000pounds deposit without returnin... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęStation Concourse, (Ground Floor), B40 1PA Birmingham, West Midlands, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff – excellent Car – excellent Pick-up/drop-off time – excellent I would have even given 5 stars if the time taken to release the security deposit had been reasonable. The 30-day wait is compl... Zobacz więcej
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From start to finish I was impressed. The staff who dealt with me at the office at Birmingham international were polite professional and most of all helpful. The car itself was excellent performed wel... Zobacz więcej
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NEVER WORK AGAIN
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Informacje dotyczące firmy
- Wypożyczalnia samochodów
- również w kategorii:
- Leasing samochodów
O Green Motion Car and Van Rental - Green Motion Birmingham International
Napisane przez firmę
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Napisane przez firmę
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Dane kontaktowe
Station Concourse, (Ground Floor), B40 1PA, Birmingham, West Midlands, Zjednoczone Królestwo
- 0121 296 2980
10% off when you book direct
3,7
Średnia
12 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Professional staff ,very helpful .I…
Professional staff ,very helpful .I have used Green Motion on a number of occasions receiving an excellent service.
12 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for choosing us on several occasions. We are pleased that the Birmingham team has consistently been professional and helpful.
4/5 stars
Staff – excellent
Car – excellent
Pick-up/drop-off time – excellent
I would have even given 5 stars if the time taken to release the security deposit had been reasonable. The 30-day wait is completely unjustified; in the past, it used to happen on the very same day.
12 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for praising the Birmingham team, car and collection and return. We understand why the 30-day wait to release the deposit affected your overall experience, especially when you had previously seen same-day releases. Please email your rental reference privately to ics@cs.greenmotion.com so customer services can check the authorisation timeline and explain it.
5 star excellent service for ever.
14 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for your five-star review. We’re pleased the Birmingham team provided excellent service.
From start to finish I was impressed
From start to finish I was impressed. The staff who dealt with me at the office at Birmingham international were polite professional and most of all helpful. The car itself was excellent performed well and catered for ally needs. 10 put of 10.
12 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for such a generous review. We are glad the Birmingham International team were polite, professional and helpful, and that the car suited your needs throughout the hire.
NEVER WORK AGAIN
13 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
We can see that your experience at Birmingham left you unwilling to use us again. The review does not say what went wrong, so we would welcome the chance to understand it. Please email your rental reference and a brief account privately to ics@cs.greenmotion.com so customer services can look into it.
poor
poor. Always ask upgrade, without upgrade no vehicle is ready has to wait for 30 minutes.
Spent 15 pound upgrade and I was upgraded to the vehicle I rented, kept 2000pounds deposit without returning
13 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
We understand your concerns about the upgrade offered, the wait for a vehicle and the £2,000 deposit you say has not been returned. We cannot establish the vehicle allocation or deposit status from the review. Please email your rental reference and any payment record privately to ics@cs.greenmotion.com so customer services can examine the charges and explain the deposit position.
Great service
Great service. Fazal at Birmingham is always courteous and polite. Petito and the staff are always attentive, helpful and professional in all aspects of the experience. Can’t ask for more!
9 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for recognising Fazal, Petito and the Birmingham team. It’s lovely to hear they have been consistently courteous, attentive and helpful. We appreciate you sharing this.
Excellent service
10 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for your review. We’re glad you received excellent service at Birmingham International.
Good communication prior to pick-up
Good communication prior to pick-up. Location easy to find in Birmingham Train Station following comprehensive instructions received. Quick friendly service. Drop off easy too.
7 października 2026
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Hi Peter,
Thank you for your five-star review.
It is great to hear that you received quick and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Hi Imo,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for your five-star review.
We are thrilled to hear that you experienced excellent service from our team and were pleased with the quality and condition of your rental vehicle. Providing a seamless and high-quality experience is always our top priority.
We hope to welcome you back again in the future.
Odpowiedź od Green Motion Car and Van Rental - Green Motion Birmingham International
I’m sorry your experience at Birmingham International felt unprofessional. We would like to understand what happened so we can review it with the team. Please contact our customer service team with your booking reference and a brief account of the issue.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.